Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

Tim and the company were professional and on time. The work was impeccable and Tim kept me posted…read moreon what needed to be done to correct the problem. Tim is very knowledgeable and professional. Will call to request him again. The company is thorough with the paperwork and programs to keep my system running will for years. Save yourself time and effort finding a reliable company and give them a call.

Jon, from Ross One Hour came to check out our central air as it was not cooling. He was extremely…read moreknowledgeable and described what he was doing and why.He narrowed down the problem and fixed it in a timely manner.I recommend him to my friends.

Tyler was awesome! Quick to respond, diagnosed and fixed the problem within a morning, called to…read moredebrief me afterwards. 10/10 would recommend!

From the owner: Specializing in split system installation and repair, Oil and gas heating service. Central A/C and…read moreheat pumps. New construction or existing home ductwork projects

If you need honest, hard-working, extremely reliable and knowledgeable repair and installation men,…read morethen this is the business you call!! It is a long-time family established and run heating and air conditioning service. My family and I have been using them for over twenty years. They are all extremely kind, trustworthy, and simply outstanding! They will go out of their way to help you. You definitely have to give Chris' Refrigeration a call the next time you have a problem with your heating or air conditioning. They are well worth it!!

Just moved in to a new place and the central AC went out, which was no surprise since the place…read moreneeded a lot of maintenance. They recognized the problem right away and solved it for me. They also gave me lots of information about maintaining the system and further need of repairs. Reliable, honest and courteous. A good experience.

Matt with R & E failed me and my family. He messaged me via Facebook after I asked for…read morerecommendations to repair my ductless AC unit. I appreciated the hustle and decided to go with him. Maybe he wouldn't have to hustle so much if he'd take care of his customers. I originally texted him on June 5. Due to his schedule and mine, we set an appointment for the morning of June 18. He didn't show. When I reached out, he let me know he took another job for that morning and he'd try to come out. I contacted him and told him I was available whenever he could be there for the next four days. He basically ghosted me. The result was that my elderly dog who can't tolerate heat was put at risk. I had to purchase a portable AC unit on top of paying someone else to come out a full 15 days after I initially reached out to Matt. The other company should have it fixed in a few days. If Matt had shown up when he was supposed to, we would have gotten the repair done before the heat arrived and would've been fine. Avoid this company.

I have to totally Thank Matt for being very professional, tolerant, honest, and quick to respond to…read moreour week of need. MY husband was away on a golf trip when our hot water heater decided to leak in the basement. I knew he had already checked out R & E heating for a replacement , but I didn't want a on demand hot water heater, so I delayed the having it done sooner than later. Matt answered my "crisis" call and was at my home in a few hours. We were leaving for a month in 4 days when my husband returned.. Matt had the new heater in and working in 12 hours, two days before we left. I have to admit I was not fan of on demand hot water heater, BUT Matt assured me I would get all the very hot water I needed for my baths. Thank you for everything and putting up with my negative attitude. I am a total Fan of the company and the work they preformed. Highly recommend R & E .

We had our oil furnace and ancient AC replaced with a full heat pump system, along with a new water…read moreheater, installed by Ash. They were amazing! Super responsive, great work, and really nice people. I'm so happy with the results. Highly recommend them!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

I've used Brooks for oil delivery and service for the past 10 years. They always provide a prompt…read moreresponse, answer any questions I have and gives me a variety of options when it comes to maintenance. I've used other companies briefly and always go back to Brooks. Highly recommended & friendly staff!

We've used Brooks for 3 furnace installs - our home and 2 two family residences we own. They were…read morequick, professional and offered competitive prices. We now use Brooks for our oil needs as well. Very dependable!

We are part-timers in Torrington, and came up to our house late one night to find no heat and no…read morehot water. David Difederico was there at 8:00 the next morning and saved the day! Kudos Dave!

While perhaps not everyone will have a sterling experience every time, I have to say that I am most…read morepleased with each of the service guys who have come out to maintain my furnace, AC and generator. Each were knowledgeable, neat, polite and able to diagnose problems readily and resolve them either right away or as soon as the parts became available. I have used them for the past several years and have no reason at this point to change.

We got Harp to replace our HVAC system with two new systems and condensers. They did an excellent…read morejob throughout the process and were very professional. They beat every other quote while offering a 12 year parts and labor warranty on our new system. I had the town inspector come in to check after and they were quick to come back and do every necessary adjustment and repair needed. Their technicians are the real reason I chose them over others. 5 stars every time I have to call them up for any maintenance or service!

had a terrible experience with this company. high pressure sales tactics. At the end of the…read moreexperience, we felt swindled.