We got Harp to replace our HVAC system with two new systems and condensers. They did an excellent job throughout the process and were very professional. They beat every other quote while offering a 12 year parts and labor warranty on our new system. I had the town inspector come in to check after and they were quick to come back and do every necessary adjustment and repair needed. Their technicians are the real reason I chose them over others. 5 stars every time I have to call them up for any maintenance or service! read more

Do not work with HARP! I bought a new AC unit from Harp a few years ago. They did not install it correctly which has lead to multiple issues. last year. The staff was arrogant and condescending. The service is some of the worst I've ever experienced. I spent $60K on a major system and I cannot get them to service it. Every year I call and book and appointment, they end up cancelling. They do not call, they just send an email. When I tried to reschedule, they told me it would have to wait until September. That is 5 months away. This happens every year with them. Do not use HARP. read more

Purchased a new AC unit from Harp last year. Before we signed the papers I told the salesperson, David that we had trouble with service in the past. He assured me that I would not have any issues. Called last week to get our tune up as we also signed for a service contract. Can't get anyone out until October. My AC will be done by then. Contacted the salesman as he suggested I do. He responded but was of no help. I called again today to get date for furnace tune up. Scheduled for November. Seems like this company is either going out of business or needs to hire more help. My suggestion do not listen to the salesperson. I was able to get in touch with dispatch today and they moved my appointment to May. Now why did the customer service person not offer the 4-8 appointment when I called the second time to see if they could move up my October appointment. I'm sure they will call to reschedule in May. Not a reliable company for service. read more

NOT GOOD, Well the FIRST time they cancelled our appointment a day before, ok no worries, maybe something came up, so we made another appointment a few months out based on their availability. They called to confirm and then CANCELLED ON US AGAIN the day before the day of service! Horrible customer service, making people wait like this! read more

I called for maintenance on my gas boiler back in September. I was given a service date of February 11, 2026. One day before the scheduled appointment they called and said I would have to reschedule to OCTOBER. Are you telling me you didn't see an issue until the day before my appointment? Come on! Needless to say, I won't be rescheduling, nor will ever call them again! read more

We had 5 service calls in 3 days. We still have no heat! Service technicians are not qualified and have no knowledge of what they are doing. Call center has many excuses not to forward calls to management. Management will not return phone calls. They are a horrible company and a scam! read more

I purchased a new furnace with Harp three years ago. I was getting service before the heating season in the fall. This year I got my service pushed to February. I was waiting for my service on the date of the cleaning and was advised to reschedule. When asked for rescheduling date, I was told it was end if heating season, need to reschedule for next year. This company is always bragging to set up for plumbing and heating appointments. Well looks like time to move on. Poor service and customer satisfaction. Don't appreciate customers they already have, and only looking for new customers and not honoring the customers they have. read more

Worst Company to get services with. Three years in a row kept changing our Cleaning date after A/C & Furnace Insallation. Keep blowing us off on cleaning since October 2025. Rescheduled 02/05/2026, now can't service us until 03/35/2026(after date of complimentery free cleaning). Second year this happened. Another take the money and run business after installtions. Will never use them again. read more

If I could give minus 5 stars I would. Awful company. They installed the wrong size air handler for our new air conditioner. Two units one for each floor. The upstairs has never worked right. After two yesrs and during the hittest days of summer it died. After four technician call outs they finalky figured out they installed the wrong size air handler so replaced with correct one. You think okay problem solved----if only. One of the technicians damaged the air conditioning unit. After six weeks of waiting they finally had a replacement unit. Great-technician on the way to install the unit, until... he wasn't. No call. Three hours goes by, we had to call them. Apparently, they ordered the wrong unit. We are still waiting for a response for the company. Emails to their CEO go unanswered. Still wait for a working AC. Buyers avoid this company at all costs. read more

I have tried to give HARP multiple chances, but they continue to show how horrible a company they are. There technicians are fantastic when they get out and do the work but there follow through, and communications is horrible. The staff have no respect for customers' time, no understanding that people have to take time off work or make arrangement to get the work done. Katie had absolutely no understanding as to how many times my appointment was changed and blamed it on calls not going through. Then wanted to change my appointment again, that is not acceptable. Do better this is why your company is failing. read more

Glen Howard came quoted took messages and did his utmost to give me a fair deal. Wonderful man and a wonderful company, been a long time since someone could give their word and a handshake and make your world better again. Thanks Glen you are great Patricia Jennings read more

Scheduled and confirmed an "emergency" AC repair appt. Cancelled my patients and tentative appts with other repair services to be available for the given time slot. Received a third text message 30 mins later asking that I confirm the scheduled appt, which I did. 15 mins later I received a voice call canceling the appt which had been confirmed 3 times. I understand the hot weather created many repair requests, but after confirmation and rearranging my schedule, their cancellation created considerable inconvenience, not to mention I lost my other repair slots. read more

Alex was our lifesaver today. We called in the morning, they fortunately had availability in the afternoon, and he fixed our heating/wiring issue after four hours. He worked tirelessly to help on a Friday afternoon and explained to us along the way. Price was reasonable. Love that they have an annual membership so that they come service and check up on your AC and heating systems twice a year. He also came prepared with shoe covers, so I didn't have to awkwardly ask for him to put any on. And he made recommendations that we can act on ourselves moving forward. They will be our go-to for all HVAC issues! read more

I recently needed a new handcap toilet installed, on the initial visit I met with Jesse and Wyatt who reviewed the items that I needed and answered all my questions re: the work that could be done, as I also had two other toilets that were constantly filling and causing my water bill to rise to a very high level. They were both very informative and professional. Jesse returned and installed the toilet, he was very neat and I asked if I could clean up under the old toilet after it was removed, he said he already did it, and all the work was completed in a timely manner, he was very considerate of my needs and answered all my questions in an understanding fashion. I will not hesitate to hire Harp in the future when I need any plumbing and heating needs as well as any required work to my air conditioner, which Harp installed a few years ago. Very trustworthy and professional company. Thank you for a job well done. read more

Avoid, avoid, avoid. These guys are scammers. We have two central A/C systems in our home. When one stopped working during a brutal stretch of 95+ degree weather, we called Harp for help. The technician ran a few basic tests and told me the condenser had "seized." He quoted me $8,000 to repair it, but said fixing a 21-year-old system would be "irresponsible." Instead, he strongly pushed for a full replacement -- quoting $14,000 to $21,000 for just one unit, and recommending I replace both, bringing the potential total to $28,000 to $42,000. I was stunned. In a single hour-long visit, I went from a hot upstairs to wondering how I'd come up with $15,000-$40,000 -- all while sweating through a heatwave. The service call quickly shifted from diagnostics to a high-pressure sales pitch. To make things worse, the tech gave misleading information to justify the recommendation. For example, he pointed to a small copper line being warm and claimed that "confirmed" the failure -- something I've since learned is irrelevant on its own. No attempt was made to try basic, common-sense fixes. The goal was clearly a sale. After he left, I did a little research, spent $30 on a capacitor, and swapped it myself. The system came back to life instantly and has been running fine ever since. No seizing. No catastrophe. Just a routine capacitor failure -- one of the most common A/C issues there is. I get that older systems eventually need replacing -- but this wasn't an honest consultation. It felt like Harp was leveraging my discomfort and urgency to push a wildly expensive and unnecessary replacement. If Harp tells you your system is shot, don't get a second opinion -- just don't call them at all. In my case, the "solution" they sold would've cost more than a new car. What it actually needed? Less than dinner for two. read more

I used to be a customer for over 30 years. Solve-it changed to HARP. Over the last few years, my appointments are constantly cancelled because of other "emergencies". While I certainly understand this happens occasionally - how about taking care of the loyal customers? But when I spent $18,000 on a new furnace and a/c unit, they showed up right on time. I DO have a yearly contract with them. Apparently my small jobs and small $$$ don't rate for much. I signed up with a new "smaller" business today from a friend referral. I called HARP and cancelled my 3rd reschedule date and advised I will no longer be using their services. (On a positive note: their technicians are always nice.) read more

HVAC technician Jeffery Negron was very helpful and informative. He helped us make appropriate decisions regarding the replacement of our furnace with his honest assessment. read more

If a business incorrectly makes an appointment, you would think that someone would call you and say "sorry we only do residential". What you don't expect is for the company to make the appointment, state they are sending someone, make you wait for 3 hours, and then tell you they can't help when you call to inquire about where the plumber is. Terrible service and business model. If and when I need a residential repair, I wont be using Harp. If they are too busy to pick up a phone, I've no confidence they can do quality work. read more

I am disgusted with this company! I scheduled a service cleaning for my mini splits more than a month in advance. They canceled on me at last minute because they were busy. The customer service is deplorable they told me that because I schedule my service online it is a low priority and they have to cancel my request. I actually was talking to them on Friday about my upcoming appointment scheduled for next Monday and they confirmed it. On Sunday just two days later they notified me about the cancellation. Offred me he replacement appointment in August which would be in 4 month. They pulled the same trick with my winter appointment. Moving it to February from November, so it is a quite common practice for this company. Stay way from that company!!! read more

The absolute worst. Beware of this scam. This company recommended I install a wall mounted combo heater/furnace, and has since refused to service it. I schedule appointments 1-2 years in advance and am cancelled on every single time. Due to HARPs refusal to service the unit they installed, I was on the hook for $4000 for weather related damages, being told the warrantee was voided due to lack of service. HARP will not come to service the unit, only comes to "fix" the unit and take your money. When I call to change appointment I am cold transferred multiple times and left on hold forever. I've never felt so used and disgusted by a company, HARP should be ashamed of themselves. It feels like a scam to get you to install a furnace, only for it to never be serviced, and then they come to extort you once it breaks. read more

Do not deal with this company! They completely botched the installation of my heat pump system, and have been back many times to repair. I finally referenced the Mitsubishi installation manuals and found that they made many mistakes. I called Mitsubishi and they said that Harp is not one of their "diamond" installers, so Mitsubishi will not stand behind their installation. Do yourself a favor and look for another company. read more

Do not engage this Company for your HVAC requirements. Our January 2025 Heat pump purchase/install was seriously lacking in coordinating the options for a suitable heat pump with Rebates offered by State of Ct and Federal programs. NO effort on the part of the HARP Sales staff to seek a Heat pump for our Suffield home that was compatible with CT Energize and IRS qualifications for substantial rebates. The Sales staff also never proposed a CCHP (Cold Climate Heat Pump) as suitable for the cold climate in CT. A CCHP was recently approved for sale by Lennox and 3 additional heat pump manufacturers. Harp Home Solutions is not motivated by offering customers the best and latest products for heating and A/C solutions. Harp has not responded to my emails or phone messages that requested information on the install or the lack of any assistance in securing Rebates. Do more research of Heating/Cooling contractors other than HARP Home Solutions read more

This is THE WORST company that I have ever dealt with! I've had to report them to the BBB several times since I replaced my HVAC system in 2022. The first issue was with the filter slot. The installers didn't make it wide enough for the filter, forced one in, and when I had to change the filter it wouldn't come out. Placed a call to the company SEVERAL times to have the issue addressed but each time they cancelled at the last minute. Once I contacted the BBB, someone was sent to fix the problem their installers created. Every appointment I have made for routine maintenance also gets cancelled at the last minute, on the day of the appointment. I have found a reputable company to obtain maintenance on my HVAC. I am writing this review as a cautionary warning about this company. The are all liars from management to customer service. And don't even try to get a supervisor or manager in the phone because it's a waste of time. None are ever available. Their commercials are false advertising. So my suggestion is to check out the complaints on the BBB website. I know that you will see several of mine posted, most recently in August. If you want service from a reputable company Don't Call Harp!! read more

For the 2nd year and 3rd time Harp has cancelled by yearly maintenance appointment till winter is almost over. I am finished with them, it is just not a reliable company probably the worst I have had dealings with ever! read more

They don't take care of new customers. I had mini splits installed it went great. Called multiple times for a paid invoice I received nothing called the sales rep said he was on it still nothing. One mini spilt unit not working got no phone call back. The one star is for the installers otherwise I would give a negative star, minus half star. read more

UPDATED REVIEW: I originally had a frustrating experience with Harp Home Services due to repeated cancelations of my service, which led me to leave a negative review. However, I want to update my feedback because they have since made things right today. I appreciate their effort to resolve the issue. ****Let me talk about Jeffrey Negron who was sent to service my furnace. He was very professional, knowledgeable and went above and beyond to ensure everything was done right. He was explaining step by step what he was doing and what he was looking for. His attention to detail and friendly attitude made a huge difference in turning this experience around. Thank you for the great service!!!!!! read more

Really Sir?! How many other accounts has your company Rescheduled Appointments they've made with a Customer THREE TIMES?! Not good!!

Update; After many emails phone calls it is fixed. However no way should a new customer or existing under contract ever have to put up with this kind of nonsense. So as a courtesy to this company under new ownership I gave you an extra star. But do not take this generosity as a compliment. It was only because she was able to reach out finally to the SALESMAN that it was handled. Who by the way was appalled at what took place. read more

Harp negligently and wrongly performed installation of a Bosch Combi unit (boiler for domestic hot water and baseboard heat) which made the unit call for heat and run continuously for ~4 years. When I purchased the home in September 2023 I noticed issues and took many visits and techs to to finally figure it out in April/May of 2024 which was faulty wiring causing the unit to operate incorrectly. The unit developed multiple issues because of it and was leaking from the time I bought the house (prior owner was elderly woman who didn't notice) and additionally damaged wall/carpeting/etc. After months of re-engaging Harp they are refusing to address issue and asking me to replace the unit on my $ saying "sorry we don't honor our installation warranty". This is negligent and fraudulent in my book and the worst position an HVAC contractor could take. Other courses of action are being taken with complaints on their license, potential court as well as news consumer outlet but absolutely do not want anyone fooled by them or their service. They have had very high turnover in the tech staff and managers based on their operations which only makes it worse ( the best techs leave or are left with suboptimal methods to keep customers happy and treat them fairly) happy to discuss with anyone as they shouldn't go through this same type of event. read more

From Danielson, CT. The initial install/service was good. The installation was on point. We were looking to get the unit serviced before the summer and were informed days before the service was scheduled that they don't make appointments on Saturday and they'd have to re-schedule. Unfortunately they were booked out for six months. Fast forward six months and our appointment was just cancelled again 2 days before the appointment and they are now scheduling out 10 months from now. We have been blown off for a year with no recourse given. read more

Truly appreciate that Harp was able to service my AC during the recent heat wave. I especially thank the Dispatcher who found a technician for me. Jeffrey Negron was the technician who serviced our AC...found the problem immediately and was very professional, knowledgeable and efficient in fixing the issue. He explained in detail what was wrong and how he fixed it. I was very happy to learn some tips on how to avoid issues in the issue. Thanks... Jeffery and Thanks HARP! Anne K. read more

They bought out slit. I called to make an appointment during the hottest time of 2026. Then after waiting three day's they call back an say they are over book and I would have to wait another week. That's bad bussiness. read more

Started off fine, they installed my new AC quickly but then the problems started. When they quoted me I was told to be up to code I needed a light and plug installed in my attic , they would have to charge extra for that . Ok that's fine but when they installed the AC that crew couldn't do the electrical , they needed to send an electrician, again that's fine too but a week went by and no follow up to get that installed. I finally call them to schedule the electrician and he came out. At that point I figured ok we're good now? Nope, while doing the electrical they break my attic ladder. ‍. "I'll make a note of that and they'll reach out to you to get it fixed " . Nope . They are now just ghosting me. I've called twice and I'm told no managers are available and that they'll reach out but nope, it's just crickets. Overall I can't recommend HARP, they are no longer a family owned business, it's been swallowed up by a larger company and the service is just unacceptable, especially at the price point they are charging. Avoid them read more

Once again updating my previous reviews. "Charlie" responded to both of my ratings, indicating that HARP prides itself on great customer service. His most recent posting was either Sunday night or Monday morning. Thus far, there has been no followup from the Customer Relations Mgr (other than when she called during lunch over a week ago, and was unavailable when I called back an hour-and-a- half later. So either "Charlie" was just giving lip service, or there is a disconnect from him to his staff. To reiterate, I was a long-time customer who had an appt last week for an A/C tune-up. HARP cancelled it partly due to "an unscheduled absence". Then told me the next available appt was in the last week of Sept. And they advertise in the regional newspaper that they were scheduling A/C tuneups for $49 "now". This is certainly not my definition of "great customer service". Do yourself a favor. Avoid this company! read more

HARP Home Services - Heating & Air Conditioning/HVAC Near Me - Windsor, Connecticut

I am disgusted with this company! We paid over $15,000 for a new central air system less than two years ago and the customer service is deplorable. To keep our unit running correctly we scheduled a service cleaning over the summer. They canceled on us last minute without notifying us in advance because they were busy. With the weather being so hot we were very understanding. They then booked our appointment for tomorrow in November 5 months later! Well, here we are the night before and I had to call the company to confirm they were still coming and was told the appointment has been canceled and they don't do cleaning services in November! We never canceled our first appointment. This is not on us. They should honor their appointments! I would never recommend this company to anyone moving forward. Clearly, once they have your money, they are done with you. read more

Had AC installation done today by Juan and his team, the entire team very professional very informative and very hard workers. We are completely happy with all the technicians and electricians work and would highly recommend Harp to anyone interested in a true professional installation! read more

When the salesman left our home, we were feeling great! As soon as we asked for a quote for a less expensive unit, he vanished. I called the office multiple times. Those employees sounded like they cared to make things rights, but again, they vanished. No one returned our calls or texts. read more

Shame on you harp ..... I have never heard of such nonsense.. how can you be installing a new furnace not finish the job and pack up and tell the customer it's up to them to schedule the finish of the install... absolute joke.. and when you try to schedule completion of install you can't get ahold of anyone.... should have listened to reviews....a 15k plus job that is half done and have to wait until at least Monday to get done and haven't had hot water now for three days... what a joke... I will shout from the roof to don't use harp read more

Working with this company has been a nightmare and I'm never using them again. To start with they rescheduled me time and time again, pushing our appointments off for emergency calls (this was for a pipe leak repair as well as AC cleaning). We were told that dispatch will call us back to reschedule, and dispatch never calls back. Then when I try to call to follow-up, I'm sent to the dispatch line and have to wait on hold for 15-25 minutes to reschedule. When I tell the first operator "Hey can you ask dispatch to please call me back when they're available? I'm at work, I really don't have the time to wait on hold for 15+ mins." They say they will email dispatch to get back to me, and surprise, surprise, dispatch never calls back. And the AC cleaning I set up way back in the winter, and when the day comes.... that's right, emergency call comes up and we're told they will need to reschedule, dispatch will be in touch. Dispatch does not get in touch (see a pattern here?). I call today to get the fixes scheduled and ask that they don't reschedule again; and also ask for the AC to be cleaned... oh but guess what? AC cleaning now is all booked so I have to wait until September. Despite the fact that I had already booked back in winter and THEY were the ones who rescheduled. It's absolutely insane. I AC unit started going on the fritz during this time so I decided to schedule our them as a service call to check it out (rather than a cleaning... which apparently they can't do until September for some reason). Turns out the AC unit was dying and I needed a new one. I was given the option of a 5k deep clean for them to even start to diagnose problem to fix, or just get a whole new system. The system was 32 years old, so I opted just to get a new system all-together. They sent over sales agent Mike who sold me a 17k unit w/ condenser. We scheduled installation. Installation day comes. The techs installed the unit, but I was told by the installer that I shouldn't actually use the AC until the filter was cleaned out. I was very confused by this because my understanding was they were to provide me with a new, ready to use AC unit...but they said it doesn't include a new filtration. He says a service call needs to be put in to clean that out first. He claimed he would put a service call in for me, but he failed to do that. I called HARP / SolvIt to try to get the issue resolved. The operator was confused by this as well and said it didn't sound right to him. I was sent to dispatch and they also agreed that it didn't sound right. I was told they would need to speak with the Operations Manager to figure out exactly what was going on and they would get back to me. No one called me back. I end up doing this song and dance numerous times until I just ended up going online to book an AC appointment online just to get someone out here to speak with since no one was talking to me. The tech that came out was deeply apologetic for the entire poor experience and quickly cleaned the AC filter, which he informed me should have absolutely been cleaned out by the installation crew. The installation crew moved around boxes and a heavy cabinet but failed to put things back to where they belong and now they are blocking our basement freezer. I also emailed and left a voicemail to the sales rep, Mike, to report the poor installation experience but never heard back from him (I contacted him on May 26th, it's June 6th now).I also provided feedback in the customer service feedback form I was sent and provided my feedback on these issues, but still didn't hear back from anyone. I am deeply disappointed in HARP's poor communication and abysmal customer service. I was willing to give them another chance had Mike or any other rep reached out to attempt to apologize and make it right in a timely manner, but since they haven't I refuse to use them again, and am leaving this 1-star review to warn other potential customers against using them. Trust me, look somewhere else. read more

This company has had us sitting without AC for 3 weeks. I repeatedly got the run around for parts being WAY back-ordered but was assured they were on it. The next time I was told "it's in Ashley's hands now" and a slightly different story about 1 part being in while the 2nd still hadn't arrived. The tech who diagnosed a few weeks ago came on Tuesday... to tell us he was sorry that his iPad with the photo of the part had broken and when it was replaced the photo was lost. So the part was never able to be ordered. He came to take another photo... so he could order the part... for the first time. Gail, who we spoke to many many times, is not only rude, and a flat out liar, but this dispatch job is beyond her capacity. She seemed happy when we said we wanted to cancel the service. No apology was ever offered. Just BS after BS. This place is in dire need of structure and employee training. read more