We were driving from Texarkana to Austin this morning and a tires started to go flat. Pulled up to…read moreBurnett Family Tire & Auto and had a wonderful experience! Friendly, fast, and nice place with great coffee. Thanks so much!!

Took my car in Friday April 4th to have tire checked out after it lost 12 pounds over night. Guys…read morewere very professional and got me in right away. However severe weather had come in and did that play into them rushing their analysis. They came out told me they found nothing and they believed car would be safe to tow on Monday. We got 180 miles outside of Canton when tire blew. Please know that people put their safety in your hands and your job should be more thorough. Did storm play into quality of service received or is this common practice?

If I could give 0 stars I would. Y'all need these 5 stars removed bc I know there's no way we're…read moretaking about the same place. My husband got my oil changed Saturday after already waiting over 45 minutes. On the SAME DAY we noticed the car was scraping, I checked it that night and of course they forgot to reinstall my skid plate. I have a car that sits low so I know every little bump in the road is going to cause damage. He tried to take my car as soon as they "opened" on Sunday, PER THEIR HOURS. They were no where to be found. He sat honking, calling, waiting for 30 minutes and finally gave up and called the number listed. That number isn't even the store number, it goes straight to corporate according to whomever answered. He explained the situation and the person said "well someone's definitely there, the account is active online.. maybe they're in the bathroom". He came back home, car still untouched, and tried again multiple hours later to the same thing. Fast forward to today (Tuesday) and he took it back up DURING THEIR HOURS OF OPERATION and still, doors shut, no answer. So now I'm on day 3 of my skid plate being constantly damaged and no answers. I've tried calling the phone number, every time it tries to tell you the hours of operation.. there are none... I tried to speak to a PERSON and the phone hung up upon transfer. This is ridiculous and extremely infuriating. If you run this business, please reach out and FIX MY CAR. - A really mad customer who NEVER leaves reviews for anything. UPDATE: Jason/Jaxon.. not sure, he covered his name tag when I asked for his name... probably shouldn't be YELLING at people from the jump. Or trying to act all nice after I asked the manager for corporate and claims information. Day FOUR and we finally got someone to fix my skid plate. I do want to say thank you to the, I'm assuming manager, for his help in de-escalating the situation the best he could after his employee (which after speaking with my husband, Jason/Jaxon was the one who originally didn't put my car back together properly) starting yelling at me from across the lot. He handled everything perfectly and didn't hesitate to take pictures of the plate for me when asked. He also reached out to his regional supervisor and said we would be getting a call within the hour. I'll update that too if it ever happens, but with the inconsistency of this location I have my doubts. I also wanted to be completely transparent and add that generally I'm an extremely non confrontational person, especially when it comes to the service industry, I've been there, I get it. But 1. You raised your voice at me without any prior knowledge or communication, I had literally just pulled in and was going to ask which bay to go to.. couldn't even do that because he was already yelling. And 2. I had my babies in the car, no one's going to speak to me the way he did in-front of my children without consequences.

I would select 0 stars. I waited from 305 pm -355pm in bay with no follow up. this was a waste of…read moretime. if you are the owner please call me at 832-833-5986. The workers stood around on phones and were in no rush to work. I politely stated I would be reaching out to quality of service.

Got to me very quickly on short notice and got me back on the road. He's a lifesaver, if anything…read morehappens and I'm in the area he will be my go to!

Our RV developed emission control problems which prevented us from filling the fuel tank. We…read morecontacted Ricky and he was able to diagnose and fix the problem in a matter of a few hours. He followed up with us the next day to ensure all was well. Great service. Thank you for your good work and fast service.

The wait is three times longer than normal and no one informed me beforehand. We are now at an hour…read moreand 10 minutes and they just now got my car started when there was only one car ahead of me for oil change that I could see. This really messed me up as I was getting some groceries that needed refrigeration and I thought I would be out of here in 30 to 45 minutes. i'm tempted to give a minus one because I have never had to wait this long.

Just discovered this GEM of a mechanic. They were friendly upon first meeting. They quickly…read morediscovered what the issue with my vehicle was and were excellent about communication and keeping me informed of what was going on. If you're in the area and need automotive work done give them a call!

From the owner: Automotive Repair, A/c Repair, Diagnostics Oil Changes and Tune Ups, Automotive Detailingread more

I found a great Mechanic!!! Chad was able to fix my truck were others couldn't find the problem…read more The truck runs GREAT!!! THANKS

Thanks to Chad I was able to get my truck running in no time.He also saved me some money.read more

Called and filed a claim over the phone, and ZERO contact back. Don't know why I wasted my time…read more Called 1/28

The manager Cassidy suggested the wrong oil weight for my 2019 Ram classic Big Horn 5.7 Hemi. Now…read moremotor not running right,gas milage has dropped nearly 3 miles per gallon and can't get hold of anyone. Pathetic service. Larry Barrett

Brought my car in to have the AC fixed. Then a few weeks later brought it back in because it…read morestopped cooling. They "fixed" it, and did an oil change. My check engine light came on and stayed on. I was told that "Mercedes do that". Before I could take it to the dealership, the car died on the highway. They charged me to diagnose it and then said they couldn't do anything. Ended up the engine seized and locked and needed a new engine. Car was trash. Will never come here again and would never recommend them to anyone.

If you have vehicle troubles this is the place to go. Ryan's Automotive is one's by a fair and…read morehonest person that cares about his customers. He is a skilled mechanic that knows his stuff! I have used him several times now. I've gone to him before with what I thought was going to be an expensive repair and he found the problem. It was something much cheaper to fix and he called and let me know. He had the opportunity to overcharge me for something I didn't need and we already had the parts for but did he was upfront and had me back on the road in no time. If you need a repair give them a call!

Quick to respond and the guy that came to help me was a solid dude. Good folks. Highly recommend.read more

AMAZING service!!! Spent the day running errands in Dallas and was heading home to Cooper and my…read moreTahoe had other plans. Made it to a gas station in Campbell and my Tahoe shut down completely. Called Dalton with Kirby Automotive and he quoted a price and said give him about 30 minutes and he would be there. He showed up in the time frame he quoted, loaded my Tahoe on the flatbed and towed it to Cooper with me and my momma riding as a passenger. Dalton is very polite and respectful. If you ever have any needs for towing or mobile mechanic, give Dalton with Kirby Automotive a call. You will not be disappointed!!! Thanks for taking such great care of us, Dalton!!! Many blessings to you!!! HIGHLY RECOMMEND!!!

I scheduled a 9:00 a.m. appointment online to have my vehicle diagnosed and receive an oil change…read more When I arrived, Justin informed me that scheduling the appointment online wasn't enough and that I also needed to call ahead. That requirement wasn't communicated during the online scheduling process, so it was confusing and frustrating. I was then told it would take 7-10 days just to diagnose my vehicle. That completely defeats the purpose of scheduling an appointment. I was still told it would be over a week before anyone could look at it. Your website advertises "fast and reliable service," but my experience was anything but that. Being told it takes 7-10 days just to diagnose a vehicle because there isn't enough staff is disappointing, especially for a Ford dealership. Staffing issues should not become the customer's problem after an appointment has already been scheduled. I chose your dealership because it's close to where I live, but based on this experience, your service department did not meet my expectations. Had I taken my truck to WRay Ford in Bossier, I believe the diagnosis and oil change would likely have been completed the same day

Took our truck in for electrical issues. We spent a fortune in Georgia at a Ford dealership there…read moreand they did not find the problem. Not only did All Star find and fix the issue they were very reasonably priced, far cheaper than I thought and delivered my truck to me when it was fixed! Highly recommend this dealership. Also working with Melissa in the service department was great- she's friendly, helpful and kept us informed. I forgot to check in the last few times I've been in, but all the guys in the service department I've dealt with are great!