Great service friendly fast service very informative this guys awesome please please people if you…read moreneed your cell phone repair come to all phone repair

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Great service I've been with Verizon for a long time and I'll continue to stay with Verizon unless…read moresomething happens

Holy Smokes! Robert Edmonds helped us out of a nightmare situation with our phones. He was patient…read moreand helpful. This man deserves a raise.

Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

Great repair and customer service! I took my tablet in because nothing would show on the screen…read moreafter I dropped it. The front and back separated as the tablet hit the floor. The only way I could tell it was working was that the scheduled alarms were sounding as usual. I'm glad I went, I prefer to keep my electronic devices as long as possible. Thanks to Electronics Overhaul for having reasonable repair fees. A special thanks to Adam, who I believe did the work!

super helpful and a positive problem solver shout out to serenity! my old phone was having all…read morekinds of problems but she was very patient and on top of the issues !

The employee was on a personal call the entire time we were there. She also seemed to be annoyed…read morewith us

Rude staff Way too expensive and they are not willing to…read morehelp you with what you need, they will overprice everything

Oh yeah man I got excellent service from Jay today. He looked at my phone on which the screen was…read moredead and in a few minutes he took care of it. I truly appreciate the timeliness with which he took care of the problem. Highly recommend this store!

very poor service, but I ain't take my dog here to get programmed. They know nothing about Apple…read more iphone

AJ, the manager, was AMAZING to work with. He was knowledgeable, friendly, and professional but…read morereally what I loved is he went above and beyond to ensure we had a great experience. Even though the service didn't work for us at Lake Gaston (no towers), he handled a complete refund and ensured we were completely satisfied. I must have called before signing up with at last 30 questions and he was always happy to help. Same even after cancellation. I will definitely recommend this location and especially AJ.

iPhone screen cracked? You can go to the Apple Store and get it replaced, but doing so will set you…read moreback $125 AND you'll have to wait a few hours for the mysterious fixit wizards in the back to work you in. OR You can have your screen repaired at this kiosk and it will cost you $65. It literally took the guy 12 minutes to replace the screen. Advance the clock a few weeks and I end up cracking my screen again. Took it back and he replaced the screen in under 10 minutes this time. Dude is good. If you have to get your screen repaired, stop by this kiosk in the Greenbrier Mall, git-r-done and save yourself some $$ in the process! Check-in with the Yelp app and you get a free ($5 value) glass protector screen. And, no, it doesn't void your warranty. Quick story: I needed to have my iPhone battery replaced and the Apple Store tech said that the screen needed to be fixed first because it was sure to get worse when he went in for the repair. I told the Apple guy that I would have my screen replaced by a 3rd-party vendor before bringing it in for the battery swap. He said as long as the vendor didn't touch the battery, all would be well. And it was. New screen by the 3rd-party and new $29 battery from Apple. Back in business!

Came here to get the screen repaired on my sons iPhone se. The two gentlemen behind the counter…read morewere friendly. I didn't know the mall had shortened hours or if it was just this shop they close at 7 and said it would take less than 10 minutes to fix the phone and it cost about $65. Overall I'm pleased as it was quick and painless. They out a screen protector on the phone and the phone is like new.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I would give zero star because nobody can ever help and you sit on hold forever to speak to someone…read morebefore they say that! This is the worst company I've had next to cox ! Can't ever get anyone on the phone been sitting on hold for 45 mins and this is not the only time that has happened! I was finessed into getting them I was told my bill would be 69.99 by their associate JADA and never have I ever seen a 69.99 bill and I've had them over 6 months. I haven't seen my reward for having them or anything. They are a bunch of bullshit find someone else!

I absolutely HATE cell phone stores because they are so uppity and pretentious BUT... Darius…read morecompletely defied my expectations. He sets the sample of what customer service should be. He sought out every opportunity to give me a good deal as well as educate me on the products I was considering. Can't speak for the rest of the staff but I am confident that his presence in that store will elevate the experience of any others around him. He's the real deal!

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.