They have outstanding customer service. The front desk man…read morewas my first reason to return,his professionalism,respectfulness and knowledge was so on point it made me so comfortable to return. They received the starter for a 2019 Escalade Cadillac and hit it up an running in no time. Great work done in a timely manner by professionals. Thank you Hoovers Automotive with helping #12 Lakers dad get back on his feet. Sincerely Anthony and Taurean Prince

My experience at Hoovers Automotive went like this. I have a son that's a student at Texas A&M…read moreCommerce. His car stopped on him at the McDonald's ( 0.7 ) miles away from Hoovers. I called Hoovers the next morning and told them what the car was doing and asked could they service it. I spoke with a guy name Jeff. Jeff stated it would be $129 for diagnostic and tow. I paid for that over the phone. 30 mins later , Jeff called me to advise me that they had sent a worker out to McDonald's to jump start the car and did work , so I'd have to pay for a tow. Yes , that's correct after he told me it was included in the $129. I used my roadside assistance and got the car towed to Hoovers. About 3 hours later , Jeff called me and stated they figured out what the problem was and the car needed a Starter. I asked if that was it , and he stated " yes , but after we put the started on if we find anything else , I'll call and let you know ". He told me the Starter and Labor would total $645. I thought that was kind of high , but my son needed his car the semester was ending in 2 days. I paid $300 for the Starter right then. Jeff stated I could pay the remaining $345 when he calls and tells me the car is ready. He told me the Starter was in a difficult place , so that's why the labor was $345. 35 minutes later , Jeff called me and told me my son car was ready for pickup. YES , labor was $345 for 35 minutes. He also told me , nothing else seemed wrong with the car. Picked the car up , the next day my son leaves to come home and the car stopped again after driving about 12 miles down the road. I called Hoovers , they told me to have it towed back and what they did was next warranty. Mind you the car is doing the exact same thing from the first time they had. Jeff calls me a day later and tells me , the motor locked up , but they can't understand how it locked up cause it's oil in the car. Basically spent $800 for 12 miles. Jeff was rude , hind the phone up in my face and tried to say my son prob drives bad so the engine messed up. Very disrespectful! I wouldn't , take a bicycle to this shop , let alone another vehicle. STAY AWAY , FAR AWAY !!!!!

I cannot praise them enough! Honest reliable service! If you are stranded give them a call. The are…read morevery easy to work with. Gives you up front honest answers and doesn't kill you on fees! They have earned my business going forward! Amazing people!

Wounderful people to have help you out. They checked out our command unit for the fire department…read moredue to A/C issues. The found the problem and got it up and going again

WATCH YOUR RECEIPT!!! what you are charged is NOT what they tell you they will charge, oh after…read morethey overcharge you they tell you that they gave you a "discount" but when your total is $20.00 higher after the "discount" than what they told you it would be before and so called "discount" it lets you know to go somewhere else next oil change that will not rip you off...

Fast clean great prices and friendly staff good place to get your vehicle worked on got a tune up…read moreand some other things worked on after my car started acting up running like a champ

Hands down... Best automotive technicians in North Texas. Honest, reliable, and service you can…read moretrust! If I have issues with my vehicle and I can get it to Wolf City - I will! It's worth the effort, even though I now live in Dallas.

Called ahead and came in for a state inspection. I was out the door in less than 15 minutes. If…read moreyou're in this part of town and need inspection or repairs, please consider Lucky's Automotive.

I took my car in to have alternator changed. Offered to bring one and he said no. He charged me…read more200 for a 100-dollar part then 300 dollars to put the used alternator on when a new one was available. He lied saying a new alternator was not available. It just was not available by the person that delivers to his business. He was too lazy to get but did not want me to bring one. He is not honest and should not be in business. Stay away!!!!! Richard

This is my 3rd vehicle from these wonderful folks. Each time they've made it so each that this time…read moreI bought over the phone and they delivered it my job. Allen Fansler is the man!!!!

SCAM. Misleading. Deceptive. Dishonest. Crooked. Bait & switch. ONE star…read more I just drove 80 minutes and 70 miles with my family in the car with a "$5,000 winning ticket" just to be given a $2 scratcher... very frustrating. Literally everyone who receives this mailer is a "winner" (of a $2 lotto scratcher) Apparently the matching symbols don't actually mean you win $5k. DECEPTIVE. I talked to an employee and he had no sympathy or care for the inconvenience and waste of time and gas that he caused me. I don't trust a dealership that intentionally misleads and deceives its customer base. Do you really think someone will want to buy a car from you after clearly misleading them?? What a joke. I hope an attorney can shut this scam of a promotion down.