I had one of the worst customer service experiences of my life with George's Towing / Valeo,…read moreentirely due to the front desk staff. Before even coming in, I called ahead to confirm the process after winning a vehicle at auction. I was told all I needed was the release PIN that had been emailed to me. I drove 1.5 hours each way to their location, provided the PIN, and was then told the vehicle could not be released. When I attempted to calmly re-verify the PIN to ensure it was correct, the front desk attendant became defensive, insisted she had written it down correctly, and dismissed my attempt to clarify. It later became clear the PIN had been entered incorrectly on their end. Because of this error, I was forced to leave without the vehicle and return on a second trip another day, turning what should have been a single 3-hour round trip into two separate trips totaling over 6 hours of driving. On top of the wasted time: I had to pay someone to accompany me on both days to help retrieve the vehicle I paid bridge tolls multiple times I lost an entire additional day The total added cost was substantial--nearly half the price of the vehicle itself To make matters worse, when I later went to the DMV, I discovered that required paperwork had not been provided. All documents were stapled together when I received them, and I handed them directly to the DMV--yet I was blamed and told, "I gave that to you," which was simply not true. Instead of accountability, I was met with denial and deflection. This was not a misunderstanding. This was poor communication, lack of attention to detail, no accountability, and zero concern for the customer's time or money. The defensiveness and refusal to acknowledge clear mistakes made the experience even worse. If you value your time, money, and sanity, I strongly recommend avoiding George's Towing unless you are prepared for delays, repeat trips, and unnecessary expenses caused by front desk errors. This process should have been simple. It became expensive, exhausting, and entirely preventable.

I contacted George's Towing Co. in Vallejo because I needed help lifting an overturned trailer…read more Before they came out, I gave them the details and explained that the trailer was empty. I was told they could handle the job with one large tow truck for about $380 per hour. I understood there could be a minimum charge, which is normal in towing, so that was not the issue. The problem started once they arrived. The first person who came out did not seem experienced enough to handle the recovery alone and ended up calling in another tow truck, and then another one after that. None of that was clearly explained to me in advance. I never authorized those additional tow trucks, and I was never told on the phone that they would add extra labor charges either. What made the situation much worse was the billing. The first amount they gave me was about $4,800, which was completely different from what I had originally been told. I had to argue with them and push back hard because I did not agree with those charges at all. After insisting and complaining, they lowered the bill to around $3,000, which is what I ended up paying. Even then, I still believe it was far too much, especially because the extra tow trucks were not authorized and the added labor cost was never disclosed during the original phone call. The whole experience felt very unfair and very stressful. On top of that, there was pressure to pay, along with threats that if I did not pay they could tow the vehicle to their yard and charge even more for towing and storage. In a situation like that, a customer is already under stress and just trying to solve the problem, so that felt wrong. I ended up paying around $3,000, but only after having to practically beg and demand that they reduce the original bill. I do not agree with how this was handled. Based on my experience, I strongly recommend that anyone using this towing company in Vallejo get every possible charge, including extra trucks, labor fees, and minimum hours, clearly explained and in writing before authorizing the job.

Honestly some of the best tow truck experience ive ever got. He worked with the price for me in…read moreaccordance with my situation and was very understanding and kind. Definitely recommend him!

Jesus was right on time just like he said he would and brought me all the way to Vacaville in a…read moretimely manner and not to expensive. I would highly recommend him!

Arrowhead Towing in American Canyon really helped us out when one of our moving trucks from Ontrack…read moreMoving had a dead battery while we were working in the area. Being far from our base, it was a huge relief to find a company that was reliable and professional. They arrived within the exact time window they promised, which is something we really appreciated since timing is critical when you're running a moving crew. The technician was friendly, got the truck started quickly, and the price was very fair. If you're in the American Canyon area and need a dependable towing company, I would definitely recommend Arrowhead Towing. They made a stressful situation much easier for us.

They towed my car one hour after it was posted on click fix n the driver took both of the jack n…read moretwo tires from outside the car in out them in the car which they can't see that consider stealing stuff I wrote them on the email n no response from them not tag no inspection come home n gone called every tow yard in vallejo n arrowhead told me they don't have car but that make in model then my friend saw it down there 2weeks go in there so no i got to get a lawyer n take them to small claims court now

Wow! David is a great business owner. He arrived early, got straight to work and completed the…read morerepacking of bearings on my trailer quickly. Very pleasant to deal with, you don't come across honest mechanics like this these days. Beat the local thieves at Toscalito by a very large margin and they wanted to keep the trailer for a week to do something that David did in an hour in my driveway. Highly recommended! 10 Stars?

I received an excellent and honest assessment of my trailer to make it road safe again. After…read moresharing my goals for repairing and selling, David saved me approx 2-3k, giving a thorough assessment and highlighting next steps. He fixed my electrical issues in 10min! I highly recommend David for his honesty and safety-first approach.

Customer service was very friendly but actually service was bad. 60 minute ETA was actually 5 hours.read more

I usually call my insurance when I need a tow but the wait was just way too long. Almost two hours…read morejust for a tow across town. So i decided to call Rush towing. Thankfully Barron was able to assist me today. Im the type of person that ALWAYS has something wrong with their car, and always left waiting at least an hour or two for a tow. Barron arrived in well under 30 minutes, made sure i was clear out of danger before he began to help with my car. What was even better was that he followed me a couple of miles to a gas station to make sure that everything was okay and ive never even experienced this even with my own insurance. For someone that is seemingly always calling for a tow this was the best service ive received and i would definitely recommend for anybody that wants some quality service in a stressful situation.

The keys were locked inside the car and It was 1 in the morning, I tried allstate at first, but…read morethey wouldn't answer because of Covid. Then I tried another towing company and they said that because it was a BMW it would be to difficult. So I called this company, Delta Towing and they showed up and while it took some effort to get it open. The guy got it open, that's exactly what I wanted.

I locked my only keys in my car at my daughter's dance class. This was the only towing company that…read moreanswered after I tried several. He arrived in 20 minutes, took less than five to get in my car, and was very friendly!

I was quoted a much lower price for a lockout then what I actually was charged.. when I try to…read moreexplain this to the man who came out he said there must've been a mixup with the dispatcher it was what it was so we ended up paying a lot more than what we were quoted... He even had the audacity to say just bill it to your insurance you'll get refunded...Very poor way to run a business... Would not use them again

45 minutes late for a simple lockout. And counting. Driver still is not here…read more.. Teenager on phone wouldn't give me his full name..."Lloyd"...then said he was a supervisor. Doubtful. Discount? Yeah...the price he quoted earlier or "I can not send my driver". I hope to meet Lloyd in person some day.

So after reading some of these reviews, I will be the first to admit I thought to myself, "Oh no!…read moreAnother battle I'm going to have to fight in addition to the other BS." I could not be more wrong. Long story short, a family member of mine had their car repossessed bc they thought in their shallow mind, "oh, a few months wont hurt, I'll just catch up." WRONG. So thats where After Hours Auto Recovery got involved. I must say that both Madison and Taylor were very professional, informative and understanding of the situation my family member put herself in. In addition to telling us all we had to do to recover the vehicle, they provided phone numbers, etc to help us. After we paid the car off, etc, they were helpful in telling us what we needed to have (ID, cash, registration, etc) in order to pick up the car. No, the car wasn't damaged, property did not mysteriously disappear and the staff wasn't rude. Bottom line, PAY YOUR CAR NOTE and you wont have to deal with them from a repo aspect. The only reason I didnt give 5 stars was bc their hours sometimes make it difficult to get ahold of them. Not their fault. Again, pay your car note and its gravy..

Horrible company stole everything of value money and all jumper cables gas can jacket loose change…read moreperfume phone brand new license plate and tags gone shoes window shield cover then when bring it up was the was told the affidavit of damages repossession and items I couldn't get one after I was told by my bank I can get one finally when I said that they gave me a form was told by the front desk lady she has to approve the forms for my missing items and she's not approving it so it don't matter if I fill it out or not cause she's not approving it after they took my items out my car not professional at all what's so ever no cumunication skills rude very argumentative and just unprofessional if you guys the only ones who empty my property out where's my stuff then

Arrived quickly, was friendly without being weird, did a little diagnostic work to make sure I…read morewasn't towing my car if it was just my battery (it wasn't), then he was on his way. Thanks !

Victor was absolutely amazing towing my boat which had a failed wheel bearing. I was impressed with…read morehis skills getting in on the flatbed and dropping it off. Thank you, Travis

Never go there,if you need help run the other way. Tow yard is only about the money. No real…read morecustomer service. Vallejo's most diabolical tow service company.