I don't know much about computers, and the problem I encountered recently with mine, where I could not access any of my documents, photos, music, etc. was terrifying to me. Losing "entertainment" items such as photo and music would be sad enough; losing documents important to my livelihood was much more serious. Josh at Mr Computers was easy to work with, easy to schedule, and fortunately, able to retrieve all my items and restore them to an external hard drive for my access. I will certainly think of this company first the next time a solution to a computer problem is needed! read more