I want to clarify a few things, because being called a liar and having my experience dismissed is…read moreextremely unprofessional and not acceptable.
I have been to this salon three times. I continued to return specifically because I liked one particular hairdresser and had no complaints about her work. My review was never an attack on the stylists themselves . However, I did feel that the environment was unwelcoming at times, and after my third visit, I felt it was important to be honest about that experience.
Part of my review included concerns that were shared with me by my sister, who no longer comes to this salon due to feeling uncomfortable and out of place. She explained to me that on multiple occasions she felt she was treated differently, received looks that made her feel she did not belong, and was consistently serviced last while other customers were taken first. She is not confrontational and chose not to address it herself, but her experience mattered to me, and that is why I mentioned it. Sharing someone's lived experience does not make me a liar.
To say that dismissing someone's feelings or perspective as "insane" simply because it does not match your own is deeply concerning. You cannot prove or disprove how someone feels in a space, regardless of who else was present that day.
Asking a stylist basic questions about management and tipping was not done maliciously. I was simply trying to understand the environment and leadership of the establishment something customers are allowed to be curious about. Unfortunately, your response has now answered those questions for me.
I fully understand that this salon primarily serves children, and that delays can happen. My issue was not the eight-minute wait itself, but the lack of communication. Being left standing to the side without explanation while others are attended to naturally creates confusion and discomfort. A simple acknowledgment would have gone a long way.
I acknowledge that I could have explained certain parts of my review more clearly, and I am doing so now. What I will not accept is being labeled dishonest or having my concerns minimized instead of addressed with professionalism.
I am entitled to my opinion and my experience, just as other reviewers are. I returned for the skill of one stylist, but overall, I did not feel welcomed, and your public response has reinforced that feeling. This interaction alone has ensured that I will not be returning.
I also find it concerning that, rather than seeking clarification or addressing the feedback constructively, your response publicly labels me dishonest and dismisses my experience outright. That approach reinforces the very concerns raised in my review.
I stand by my review as an accurate reflection of my experience and perspective. I returned for one stylist's work, but overall did not feel welcomed. Your response has confirmed my decision not to return.
You repeatedly reference having "proof" related to timestamps, payment times, and the absence of walk-ins. Those details do not invalidate or disprove the concerns raised in my review. Customer experiences are not limited to transaction records or scheduling data. Feelings of being overlooked, excluded, or treated differently are subjective and cannot be disproven through receipts, timestamps, or internal records.
I apologize if my original review was not clear enough in explaining these concerns. I hope this response clarifies my experience and perspective.
