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    Ask the Community - Ann Shippy, MD

    Review Highlights - Ann Shippy, MD

    Dr Shippy has been extremely helpful, considerate and caring as we navigated moving to a safe environment.

    Mentioned in 11 reviews

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    Michael E Killian, MD

    Michael E Killian, MD

    4.3(23 reviews)
    6.7 miUniversity of Texas

    He may be an amazing doctor, but I'll never know . . . because his staff gave me a weird runaround…read more My insurance company said he was taking new patients. I phoned his office. They confirmed that he was taking new patients. They said they'd email me the paperwork. I spelled my email address v-e-r-y c-a-r-e-f-u-l-l-y. No paperwork. Next day, I phoned his office again. I said I hadn't gotten an email, maybe because they hadn't spelled my email address correctly. I spelled it again v-e-r-y c-a-r-e-f-u-l-l-y. No paperwork. So I went to the office. I asked to fill out the paperwork then and there, and they gave it to me. When I turned it in, they said someone would review it and call me to make an appointment. Did they? You guessed it. No call. So why would a doctor claim to be taking new patients when he really isn't? Is it some quirky insurance thing? I just don't get it. ¯\_(ツ)_/¯ P.S. The day after I left this review, his office called me to schedule an appointment. Needless to say, I declined. So I guess he is taking new patients (at least when prompted by a Yelp review). But then why the runaround???

    I've been a patient of Dr. Killian for about six years now and I feel very fortunate to have him as…read moremy primary care physician. He's highly competent, friendly, and an excellent communicator. As others here have noted, one never feels that he's in a rush to wrap up his time with you and move on. He takes time to engage in a conversation with you, to listen to your concerns and questions, and to address them thoroughly. For me, good communication is the most important quality I look for in a primary care doctor, aside from a basic confidence in his/her competence. Dr. Killian has helped me better understand my various medical issues and articulates his treatment goals and methodologies in an exceptionally thorough and understandable manner. I have a fantastic cardiologist who is also an excellent communicator, but I have often found myself with Dr. Killian explaining and helping me understand my heart issues more completely than I would listening to my cardiologist alone. He is thorough in integrating test results and other information from the cardiologist (and other specialists) into my patient records to maintain a complete understanding of all my ongoing medical issues. I could scarcely ask for more than that. His group practice, Red River Family Practice, is well-run, and I have encountered very few of the office/administrative frustrations I have at similar group practice offices. Reading some other less-than-positive reviews here, I'm reminded that no single physician is likely to be the right fit for every patient, each with their unique concerns and expectations. That said, Dr. Killian is a perfect fit for my priorities and expectations, and his competence and professionalism provide a rock-solid foundation to support those preferences. Three cheers and five stars for the good doctor, Michael Killian!

    Premier Family Physicians - Westlake - Robert Postlewait, MD

    Premier Family Physicians - Westlake

    2.6(78 reviews)
    1.2 mi

    Dr. Postlewait is great. He listens and gives you many alternatives to help you. He is kind and his…read morestaff is great. Please try him out for yourself.

    I am extremely disappointed with the way my appointment was handled. I was contacted by the office…read moreand told that, due to office policy, I was being reclassified from an established patient to a new patient because I had not been seen in three years. While I understand that offices may have policies, the impact of this change was a clear decrease in the level of service provided. As an established patient, I had originally scheduled a 10-minute appointment with my primary care physician, Dr. Michael Lifshen. After being reclassified as a new patient, I was told that I could no longer see him during my scheduled appointment time and would have to wait until the following day for a new patient appointment. When I asked about a same-day option, I was told I could see his PA instead of my physician. Since this was not what I had scheduled and I wanted to see my actual primary care provider, I declined. The office then rescheduled me with a different doctor who has no familiarity with my medical history or previous care. The entire purpose of having a primary care physician is continuity of care and having a provider who understands your medical background. This policy resulted in unnecessary inconvenience and left me without access to the physician I specifically chose for my care. A policy change should not come at the expense of patient experience, continuity, or quality of care. I hope the office reconsiders how this transition is handled for existing patients in the future. After the reclassification, I was also required to re-enter and upload all of my information again through the check-in app, even though I had already completed this process previously. This added another unnecessary layer of redundancy and frustration to an already disruptive experience.

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    Premier Family Physicians - Westlake - Michael S. Lifshen, MD

    Michael S. Lifshen, MD

    Premier Family Physicians - Westlake - Check-in/Check-out Window and Waiting Area

    Check-in/Check-out Window and Waiting Area

    Premier Family Physicians - Westlake - Robert Ondash, MD

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    Robert Ondash, MD

    Raymond C Paxton, MD

    Raymond C Paxton, MD

    3.0(2 reviews)
    1.6 mi

    I've been going to Dr. Paxton for about 5 years. He's always patient, listens carefully, and asks…read moreprobing questions. I feel that I'm getting great advice and care from him. The other Yelp review is not about Dr. Paxton, but about his response to canceled appointments.

    I have written very few reviews on Yelp, but I felt this warranted a review. It's very rare that I…read moream wildly disappointed in a vendor/doctor/retail store, etc. But, when I am this disappointed, I think it's important to share it. I just received a cancellation at 8:30 a.m. for an appointment I had today with Dr. Paxton at 1:30 p.m., which I intended to make. The reason for his cancellation: I had canceled too many times in the past (from what I understand it was five times). Let me give you some relevant background. First, I intended to make this appointment today - I didn't cancel it. Second, I always gave him more than 24 hours notice or, at least, 24 hours of cancellation, with the exception of one time, when I had the stomach flu and didn't know I would need to cancel (I got it overnight). Third, I work two jobs so I'm VERY busy. I don't know until a couple of days before an appointment, whether I'll be able to make the appointment. I think 24 hours notice for each cancellation is more than sufficient, even if I canceled twice as many times. Every other doctor and clinic in this city thinks that's sufficient notice. Supposedly, Dr. Paxton made the choice himself not to see me. The ironic part is that he didn't give me 24 hours notice, but he expects more than that from me. Hmmm....interesting...I've decided I don't want him as a doctor and maybe most of you should rethink whether you want him as a doctor either...

    Ann Shippy, MD - internalmed - Updated August 2026

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