We have taken our vehicles there for years, so imagine our surprise when we were charged full price for a replacement washer tank when what they did was apply a crappy patch instead. This is the old scam of bait and switch employed by shady mechanics for years: they quote you a replacement part price but do a repair instead, then pocket the difference. Sometimes it can involve tightening a screw, wiping the part off and charging you for the replacement.
These guys did this.
I went in, pointed it out, asked him about it. The bill said "repair washer tank," but the charge was for a replacement (the tank takes less than thirty seconds to remove, screwing in with two bolts). The owner was going to point out "repair," but I mentioned how long it took. I even pointed out what a shitty job the guy had done patching it, not even bothering to clean the tank before applying the rubber goo. Still admitting no guilt, he said he would order the part.
Two weeks later, still no part (I found the OEM part online and got it in two days.) They said "It's still on order." Remember, this is a part they already charged me for and didn't install. You might think that "making it right" would be a priority.
But it doesn't stop there. While all this was in train my wife brought in her car with brake problems. They came back with an estimate of 700.00, including a replacement part that cost 590 bucks. We found it is a warranty issue and covered by the dealership for free, but a quick check on the part found the OEM to be less than a hundred dollars. Again, no apology, no explanation, even when I pointed out that this made it impossible for me to ever trust their work.
I have to deduce from this that Mt Vernon Tire mechanics are crooks. Their business practices are predatory and dangerous. I will avoid them from here on in and suggest you do the same. read more