Great service friendly fast service very informative this guys awesome please please people if you…read moreneed your cell phone repair come to all phone repair

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Short and sweet visit here!…read more I had no idea this location existed! But to my surprise we made a quick U-turn and stopped in to pick up my "Tmobile Thank You Hat" I visited on a Tuesday, November 13th I believe... I was greeted immediately and told the employee my reason for stopping by. She asked which hat I wanted... I quickly chose the hat with the most colors... In less than 30 seconds the hat was in my hand. Satisfied and happy customer! I suggest if you are in the area or near this location, when Tuesday's roll around, stop in to pick up your free gift from Tmobile. No waiting in line, no disappointed faces because they're out of stock. This store is located in the Harbourview section of Suffolk. Others stores nearby: Harris Teeter, Buffalo Wild Wing, movie theater, Tropical Smoothie etc. a lot is around. Have fun and enjoy life :)

Just like how all trees need water to grow and all humans need air to live, companies need store…read moremanagers like Romeo Renard to survive and prosper. You are a true assest to TMobile. I walked into Harborview T-Mobile for the very first time as a disgruntled previous T-Mobile Customer. Mr. Renard had nothing to gain with helping me with my problem. I wasn't pleasant when I came in the door that's for sure and he was aware that we had already signed a contract with another carrier. But this man and his staff wanted to change the image that I had forever sketched in my head of TMobile. I don't want to reveal what this manager did to turn my frown upside down as I don't want him inundated with requests but if you have TMobile issues, this is your store! Go see Romeo, Daniel, Elisha, or Dion. They are AMAZING! I appreciated Mr. Renards positive attitude and his ability to motivate other TMobile people that work outside of his store. There WILL be a day that we will return as TMobile customers thanks to Romero Renard and we will only do business at the Harborview Marketplace Store. Mr. Renard and his team's dedication, enthusiasm and insight are really inspiring. I wish all of them many years of great achievements. Just an opportunity to say 'wow' and 'Thankyou' for all your great work. May each of you enjoy success in ALL of your endeavors.

very poor service, but I ain't take my dog here to get programmed. They know nothing about Apple…read more iphone

AJ, the manager, was AMAZING to work with. He was knowledgeable, friendly, and professional but…read morereally what I loved is he went above and beyond to ensure we had a great experience. Even though the service didn't work for us at Lake Gaston (no towers), he handled a complete refund and ensured we were completely satisfied. I must have called before signing up with at last 30 questions and he was always happy to help. Same even after cancellation. I will definitely recommend this location and especially AJ.

These guys are the best! They are professional and loads of fun! They were able to meet my needs in…read morea quick and proficient manner. I will recommend for others to use this Ntelos location and will be returning for all of my wireless needs

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I waited in line for over an hour. In which during this time frame after check in, other…read moreindividuals who came in were called prior to me. Now this could be because I wasn't already a T-Mobile customer and I was turning in equipment. Just to be turned around and couldn't be assisted with dropping off the equipment. I'll definitely be going to another location.

This trip to T-MOBILE was embarrassing. I could not locate my phone in my car. Yes, you read it…read moreright. I lost my phone in my car. The weather was extremely cloudy and my car's dark interior hid my black phone case. I explained my problem to the customer service greeter. She smiled and asked for my phone number. She kept letting the phone ring until I could locate it under my front sea seat. The phone fell off it's magnetic holder. Great customer service just because. Thank you!