Let me first say, I do not give bad reviews but this deserves one. At first I was impressed with Glen as he responded quickly and on time. We purchased a home in Kyle, Texas and he was referred to us by our realtor. We believed his report gave us a thorough understanding of the property but to no avail it was faulty. We had a company come sweep the chimney and look at the air ducts where black mold was found all throughout the system. Bad stuff ! It will cost us thousands to clean that up and make it livable. If Glen had properly inspected our HAVC system and discovered this severe problem we could have come back to the sellers but the discovery was after closing. Our realtor contacted Glen and he made excuses of not being an AC guy and claimed it was just dirt! NOOOOO it's not! Maybe not but he does have a license which qualifies him to checkout these important features. I am extremely disappointed in his lack of service and willingness to help us out with the cost of HIS mistake. Our realtor offer to reimburse us and he had nothing to do with it! Shame on you Mr Inspector, shame on you. read more

As a first time home buyer, my head is swirling. I called Glen and he was very kind and helpful on the phone explaining exactly what he did and how much each service would cost and if I should have it done. He was even able to fit me in for an appointment the next day! He showed up on time, answered more of my questions and my moms questions, while giving the house a thorough investigation. I ended up staying the whole time, but he told me I didn't have to. It took him two hours to go through the entire house. By the time he was done, I knew he had scoured everything. At the end, he went through the report with me item by item explaining everything he noted. I then received an email copy of the inspection to send to my realtor. I would definitely recommend Glen to my friends! I felt he went above and beyond. He definitely knew what he was doing and made confident in my housing purchase. read more

I had a miscommunication issue with Glen Burton and thought I was getting availability and price quotes from Mr. Inspector whereas Glen thought I was confirming an appointment time. That was my fault, I can definitely see how it looked like I was confirming an appointment and I should have been more clear. They showed up to the property in San Marcos a few days later and my realtor called me letting me know they were there. I was surprised because I wasn't expecting them and they called me. I told them that I was very sorry and thought I was just getting potential scheduling times. Glen was very upset understandably and told me they could have been doing other inspections at this time and asked if they could finish the inspection anyways since they were there. I told them I wanted to cancel because I wanted to use another inspector. Glen asked why and when I said the other inspector used infrared camera and I just liked the other guy more - Glen. Blew. Up. He started telling me how many inspections they have under their belt, that they've inspected multimillion dollar houses, and that they were probably the most experienced guys in Austin. I told him that I was really sorry but wanted to cancel anyways. He's upset because of the time and money already spent on the property (this was understandable) and I asked if I could pay him for the inconvenience. He asked how much instead of giving me a number and I threw out a number ($50 which turned out to be low because I wasn't sure how much the going rate was and I was also in shock at being yelled at when I said I wanted to use someone else) which served to make him more angry. We finally agreed to get his guy to pause the inspection to sort everything out. It's based on this interaction though that I won't be considering Mr. Inspector again for future inspections. I'm sure they know their stuff and that this mistake was my fault but I'd rather not be potentially yelled at again. read more

This was my first home inspection. I needed it done last minute and fortunately I found Mr. Inspector. Glenn came out the next day and gave a thorough review of his findings. He explained each issue in detail and answered all of my questions. If I need another inspection in Austin in the future I will use them again. read more

Glen and Glenn are absolutely awesome. Not only are they thorough but they are fun and knowledgeable. They take pictures of everything and leverage technology to help walk you through everything they find to help insure you and your family are making the right investment. I'm a visual learner and a novice so we would visit their inspections near the end and they would literally point out the problems they found and explain why they were concerns. This was extremely helpful. Furthermore, the write up they send is also extremely detailed. We will use their service from now on. read more

Very thorough with the home inspection and super knowledgeable guy. Glen is the man! We weren't sure what to expect when inspecting this home and afterwards felt like we could make our decisions with confidence. Thanks again! read more

I am a realtor here in Austin. I have used Glen with Mr. Inspector four years and he is absolutely top-notch! He is very professional, always very thorough & is always available to me usually within a couple of days which is very important when you're a realtor and only have a few days to inspect a property. All of my clients have been extremely satisfied with Glen's inspections. I even used him for the inspection of my own new home before I closed on it. I highly recommend giving Glen at Mr. inspector a call for your inspection needs! read more

Thank you Glenn It was such a delight to talk with you. And I was really impressed with your report. You are the brain surgeon of home inspection. read more

Glen was responsive and offered a competitive rate for the home inspection I wanted. There was a scheduling snafu, and Glen missed our appointment, but he generously offered to make it right and set up an appointment for when I was next available. The other Glenn came on time to do the inspection. He was personable, professional, thorough, and I believe he was honest. I'll call Mr. Inspector again if I need another home inspection. read more

My home was recently inspected for a buyer by this company. When I received a copy of the report from my realtor with the buyer's requests for repairs, there were several inaccuracies listed in the report about things not working or being detrimental to the house that were entirely inaccurate. I spent half an hour going around my house taking videos on my phone showing my realtor that his report was blatantly wrong. In addition, I have found a couple of damages to my home that were not there before the inspector came, and several things the inspector needed to move or touch were left haphazard, which I find incredibly disrespectful to me and my home. (Edit: to be fair, the inspection report did NOT scare off my buyer but did cause them to request a lower price, which may cause them to lose my house, as I have had multiple offers.) read more

Quality work is completed in a timely manner. Pricing was very competitive and Glenn is just an all around great guy! Will definitely use him again! read more

Glenn has Great customer service skills, stays focused on his mission and is a Great asset for his company. Great chatting with ya and appreciate your COVID awareness behaviors! read more

From a buyers perspective: Mr. Inspector inspected our home, and he left a long list of things that needed "fixing." As we've delved into these items, with multiple specialists: everything from stucco, to roofing to septic to foundation specialists, we've seen that each item was either minor or inconsequential. And, while you may feel fine about an inspector being extra particular, it has been a big headache. The inspection itself took over 3 hours. (During the inspection he took a gumball out of our pantry. A gumball is no big deal, but I wish he had asked, because then I had to wonder what else he'd be willing to take.) On another note, personally, I liked the guy, I think he's friendly and easy going. read more

Being a first time buyer, Mr. Inspector was patient and took his time to explain everything and answer all my questions. He has that personal touch that made me feel confident I was getting the information I needed to take the next step in buying a home. We highly recommend him! read more

Glen goes above and beyond for his customers. Amazing service and responsiveness! If I could give him more than 5 stars, I would. Thanks Glen, you're the man! read more

My husband and I contacted Glen, aka Mr Inspector, off a list of several home inspectors our realtor recommended. We liked Glen's candor on the phone--it sounds like he likes his work, likes to keep it simple as the owner/inspector, and has a lot of experience under his belt. His rate was also competitive. In person he was great--efficient, friendly, and positive. He had an assistant with him who also worked hard and seemed thorough, but he left most of the talking to the boss. We luckily didn't have much to worry about in our newly purchased home, but he did a good job of explaining what he did find. He also shared his personal/professional recommendations for what we fix and what we ignore, which we really appreciated. His report arrived promptly by email (same day) with good notes and photos. We had one follow up question a few days after inspection and he promptly called back and did his best to re-explain for us. read more

Glen was referred to us by a good friend who strongly recommended him, and really appreciated all that he did when moving into their new home. He spends a lot of time making sure that all details are taken care of. He is very professional and great customer service (responds quickly to any questions/requests we had). He inspected the home we are selling and did such a great, thorough job that we asked him to inspect our newly built home. Again, we are very pleased and would highly recommend him to anyone needing a thorough detailed inspection. read more

Glenn was terrific and a true pleasure to work with. His work and his report were very thorough. He helped to identify a number of issues that I would not have known about on my own on my new build home. I would certainly recommend Glenn and be happy to work with him again. read more

Glen, the Inspector of Mr. Inspector, is very professional and very easy to work with. I've worked with him on two personal real estate purchases (the first one fell through due to an FHA appraisal). I agree with the reviewer A.A. on all accounts. He is efficient and tells it like it is. When making a real estate investment I want the best to make sure I know what to expect. Glen won't let you down. I will recommend him to clients and friends without hesitation. read more

Glen and Glenn were both professional, and personable. They were very thorough and communicative. I felt very well informed and educated after the completion of their inspection. I highly recommend their service! Thank you. read more

Glen at Mr. Inspector was quick to respond to my emails and calls, and was able to schedule something quickly even during a really busy season (and my job was not a big or profitable one, and I'd been turned down by a few companies previously because it didn't meet their minimum.) Bill, his assistant arrived early and worked quickly, all the while being friendly and informative. I'd highly recommend Mr. Inspector! read more

Glen Is a great home inspector! I'm a license agent and he always saves my clients money and performs an excellent job.

Thanks Glenn for helping me out. Would recommend Glenn to any one looking for a fair priced inspection. The work done was very detailed. Defiantly helped me out make my decision. Dont short your self when getting an inspection. This is one service that is very important. I recommend hiring Glenn. read more

Our 1-year warranty was about to expire on our home, and I wanted to get it inspected, so our realtor gave us the contact info for Glen, aka Mr. Inspector, and he was great! He and his co-worker showed up as promised, were super friendly, and got the job done quickly and thoroughly. The even showed me a few things about the house I didn't know, and told me how to fix a small faucet problem (handle came off), among other things. read more

Glen and Glenn were prompt, thorough, and a pleasure to work with. Highly recommended for a thorough inspection and friendly service.

Glen Burton has been inspecting houses for over 15 years so I trusted him with inspecting my house. He was very detailed, professional, on-time, and followed up quickly with his report. He's a good guy and I would definitely recommend him to anyone! read more

My fiancé and I are first time home buyers and we called Mr. Inspector to come out and do the home inspection. Glen and Glen (2 dudes , same name ) got to the house and spent several hours doing an INCREDIBLY thorough job. They took tons of photos and gave detailed accounts of all the issues they found. They even spent extra time with us after they finished the inspection and took around to show us what they discovered and gave us advice and answered all our questions. They were very friendly and patient and didn't try to rush us through anything. I think these guys are exactly who you want doing an inspection on a house you might possibly be making a home. I will be recommending them to everyone who asks for an inspector reference. Thanks guys! read more

We were able to get an appointment very quickly. Glen and his partner were very thorough in their inspection report, and he promptly answered all of my questions afterwards. read more

Glen of Mr. Inspector is wonderful! He is so easy to talk to and throughly explains all of his "findings". He made the whole inspection process so much easier than I thought it would be! I would highly recommend him to anyone looking for a professional and personable Inspector :) read more

Glen AKA "Mr. Inspector" was recommend to me by my real-estate broker, he did a descent job with 90% of his inspection of the home I'm purchasing until he couldn't get a trap door open because it was jammed by a water line, he put his foot on the water line to get it out of the way and shattered it and it was the main water line for the whole house, which didn't let him complete his inspection of the plumbing in the house. I thought he would fix it but he said he didn't have the materials or the time to fix it, and that I should fix it. When I asked him if he would discount the already pricey inspection, he told me that the pipe needed to be replaced anyway and that he needed to be paid his full fee because he had to go his next appointment. Glen may by a nice guy and knowledgable with respect to home inspections, but he has a thing or two to learn about customer service, it's not always about making a quick buck, sometimes being fair and doing the right thing can get you more business down the road, instead of a less than positive review. I'm not saying not to use his services, but I'm not recommending his services either. read more