This is very unprofessional and unethical doctor, rude staff, avoid at all cost like a plague.read more

this doctor is chasing money, he double charges during annual physicals, very unethical personalityread more

Looking for a great doctor and/or family medicine practice? Consider South Oaks Family Medicine!…read moreDr. Cox has been my primary MD for 19 years and counting. He's also the primary MD for my whole family. LOVE Dr. Cox!!! &, LOVE Dr. Cox's nurse Sally: she's so sweet! Informative Review vs. a "gushing review," systematically going through "everything" to help you understand how this office operates; ultimately, so you receive the best of your experiences: Phone call "reception"/the "operators": As of this post, you'll frequently (but not always) speak with Yvonne. They are AWESOME! To help you understand: If they "sound" anything other than "getting the job done," then you've likely called during a busy phone time (typically 8-8:30am, right after lunch, or 4:30-5pm). Since this IS a busy practice, the typical greeting speedily is, "South Oaks, how may I direct your call?" State the purpose of your call in a FEW simple words to expedite your call/transfer (i.e. "patient appointment," "schedule an in-office procedure," "medical records," "billing/payments," "calling for lab results," "questions for/need to speak with the nurse/doctor," etc, or even "I don't know!"). Phone Operator/phone "reception" bottom line: They receive your call and will schedule your appointment with the appropriate doctor/nurse, or they will transfer you to the appropriate person/dept. They are NOT the folks to share detailed medical problems/questions; however they WILL listen & help you, especially if you don't know what to do or who to ask for. Appointment Check-In / Front desk "reception": For fastest service, arrive at least 5 mins BEFORE your appointment time, & sign in. Your arrival is anticipated. Delays: most often related to the gathering/verifying needed insurance and/or medical history info/updates, demographic changes, discussing/rectifying possible past billing balances/issues, and/or tending to the person(s) who arrived before you. You will ALWAYS be asked if there are any changes in demographics & insurance, and at this time, you pay the co-pay, if applicable. Waiting time: room filled or empty, you'll be received in the appropriate order, period. I've had short & long wait times. If no one else is waiting & you are grumpy about it, how do you know if the rooms aren't filled or if a patient has a serious medical problem occurring? I assume my wait time translates to the doctor spending the time that is NEEDED with a patient (can be quick or longer). Also consider: if 1 appt runs late, the subsequent appts will likely be running late...that is, if you expect fairness! And, if MY needs are more minor/quick to resolution, I try to exit quickly "to help them" catch up if they're behind (yes, this can occur and is more frequent during higher incidences of illnesses, but not uncommon of ANY physician practice!). Called back from the waiting room: Your weight, temp., and heart rate will be taken (wellness exams include height); in the exam room, your blood pressure will be taken & you share the summary/purpose of your visit with the nurse/medical assistant. Then, you await the MD. MD visit: should ROCK. If minor/routine, it may be quick; but if seemingly too fast for you, JUST SAY SO! This practice is highly experienced, so routine issues may appear quick to you, but STOP THEM if you have remaining questions or concerns! They WILL listen! This practice is of the highest standards of care. If you haven't received a response satisfying your concern, ASK! Communications other than phone: SOFM uses "Patient Fusion" for appointments, nurse or billing contact, medical records, and feedback. Log in to Www.southoaksfamilymedicine.com for more info. So helpful! Diagnostics: on-site blood work = YES! On-site basic strep tests= YES & results while you wait! Xrays/MRIs/other diagnostics: Seton SW Hospital is conveniently next door (but I prefer ARA). Communication of diagnostic results: blood/lab work, xrays, CT scans/MRIs, mammograms, ultrasounds, etc: 1st rule of thumb = "no news is good news." Haven't heard? Assume 1st the results are normal; or for known problems: deeper assessment is occurring. As a general rule, wait 48 hrs before calling, depending on the test, if you are concerned. Prescriptions: Get them AT THE TIME OF YOUR VISIT (or verify they'll be called in to your pharmacy)! If not, there's a $5 fee: Yes, preparing a script takes time away from in-office tasks. As medical practices have received cut-backs on reimbursement, so too, understand that extraneous requests ultimately cut into doc/pt face-to-face time. Patients truly seeking lifelong excellent and holistically-focused care "wanted": Including those "on the edge" of something "not right," those of any remotely similar genre (regardless of origin), well-baby/adult, and all good & bad and/or uncomfortable reasons: South Oaks Family Medicine has the right provider for you!

I met with Doctor Russel 6 months ago and he was great during the appointment but what came after…read morewas terrible. His nurse staff need constant reminding to get anything done. I called 3 times to get testing results forwarded to a specialist.

Dr Kroeker was recommended by our endocrenologist to remove my wife's thyroid. It was an excellent…read morerecommendation! Our initial visit was exactly what my wife and I needed - comprehensive explanation of my wife's condition, complete review of what would be done (including pictures and drawings!), answered all our concerns. We were not hurried through the process. And, the staff was very helpful and friendly. So far, so good. Then, came the surgery. Dr Kroeker came into the pre-op prep room and reviewed what would be done and any risks associated with the surgery. Including a chance for a condition called "hungry bone syndrome." The surgery was perfect and so was recovery. Only one overnight stay. And back home. The next day, my wife developed symptoms of hypocalcemia and Dr Kroeker immediately had us return to the hospital. My wife had hungry bone syndrome. The remedy is constant monitoring and IV calcium and other minerals. My wife's thyroid issue had depleted her bones and they were now sucking up all they found. For the next eight days, Dr Kroeker was in constant contact with the hospital. And, she visited my wife all the time. Throughout this condition and after my wife left the hospital, Dr Kroeker continued to stay in touch via phone, email and text. Today, 6 months or so later, my wife's incision isn't noticeable (unless you look hard). I can't be happier. And my wife is thankful for the care and attention by Dr Kroeker.

Be aware the lady who answered the phone diagnosed me on the phone and refused me an appointment.read more

The doctors are very attentive to your needs. Jessica is a sweetheart, very kind and thorough. The…read morecheckout ladies are professional yet have a sense of humor to make you feel comfortable.

This review is for the person I see the most here, my PA Brandy Wellmon. I was devastated when I…read moregot diagnosed with diabetes and thought I had done something to cause it. She never once made me feel shame and has catered my treatment to my lifestyle and needs. I tend to be really hard on myself and she always redirects and lets me know when something is and will always be out of my control BUT how medical intervention can help. This is going to be a side note but it is important- somehow I had an appointment the month my mother passed and six months later while I was having a miscarriage. The level of care and empathy Brandy showed me really made an impact on me. Both of these situations could have derailed my health, but she was supportive and it made a difference. I feel so lucky to have someone on my team who genuinely cares.

The very best PCP you can get. Dr Stiegler was my PCP years before I had a back injury at work. In…read morethose times your PCP Doctor would manage your care with a WC claim. The good old days when WC didn't just try to give you Drugs to dull the pain from one of the WC Doctors. Dr Stiegler referred me to a great PT, and got me back to full use of my back without severe pain. I managed to work for another 15 years until retirement age, My back is manageable today. As good as it could be with a degenerative disc. No surgeries even today. I thank God I had a excellent caring Doctor, and it happened before WC got screwed up by the State. I had to move my Mom down to Austin in the 1990's and Doctor Stiegler was her Doctor for 20 years until she passed at 100 years old. Dr. Stiegler cared for her wonderfully. Helping her with referrals to great Doctors when needed.

Dr. Stiegler is by far one of the best doctors my family has had. She was instrumental in helping…read moreme and my family with our general needs. But more importantly, she stepped up when I needed help with my elderly mother. There is no one more patient, and kind and thorough. Dr. Stielger's demeanor is warm, and inquisitive. Dr. Stiegler genuinely wants to help in any way she can and she always gives her full attention to all of your questions and concerns. I highly recommend Dr. Stiegler. She has helped my family in so many ways.

I can't say enough good things about Dr. Neha Lalani. She is, without question, one of the most…read morecompassionate, knowledgeable, and proactive endocrinologists I've encountered. From the moment I walked into Bluebonnet Diabetes & Endocrinology, I felt seen and respected--not rushed or reduced to numbers on a chart. Dr. Lalani took the time to truly listen to my health concerns and history. She asked thoughtful questions, reviewed my labs in detail, and created a personalized treatment plan that was both clear and manageable. What stood out most is how collaborative she is. Dr. Lalani explains complex medical issues in a way that's easy to understand, works seamlessly with my PCP, and doesn't make me feel judged--only supported. Whether we're adjusting medications, exploring lifestyle changes, or planning for long-term goals, she makes me feel like an active partner in my own care. Another plus: Dr. Lalani's appointments run on time and she even offers virtual visits, which is a huge help with my busy schedule. If you're struggling to get real answers or tired of feeling like just another case number, Dr. Lalani will be a breath of fresh air. She's not only a brilliant physician but a genuinely kind human being. Highly, highly recommended.

Listed as a provider on my Blue Cross insurance. I would LOVE to tell you that this is a good,…read morecaring medical practice, however, when I called 2 weeks ago to make an appointment - I was, rather rudely told "we are direct pay - we do not work with insurance" and the best part of such a great - patient centered practice - her last line of the e-mail response "here's a link to our price list". I assume if you are willing to pay in cash, up front - you might actually be able to see a doctor.

Doctor Ikbal is our family doctor. She's one of the best doctors I've met since I moved to the US…read more She's very experienced and professional, she listens to you and pays attention to every single detail. She was the first who detected my son's heart murmur. She also suggested that we change his diet. The results were amazing, my son has so much more energy, he's never tired now! My husband and I would definitely recommend Dr Ikbal to our friends and family!

Dr. Ikbal is shockingly misinformed about nutrition, pushing urban legends that were disproved…read moredecades ago. This is all the more astounding because nutrition was her undergraduate degree. She also doesn't appear to practice evidence-based medicine. After her asking me what I eat in a typical day, she asked, "Where do you get your protein?" (Ugh. The idea that protein is hard to come by is flatly wrong and severely outdated. As Dr. Nestle, chair of the NY University nutrition dept. said, *26* years ago "We never talk about protein anymore, because it's absolutely not an issue, even among children. If anything, we talk about the dangers of high-protein diets. Getting enough is simply a matter of getting enough calories." The DV/RDA is ~8% of calories from protein, while grains are ~13% protein, vegetables 23%, etc.) She then tried to tell me that I had to combine plants foods to get a complete protein. (That was an urban legend promoted by a popular 1971 book, whose author recanted ten years later. The USDA nutrient database shows that individual vegetables, grains, and beans have all essential amino acids, in higher amounts than what we need.) Finally, she said I should eat more fat. I asked if there were science to support the idea that an addition of fat to an otherwise healthy diet improves health outcomes. Her reply was like, "I've been a doctor for 20 years...." Meaning, no science. By the way, she asked why I chose her, and I said that one of her patients wrote in a review about how he was able to get off all his meds for Crohn's Disease. Dr. Ikbal replied that the patient took himself off the meds, it wasn't her doing. Anyway, after hearing so much misinformation in just a brief, limited interaction, I have to wonder what other misinformation Dr. Ikbal is operating on. If you want a physician who practices evidence-based medicine, you'll probably want to look elsewhere. UPDATE: After I left the above review, suddenly DOZENS of glowing 5-star reviews appeared within a few days, about 1/3 of which are from people not even in the Austin area, many not even in the same state, and many of whom have zero other reviews on Yelp. Yelp has understandably moved most of these to the "Reviews Not Recommended" section. Is Dr. Ikbal buying fake reviews? Draw your own conclusions.

Dr. Carrasco is friendly enough, but my experience with her was disappointing. I eagerly showed up…read morefor my appointment hoping she could help me get my heath on track, yet she did not have my lab work available to reference for some reason(said her assistant didn't send it to her ?), which made the appointment completely worthless to me. So the rest of the appointment was taken up with chit chat and being told to read several books, such as The Wahls Protocol. I couldn't believe she thought suggesting books to me to read would suffice and be a sufficient exchange for the high fee I paid to consult with her. Definitely not what I was paying out of pocket for. I cancelled my follow-up phone consult with her, but her assistant messed that up as well, as she ended up phoning me anyway, which was very awkward. She really should have rescheduled my appointment since she was unprepared, and I should have left instead of wasting my time/health with someone so disorganized.

I'm 5 months pregnant and for the last 7 months have become a chronically ill person, something…read moretotally new to me. Nonstop coughing, day and night. It has affected my mood, and I'd not slept well in months. I saw a pulmonologist, acupuncture, had cupping, saw ENT, my OB and PMD. 4 inhalers, multiple nasal sprays and antihistamines and opiate cough syrups later ... I was cured in 1 day by this woman. There is no balance in regular medicine to discuss food in wellness. As a doctor myself, I ignore it too, even, because it's not really taught. This doctor is not to be ignored. Love you Alex!! Thank you so much.