The installer, Job Elondo did not complete an installation of a working device as he claimed. His first installation was poorly done. The device detached the same day it was installed. In an effort to correct the poorly installed device, he devoted time to contact LowCostInterlock to be recorded as he reported the issues of the device. This call took hours and achieved nothing other than to the issue being recorded. When a rescheduled time was set to reinstall to complete the job and have a working device, he was unable to meet the appointment and decided to prioritize other customers. He agreed that this "swap" or reinstall was necessary. Yet, he couldn't meet the reasonable time to complete the job. He wanted to push the work to when it fit his schedule. I had to cancel the appointment and go with another vendor. When I reached out to get a refund, he sent me a text saying that he completed his part and no refund will be processed. When LowCost Interlock called him, he hung up on them.
This business lacks professionalism and integrity. While he explained the process during the installation making sure that he was compliant and doing what he is supposed to be doing, in the end, the job was poorly done--and I don't even have a working device. He speaks as if he has the intention of completing the work properly, yet in the end, his lack of time management will leave the customer frustrated and unsatisfied because he's running the business poorly. I cannot trust this person's work. Nor should you.
I have to resort to reporting a complaint regarding this business via LowCostInterlock and they will file to the state; and I have filed a separate report to the DOJ - Attorney General, Consumer Complaint Department. read more