from the start to finish, Donovan and his team were quick and efficient, made me aware of things…read morethat came up and did only what I requested. Highly recommended this location.

went to brighton just for an inspection once they started changing my fresh oil i knew they were…read moretrying to play me.last year last time.

Thank you Angel! This was 2nd time in a month after buying 4 new tires that I ended up with a screw…read morein one of them. Monroe County needs to clean up their roads! My husband called the manager, Angel, he was all set to send an employee to our house to take tire off and bring to the shop. We found a neighbor's air compressor and filled with enough air to get car to the shop. Angel got us right in and did the work himself even though they were swamped. Thank you!!!!

We used to bring our older model vehicles to Monroe. A few of the mechanics were great with son's…read moreolder town car repair needs. The skilled gents have since left and recent repair job was memorable. We brought in a Jeep for new tires and alignment. Upon picking up our vehicle, noticed small car tires had been installed instead of large SUVs tires. Opps. The tires also looked older, chalking and slightly used. End of our visits to thos shop.

Larry and Mike did a great job making this a efficient appointment for my tires and made sure to…read morecover every other base when it came to repairs. Really appreciate the though of making sure I received the most discounts I was eligible for. Need more thorough service stations like this. Appreciate you.

Excellent service! I have been taking my Truck here for more than two years now and have been very…read morehappy with the service. I have had many things done there besides mud tires and oil changes I have had my wheel bearing replaced,my steering stabilizer they even repaired my head gasket. When you need help with your vehicle go here. Mike is a great manager who has your best interest in mind.

They were able to get me in right away on a Sunday to fix a tire that got a screw in it.read more

I made an appointment for 11am for an oil change and inspection. This took 5 HOURS for a simple…read moretask. I'm not sure what the point of making an appointment was when my car was not even seen until 3pm. I understand staff shortage issues, etc. However if that is the case then appointments should be managed more effectively to reflect how long it will actually take. An oil change is a simple task. I can pull in an out in 30 minutes at Delta Sonic. I will not make the mistake of using Mavis again.

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

UPDATE; I fallowed through and sent them all relative…read moreinformation as suggested by Jason the owner who contacted me on google reviews. Then he said that a regional manager will call me in a couple of days to resolve the problem. That was nearly 2 weeks ago. This is really no surprise to me. Also, I failed to mention in the original post that I was overcharged nearly 100 bucks because I didn't review the receipt until after writing the original review. At this point I honestly rather not deal with these shysters. I'll suffer the financial loss. Changing my two star rating to a one star. Do yourself a favor and don't take a gamble with Firestone.

I had an apt at 1pm. At 2 I was given the diagnosis and I decided to go ahead and have it repaired…read more I was told it would take 1 1/2 hours to repair. It's 5pm and I'm still here. No one has communicated with me what was going on. It's ridiculous to have to be here for 4+ hours

My service consultant was Chris. Super friendly and got my car checked in quickly. The repair was…read morecompleted within an hour! Highly recommend!!

Service Manager Mr. Scott and his son are incredibly rude after I made a simple inquiry abour a…read moretrade in. Never ever will I go back to a business that is rude. Next...

Pete was recommended to me by a long time friend as an alternative to going back to the dealer for…read moreeverything. PRR has done several jobs for me and I am completely satisfied. Pete is knowledgeable, trustworthy, fair and honest.

From the owner: Honesty, Integrity and Complete Customer Satisfaction…read more PRR Automotive Auto Service started as a small shop back in 1994. Peter's father Risto has always done work on cars for his friends and family. Peter remembers helping him when he was 7-year old boy. Then, as soon as Peter graduated from the MCC, they decided that it is time to share their love for cars with others. Ever since, PRR has been committed to earning customer trust - one customer at a time.We are very proud of our company's tradition of 20 years of excellence of automotive service.With our good automotive repair ethics and honest business practices, we will strive to supply the best automotive repairs in the area.Every team member at PRR Automotive is highly trained and certified and we all have one common goal in mind - quality car services at a honest price.

I went to this location to get my car inspected. I have never been to this location before…read more I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended.

February 23rd we had a Synthetic oil change on our 2024 Subaru Forester Premium charged $95.00 with…read morea $15.00 off coupon I can purchase the the 5 quarts at Walmart even with labor We feel robbed technical support was weak at best will never use your business again for these rates would never use you again I would expect additional refund Richard Looby 67 Hoover Road Rochester NY 14617 Walmart oil cost $26.97