I had one of the worst customer service experiences of my life with George's Towing / Valeo,…read moreentirely due to the front desk staff. Before even coming in, I called ahead to confirm the process after winning a vehicle at auction. I was told all I needed was the release PIN that had been emailed to me. I drove 1.5 hours each way to their location, provided the PIN, and was then told the vehicle could not be released. When I attempted to calmly re-verify the PIN to ensure it was correct, the front desk attendant became defensive, insisted she had written it down correctly, and dismissed my attempt to clarify. It later became clear the PIN had been entered incorrectly on their end. Because of this error, I was forced to leave without the vehicle and return on a second trip another day, turning what should have been a single 3-hour round trip into two separate trips totaling over 6 hours of driving. On top of the wasted time: I had to pay someone to accompany me on both days to help retrieve the vehicle I paid bridge tolls multiple times I lost an entire additional day The total added cost was substantial--nearly half the price of the vehicle itself To make matters worse, when I later went to the DMV, I discovered that required paperwork had not been provided. All documents were stapled together when I received them, and I handed them directly to the DMV--yet I was blamed and told, "I gave that to you," which was simply not true. Instead of accountability, I was met with denial and deflection. This was not a misunderstanding. This was poor communication, lack of attention to detail, no accountability, and zero concern for the customer's time or money. The defensiveness and refusal to acknowledge clear mistakes made the experience even worse. If you value your time, money, and sanity, I strongly recommend avoiding George's Towing unless you are prepared for delays, repeat trips, and unnecessary expenses caused by front desk errors. This process should have been simple. It became expensive, exhausting, and entirely preventable.

I contacted George's Towing Co. in Vallejo because I needed help lifting an overturned trailer…read more Before they came out, I gave them the details and explained that the trailer was empty. I was told they could handle the job with one large tow truck for about $380 per hour. I understood there could be a minimum charge, which is normal in towing, so that was not the issue. The problem started once they arrived. The first person who came out did not seem experienced enough to handle the recovery alone and ended up calling in another tow truck, and then another one after that. None of that was clearly explained to me in advance. I never authorized those additional tow trucks, and I was never told on the phone that they would add extra labor charges either. What made the situation much worse was the billing. The first amount they gave me was about $4,800, which was completely different from what I had originally been told. I had to argue with them and push back hard because I did not agree with those charges at all. After insisting and complaining, they lowered the bill to around $3,000, which is what I ended up paying. Even then, I still believe it was far too much, especially because the extra tow trucks were not authorized and the added labor cost was never disclosed during the original phone call. The whole experience felt very unfair and very stressful. On top of that, there was pressure to pay, along with threats that if I did not pay they could tow the vehicle to their yard and charge even more for towing and storage. In a situation like that, a customer is already under stress and just trying to solve the problem, so that felt wrong. I ended up paying around $3,000, but only after having to practically beg and demand that they reduce the original bill. I do not agree with how this was handled. Based on my experience, I strongly recommend that anyone using this towing company in Vallejo get every possible charge, including extra trucks, labor fees, and minimum hours, clearly explained and in writing before authorizing the job.

This company was hired to remove a vehicle between i80 & Adm. Callahan that was sitting on Private…read moreproperty for weeks and instead of dropping off at responsible location they abandoned it on Oakwood in East Vallejo. This company is based out of Vallejo but does not respect the city it operates in. Don't support this business.

Needed a tow on short notice. Called and the driver answered. Excellent value, Excellent Service…read more We will certainly use him again.

Adrian came to the rescue when we got a flat tire at a state park. Tesla was going to make is wait…read more6 hours for services and Adrian showed up in 30 minutes. Highly recommend this company for any tire emergencies

Fast and friendly! Replace my flat tire right in my driveway which saved me the hassle of having my…read morecar towed.

Wow I wasn't expecting such a pleasant customer centric experience from a tire repair business. The…read moreguys here are very responsive, reasonably priced, quick with their high quality work. On top of that, they're just nice people. I got a nail in my tire on a Saturday afternoon, they immediately picked up their phone and were at my house within 2 hours and I was back on the road without much impact on my day or my wallet. HIGHLY RECOMMEND!

I contacted them to come to my home to fix a flat tire and the price quoted was reasonable for the…read moreservice. They arrived promptly at the time of my appointment and completed the job in 20mins. Both men were very kind and I will definitely contact them in the future for services.

I would recommend him to to all my friends & family anytime of the day. Hard worker man,reliable &…read morehonest,reasonable & you have to give him a try,to find out yourself.

Greaaaaat service from begging to start. Responsible pricing. Kind people. Both Brad and Nelson…read more I'd work with them again

I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Roberto was great. He talked me through the logistics on my Tesla. I'm glad that I used him.read more

Great service and will answer any questions. Best mechanic I had ever. His prices are better then…read morethe dealer. Vic help my company trucks when ever we need his service

Super fast response--arrived at my house within an hour and fixed my liftgate in just one hour!…read moreExcellent work at an affordable price. Highly recommend to everyone in Sacramento and the Bay Area!"

JM Mobile Tire Services truly saved the day! The past few days haven't been the easiest for me, and…read morethis morning really pushed me over the edge. I've been emotional due to my pregnancy, and when my husband came back inside after taking out the trash, he told me we had a problem. I went outside and saw that one of our tires was completely flat. I called off work immediately--I just wasn't dealing with this on top of everything else. My sister had actually done some research and sent me JM Mobile Tire Services' info. I called them, and they were able to assist me the same day. I was quoted before agreeing to any payment, and while it was a bit more than I usually spend, it was definitely affordable. I would highly recommend them and will absolutely keep them in mind for the future!

There was really good communication between me and the driver. Fast service and the price was…read moreright. I had called a few other places and I felt like they were trying to take advantage of me. But, Jm Mobile gave me upfront pricing . And I was able to get a new tire while sitting in the comfort of my own home. I would highly recommend this company. Thanks for making a stressful situation easier.

This guy is a douche bag! Tried giving him directions of my location for a tow and he had enough…read moretime on his hands to catch a damn attitude and speak to me in an aggressive, hostile tone. This guy has no respect nor customer service skills, fix your attitude maybe your business would be more successful!

I am so grateful for the experience I had with Max's towing. The driver, Alex, was exceptionally…read morepunctual, conscientious, and lovely. I felt very safe and got everything I needed!

Everything from start to finish was excellent. Friendly and professional. Felt very confident in…read morethe transportation of my collector car.

I have used Guzman and Stephens three times. Once for my motorcycle and twice for my car. They…read morehave been very careful, quick and safe. Their pricing is reasonable and I recommend them to anyone who asks.