Unfortunately, this year I had 3 incidents of damage to my car. One in IL, 2 at home in Mi. The…read moreexperiences I had with Gerber in Holland, MI was night and day better than the experience I had with Gerber in Skokie,IL (that review is posted). The folks at the location on Blue Star are honest, informative and beyond professional. When you are in an accident it's tense and frustrating. Lisa at the front desk was amazing. She was personable and helpful in giving me all the details about the timing for the repairs, helping coordinate with the rental car company and keeping me informed. She eliminated any stress from the process and was beyond helpful. Preston, the adjuster was also sincere, helpful and informative. A part was lost on my bumper from a previous repair and I thought it was a warranty issue. He pointed out that someone had hit my car and showed me where the impact was. Not a great feeling, but I trusted his evaluation. Because they were going to have my car for a while. I asked them to take a look at the repairs that were done on my car at the Gerber location in IL; i noticed some potential issues. They found problems and made the necessary repairs all under the Gerber Warranty. While I hope not to have to return to Gerber anytime in the near (or distant future), I do know that when/if I have any other collision repairs this is the only place I'll go.

GREAT customer service!! my yukon denali looked perfect!!…read more i felt like i was the only customer that mattered! highly recommend !!

Trash..Ryan and Curtis Lubbers are two of the most narcissistic sociopaths I've ever had the…read moredispleasure of dealing with. Quality is awful, value is non existent and time it takes for completion was several weeks!! And they did a terrible job at that. Since their main auto body guy left service and quality is trash. Vinyl dept is the same thing. Not sure what kind of twisted "Lubbers first" incestuous workplace you've got going on there but you can't keep top talent anymore and you will fail because of it. Curtis has lost all dignity and I'm not sure that family ever had any to begin with. Do yourself a favor and bring your vehicles down the street..bring them ANYWHERE but here! ​

We have had our PREVOST in a couple of times for paint, and both times we have been very pleased…read morewith the quality of the workmanship and the service. We are fortunate to have someplace so close to home that can accommodate a 45ft Prevost and do such fine work. They also did some work on our tow vehicle and made that look good as new too.

Just had my wife's car detailed at Mark's after purchasing it from the dealership. Supposedly the…read moredealer had it detailed prior to delivery, however, it did not look at all like it was. Marks Detailing did a great job making our vehicle look brand new! Thanks for the great service!

I attempted to do some paint touch up on my 2004 Z. The majority went well but there was one issue…read moreon a door which turned out poorly. Since the car is in very very good condition I needed some business to correct it properly. Marks Detailing manager was easy to contact and communicate with about the issue. Very professional and customer service oriented. They treated the car as if it was their own; excellent job

Great service from friendly professionals. Very pleased with results.read more

From the owner: The friendly professionals at ABRA's auto body repair shop in Holland, Michigan take the hassle out…read moreof collision repair. We offer complete auto body and auto glass services, including windshield and auto glass repair and replacement, paintless dent repair, and conventional vehicle repaireverything you need to get your car back in shape and your life back in sync. Relax,you've found ABRA Auto Body Repair.

A great job on my motorhome . Had a crunched panel including the generator locker door. From drop…read moreoff to pickup a mere two weeks including parts from Coachman. Amazing esp this time of year. Not many in Holland would even bother. Highly recommend this business

The night before Thanksgiving my SUV breaks down on the side of the road. The only tow company that…read morewill come get me without charging me $300 is Tony. He puts us girls in the tow truck since we've been sitting on the side of the road for over an HR. He also let us sit in his nice repair shop until my roommate in GR can come get us. He ends up repairing it & even noticed my tail light was out & replaced it no charge. I really was afraid of getting screwed by a mechanic taking advantage of a female but the timing belt & water pump was a fair price & I'm driving my SUV again!!!

I had a dent fixed with new paint job! the quality was perfect!!! super friendly customer service…read moreand got me what I needed don't super quickly!

They did not keep the time I was scheduled for, and then wanted to come later. I had to call to see…read morewhere the driver was and if he was coming. I was then informed that the person who was supposed to come did not come into work that day.

The only place I take my vehicle for mechanical and collision repairs! Knowledgeable and friendly…read morestaff. They take the time to make sure the job is done right, no matter what service is being done!

Excellent work. Used them twice for autobody repair and paint touch ups. Will not go anywhere…read moreelse.

I was referred to AutoBody Xperts to repair a door ding on my 2021 Honda Accord, and while the…read morequality of the repair was excellent, the communication (or lack thereof) throughout the process was extremely frustrating. I'm a teacher with a very inflexible schedule, which I clearly communicated when scheduling my repair. I was told after-hours drop-off was fine, but on the morning of the appointment I was informed additional paperwork/signatures were required -- something that should have been handled ahead of time. My repair estimate appeared to state 5 hours for repair so I called at the end of the first day inquiring about the status of my vehicle, only to be told that it was 5 hours for BOTH body work and paint hours. Again, something not clearly communicated up front. The next day I spoke with management, who acknowledged the communication issues and promised updates on day 2 that never happened. When I inquired about a possible discount on day 3 for the repeated lack of communication, I was denied and told the car was still ready by the "promised date," though no promised date was ever communicated or documented. After finally receiving my vehicle back, I emailed the owner (Kelly) about my experience. He gave me a call, and while he admitted it was a "perfect storm" of issues, all he offered were more apologies and explanations. After about 30 minutes the conversation turned extremely argumentative and I decided it was time to hang up the phone when he sarcastically asked if I wanted him to personally pay my entire bill out of his own pocket. Kelly, when you read this, it was never about a specific dollar amount, but the gesture itself. A gesture that as a business says, we're sorry you had a bad experience, here's a little something to try and make up for it. You talked about learning lessons from this experience and I really hope that's one of them. Again, the repair itself looks phenomenal -- truly excellent work by the technicians. However, the communication and customer service throughout the process was absolutely abysmal. 5/5 for the repair. 1/5 for the service & communication.

I've used them in the past and was very satisfied. However, I feel their customer service has…read moredeclined significantly. The communication regarding timing of my job was inadequate. When I picked up my car the battery was dead. The billing has been a confusing mess...I have yet to get a Final Bill that is correct. I was very pleased with the work. However I will probably not return due to the customer service.