Wow! I received same-day service. My dealership quoted me a price for axle replacement, but Auto…read moredid the job for $800 less. I dropped off my car, and Mark quickly called me back to explain what was needed and provided an estimated cost. By 4:30 PM, it was ready! I hope the mechanic stayed warm--I happened to choose one of the coldest days in Austin for my service. When I arrived at 6 PM, right at closing, Mark still took the time to explain the issue and how it was fixed. Thank you for your excellent service! I'll be recommending you to everyone. In fact, I found out about you through a friend who goes to All Tune Auto.

Most of the time, getting your car repaired is an onerous task. Finding a real mechanic is…read moredifficult as most shops today focus on parts replacement rather than real diagnosis. And who among us has not felt they were taken advantage of when the bill arrives? Yup, unless you're mechanically inclined, it can be tough to know if the repairs are legitimate. After getting suspiciously high repair estimate from my friendly local dealer (whose name I won't mention to protect the guilty), I looked for a second opinion and found All Tune on Yelp. They were busy but were able to get me into the shop a week later. Well, it took all of 15 minutes to determine that I didn't need any of the recommended repairs. All Tune took the time to show me the parts in question and treated me respectfully. They also looked up my service schedule and let me know when I would really need to perform maintenance. Even more, they didn't charge me for their time. I'll be bringing my car back to All Tune when I need service. These guys are the real deal, the bomb. Thank you All Tune! Highly highly recommended.

They said my car could break down at anytime, but it couldn't be repaired. They claimed the part…read morewas no longer available. They suggested I should buy a new car despite the low mileage on this one. I got a second opinion from a highly rated mechanic. The part was available, but the issue was only a minor annoyance. There was no risk of breaking down or causing damage. I should easily get another 50k miles out of this car. They only recommended some overdue preventative maintenance that Riethmeyer's failed to do before. Riethmeyer's messed something up in my previous service, too. They fixed it for free, but I had to take it back. This latest experience was their second chance. I was a long time customer, but they just lost my business.

Best Shop in All Of Austin! My family has been taking our cars here for almost 30 years! They treat…read moreyou like family, take pride in thier work and leave you smiling at the prices for parts and labor! They are honest and upfront about the cost no sneaky snake add on cost, if you need extra they call and verify with you ahead of work. I Trust them to keep my family safely on the Road!

They correctly, diagnosed some problems with my Toyota van and fixed them, except for one important…read moreitem, and that was the oil pressure switch, which was the main reason I brought it in to begin with. So that's kind of odd. It's obvious that the mechanics don't drive the car after they've repaired it because that light was shining in my face the whole way back home and I don't see how they could've missed it. They also tried to sell me a bunch of other repairs and serviced, which were probably not needed. (I'm on a very limited budget). I appreciated the info and simply turned down those other tasks which I could either do myself or postpone for another time. I think the lesson learned is if you have an old car and you're on a limited budget (and aren't we all) watch out for suggested repairs which are simply based on the estimated age of the item or a maintenance schedule, and not an actual malfunction. I've attached the email chain in four pictures. As you can see in there, I explicitly told the technician that the car was brought in for oil pressure problems, and the oil pressure light was coming on. Also, I should add that since I received the car back the engine is running smoothly, but not a single drop of oil has dripped off the engine so I'm pretty sure there's no oil leak. In any case, a small leak would not prevent me from driving the car however, the oil light being on all the time would prevent me from driving it, and I don't think the car should've been handed back to me in that condition.

They explain the situation very well and offer solutions. I feel safe and taken care of when I come…read morehere

OK love I'm gonna try to make this as quick and short as possible, but I do want you to understand…read morethat Jiffy Lube is not just a place that you go to get an oil change. There are so many other services that they currently offer and I'm gonna share the recent bundle that they have provided for me today. I am headed to Houston this weekend and I realize that I definitely needed some additional services. The largest bundle that they have available, allows me the opportunity for a clean, wipe down some additional oils and treatments for my lovely "Sage" (my car). There is a picture of a flyer for you to take a look at and see what's best for you. I have come to Jiffy Lube for the last 4 year Where I continue to get my oil changes. I only do synthetic per my late husband's instruction. The last thing I want to say is there is nothing like great customer service but not only that there is a young lady running this location on Palmer @Jiffy Lube who took complete and good care of me. The last time I went to a Jiffy Lube and saw that there were ladies working- do the dirty work. This is not to push or pull anyway for this profession, but just to encourage us as individuals that we can do anything we set are hearts to do. I was appreciative of the great customer service, the timely movement, the clear of detail and instruction, and the fact that the staff was attentive to all my needs concerning my safety. Thank you so much for taking the time to take care of our community and showing up when sometimes we don't show up for ourselves. Have an amazing week and see you in a few months.

Took 90 minutes for a simple oil change. Charged more than any mechanic in the area…read more After I left, my splash guard fell off in the middle of the highway not one mile away. I also learned they did not put in the oil drain plug properly and I lost almost 3 quarts. Had to buy a replacement oil drain plug and a completely new oil change less than three months later. Keep your distance.

This place has been very helpful, professional, and thorough when I come to them in a pinch!…read more I've had inspections, tires checked, and quotes for products. I definitely recommend if you are in the area and need a trusting place!

This Firestone is a complete disaster. I had an appointment for an oil change at 8 AM, so I arrived…read morea bit early at 7:57 AM to ensure I was on time. I started checking in, and the worker asked if I wanted to add tire rotation. I said yes, and everything seemed to be going smoothly. While I waited for them to finish, I decided to take a walk and browse the stores around the area. Fast forward to 10 AM, and I returned to find my car still in the same spot. I was a bit upset to see that it hadn't been worked on yet. I went to get a status update with the manager, and he asked if I had an appointment. I told him I had one at 8 AM. He then started looking for my appointment on his computer and told me he couldn't find it. I pulled out my phone to show him the reservation, but he still said he was having trouble finding it. His coworker chimed in and told him the number of the appointment. He then said that they had cars from overnight that they were working on first. I would have understood if this had been communicated to me when I arrived at 8 AM, but it wasn't. So, I waited for 3.5 hours, and my car was finally done at 11:25 AM. I paid and left with my invoice emailed to me. Please don't come here. They don't care about customer service or setting expectations. If an oil change takes 3 hours, they should at least communicate that to the customer. Many of us don't want to spend all day at an auto shop on our day off, especially since this was just for an oil change. To add to this experience, it was raining, and instead of parking my car in the covered area in front of the shop, they parked it in the parking lot. I will not be returning to any Firestone in Austin. This is the second store location I have tried, and I have left extremely disappointed. They don't respect your time, and if you arrive early, even if it's just three minutes before your appointment, they should also respect your time as you have respected there time by arriving early or in time

Took my car here this week. They found out my car was still under the manufacturers warranty and…read morelet me take it back to the dealership without a charge. Will def come back here if I need to after the warranty runs out.

I brought my brand-new 2025 truck to 360 on July 13th for a few small dents on the driver-side door…read moreand paid $1,900 for the repair and to match the truck's sheen. I picked it up July 21st and everything initially looked great. One week later, the repaired door became noticeably duller than the rest of the truck. I contacted 360 and brought it back on August 5th. They refinished the door, but the exact same issue returned 11 days later. I contacted the owner, Frank, and brought it back a third time. I picked it up August 29th. Shortly afterward, the driver-side door began getting stuck and would not open normally. On September 19th, I had the same issue again and could clearly see that the interior door was damaged and the pins were not lining up properly with the door frame, creating a crack. I contacted Frank, but received no response, so I went to the shop personally. Frank insisted they never removed the interior door panel and refused to take responsibility for the damage. When I asked why my brand-new truck had never experienced these problems before their work, his response was, "Maybe because it's a work truck?" It is not a work truck; it is my personal vehicle. When I expressed my disappointment, Frank became hostile, repeatedly cursed at me, and told me to " F*** you, get the f*** off the property." As I was leaving, he followed me out of the parking lot in a black Chevrolet truck. After paying $1,900 and making multiple trips back to the shop, I expected the work to be done correctly and the business to stand behind it. Unfortunately, that was not my experience. Based on my experience, I cannot recommend 360 Auto Group. If you use them, I strongly recommend thoroughly inspecting your vehicle and documenting everything before leaving the property.

Fast response time on quote! I'm still contemplating if to repair, or sell vehicle due to…read morenon-expected costs.

From the owner: More than 20 years of experience from oil changes to majors repairs and I come to you read more

Well my wife's 2016 Ford Explorer Limited decided to shutdown on her on toll way 130. She lost all…read morepower. Thankfully she was safe. We called our innaurance company to tow it to MTZ. MTZ had previously worked on her vehicle before. They do great work and in my own opinion they are honest than most places these days. Their mechanic talked with me in person. He told me the worse upfront, basically a new engine. The best hopeful news it was repairable, but they wouldn't know until they went through all the codes and take the engine apart. Basically at 165k+ miles the timing belt broke on the engine among other things. They also told me they recommended to replace the water pump before it went out since it was at the mileage. It a took about a couple of weeks for the entire repair. When I went to pick it up the day they said it was ready. The engine felt like new and to be honest it felt better than it did before. I am going to continue to use this shop for major mechanical needs.

There goal is to make maximum profit from you, not fix the isssue. Asked them to take a look at my…read moreac and recharge it if everything was good. I said if it's not going to be that simple I won't have it fixed because of how much that would be. They told me ac was good just needed to be recharged and fix a small leak. $400 dollars later and my ac still doesn't work and now they want to tell me the compressor doesn't work and they can fix it for an additional $1200. I'm out 400 bucks for no reason. Absolutely don't come here there are cheaper better mechanics.