Dear Darien Eye, I…read morehave been a loyal customer for over 30 years, I just want to share my experience after scheduling a appointment for 09:30am When I arrived early I told the receptionists that I was early for them to verfy my benefits. She said that was my responsibility. She said she had done all that she could do. I question her about what she just said. She then confirmed that is was my responsibility I told the receptionist to cancel my appointment and that I would be fling a complaint against the business. I can not believe that checking benefits now is the responsibility of the customer. Hope you survive in this competitive business climate.

What a great surprise.... I was so happy I found this office…read more Dr. Varghese was great & her staff was so very nice. And I give them a huge A+ for their safety precautions in the office. Will definitely be recommending this practice to friends & family.

Being able to see is always nice and is I get older my sight is definitely trying to play games…read morewith me. Recently visited Dr. Robb's from a family member referral and now my entire family has visited as well! We are so smitten with the ease of making appointments, technology is on point (I'm always down for NOT having my eyes dilated), all staff interactions have been tolerable...so these are all wins in my book! Dr. Robbs is very personable and breaks down information in a very accessible way for all ages. I can tell he's very passionate about eyes and it might make me excited enough to wear my glasses more often than not. Overall process from start to finish was very easy and streamlined to have eyes examined, glasses/contacts fitted. The practice has a nice selection of eyewear and contacts. Parking is pretty easy! We'll definitely be back and recommend to folks in the area.

I am so happy I found this place! I am very nearsighted and have been struggling to find the right…read moreprescription over the years. Dr. Nikolova at NaperGrove was recommended to me and she went above and beyond to help me get the right prescription and contact brand. She was able to explain challenges I've been having with my eyes in simple terms to make me feel at ease. On top of that, the staff was super nice and never made me feel like an inconvenience when I called multiple times. I strongly recommend!

I went in to see Dr. McCarthy just for a regular eye exam / prescription update. I feel the exam…read morewas comprehensive and efficient! She is very friendly and happy to explain things in greater detail when I had questions. I love that she uses the latest technology, which allows her to directly compare historical views of my retina with the current view to see if there were any changes. I didn't feel any "upsell" pressure when asked if I wanted to add all the weird coatings to my lenses (I never get those). Very easy to book an appointment on the Moda website, and fantastic communication / reminders about upcoming appointment. Top notch!!

Bought a pair of eyeglasses from Moda. High quality frames and superb lenses. The owner was very…read morenice and helpful in selecting a pair that would work best with my prescription. Highly recommend!

This place has top notch options with a small business atmosphere and phenomenal service. They…read moretake the time to listen to your concerns and don't high pressure sales you. They want you to leave satisfied knowing you got great care at an affordable price. I drive one hour to see them because they are that good!

My experience with Seven Bridges Eye care was very positive from start to finish. Dr. Veverka…read moreconducted his exam in a very professional manner answering any questions I had. My optician Samantha was a pleasure to work with. She went through the different options and choices I had in relation with my insurance. Samantha also made me feel like more than just a customer with her individualized care. All around a very positive experience.

I would give them zero stars if I could. This store is great IF Nothing goes wrong and you expect…read morethem to stand by their product. I've been a repeat customer of Pearle Vision in Woodridge, IL--purchasing three pairs of frames and lenses and spending over $2,000. But when I raised concerns about the poor quality of the so-called 'Tiffany'--more accurately, #Fiffany--frames, the store showed its true colors: deflection, excuses, and zero accountability. I bought the frames and lenses for $692, and just three months later, the frames became bowed and unwearable. I returned to the store multiple times for adjustments, but the problem kept coming back. When I asked for a refund or replacement, Boris told me, "What do you expect? They're plastic." That's outrageous for a luxury-branded product. Michelle, the store manager who claims to offer "excellent customer service," made baseless accusations during a call with the Attorney General--blaming me for damaging the glasses by "blow-drying my hair or lying down with them on". Her real concern? She wouldn't get reimbursed by Luxottica, the warranty provider, so she refused to replace the frames. Instead, I was told to deal with Luxottica directly. Luxottica took seven weeks to return the glasses--still defective--and then suggested I take them to LensCrafters for an adjustment. Not Pearle Vision. What does that tell you? Even after involving the BBB and the Attorney General's Office, Michelle continued blaming Luxottica. She offered to replace the lenses--though they were never the issue--because it wouldn't cost her anything. When asked directly if Pearle Vision would provide a refund, she said, "Why would we be responsible?" and flatly refused. Another so-called solution from Michelle is for me to return for endless adjustments--as if my time has no value ( In the words of, Kimberly "Sweet Brown" Wilkins ) "Aint nobody got time for that!" She clings to the fact that it's been 16 months since purchase, but my complaints began just three months in. As a fair consumer, I gave them 13 months to make this right. It seems they were just hoping I'd give up. Pearle Vision at Woodridge is a wolf in sheep's clothing--pretending to offer premium products and service, but failing when it truly counts. I'm out $692 with frames that are visually attractive but totally unwearable. And when someone compliments your glasses and ask you where you bought them, you don't say "Luxottica." You say Pearle Vision--because that's who took your money. Michelle confirmed she alone made the final decision to the Attorney General, and she stood by it, regardless of how unreasonable it was. Her refusal to acknowledge the customer experience reflects a serious lack of empathy and professionalism. This experience has destroyed my trust in Pearle Vision. If you value your time, money, and dignity as a customer--take your business elsewhere. I know I will. #Tiffany & Co #Luxottica #Pearlevisionwoodridge

Held my kids' eye exams hostage for $39 a head!…read more I scheduled an appointment at this Pearl Vision for my son's kindergarten eye exam and my daughter's yearly check-up. When we arrived and began filling out new-patient forms, I was told there is a mandatory $39 "retinal scan" for all new clients, not covered by insurance. For both of my kids, that meant an extra $78. I explained that my son is 5 and my daughter is 9, both with healthy eyes and no issues or concerns. I declined the test, but the receptionist told me the doctor requires it for all new patients. She asked me to sign a form leaving the yes or no blank ," saying she could change it to "no" later if the doctor agreed. I refused to sign anything unless I could decline it up front. She came back after asking the doctor and said it was non-negotiable--we would not be seen without paying for the test, though they offered a "discount." I told them I simply needed my son's school form completed, and I couldn't justify an uncovered fee for a test that was unnecessary. They suggested rescheduling, but I chose to cancel altogether. I immediately called another Pearl Vision location and was told they do NOT require this scan--it's optional, just like I expected. This practice felt like a money grab, forcing families into a $39 per-person test whether medically needed or not. If there were actual health concerns, I'd understand, but making it mandatory for healthy children is unreasonable. I would recommend avoiding this location and going to another Pearl Vision or clinic that respects patient choice.

My experience here was great! The staff was so nice and knowledgeable. The doctor was so welcoming…read moreand she really made me feel comfortable. Love this place, will be coming back and will be bringing my family and friends here! 10 star service!!!

This place is really great. Every staff member is extremely nice and professional. I was having…read moreissues with my current contacts and the doctor took a lot of time explaining to me the pros and cons of all my contact options and which ones would be the best fit. There were also plenty of options for glasses as well which are very cool. Definitely found my long term eye doctor here.

From my observation, this appears to be a full service center. Not only do they sell glasses,…read morethere is a retina specialist, a cataract specialist, and I assume regular ophthalmologists. As a new patient it took about a month to get an appointment and most unfortunately, the next step requires a separate appointment which is 5 weeks out. That puts the necessary surgery another 4 to 6 weeks out. That's a long time to fix an issue. However, the Dr. made me feel comfortable and was amicable with solutions to my issues and concerns.

Patient for over 12 years but not anymore. They have changed personal and dont have great choices…read moreof frames. They are rude and stuffy now. To many good choices out there find another ​

Love Dr. Prentice and have been going to him for years. He's so great and always takes the time to…read morelearn about me. Unfortunately he has gone into partnership/sold most of the business to Dr. Wilmoth. I've had the unpleasant pleasure of booking an appointment with Dr. Prentice and being moved to Dr. Wilmoth on several occasions. Dr. Wilmoth lacks compassion and doesn't make you feel comfortable. Thankfully he's not an attending physician because he absolutely lacks bedside manner. During the election he openly spoke about how Trump is going to make America great again. I was very offended. I would rather take my money elsewhere than to ever let him see to my vision needs. It's really disappointed because Dr. Prentice is so awesome.

We've seen Dr Wilmoth for a few years now. The office is very quiet & well run. I appreciate that…read morethey stay on schedule, and are always willing to answer questions anytime I call. Dr Wilmoth is thorough, practical, and insightful. I appreciate his thoughtful care. I highly recommend this practice.

I think the doctor needs to hire someone that knows what she is doing…read more I specifically took the day off after making the appointment. When I called I asked the receptionist who answered the phone if they accepted my insurance, she put me on hold and came back on the line saying yes. I walk in and I started filling out the paperwork for being a new patient and as soon as I was almost completing the form she comes back and tells me that they do not accept my insurance as the Dr. was standing there. I look at her and say I know it was you that I spoke to over the phone and set me up with this appointment and you said you accepted my insurance. What a waste of time, gas knowingly how gas prices are today and time!!

Do not go there! They make and appointment on the phone with you and then they refuse to honor it,…read morebecause all of a sudden they do not take your insurance anymore. Why would they tell you on the phone they do. Rude people then ask you to leave. Skip this place.