I've been coming to this office for almost 10 years and I've never gone anywhere else. Even though…read moreI've moved and it's a 45 minutes drive for me to get here, I will always go here and I've taken my mom, husband, friends and family here. I wouldn't go anywhere else for my eyes. This place has my highest recommendation when it comes to optometry and eye care. Most importantly, Dr. Azarro always have the most latest technology and exams for your eye health to detect cataract, glaucoma and such. I don't want to spare none when it comes to we health and especially for my family, so I trust this place enough to them here for their eye exams. Besides that the staff, including Vito who always welcomes us and make us feel like family when we visit, they also have a GREAT selection of modern and highly aesthetic pleasing frames. My favorite is the Lindberg frames, which was an investment but have lasted me through since 2009! Only a few limited selected retailers have them and this office carries them. Highly recommend this place!

In this place they only want to charge you, they do not collaborate when one needs a new formula…read morethere are no guarantees. They're just looking for your money. It's not a place I would recommend. In addition to being very expensive because of the bad service.

Love Dr. Prentice and have been going to him for years. He's so great and always takes the time to…read morelearn about me. Unfortunately he has gone into partnership/sold most of the business to Dr. Wilmoth. I've had the unpleasant pleasure of booking an appointment with Dr. Prentice and being moved to Dr. Wilmoth on several occasions. Dr. Wilmoth lacks compassion and doesn't make you feel comfortable. Thankfully he's not an attending physician because he absolutely lacks bedside manner. During the election he openly spoke about how Trump is going to make America great again. I was very offended. I would rather take my money elsewhere than to ever let him see to my vision needs. It's really disappointed because Dr. Prentice is so awesome.

We've seen Dr Wilmoth for a few years now. The office is very quiet & well run. I appreciate that…read morethey stay on schedule, and are always willing to answer questions anytime I call. Dr Wilmoth is thorough, practical, and insightful. I appreciate his thoughtful care. I highly recommend this practice.

Being able to see is always nice and is I get older my sight is definitely trying to play games…read morewith me. Recently visited Dr. Robb's from a family member referral and now my entire family has visited as well! We are so smitten with the ease of making appointments, technology is on point (I'm always down for NOT having my eyes dilated), all staff interactions have been tolerable...so these are all wins in my book! Dr. Robbs is very personable and breaks down information in a very accessible way for all ages. I can tell he's very passionate about eyes and it might make me excited enough to wear my glasses more often than not. Overall process from start to finish was very easy and streamlined to have eyes examined, glasses/contacts fitted. The practice has a nice selection of eyewear and contacts. Parking is pretty easy! We'll definitely be back and recommend to folks in the area.

Office experience for obtaining glasses was unacceptable. Bad customer service along with too many…read moreadditional fees

My husband and I were I today for eye exam and new glasses with Dr Roberts. During the Covid…read morepandemic I want to say how professional dr and his staff all were! I felt safe as well as cared for and respected! My favorite part? I always hate picking out glasses. With all the safety procedures in place, Deb gave me 5 choices to pick from after asking many questions to get my wants and needs. I bought the first pair she picked for me! Her knowledge and professionalism made this process so easy! I hope they always keep that procedure in place! Always a pleasure going there and this time was that and more! Stay well

Awesome eye doctors - Dr. Robert and Dr. Bauer are fantastic. Great, empathetic, and personalized…read morecare from them every single visit. My family of 4 followed Dr. Robert here when he started his practice about 12 years ago and we love the eye doctors at Midwest eye. Unfortunately, I cannot recommend the Optical Department. Very disappointing. I happened to be in the area and arrived right after they opened one morning, not one customer in Optical or in the waiting area. Asked for a 2-3 minute adjustment to my frames that had been purchased there. Overheard front desk asking Lisa in Optical and she said no, I'm busy, she needs to make an appointment. She didn't walk 15 feet to come over to see what I needed or speak to me herself. I had even said I had no problem waiting if she was busy. They just told me to make an appointment and come back another day. No thanks. I'm not going to take time out of my workday and drive 20 minutes each way to come back for something that should take 2 to 3 minutes. This massive lack of customer service is not on brand for the treatment that we receive from Dr. Robert or Bauer and was highly disappointing. Midwest Eye Optical will not be seeing another dime of my hard-earned money. If we didn't love the eye doctors so much I'd be finding a new one for all 4 of my family members. Loyalty & respect go both ways. It's not hard to treat people well. This interaction was not it.

I've been coming to this location off and on. I cheated for a moment with Vision Works and…read moreregretted it. This place is no longer in my neighborhood but I didn't mind traveling for the great customer service. Diana is always wonderful, knowledgeable, and patient. Michelle was equally as nice. Dr. Dawson really has passion for what she does. No 2 second exam. I love this place, these employees, and their cute fashionable glasses. Visit!

Be very careful with the billing practices at this location. I ended up walking out and completely…read morewasting my time here today. During my visit, the staff repeatedly and aggressively insisted that a $39 Digital Retinal Imaging screening was mandatory to complete my exam. However, their own official intake paperwork explicitly states right at the bottom that it is an "optional additional procedure" with a box to decline it. Forcing or pressuring patients to pay out-of-pocket fees for elective screenings by claiming they are required is incredibly dishonest. When I refused to pay the optional upcharge, they wouldn't budge, so I chose to leave. Watch your paperwork closely if you visit this place.

Everything the Doctor is phenomenal and knowledgeable as well as patient and kind, thorough. I love…read moreeveryone there. My only negative is not enough frame choices and I get it. It's a small store. As long as I can by frames elsewhere. Sincerely Laura

We went to Mint Vision to get a Meta Wayfarer prescription for our son and for my wife and I to get…read moreupdated prescriptions. Dr. Tom was excellent! He had state-of-the-art testing equipment and patiently as well as effectively explained the benefits of each tool. The office had a substantial amount of designer frames to try on including the Ray-Ban Meta Wayfarers... Megan, the office assistant, was also fantastic and clearly explained what our insurance would and would not cover. I do not like high-pressure sales and we were made totally comfortable so that we could make informed decisions. Highly recommend Mint Vision and even though it's a bit of a drive, it will now be our new go to place for glasses.

I highly recommend Westgrove Vision Center for all of your eye care needs. Dr. Nagy is patient,…read morethorough, and he's easy to talk to. He explains everything in detail and makes sure you understand everything going on with your eye health before you leave the office. The office itself is very attractive and comfortable, and his staff is always friendly and helpful. Westgrove has a great selection of frames. Dr.Nagy works with your insurance also to get you the best benefits available. Plenty of parking and easy to get to from wherever your location may be. Looking forward to my next eye exam with Dr.Nagy.

I have been going here for years and couldn't be happier with the care I receive. The doctor takes…read morehis time to understand your needs and his staff does a great job with frame selection and fit. Highly recommend!

Dr McCarthy is super and has made her mark inCH. She is a wonderful Doctor and has great…read moreKnowledge of eye diseases as well as optometrist skills. Lovely girl and office is very efficient ly Run. Thanks to all of you. Appreciate your help as always in obtaining correct frames,etc.

I went in to see Dr. McCarthy just for a regular eye exam / prescription update. I feel the exam…read morewas comprehensive and efficient! She is very friendly and happy to explain things in greater detail when I had questions. I love that she uses the latest technology, which allows her to directly compare historical views of my retina with the current view to see if there were any changes. I didn't feel any "upsell" pressure when asked if I wanted to add all the weird coatings to my lenses (I never get those). Very easy to book an appointment on the Moda website, and fantastic communication / reminders about upcoming appointment. Top notch!!

Let me start this off with a little back story, my 5 year old is TERRIFIED of eye doctors. When he…read morewas 3.5 I had to take him to the doctor and they had to put drops in his eyes and do a bunch of tests and it was a traumatic thing for him. Fast forward to now, he needed a kindergarten eye exam. On top of his issues, I also have extreme fear of germs and going into public spaces right now is a big thing for me. I panicked for a week, calling different places, but I heard great things about this place so I chose to come here. BEST. DECISION. EVER. The staff was SO NICE as soon as we walked through the door. They immediately put me and my son at ease. It was ridiculously clean, I saw employees using hand sanitizer multiple times. Everything was covered in plastic. The doctor was AMAZING with my son. She explained everything, kept him talking so he wasn't focused too much on what was being done. It was quick and there were no tears. She explained everything to me and him afterwards. What I thought was going to be a horrible experience turned out to be a very positive one. If you're looking for kind and patient people, this is the place for you!

UPDATE: This comment…read moreis really reaching: "After being debriefed on those conversations and reviewing the email threads, I wasn't surprised to see this review, even though you are not a patient of ours." I still have those emails. They are professional and positive--with the exception of the last email I sent where I expressed displeasure of the way I was treated. Gaslighting isn't a good look. Your attempt to discredit me speaks volumes. As does the overly long explanation. Methinks the good doc doth protest too much.

VISION QUEST…read more Optometry visits can result in eye-popping expenses, but at least this Bolingbrook LensCrafters treats you nicely. I'm grateful to be blessed with a number of things in life; decent eyesight, unfortunately, is not one of them, and so I rely on corrective lenses to see stuff properly. Many years ago I was a customer at a crappy PearlVision before moving (and upgrading) to a LensCrafters in River Forest. Relocating to B-brook, I found this eye care center conveniently inside the Promenade, right off of Boughton. Scheduling an appointment was easy breezy, and they called me a day prior to confirm. I showed up at the designated time and was greeted right away. Kasey was very sweet, she handled the first part of the eye exam ("see that red balloon in the distance?") before an older gentleman took over the more involved bits (including the tonometry test, a.k.a. tiny puffs that startle the bejeezus out of you). Joan assisted me with the financials, and aside from a slow computer at checkout, everything went smoothly. EyeMed insurance picked up $130 from the contacts and $59 from the vision exam/evaluation, not too bad. Contacts were delivered to the house less than a week after my appointment, and the temporary 1-day lenses they gave me in the interim were great. I find it hilarious that my previous LensCrafters in River Forest was listed on Yelp as '$$$$' -- the highest level -- indicating an upscale or "splurge-like" experience. I'll admit that LC isn't cheap, but it's far from outrageous and certainly not the uber-expensive place others have made it out to be. This location is marked as '$$', right on the money. * TL;DR * Start to finish, I was here for just over an hour with a nominal amount of waiting. I had good conversations with the staff, everyone was professional and polite. Last week, I ran into some problems with one of my Acuvue Oasys contact lenses, but it turned out to be an isolated issue (strangely enough, I never in my life encountered a defect with contacts before this). I'd planned on closing this one out with a joke about having "renewed 2020 vision", though that implies I have the gift of foresight and I seriously doubt ANYONE, soothsayer or not, could have predicted this totally f*cked-up calendar year. I'm just waiting for the Election Day asteroid to hit and render all of this moot.

I am truly baffled by my experience here today that I am sitting in the parking lot writing this…read morereview and I NEVER write reviews. This location had abosolutley ZERO customer service. Firstly, I walk in and no one greets or approaches me. Ok whatever NBD. So then, I approach the front desk to pick up an online order and the manager at the cash register, Sheri, seems rather taken aback by my presence. Asks what I need, tell her my name for a pick up order. She proceeds to collect my order and hand it to me, which at that point, not sure if she just expected me to leave without recieving a fitting check and cleaning, because she seemed like that was the end of the interaction?!! I proceed to ask her if they do not check fittings and measurements for new glasses purchased and she says "Well you have to tell me if you can see out of them." Like what?? Everytime I have purchased glasses from ANYWHERE, whether an online order pickup OR instore, the sales associate sits me down with my order, measures the glasses with some kind of instrument to ensure they fit correctly, cleans them, tightens them, etc. The fact I wasnt even offered that is crazy. Especially considering this was the MANAGER who was helping me. To add- I also brought in a pair purchased online that was delivered to me yesterday to recieve a proper fitting. Anyways, I put both of my glasses on, she says they look centered, she tightens them both for me, I ask if they have cleaning products, purchase them, and leave, feeling super taken aback by the utter lack of customer service. Why was I doing all of the asking and taking regarding my glasses purchases?! She just seemed totally indifferent to my presence, purchase, and the need for a proper fitting and adjustment to ensure my glasses fit correctly- because I recieved none of that service. Suffice it to say, this interaction left such a sour taste in my mouth. I will definitley not be back here nor give LensCrafters my business again. Im debating returning both pairs ordered and taking my business elsewhere. Recieving this customer service after spending almost $2,000 on two pairs of glasses is insane. LensCrafters - do better customer service training and make sure your managers dont act like their customers are an inconvience when they come in to recieve their glasses ordered. But yeah, will not give this location nor company my business again.