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    Mr Napper Tandy

    5.0 (1 review)

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    13 years ago

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    Epic Dog Academy

    Epic Dog Academy

    4.3
    (163 reviews)

    Don't Believe the False Facebook Posts - Epic Dog Academy Is the Real Deal…read more I need to share my experience because there's a lot of misinformation going around about Epic Dog Academy. If you've seen those Facebook posts linking them to animal abuse - please, don't believe them. I fell for those rumors myself at first, and I want to make sure no one else makes the same mistake. I had signed my dog, Obi-Wan, up for the two-week training program and was so excited. But right after I told a friend, she sent me a Facebook group filled with terrible claims about EDA. I panicked and immediately called to cancel. Vincent, the owner, was incredibly understanding and patient. He explained that all those claims were false and even showed me proof - including records exposing the people behind the posts as having serious legal and credibility issues, but even though I already paid and signed all the paperwork - he still immediately refunded me my payment to give me time to do additional research. This is something he could have pushed back on but didn't, which really showed me what a kind and understanding business this was. Even so, I made sure to do my own research before forming any opinions. What I found was truly alarming: the main individual behind that Facebook group has a documented history of serious issues, including animal cruelty charges (all public record). His daughter once briefly worked with Vince - the owner of Epic Dog Academy - many years ago at a completely separate business. Shortly after, Vince left to establish Epic Dog Academy with his wife, Olivia. To be clear, the two individuals who now run that Facebook group have no real connection to Epic Dog Academy. The false claims they're spreading about the owner are completely unfounded and unsupported by any evidence, plus most of the negative comments appear to come from people associated with them. Once I realized the truth, I re-enrolled Obi-Wan - this time in their day training program. I drop him off in the morning and pick him up in the afternoon. It gave me total peace of mind to see him daily, and I can confidently say that not only is he perfectly fine - he's thriving. The results have been beyond my expectations. Obi-Wan listens better than ever, he's happier, and he actually gets excited to go every morning. Erin, his trainer, is absolutely phenomenal. She's patient, knowledgeable, and keeps me updated every day with photos and progress reports through their app. Christy at the front desk is another gem - her warmth and understanding make every drop-off and pick-up a breeze. Every single person I've interacted with at Epic Dog Academy truly loves what they do, and it shows. They treat every dog like their own. I can say with complete confidence that my dog is safe, happy, and receiving the best possible training here. Please do yourself a favor - don't let false online rumors stop you from giving EDA a chance. Check things out for yourself. I'm so glad I did, because Epic Dog Academy has completely transformed my dog's behavior and confidence. It's been worth every single penny (and I signed up for the Honor program!) I have given EDA permission to share my number with anyone who is hesitant to sign up. I'd be happy to share my experience with you if needed. -- Pictures of Obi-Wan were sent to me through the EDA app during his day training!

    I adopted Sookie, a two-year-old bully mix, from the shelter, and within her first week home she…read morebegan showing signs of separation anxiety. I was nervous and didn't know what to do, so I reached out to Epic Dog Academy. They scheduled a same-day consultation, which immediately made me feel supported. Sookie started the Honor Roll Program the following week. Throughout her training, her trainer Erin kept me consistently updated on Sookie's progress. Toward the end of the two weeks, Erin recommended keeping Sookie a little longer because she needed some extra help -- and I truly appreciated that honesty and care. If Epic Dog Academy didn't genuinely care, they could have easily sent her home, especially with the holidays coming up, but instead they did what was best for Sookie. I picked Sookie up about a week ago and, to be honest, I was nervous about bringing her home. Erin scheduled our in-home training session just three days after pickup, and even checked in with us after Sookie's first day home to see how we were doing. While Sookie had a solid grasp of her commands, we struggled with crate training at first. During our in-home session, Erin helped us work through those issues, and since then, crating has been easy and stress-free. Epic Dog Academy -- and especially Erin -- did an amazing job with Sookie. They've given her confidence, and she no longer panics when I leave. The attentiveness, support, and care they've shown toward both Sookie and me has meant so much. We truly couldn't have done this without them. I'm so grateful for Epic Dog Academy and look forward to continuing our journey with them. I know Sookie will only continue to improve and live her best life.

    Dogtopia

    Dogtopia

    3.8
    (151 reviews)

    Knowledgeable and caring people work there. My dog loves it there and is always happy to go.read more

    After bringing our dog to Dogtopia, we noticed several negative changes in both her physical…read morecondition and behavior that gave us serious concerns about the level of care being provided. Each time she returned home, she had unnecessary cuts on her nose and ears. We were told the injuries happened because she rubs her nose in the crate and plays rough, but she is already crate trained and has never experienced these kinds of issues elsewhere. Even more concerning were the behavioral changes. She started developing bad habits, including jumping up on people and playing much rougher than we allow at home. A few times, she also became noticeably timid, which is completely unlike her normal personality. She even began having difficulty pooping, dragging her but across the pavement and our floor at home, something she had never had issues with before attending. Her behavior and overall condition changed negatively after going here, and that was very concerning for us to see. Because of these repeated issues, we decided not to move forward with the monthly plan we had signed up past week, which was supposed to begin on June 1st. However, despite the membership not even starting yet, we were told by Amber we would still be charged the full amount. I understand a 30-day notice policy for an active membership, but charging customers before services have even begun feels unreasonable and unfair. Hopefully Amber will be able to work it out. We gave this place two chances hoping things would improve, but unfortunately that was not the case. We trusted them with our dog and expected a safe, professional environment, but did not workout for the best. Unfortunately, we will not be returning.

    Emergency Pet Intensive Care

    Emergency Pet Intensive Care

    3.3
    (442 reviews)

    We are beyond grateful to everyone at Epic Vets for the incredible care they gave our sweet frosted…read moreface Kona Love. From the moment she arrived, we knew she was in compassionate and capable hands. A special thank you to Dr. Saaiman for her expert surgical care, and to Dr. Stenseng for the thoughtful follow-up that helped Kona continue to heal. We also want to recognize the amazing veterinary technicians who cared for her throughout her recovery. Your kindness, patience, and genuine love for animals did not go unnoticed. Watching your beloved dog go through something so traumatic is heartbreaking, but your entire team gave us hope, comfort, and confidence every step of the way. Thank you for treating Kona like she was your own. We will never forget the compassion and dedication you showed our family. From the bottom of our hearts, thank you. We are forever grateful.

    I am extremely disappointed with the care my dog, Romeo, received at this clinic. Romeo had…read moresuffered a horrific attack from another dog that left the skin on his neck ripped off. During an already traumatic and emotional situation, we trusted this clinic to provide the best possible care and ended up paying upwards towards $5,000 for treatment. Unfortunately, the suturing was done very poorly, and we were concerned about how his wounds were healing. We decided to seek a second opinion elsewhere, and the other veterinarian confirmed our concerns and provided proper treatment. Since then, Romeo has healed well. No pet owner expects perfection, especially in an emergency, but we do expect competent care that matches the cost of treatment. Spending thousands of dollars only to have to seek corrective care elsewhere was heartbreaking and frustrating. I would strongly encourage others to ask questions and consider getting a second opinion if something doesn't seem right.

    Mr Napper Tandy - petservices - Updated July 2026

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