My contractor sent me to MSI to meet Loreto. The appointment was supposedly confirmed. When I arrived i was told Loreto was not in . I was not happy. I don't know if it's Loreto's fault or my contractor. Fortunately, I want to give James, who usually works in landscape, a shout out for helping me. He was very patient and brought the samples that were available. The sample machine was not working the day I went but had some to spare. I will update once I make a decision on the tile. I'm giving 4 stars for James but taking one off bc of the mixup read more

Larry Kowalski is truly interested in his customers. He listens to the customer and he has great ideas to tie in the countertops to the backsplash to the cabinets. He shared a lot of great information and I felt that he was truly honest about what is the best product (quartz vs. quartzite vs. granite, etc.) for his customer. Thank you Larry! I would like to shout out to Pedro and Juan who were extremely helpful and always had time for us. read more

Great selection. Was able to narrow down selection by tools provided online. The staffs were very helpful. Recommend spend the time to browse online prior to visiting the store. Visiting the showroom also help see the actual shape and texture of the materials. I was help by the staff Ali in obtaining various samples to make my final decision. Besides what I need, Ali was helpful and would recommend another item that may go well with the whole collection. read more

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I purchased McCarran Wayland hardwood flooring for our master bedroom from MSI. It was very high-quality and elegant! I was able to get detailed information on proper installation from Akash and advice from Kevin in the flooring department. They were also available to me a week later when I needed assistance selecting custom trim moldings to complete my job. Overall a fantastic experience at MSI. I will return to MSI to purchase more material as I continue to re-floor my house. read more

This place has an endless number of possibilities. Whether you're looking for flooring (indoor and outdoor), shower, counter top materials, they have it all. They have a decent sized slab showroom as well with granite, marble, and quartz options. They have great customer service and a really nice coffee machine to keep you awake while you look around. I will say the parking here is a bit difficult at times and it seems to always be on the busier side (weekday or weekend). If you go to the back through the fence, there are usually some spots there. read more

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Love this warehouse. Although you must have a contractors license in order to purchase. Homeowners paradise when it comes to remodeling. Prices are way better then other stores. There's a scanner where you can take a picture of your home and picture what flooring suits best. The service is friendly. They are taking precautions during the pandemic and implementing social distancing. read more

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This is a good review. Yet I did want to stay that I've been told by a contractor that I wouldn't get much help once I got there. Once I arrived AIDA approached me and help me for approximately 1 hour through my whole visit. She helped me compare styles look at photographs of existing material at my home for color matching. She assisted me with getting samples from the sample guy in the back office she also was able to obtain one extra one for me. She was really great. I had to make a second visit to the showroom a week later to look at additional samples. Aida remembered me from the week before was very helpful again. I definitely recommend this company with her helping you she was really great. Further she asked a contractor that frequenced their store if they could assist me with a question. I told her I'd give her a great review because she deserves it read more

This review is not about the quality of the product, but rather the customer service. I had an issue with a few people there initially, but I escalated the issue to Rohit. Rohit was amazing. He had the authority to make things right and he went above and beyond to resolve the problem. So, if you have any issues, ask for Rohit to help you. read more

Waited 1 hour and 26 minutes for one piece of tile. When they brought it, it was the wrong piece of tile and had to wait another 40 minutes for them to bring out the correct piece. Horrible read more

Choosing natural stone is not easy. It took us several visits to converge on our ultimate decision. MSI (Pedro) was very helpful and patient and critically important to effectively navigate their viewing/purchasing processes. The biggest challenge/frustration is you have to make a leap of faith on colors. The online photos of specific bundles do not accurately represent how they look in person. How they look in person (under fluorescent lighting in the warehouse) is not how they will look in your home (e.g. 2700K LEDs). Better tools need to be developed/deployed to improve this part of the selection process. In the end, we chose a "safe" option rather than something bolder (more character). The poor color rendering/lighting conditions/AI tools did not give us the necessary confidence to take a risk. We had to commit to something with which we were already intimately familiar. That's partially on us and not completely MSI. 4 stars for service, selection and value. read more

Lots of great selection of different countertop materials. We were specifically looking for quartzite. Juan Vallejo helped us pull different slabs to choose the best option for what we wanted. He was patient, never pushed us into a decision and respectful of our time. Thank you MSI and Juan! read more

Juan Vallejo was extremely helpful in finding and getting us set up with our countertop. We went in on a busy sat and he took the time to find us some samples and lock in the slabs we were looking for. I went to multiple countertop and stone places before and he was by far the most helpful and easy to work with person out of all the places we went to. read more

First and foremost I'm writing this on behalf of a client of mine, a recent widow and senior citizen, and she has read, verified and approved all content contained in this review. In late March and April of 2022 my client chose to redo her kitchen in her home. She went to MSI and met Paul. She purchased her countertops from them and set up installation for those and her new backsplash that she had purchased at another store. The installers showed up and did what they were contracted to do however the backsplash installation is subpar at best. I referred to it as "completely unacceptable". My client indicated that she agreed and she added that she had placed several calls to the business and Paul over the last several months, none of them have been returned. As you can see from the picturesu I have attached this is a horrible installation and needs correction, but MSI who contracted the installers refuses to return any calls. This is a very poor business practice especially considering the circumstances of her being a senior citizen and recent widow. Consider this fair warning before going there to do any business or having their installers do any of the work on your home. read more

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Great place to find tile and hard finishes if you are remodeling or just doing some fancying up. They have a beautiful showroom with tons of materials. We chose our kitchen backsplash and I couldn't love it more! read more

MSI - Flooring Near Me - Orange, California

Located in an industrial area, this wholesale showroom is just for people to come in and select what materials they would like used for a project. You are not able to purchase anything nor find out prices - this must be done by a contractor. I wish they would at least give you a ballpark figure so you'd know if certain materials were within your budget! What you'll find here are materials for countertops, bathrooms and kitchens: granite, quartz, marble and porcelain. When you walk through the main door you will find a showroom with these materials for walls and backsplashes. Down a hallway is the "slab room" - giant polished slabs of the above stated stones. There are an overwhelming number of choices within this humungous warehouse (note: no AC so whatever temperature it is outside it'll be equally hot or cold inside). Outdoors you'll find smaller slabs for smaller jobs. Staff here were friendly and helpful & patient when answering questions...even stupid ones. Samples are available to take home. Once you decide on something it's up to your contractor to go purchase whatever you need (and probably charge you double). read more

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I came to MSI for bathroom shower tile, bathroom floor tile, vinyl floor and countertops. After getting the run around at Floor and Decor I finally found the place. Loreto was super friendly and helped us pick out ALL our material. He knows what colors and patterns go well together. I told him what kind of countertops I was looking for- pattern, color, style etc. he picked out my countertops without me even seeing them and I couldn't be happier. With the bathroom floor tile and vinyl--I told him I wanted something that would flow with a transition between the two colors that would not be too harsh-- he knew exactly what color to match together. I placed my order and he had it delivered in less than 3 days! I will definitely be back. I would give more than 5 five stars if I could! Run and ask Loreto! read more

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We got there at 1:58 pm on a Saturday 2 minutes before closing. The door was locked but Ali kindly opened the door and in a matter of few quick minutes answered our questions and helped us with what we needed efficiently and with care. When we go back we for sure will ask for Ali since in our experience with him, he was very helpful, nice and courteous. read more

Be careful. They'll sell you the slab, say you MUST seal it, but then refuse to tell you what to seal with it. After numerous calls with numerous sales people, the best answer that they could provide was that you MUST seal the slab, if you use the wrong sealant, it will ruin the slab, but they will 100% not recommend a sealant or tell you the correct sealant. Which is....wildly frustrating. Sebastian Herrera was incredibly helpful before we paid, and then rude and unhelpful after. Find somewhere else... read more

I have bought many stones and tiles from MSI for my home remodeling. Last visit Mr. Ali Abbas was extremely helpful as I had some tiles left over worth hundreds of dollars and I was able to return it with Mr. Ali's help!! Thank you Ali, you made me love coming to MSI. Please see my project pictures attached, their products are great! read more

MSI - Tile for the wall for fireplace from MSI - Flooring Near Me - Orange, California

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We had an appointment with Juan to look at Quartz. He was most helpful at determining our style requirements. Helped us come to a decision quickly and easily. He was friendly. Very easy to work with, professional and very knowledgeable about the products. My husband and I would highly recommend Juan and MSI. read more

Look for Aakash Mehta, (714) 398-7926. He will really spend the time to make you happy . He is very patient even if you keep on changing your mind like a crazy bitch , just don't interrupt him during his lunch hour! read more

We have been searching for granite for a remodeled after a flood in the kitchen. Even though we didn't find any granite in our color way, the service was excellent! Thank you Juan for helping us! read more

MSI - Floor room display! - Flooring Near Me - Orange, California

We ordered Quartz from MSI and have not had anything but issues with its quality. We chose quartz as it was the hardiest and would offer longevity for our countertop. We had two slabs installed and both came damaged. We went with the second slab to progress our project, but it has continued to etch and has not been a good investment at all. Please be careful ordering their quartz as it is not the quality that you will be hoping for. The people that I worked with were great, but so very disappointed with the end product. read more

I went into MSI this morning to get a box of these specific tiles it comes with 10 of them I only needed two. Also you have to have a contract with this company to make orders. The guy that helped me is named Ali if I'm not mistaken not only did he help me out he gave me the two tiles I needed I would say perfection on customer satisfaction. And I had a minute to browse around and their selections are pretty impressive highly recommend read more

I am here at MSI orange at the pick up area. It's my first experience. I was told to ask for Rachael. I showed her a picture of the material I was in the hunt for; immediately she knew what it was. She did not hesitate to offer a sample and show me the variation of the marble stacked stone. She made me feel very welcoming and showed me how to navigate the website to see the specs of the material. Define customer service=Rachael Robbins . Above And Beyond lady . read more

MSI was very professional and had a lot of stone, but most everything was already sold that was on the floor. They tried to help us but they didn't have anything that matched the granite we were looking for to match our existing granite. They tried but we will continue the hunt. read more

Rachel was very professional and did amazingly helping me out giving me OUTSTANDING opinions and information! She is the one to go to! My experience was very well and my home is now BEAUTIFULLY designed. read more

I wish I would have gone straight to this showroom the last time I did a remodel. The selection is extensive and the layout is clean and neat. Most importantly, Akram was pleasant to work with and knew his product options so well that we did not waste any time. Looking forward to seeing our selections in our remodeled kitchen and bath! read more

First time in this place, and the selection is marvelous. Juan showed us around, helped us out excellent customer service we are going to come back. We already have seen a few more things that we like in the show room exhibit are abundant. read more

I had gone to MSI with my contractor and designer but wanted to see if I could get a few samples so I went back. I was greeted by Rich after I signed in. He could not have been more professional. He walked around with me and when he looked for the samples they were out. However, he pulled up the app where he was able to show me what a room would look like with the materials I was considering. Rich went above and beyond. I never felt rushed like I have in other stores. Would definitely recommend this store and as a teacher I give Rich an A plus in customer service. read more

We visited MSI on May 13,2023 to look at slabs. Juan Vallejo helped us and he was very helpful and professional. He made it easy for us and he was very patient with us. The showroom was very welcoming and the staff were very nice. read more

Ali Abbas is an employee at MSI Orange County. Ali gave my family and I the treatment of Kings. When we arrived, Ali was working his shift at MSI He happened to wait on us and he provided the service knowledge, professionalism, courtesy and dedication that any employee would give his customers. I wanted to have the end results of what he provided for us, before I posted this review. Attached are some of the pictures that I love about my house new renovation. When in the future you want to do something like that or just replace the counter or put tiles in your house, I recommend Ali Abbas @ MSI, I will sure do that myself anytime in the future as needed. I recommend Ali because I know he can help you with everything and gives you the best prices he could give you. God bless you all file:///var/mobile/Library/SMS/Attachments/21/01/0DF787BF-C8F7-4157-A600-775798D45DC2/IMG_6016.jpeg read more

I am a contractor and work with MSI for many years. This business is awesome. Good product selection and good prices. Customer service is excellent. I would like to mention two front desk employees, Rachael Alqawaqneh and Joey. Both of them are very knowledgeable and very helpful. A true asset for the company. Keep up the good work. Highly recommended company. read more

Great customer service at MSI! A huge thank you to Ali, Carmen, Ernie, John, and Nicholas. All these individuals went what I consider above and beyond to help me with quartz and tile. From the moment you walk thru the front door you are greeted with a smile and offer to help. It's been a great experience working with MSI. I highly recommend them! read more

Update, we finally got our quartz. They told us they had a system wide problem so that's why they kept sending the wrong batch. I'm not crazy about it, it does not match fully, but I'm too worn down at this point and want this renovation over with. Quality is NOT too good, just be aware, and I will not use this company again read more

It took FOREVER just to open an account and I offered to pay cod to avoid issues, and then they sent me an invoice after I paid them in full! But... the products are very high quality and selection was good. Although the office personnel were very polite, the right hand didn't know what the left hand was doing. read more

Like the other reviews, the slab yard is huge with so many options. This has always been my go-to place in search before starting any project! I was just in the store this past weekend and wanted to give a shout out to Ace with his awesome customer service and patience in helping me to go pull various samples before finally making a selection and loading them to my car. Ali was also helpful in checking on quantity, availability and additional information about the various product types. Both guys were very helpful and will definitely reach out to them for future project needs. Take advantage of their upload your room features as you can see the various design options based on the options you have selected (ie. tile, wall features, etc). Think of it as you can virtually "try on before you buy". Of course, the samples do help but this will help slim down your options more quickly. Make sure you visit this place before starting your next project! read more

We were looking for quartzite slabs for our project and came on a busy Saturday. Despite how hectic it was Sandhya came up to us and assisted us in viewing the slabs we wanted and helped us to hold the ones we wanted. The slab yard is huge and has overhead cranes and not just forklifts like the smaller yards. Pricing is also competitive but you have to go through your contractor to get exact numbers. read more

Iv have had an contractor account with msi, for close to 20 years. and have never had cause to complain however I did complain recently about some vinyl flooring. which had cost me thousands of dollars. I spoke with a mr ali abbas. where I was met with rudeness and indifference. over the years I have recommended close to a 100 client, to msi. I will never use msi again,neither will any of my client's. or contractor associates. I would urge you very strongly to avoid doing business with this corporation. read more

Pickup is a headache, have to spend over an hour to picknup a single small item. Find somewhere else.