All the employees were smiling, had a caring attitude & a genuine willingness to help. The energy in the showroom was calm but vibrant. The breadth of selection in the merchandise makes selection a breeze for the remodel project. read more

We purchased the Brooks Meadow Oak Rigid Core Vinyl Plank Flooring from Home Depot, manufactured by MSI Surfaces. It was advertised as waterproof, durable, and backed by a lifetime warranty. Despite proper installation, level subfloor, and normal use, the flooring buckled, separated, and peeled within 3 years. This is a clear product failure -- not user error. MSI refused to take real responsibility, offering only a $55 materials refund while ignoring labor costs entirely. They continue to hide behind limited warranty fine print, even though the product clearly did not perform as marketed. We've filed a formal complaint with the Massachusetts Attorney General's Office under Chapter 93A, and are escalating to the FTC, BBB, and public review platforms. We have also reached out directly to Raj Shah, CEO of MSI, but have yet to receive any meaningful resolution. To other consumers: Do not trust MSI's flooring claims!!!! -- and expect no support if something goes wrong. read more

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I visited MSI three times over the course of two weeks. During my first visit, I was casually browsing their slabs to get a sense of what they offered. Last week, I was ready to make a purchase and wanted to choose specific slabs. A representative informed me that I could view available slabs online, schedule an appointment, and wear a hard hat, and they would bring the slabs out for me to view. On Friday, I reached out via their online chat to schedule an appointment, and they told me that an appointment wasn't necessary. Then, on Saturday, I went to MSI with the lot numbers of four slabs I had seen online and wanted to view. The sales lady at the slab counter, with curly light brown hair, was unhelpful from the start. I gave her the list of the four lots from their online listings that I wanted to see, and she told me that they were all reserved. I then walked through the entire showroom and returned with three different lot numbers, only for her to tell me that all three of them were also reserved. When I asked her what "reserved" meant, she replied that she couldn't tell me. I then asked if I could view slabs that were not reserved, and she said she didn't have that information. She pretty much said Taj Mahal is highly coveted, so tough luck. At this point, I began to wonder if MSI even wanted to make a sale. I was prepared and willing to buy. Having previously purchased from MSI multiple times, I was ready to buy six slabs for my next renovation. It seemed as though the sales rep wasn't interested in facilitating a sale but instead focused on upholding an exclusive, snooty reputation for MSI. You have lost a long time customer. read more

The slab put in my house was damaged on arrival/installation, and they refused to fix.

If you're looking to buy countertop, flooring or tile at MSI. You must go see Ali, I have been working with him for the past three years and he always comes through, what a dedicated employee. Thank you Sir. read more

We love this place! So many great options and Loreto was beyond helpful! We are so excited for our bathroom remodel!

People not friendly and not helpful. I was at there store and no one even bothered to ask you if you needed help. They walk pass by you and it's not even busy day. The day I was there was slow. Don't want to give them my business. Would rather go somewhere else. read more

Rachel was helpful, informative about the difference between Quartz and natural. and patient--made our experience smooth and stress-free!

I entered the showroom 3 times and each time the man who greets each person was very cordial and happy. I was sent to the back where all the slabs are. "Juan" greeted me and helped me big time with a few samples I had saw online. We both agreed that at my home in my kitchen would be the best place to see if the color would truly work out in my space needed. Unfortunately I didn't see anything to my liking once the sample was in my kitchen and I went with a different quartz company. Thank you Juan for helping me and making my experience an easy one. read more

Love all the variety of quartzite slabs. Love Love my quartzite I picked. It us gorgeous in my kitchen.

It was great! Helpful and have a great selection! Am looking forward to viewing the slabs we chose and then to see it in our new kitchen!

MSI is huge and has so much to choose from! The staff was extremely helpful and kind. They have samples that you are welcome to take with you at no charge. Highly recommend for your decorating needs! read more

Our contractor recommended this place along with a couple of other places to find a kitchen countertop choice. He mention that this place more expensive than the others but it's because the quality is better. There are plenty of sales people to help answer your questions. This place is not open to the public so you will need a contractor to purchase items. MSI had an extensive selection of various stones on display and stock. We found a quartz countertop called Calacatta Miraggio Gold which we didn't find anywhere else. The countertop is white with light brown veining. We ended up buying our backsplash here too. We looked at over six different stone shops but we found that MSI had superior products that we wouldn't get tired of quickly. We chose Medici Gold Tile for our back splash. We love how everything turned out with our kitchen remodel. Tip: they will provide samples of the countertops and back splashes to help you make an informed decision. read more

MSI - Quartz Counter top - Flooring Near Me - Orange, California

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Not to be confused with with the computer manufacturer, this MSI is a huge industrial wholesale flooring, countertop, and surface supplier. They have an amazing variety of virtually every kind of material possible, from natural stone, to quartz, wood, tile, and everything in between. In addition to the showroom, there is a labryinth of huge stone slabs they have arranged into long aisles, and you can walk down them to see what they all look like. You can also take pretty cool stone samples to see what various options would look like at home. They are complying with COVID-19 regulations as you are required to register and answer a questionnaire before coming in to the building. Masks are required. We discovered this place when we were sent here by our contractor during a bathroom remodel project. It looks like this is the place where most contractors and even possibly Home Depot gets their stuff. So I would definitely recommend it if you are looking to upgrade any flooring or countertops in your home. Five stars! read more

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If I could give zero stars I would, how do you have a 100+ people working inside your store/warehouse and I have to wait over 2+ hours to get material loaded up this is the worst place to ever pick up material from -0/10 terrible service! read more

I usually do not write reviews on any company negative or positive. however I write this as a warning for other not to purchase this companies products directly as they will not honor their 25 year product warranty. my experience with this company was with their LVP products. I has been over a year trying to get them to at least partially refund me for the product and labor and I see no progress at all on their behalf they keep switching representatives who communicate how the process is going to my contractor who professionally installed the product. at this point I feel no other option than to seek a legal resolution due to the terrible experience I have had with this company. please do not find yourself in my position by giving your business to this terrible company. read more

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We've been in the process of updating our kitchen and have spent hours and hours at home stores. We came into MSI for the second time today and Juan Vallejo helped us. He was patient with us and also provided great insight. If your a Newby house updater ask for Juan!! read more

MSI - Flooring Near Me - Orange, California

This is by far the best material supplier around. Always a great experience. I love Ali. He always exceeds my expectations.

We were redoing our bathroom and kitchen countertops, and was referred to MSI by our contractor. The location is huge with plenty of options and samples for you to take home. This is a huge plus because we can test out the quartz at home. They do get pretty busy and the service was great if you're willing to wait. read more

Ali is very professional and hooked us up with the BEST PRICE for our kitchen granite countertops. He is very knowledgeable of all materials and had some great suggestions. This place isn't meant for the general public, however, if you're working with a GC, you can look around their showroom. Most the other sales guys won't give you the time of day if you don't have your GC with you or an account. So def utilize Ali and his professional services if you get the chance to be graced by his presence. Ha! Jk about that last part, his desk is first one to the left and is very willing to help! :) read more

MSI - Flooring Near Me - Orange, California

After only 2 years this stuff is falling apart. It's cracking peeling alot of the locking joints are breaking off causing the flooring to move up and down. There are spot that have dents and cracks from chairs. Looked on the company web site and the list of reasons they won't cover by warranty is insane. It's like it's not ment to be used. I would steer clear of this product unless you pland on replacing it after afew years. read more

I needed some expertise with some design work for my kitchen. Khushi was extremely helpful and knowledgeable in pointing us in a new direction. We were trying to match some Onyx stone we had bought previously. Suggesting a black countertop to highlight the old stone was a brilliant idea. She is very friendly and gave me some free samples to bring home. First class all the way.. Thanks for making my day. read more

I purchased flooring from this company through Menards, Inc. The flooring costed $1272, and the installation was $1758. In less than 7 months the flooring was chipping and breaking. Neither M S International nor Menards will do anything about it. Totally substandard product and poor customer service from both companies. read more

I need to give a shout out to Khushi. I was told to come look at the granite they pulled for me. After driving an hour, the granite that was supposed to be 125" was only 121", which was the original one were found, but too short. The young man that took me to look at it was all, sorry, just the way it is. Getting back to the desk, I met Khushi and explained the situation to her. She immediately got on the computer, did her research and found that both the larger and smaller slabs were supposedly occupying the same space, at least in the computer. She sent the young man out to look again, in a different area, and she was correct and it was found. She personally took me to see the slab. I really appreciated that. Thank you Khushi for sticking to it and solving the problem so I didn't make a two hour round trip for nothing. Thanks to you, out new kitchen is going to look great! read more

My Husband and I are remodeling and have had the best customer service with MSI in Orange County. Rachael Robbins has helped us in customer service as well as Juan V. ~Stepping in when she was out one day, everything was set up for our viewing consideration, beautiful product, competitive pricing, streamlined, professional, and pleasant atmosphere. We highly recommend this business. Mr. and Mrs. Bob Pettey, Orange County CA. read more

MSI - Mr. & Mrs. Bob Pettey - Flooring Near Me - Orange, California

Juan Vallejo was very helpful and went the extra mile to make sure I had the slabs I wanted. After discovering the first one I was supposed to see was broken he was very patient in showing me comparable slabs and allowing me to compare to the original broken one to be certain they would work just as well. I would recommend MSI to find slabs. There is a lot of inventory and online shopping saves time in narrowing the search. Everyone was very friendly and anxious to help. read more

No one helps it's hard to do business with them. I purchased some quartz from there it's beautiful but the quality is horrible.

I went to MSI to pick out a counter top slab and I probably waited like 5 minutes before Juan Vallejo asked if I needed help. I was debating between 2 difference types of slabs and Juan was extremely helpful and showed me both slabs so I could make a better decision. After making a decision I noticed that the one I choose had some dark blemishes. Juan informed me that there were 3 other slabs right behind the one liked but they had to be moved. He also mentioned that they were short handed and that he would take care of it the next day and send me pictures so I could make a decision. The following day Juan sent me the pictures, just like he promised, and I made a confident decision. Thanks to Juan's help, he made the whole process painless. In addition, Juan was very professional and extremely knowledgeable when I asked him questions. I will definitely come back again. read more

Wow! A flooring installer told me about this place. This is a shout out to thank Ali and Aida who stayed overtime to fetch me samples when I arrived close to the closing time and couldn't help spotting more attractive samples and new arrivals. Thank you! Not easy to get to with my work hours so I super appreciate their squeezing some more time in for me! This showroom is so efficiently laid put, you don't waste time wandering lost and having trouble comparing things, as you can see each class of flooring in a glance. This was my second time visiting, and each time there were always attentive people to help you right away. This is the place! read more

Pedro in Orange is AMAZING!!! My wife is an interior designer and has been to dozens of yards- MSI is the best combination of price and selection and the Orange location is the crown jewel. Pedro was professional, courteous, listened to her concerns and dealt with them adeptly all with zero attitude. Shout out to Adrian in Sun Valley for helping coordinate slab transfer and also being incredibly responsive and helpful. Well done MSI- a great resource for slabs and tile. read more

MSI - Flooring Near Me - Orange, California

Pedro De La Rosa was outstanding , helpful, patient in helping us find our Kitchen Island slab. Ali Abbas was very helpful at checkout. Both were great! Thanks again Pedro and Ali!! Sincerely, Mike & Kelly Baltzer read more

MSI - Pedro De La Rosa was very helpful, friendly & patient. Found the Azul Treasure Polished Quartzite. Thank you Pedro!! Mike & Kelly Baltzer - Flooring Near Me - Orange, California

Me and my boyfriend came to MSI looking for countertops, we were just browsing and not sure what to get until Jacob Roman came up to us and helped us. He showed us every slab and explained the difference between all of them in detail. He was the one who ultimately helped us find and purchase the one we love! He was extremely kind and took his time showing us everything so we knew we had seen all the options, I definitely recommend requesting him if you're there! He 100% deserves a promotion for being so professional and patient. Our slab actually didn't get delivered on time so we came back and he helped us sort out the situation. With his help I give this place a 10! read more

MSI - This is the Carrara white slab we ended up picking! - Flooring Near Me - Orange, California

Juan Vallejo was our rep for our visit to look at the granite that we selected from a sample at Home Depot. He made the process very easy. We confirmed that we were happy with the granite we selected, and he gave us a copy of the paper he was ending to the fabricator. He made everything quick and easy, and was very professional. By the time we got home the fabricator said they got our selection. Thank you Juan! read more

Aida and Ali were amazing I came in and she took care of all my needs. I had an issue with my order n she went above and beyond's be on to resolve it, I am greatful I stone is gorgeous n my house is beautiful thanks to her read more

We needed a match slab for a quartz slab we previously bought some time ago. We had just enough information for MSI representative Rachael R. to do her research finding the quartz match we needed. We discovered the quartz we were looking for is now discontinued. She did more research and found us two slabs of quartz and took us to match our home sample to both slabs in different locations of showroom. We found the perfect slab. Rachael did some serious research and went above and beyond to successfully help us find the perfect slab. We are happy customers. read more

MSI - Perfect match - Flooring Near Me - Orange, California

Today for the first time we visited MSI following our builder's recommendation. The show room was very nice & impressive. Jacob Roman helped us find what we were looking for in countertop & backsplash materials. He is a great salesperson. We hope to work with him on our next visit. read more

My husband & I are remodeling a house in Laguna Beach and came to MSI Orange County. We found floors, tiles and countertops we love! Amazing selections. What we're mostly excited about are the beautiful slabs we picked out for our kitchen counters. We could not have secured them without the help of our thoughtful customer service rep, Pedro De La Rosa. He is a pleasure to work with.. detail oriented, very knowledgeable and responsive. Thank you, Pedro! read more

Juan Vallejo gave my husband and I exceptional service with patience and professionalism. All questions were answered in depth and knowledge. Strongly and highly recommend MSI for ALL surface needs. read more

I don't normally write reviews, however, I have to take the time to stop and give props to Juan Vallejo. His knowledge, professionalism and kindness was what made our decision to do to business with the company. Thank you Juan. read more

Pedro De La Rosa assisted us several times as multiple slabs we liked were already on hold. He was helpful and easy to work with each time we visited your store looking for slab. He also helped us in setting several appointments for slab showings until we found the slab that met our criteria. Thank you for assisting us in selecting a beautiful slab and you're a great asset to MSI. read more