I would give zero star because nobody can ever help and you sit on hold forever to speak to someone before they say that! This is the worst company I've had next to cox ! Can't ever get anyone on the phone been sitting on hold for 45 mins and this is not the only time that has happened! I was finessed into getting them I was told my bill would be 69.99 by their associate JADA and never have I ever seen a 69.99 bill and I've had them over 6 months. I haven't seen my reward for having them or anything. They are a bunch of bullshit find someone else! read more

Verizon - Mobile Phones Near Me - Suffolk, Virginia

I absolutely HATE cell phone stores because they are so uppity and pretentious BUT... Darius completely defied my expectations. He sets the sample of what customer service should be. He sought out every opportunity to give me a good deal as well as educate me on the products I was considering. Can't speak for the rest of the staff but I am confident that his presence in that store will elevate the experience of any others around him. He's the real deal! read more

You can't even call the store direct. They forward calls to a call center. Loads of Training is needed. They just tell you whatever. Lots of workers but no actual help. Wasn't expecting much but this was the Worst experience ever. Do not go to this location they can't help you here. read more

Was sold a high end iPhone for big bucks being the gullible trusting senior I am. The son bitch ain't no good, drops call, cuts out during important business and calls to my doctor, and is useless when I make calls to my ailing sister in England. All adds up to more minutes. Is it fraud to see a senior something that don't work and say it is the hottest thing on the market. I'm callinf the ACLU and the American for the Protection of Seniors as Verion Tect says they are aware the need a new tower to improve service to everyone, not just seniors, and they don't care to build it. Well. I won't care to do business with Verizon who defrauded me out of my hard earned $1200.00 when I'm on Social Security aka fixed income. It's immoral. read more

This store is terrible with their customer service. They blame it on being understaffed but all the workers are sending people out to call customer service and deal with everything through them. None of them are willing to help with general questions or anything. We're trying to switch over from another carrier and they refuse to help us even when we're trying to give them our business. I waited for 2 and a half hours to speak with someone on the phone, to ultimately not get anything resolved and by then the store closed. You're not understaffed, you're lazy! read more

Everyone should come and visit this store as their personnel are fantastic and the layout spectacular!!! From the moment I reach for the door handle until I left I was treated with respect. At no time was I treated like a future prey with endless money in my pocket. The store manager, Adam, and the cell phone instructor, Terrance, made me feel welcome and were very knowledgeable about their products. The best part of the evening was how they took the extra few moments to build a relationship with me and took the time to answer my endless questions all with warm smiles that reached the eyes. Not once did they make me or anyone feel unwanted or ignorant. As for the store manager, Adam - he had a tough job with my billing questions as 2 other store managers refused to answer. It didn't matter to him what had occurred at the prior 2 stores, his bottom line was to ensure the billing was correct and if not, was prepared to figure out how to fix it. After explaining the situation, he excused himself after making sure I was comfortable while researched the problem. Upon returning, he answered each question honestly even when some of the answers would not be in my favor. Let's switch to Terrance for a second. I had quietly sat down in his iPhone class waiting for Adam to complete his research of our account. Terrance politely stopped and welcomed me to join in even though I had a Samsung Siii. After talking about the application, he demonstrated each one making sure we were able to accomplish each and every feat. He taught his class while encouraging us in an interactive fun way. Within minutes we were helping and encouraging each other. He is a true gifted instructor as not only did he teach us the skills, he was also able to build long standing personal relationships. I quickly understood why one lady drove an hour for his class - he was well worth it! Once my questions were answered, both Adam and Terrance gave me their business cards and encourage me to call them if I had any future questions or dilemmas. As to the layout of store - it entices a customer to not only come in and buy, but to linger and explore the various items. One sales lady, her name is Rishona, stopped on her way out and took the time to show me this new speaker system that lights up in various ways. She could have moaned about not leaving on time, but she didn't - she excitedly demonstrated the $199 gadget. Everyone in the store could see how she enjoyed working in that particular store. Overall, the employees of this store along with this new welcoming layout make an extraordinary team!! I, for one, will gladly drive the 30 minutes to talk about future purchases. This team SAVED a longstanding Verizon customer tonight as I was not a happy Verizon customer before meeting them. By the way if you are coming from the Peninsula I bet you, too, would enjoy the drive through the beautiful countryside too. Verizon management should be proud how Adam runs his establishment!! read more

My Razor Max was dying a slow and painful (for me) death so I knew it was time for a new phone but had major concerns about making sure all my data/ pictures / apps etc transfered over. I first went to the Harborview Verizon store and I was told that they couldn't do it - my cloud wasn't working and they couldn't get it working and that they couldn't back up all my pictures on my SD card. I asked about features on new phones and he even told me that I wouldn't want the Samsung Galaxy 3 because the battery life wasn't good. He was actually rather rude as well as unhelpful. I left feeling very dejected and anxious about what I was going to do. The next day I walked into the Suffolk store not expecting much. When I explained my situation to the man who greeted me at the door, he said DON"T WORRY - We can help you! Wow what a different attitude just walking in the door! My solutions Specialist Joe Burgin was outstanding in every way. He explained to me all the features of both the new Razor Maxx as well as the Galaxy 3 and the Galaxy 5. He was so thorough and knowledgeable.He had NO PROBLEM backing up everything on my phone to the SD card and got my cloud working. Every step of the way, he reassured me that he could get everything on my new phone. His helpful and positive attitude was very encouraging. So I jumped off the cliff and purchased the Galaxy 3! Joe came through - EVERYTHING was on my new phone. He explained the case options and I bought the LifeProof to protect my phone. He got me outfitted with all the accessories and gave me the current discounts and even a trade- in my my old phone. Joe even made some suggestions for upgrading and taking advantage of current discounts for my husbands phone. We will come in with in a month to upgrade him and we will ask specifically for Joe! I LOVE my new phone. And most important I loved my purchase and upgrade experience. Joe was so knowledgeable and helpful and kind to a non -techy like myself! Then - can you imagine... 3 days later - the Suffolk Verizon store CALLED me to make sure I was happy! I have never had that happen before! I am just thrilled and grateful and will do all my business with the Suffolk Verizon store from now on. Joe - thank you - you are the BEST! read more

Went into this location to find out why my data usage was up and battery was draining. Asked the young lady if she could just check the settings on my phone to ensure they were set to pick up WiFi when appropriate and maybe something running to cause my battery to drain. She told me that she did not know what my home WiFi was set at so she couldn't help me. Explained again and got the same answer. She just wasn't listening to what I was requesting (which had nothing to do with my home network) When she became rude and condescending, I started to ask for someone else, but figured whats the use, so I left and called Verizon where I received really good customer service. Everything was taken care of and we located the issues. It's always hit or miss at this location whether you will get good helpful service or some rude idiot. read more

While this location may have moved and upgraded their space, they brought along all of their pre-existing problems. The staff, while friendly for the most part, are extremely slow. Some staff are also unprofessional in appearance and behavior, wearing headphones while helping customers and chewing gum, even spinning it around in their mouth in a fashion that customers can see it. Very disappointing when visiting a phone store takes longer than visiting the DMV. As usual the warranty process is also ridiculous as we now have to wait without a phone for a minimum of three days to get a replacement phone shipped to us rather than just replacing it with a phone they have on location. Oh yeah and now they also don't even replace your screen protector during the warranty process even though we paid over $30 for the protector in the first place. Overall Verizon is the worst place to go for phone service and should be avoided if at all possible!!!! read more

Joe at Verizon in Suffolk was very patient and informative. He knew his "stuff" concerning all aspects of billing and available discounts for my family's budget. He was aware of and offered promotional deals for which we specifically qualified. Joe should be considered a valuable asset to Verizon Wireless and compensated for his performance. read more