This is a beautiful showroom. It's light and airy and you can really see the samples and they have a wonderful selection. You can take samples with you and Annabel was very helpful in carrying them out to my car and getting the samples in a timely manner I highly recommend! read more

My husband and I went to MSI in Farmers Branch to pick out our granite slab for our countertops. The showroom was beautiful. Natalia was very helpful, knowledgeable. We found the exact slab we wanted. Lorie B Fort Worth read more

Chad is great! Super helpful and gave me some samples for a project--MSI has beautiful products.

We've been shopping around for 4 months to find granite for our new home. We have looked at over 10 stone suppliers across the Dallas area. In the end, we always would come back to MSI off LBJ in Farmer's Branch. Melinda & Evelyn we're extremely patient as we tried to figure out each style for the house. Pricing was inline with 80% of the other stores and they offered a few choices others did not. My only suggestion would be to add some fans in the warehouse. It gets pretty warm in the summer! read more

MSI - Silver Cloud granite - Flooring Near Me - Dallas, Texas

Anabel Perez did an excellent job of helping me find the perfect quartz in beige for my project. Her expertise was really helpful in finding the correct beige that would complement our limestone flooring read more

This is a granite/quartz/quartzite wholesaler. You pick what you want, then you have to work through a contractor or installer to actually install the piece or pieces. They work by appointment but our installer called and we went directly without an appointment. There is an elaborate check in process though where you give all you contact info and answer questions about exposure to Covid-19. You get a personal assistant to help you with the slabs. Our, Anna-Marie, was helpful and friendly. Most of their stock is open but some slabs are stored somewhere and it seemed that those were the ones we were interested in so they had to be brought to the front for showing with a crane so that took some time. The process was slow so we were there a long time. We did not know about open showings until we went to other places where you just walk in and all slabs are out and you don't need to wait. Of the three places we visited, this one seemed to have the smallest supply to choose from. The showroom is very attractive and they also sell backsplash so you could, in theory, do one stop shopping. Overall, this place was very popular and it was an enjoyable viewing experience. read more

MSI - Storeroom (appt) only - Flooring Near Me - Dallas, Texas

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Lots of quartz options. More than the other two suppliers we visited. The customer service was great. There was a slab we couldn't find and they pulled it for us very quickly. We're noobs and they happily answered all our questions. I appreciated that the slab levels were posted on each slab of quartz so we could get some kind of idea of price ranges. (Some suppliers don't do that.) Also, it helps that they have a good website with good photos too...so we went already knowing which slabs we wanted to start with. read more

Recently visited this establishment and they were very professional and helpful. I was able to find a quality slab. The process went well and my rep was extremely helpful. I have been to several other businesses and MSI was the best. read more

We went in to pick out our slab for our countertops that were being installed. When they called me, they told me I could make an apportionment or I could walk in. I saw they were open Saturdays, and I work during the week so that would work best. I hen I walked in today, I had the worst customer service experience. There were about 6 people behind the computers and were so rude from the second I walked in. When I asked a question about my countertop selection, they turned to each other and started speaking Spanish. I also speak Spanish, so I was able to understand the sass and rudeness in their conversation, but to do that to a customer is rude and unprofessional. I am very disappointed with the customer service level provided at this place. read more

Daniel went above and beyond with amazing customer service! Highly recommend Daniel and MSI.

I worked with Anthony yesterday and he was great. I was able to view the Quartz options and options for my backsplash tile. The showroom is very nice. Clean and well organized! All employees were friendly and I didn't feel like I was "in the way" even when I very likely was! :) I found a tile that I'm in love with and several quartz options that were exactly what I wanted to see. read more

In the middle of a remodel from hell, Richard Burgess and the staff from MSI were amazing! Helpful, courteous, and knowledgeable - thank you for injecting a little fun back into our remodel. You guys are awesome! I hope that we won't be back anytime soon, but if we are ever in need of tile, you will be our first stop! read more

I was looking for floor samples and the gentleman at the front desk were very helpful in providing me someI was looking for some floor samples and the gentleman at the front desk provided me some in a swift manner. read more

Mindy S. and Nicole H. have been fantastic. Both have been so willing to help my customers and me, and have been very friendly and professional. I recommend MSI because of the two of them! read more

Manny (Emmanuel) was very helpful and able to answer my questions and get me to the granite I needed very quickly. Great job!

Manny did a great job of talking to us about the product we were viewing. He helped us understand where every item was in the show room.

This place has an awesome selection! As soon as you walk in the door you sign in your name and information. In the front of the store they have tons of backsplash and tile options. Once a staff member calls your name they take you to the back where they have a bunch of quartz and granite slabs for you to look at. They show you the lay out of everything and then you're left to yourself to check it all out. If you see something you want you let them know and they place the slab on hold for you so no one else will buy it. They have a great selection. I definitely think it's a place to check out if you're doing some remodeling to your house. The staff is friendly and helpful. read more

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The check in process was quick but thorough. Feels very safe and thoughtful. The front desk staff, Mindy was awesome helping us find what we were looking for and trying to stay in our price range. She made MSI my favorite place to select slabs! read more

I really don't understand the positive reviews; this place offers absolutely nothing. They cannot even give you a ballpark price on the material you are looking at. It is categorized by low end or mid- high end; that is it, 2 different classifications. The price range on stone is massive so having no real way of gauging the price makes my trip to the showroom pointless. I have to pick out 5-10 stones then go run them through my fabricator to see if the pricing is even feasible. If you are looking for stone go to IMC or any other granite supplier. They will at least give you a 1-6 rating scale to give you a GENERAL idea of what price point you are looking at so you do not have to waste time playing middle man between the supplier and the fabricator. MSI was hands down the worst supplier I visited in my weekend tour of the Dallas stone yards. read more

Loved the courtesy and friendliness off the staff. My show room consultant was Corey Williamson. Really knowledgeable about the products and was really patient and had a sense of humor. He also wore a face mask during the tour the entire time. I really appreciated that since Covid is a big pandemic. Thanks Corey for making a shopping experience that I really didn't want to do a fun and enjoyable experience. Ask for Corey Williamson at the Dallas location on Slocum if you visit this location at Ferguson Kitchen and Bath. Sorry!!! Message above is not MSI I didn't pay attention to the company name. MSI people were really nice and helpful also. If you visit the warehouse showroom for slab best time to visit is in the am at the Farmers Branch location. Its extremely hot in the warehouse area. read more

Great experience at MSI. Very knowledgable and helpful staff. Well run operation for a company that massive. We picked a granite out that we really liked only to get a call saying they have a new block they just got. We went back out to look and liked it even better. They already sold us one and called us back on something different. Who else would do that. They have backsplash, split face ledger stone, flooring, sinks and whatever else you need to make your house yours. Check them out it's worth it read more

Very well-organized showroom and warehouse. High quality merchandize that was displayed very logically. Friendly and helpful staff who helped me understand the options and make a selection. read more

Great stone selections , fast customer service and Melinda was Awesome she definitely was very helpful.

My husband and I are in the middle of remodeling his childhood home. One of the contractors told us to go check out MSI in Farmers Branch. I was a little worried that they wouldn't be open with the global pandemic going on right now. However, I called and within 2 days had an appointment for us to go check out countertops and tile. The day we showed up, we worked with Emmanuel Villegas. He was wonderful and very knowledgable. Overall it was a great experience! Thanks Emmanuel! read more

I visited this place twice hoping maybe the first time was a "bad day".. wrong! The second time proved to be true. Very unwelcoming and the overall "vibe" makes you want to leave immediately. Everyone seems like they are so miserable to be working there. I have had better service ordering a burger & fries. The owner should be ashamed of the unfriendly staff and lack of attempt to provide customer service. We drove 2.5 hours there and were ready to spend over 20,000 dollars on materials and no one smiled, asked what projects we had going on, or even asked us our names. Hiding behind a COVID mask doesn't excuse poor service. The stone collection in Dallas and Pacific shore stones in Little Rock is night and day customer service. If you're like me you want to give your business to people who genuinely care to help you and are at least friendly don't visit MSI. read more

The rudist front desk I have ever encountered. The lady refused to allow us to see the product slab that Texas Granite sent us to see. We ended up leaving without seeing a single granite or quartz product. Unbelievable! We went to Arizona Tile after that experience, where they were extremely nice and helpful. Night and day difference. read more

Melinda gave amazing customer service. I went in end of April and reserved 3 slabs for my kitchen project and she helped me make sure they were held and sent to the right location. We live in Frisco and are building in Oklahoma so there were lots of moving pieces!! read more

Everyone was friendly and courteous. The showroom was very clean and organized. They have a great selection to choose from.

Excellent service. Very good COVID protocol. Out representative was very patient and helped us find exactly what we were looking for. Would highly recommend. read more

The showroom was well-organized, clean, and contained a good selection of tiles both interior and exterior choices. Emmanuel Villegas was professional, courteous, knowledgeable, and super helpful. My only complaint is not getting a call returned after leaving two messages with a receptionist, because his voice mail box was full both times I called. Other than that, I was pleased with my showroom visit. read more

Very good experience at MSI, they had a good healthy,safety measures in place for Covid and everyone was extremely helpful! Great supply of quartz , granite, porcelain, back splashes, almost anything you want for your remodeling project! read more

Understaffed and no one available to help retail customers. Making a phone call for an appointment is about as hard. Products are good though. read more

The selection and display of all the many products they have were amazing. Very well organized and they even offer samples for you to take home, something I was not given at any other place I visited. read more

Wonderful customer service! Cameron MacLaren was extremely helpful. The showroom has a large selection.

We went in to look for countertops made of quartz. They had many marble looking kinds but not as many of the style we were looking at with flakes of sparkles. The people were helpful and willing to talk but we could have gotten a little more instruction on how things work with pricing etc. read more

I've purchased from M S International in the past. Although my experience back then was helpful, this time was so much more. Melinda spent a good amount of time showing me the stone that they had and listened to what I was looking for. Great place Cheryl S read more

dont buy from them. recently purchased backsplash for fireplace wall, almost EVERY PIECE are either DAMAGE or BROKEN. and my tile guys did not care it and installed. MSI just gave us one box tile for free and dont allow any refund. now my fireplace wall like Defective Wall! read more

We are in the process of renovating our kitchen. Our proposed contractor with my wife &I spent a couple hours reviewing a very large display of granite slabs. They have a great variety and actually moved slabs so we could see the variance of others stacked behind before making our selection. We made a selection in less than 2 hours. The entire staff at this business was very helpful. read more

We enjoyed our visit to the showroom and warehouse. Andy our salesperson was very helpful. We made our decision on the first visit and everything went well. Thank you. I will go back for our next renovations. read more

I am a General Contractor and have sent many people to MSI to view the materials. The materials are beautiful. Yesterday, I met a homeowner there to help choose her material for kitchen and master bath. I was greeted in a less than professional manner and was told that the homeowner had to sign in and because I was not paying, I could not sign in to save time for the homeowner. Well, General Contractors (Designers such as I am also) have the budget and are being paid by the homeowner - so why is that an issue in a simple task such as signing in? Felt like it was a power play - Less than happy with personnel but still love the products. read more