Update: So Andre, the owner of the business just came over in person to apologize. He was very sincere and explained that this is not who they are. Roland is new and they are working with him on being better with time management and communication. I'm increasing my review by 1-star for his effort and his sincerity. However, I pointed out to him that on that point of communication and understanding schedules, he should have called me first, to make sure it would be ok to come over and that this was a convenient time for me. It was neither. I was surprised and nonplussed by him just showing up out of the blue. He rang my bell at 7pm, which woke up my baby that had just gone down for the night, and he interrupted us in the middle of dinner. Smh. But B+ for effort. _________ So to start off, these guys are very nice and they ended up doing what seems to be a pretty good job. Anyway, the reason for the low review is purely based on time. Or rather, their lack of being timely. Here's the deal, we're doing construction at the building and the contractor accidentally dropped a hammer which chipped our tub. So they're the ones who hired Mr. Bathtub for us. Mr. Bathtub called me directly and scheduled our appt weeks ago for 2pm on 7/17. I get a call from the owner(?) yesterday around 1:15pm asking me what kind of tub, what kind of damage, was it just a chip or did it go all the way through our steel tub, etc. Kinda thought maybe they should have done this prior to the day of, but whatever. He said his guy was in San Carlos and would be there in 30-40 min. Great, that's right on time. Wellll...2pm comes and goes, still no guy. He finally calls to let me know he's on his way at 2:45pm, but that he's still in San Carlos. Huh. Wish he had told me that before our set time at 2pm, but fine whatever, we can put off a few errands until he's done. Well, he finally shows up around 4pm - 2 hours after our scheduled appointment. But I let it go because he's nice and gets right to work. Btw, you should know this work is very smelly and the fumes are very strong. I have 2 very young children, so it was concerning. I have 2 fans so I set those up and it helped. Anyway, I digress. Roland (very nice guy) tells me at 6:30pm that he has to go. It needs to dry and that he'll be back in the morning to sand and finish. I didn't realize it was a 2 days job, so I have to move some stuff around in my schedule to accommodate but I make it work. He says he'll be here at 9am. That would be for today. So today, I get the kids up and at 'em so that we're ready and done with the bathroom by 9am. Anyone with young children knows this is not as easy as it sounds. Only I get a text at 8:30am saying he's running late and still in San Carlos so will be there in about 1 1/2 hours, so around 10am. Kinda annoying, but ok, I can push back our errands and move things back a little bit. 10:40am I get another text saying he's finally ready to head our way but he's still in San Carlos and needs to get gas. Are you kidding me? At this point, he won't be here until noon and it's completely messed up my day. I could have gotten the kids out, run my errands, taken care of what I needed to do and have been back home by noon, IF THEY ONLY BOTHERED TO TELL ME. But no, I've been sitting around cooling my heels waiting. Roland is very apologetic and lets me know they're overbooked and things are hectic, which I can understand but please communicate! You knew by 9am/9:30am there was no way you were going to be here by 10am. That would have been the time to tell me, not at 10:40am, 40 min after I was expecting you. Or even better, knowing you have another job in San Carlos, why not just schedule me later to ensure you have plenty of time to finish that job and get here? Why say 9am in the first place if you were going to another job first? So, bottom line. Does this company do a good job, yes. Does this company respect your time and understand schedules? No. If you work from home and don't have anywhere to be, hire them. But if you're busy and have places to be, or work in an office and need to take time off to meet these guys, please hire someone else. You will not be happy with the timing and their inability to communicate in advance. Of course I had to let the contractor company who hired them know, to beware if they should hire them again for a different client. I guess I shouldn't complain too much since I'm not paying for this repair, but then again, I wouldn't even need this repair in the first place if not for someone else's mistake and I'm the one who's day and schedule suffers from their lack of professionalism. The reason this isn't a 1 star review is because Roland is so nice. read more

My landlord finally agreed to have my bathtub and bathroom sink reglazed. There was no porcelain on the bottom of the bathtub when I moved in 21 years ago and the sink and tub were showing rust. The courteous and efficient folks got the job done quickly and efficiently and called before they were on the way over to my place. It looks great and I'm just thrilled. read more

Mr Bathtub - Refinishing Services Near Me - El Granada, California

Joelle and Jose were on time, friendly and professional. The office staff was on top of contacting me periodically letting me know of their arrival time while I was out running errands, so I didn't have to wait at home for them to show up. Joelle and Jose did a great job covering everything so as not to get dust on things and surfaces. The refinishing job on our claw foot tub is amazing and looks brand new. Very satisfied with their workmanship and we'd be happy to recommend them to anyone we know. read more

Mr Bathtub - Amazing refinishing job on our claw foot rub by Joelle & Jose at Mr Bathtub. - Refinishing Services Near Me - El Granada, California

I would like to say thank you to Jose Sanchez for the quality work you did at 1945 Broadway, the owners are very pleased

I really was excited to use this company after reading their great reviews! After emailing photos and discussing everything over phone Andrea and I agreed to meet at the location to asses it in person . I made an appointment , called and left a message to confirm the appointment for the next day (no call back ). Even called again the day of saying I am on my way and no return phone call ! He didn't even show up! I would be hesitant to use this company read more

We had a great experience with Mr. Bathtub. Tony did an awesome job with our tub. He was knowledgeable and professional. We're so pleased with the outcome of our tub as if we have a new one. Ask for Tony for your next appointment with Mr. Bathtub. read more

We have been very happy with this contractor! They arrived on time and completed the job in less than 2 days. I did most of prep work by removing all items in the bathroom to make post work cleanup a breeze. read more

Mr Bathtub - Finished work! - Refinishing Services Near Me - El Granada, California

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We needed to refurbish due to some chips in resin repair 10-13 years ago. José arrived, quickly assessed the situation, was fair and straight-forward in his appraisal, and demonstrated mastery in matching his work with the off-white background that was not one of their standard colors. For any of you who've attempted "touch up" work, it can bring the average journeyman to their knees and allow those who passionately care about the quality of their work to demonstrate mastery. Put simply, he's a professional who deeply cares about his work, his integrity, and his reputation. Lamentably, I don't see this often anymore. Mr. Bathtub is fortunate to have him -- as you will be, should he be the representative who arrives at your door. He took the time he needed to get the outcome he knew we wanted. Kudos to his boss for bringing José's knowledge, talent, and integrity to our door. read more

Did a great job of refinishing my bathtub. The paint had begun to peel off and chip. Looks brand new.

FANTASTIC SERVICE AND PRICE! We had water damage on my floors and a baby due in 3 weeks! I was freaking out about getting the job done. They where fantastic and taught us how to properly ventilate the area. They were fast, worked with quality and price was affordable. Jose was a pleasure to work with. They have passion for what they do! read more

Mr. Bathtub is Awesome. Showed up when they said they would and did a fabulous job. No hidden surprises or costs just fast friendly service. I would highly recommend Mr. Bathtub to anyone. read more

Great work, friendly and professional. The work was done on time and looks terrific. Many thanks to Tony for a great job. Highly recommended. read more

I found them through yelp and they showed and did the job as promised. The tub looks great.

Jose did a wonderful job from start to finish. I highly recommend this Mr. Bathtub my tub looks better than new.

I have been meaning to write this review for months. Jose did out tub reglazing and was amazing start to finish. He knows his business! Recommended the exact color, was very tidy, professional, and personable. On top of it all, he is a dog whisperer! Very impressed with his work. read more

Great results and our service rep was very good. They came when they were supposed to be here. Also they called to confirm when they would arrive. read more

After coming highly referred, I contacted Mr. Bathtub for an estimate to repair a chip in my tub. The office was quick to respond with a quote, after I submitted photos and the quote seemed reasonable. I waited (and waited) for the call setting up an appointment. Later, I was told the owner had been out of the office and the office would get back to me. Seems like the owner does not communicate with the office, perhaps. It's been over a month and after my politely leaving phone calls and emails, nothing. VERY frustrated and gives a bad image. Someone could have at least had the courtesy to care enough to say we can't do this now or whatever. If it was due to an emergency, their voice mail message could have said so, instead of my having to repeatedly contact them. It's still a mystery. Does the owner just not care? BAD customer service. Find someone else. Wish I could give them the benefit of the doubt. read more

I had my bathtub refinished in 2008. Today, 4 years later in 2012, they came back for a repair work (for free) again. For some reasons, (probably b/c we have really old cast iron tub from 50s) the paint chip off around drain every so often, and I had to call them more than a couple of time for a repair. It would have been great if I didn't need to call them back for so many times, but I am not entirely sure if the problem was the workmanship on their end alone. (You really don't know what contribute to the problem, right?) Last week, Ryan came for a repair I called for. After taking a look at the condition, he had suggested bigger repair for me. He asked me to reschedule a visit for the following week so that he can spend at lease a couple of hours. He has been here (I am writing this as they are working at my home) for 3 hours already. Every time I called them, Tom schedule a visit to my place within a couple of days. There is no delay or excuse even thought they know that I am not paying anything for the repair (they give 5 year guarantee). Tom treats me as if I am a new "paying" customer. Give me a couple of hours for their visit, and he even gives me a reminder call a day before. He never gave me a bad attitude no matter how many times I call them already. They really live up to their word of "5 years guarantee". I know that workmanship can vary depends on who you get from a business. But knowing their honest business and excellent customer service they offer, I would definitely use them again & recommend them to all of my friends. They are one of a rare business you can really trust. read more

I agree with all the 5 star reviews! I had an extensive job done 4 years ago and one of the showers had a few issues (which they promptly repaired) . For some reason all the epoxy (or whatever) didn't set well. So when they came this time, they decided to start over.....scraped the floor down and re-did the whole thing. This was after 4 years of every day use....and it didn't cost a cent. Workmen are prompt and courteous and left it all clean. read more

Great job. Tony came to our house during remodel and made an old (very old) bathtub look like new. Such good work, professional, conscientious, explained everything that he was doing. Came back when he said he would. Thanks so much! PS. Ask thatTony do your work. read more

My mother is madly in love with Tom from Mr. Bathtub! I have a condo in the city but am living in Tampa Florida to take care of my mom. I needed to have some damage in my bathroom repaired and found Mr. Bathtub on Angie's List for San Francisco - 20 reviews, all A's! From my first call to the end of the project, Tom has been as supportive and honest as family. Great service, reasonable price. And a terrific phone manner - one day Tom called will I was away on business and made a new friend (my 93 year old mom). I hope everyone who has a need to spruce up, repair or redo their bathroom considers Mr. Bathtub first! Great service, Great results! Great price! read more

I have a new bathtub! Rec'd an estimate for replacing the original tub that came in slightly above a gently used sub-compact car so we needed a practical solution to an ugly tub. It was refinished once but the paint was cracked, peeling and very unsightly. Called around for refinished estimates from private contractors that were 2x of Mr. Bathtub. The team at Mr Bathtub is very friendly, clear on scope and pricing. The technician was in for 2 hours the first day and just minutes the second for finishing work. The tub looks great! read more

My bathtub looks gorgeous. My technician was Michael and he was very professional. He sealed off all areas near the tub, was very pleasant, and cleaned up after himself. I know we think that should be par for the course but I do not find this is so with various workmen I have used. We were thrilled with this experience. read more

We had our tub refinished about a year ago by Mr. Bathtub. While we were not happy with the person who came to do the refinishing work, and am happy to hear he is no longer with the company, I will say this company stands by its work! I needed a slight, very unsightly repair done and they sent someone out the same day. Two very nice young men came this time and did a beautiful job within about 30 minutes. My tub looks like new! I was very happy with the extended customer service given by the Mr. Bathtub crew, you just don't get that kind of service these days and I called them today to tell them so. Thanks again Mr. Bathtub! A very satisfied customer. read more

I highly recommend Mr Bathtub. Ryan explained the issue with my older tub and recommended a touch-up instead of a total refinish - it was the right thing to do. No over-sell, just the right solution. Thanks for the excellent job! Alma F. read more

I'm renovating my home and was unsure between replacing or refinishing my tub. The cost of replacing was going to be SO much more costly because it's much larger than most tubs, hence the decision to refinish. Jose came out told me of the extra cost for my size tub since it wasn't quoted when I made the appointment. Also non slip finish available for additional charge. No hard sell...just offering so there's no question when the invoice comes. Jose came in and prepared the area well so there's no damage to the new tiles in the bath and floor. He explained the entire process and warned me of the strong odor and not to touch the tub until his follow up the next day. He came bright & early the following day, ensured the finish was completely smooth and dry, and did the finishing touches. His work is very clean and thorough and my tub looks brand new! So happy I went with Mr Bathtub. read more

I'd like to endorse the team at Mr. Bathtub. Three years ago I contracted with them to redo all the tile in my bathroom. The stuff is awesome. The previous owner had it done about 10 years prior and it was simply time for a re-fresh. Recently I noticed some areas of peeling. They came and replaced the entire wall! No questions. No hassle. No fighting. They deserve some kudos. Great company. read more

As an update, the office got back to me to apologize for missing my attempts to reach them. They said they were in the middle of training new office staff. Anyways, Andre the owner came to check out the first bathtub they did about 4 years ago which was peeling in some spots. He promptly set up a time to return to patch up the trouble spots. I appreciate that they honored their work. So far I've used them to refinish the two bathtubs. In my opinion, their service is helpful to extend the life of my bathtubs by a few more years. The con, in my opinion, is that a refinished surface from any company won't be as durable as a completely new bathtub. You need to be more careful with refinished bathtubs compared to new bathtubs. The pro is that it helps put off a much more expensive replacement of the bathtub and surrounding tiles. read more

MR. BATHTUB saved the day!!!!! Completely Totally EXCELLENT!!!!!!! I could give them 20 STARS! The other Tub Company failed me big time! They said they were a miracle, (Hahahaha! miracle disaster!!!! ) more like a very bad nightmare treatment! The tub refinish was for my tenant, who of coarse had questions regarding the work, start times, no shower, etc. Called back the company ended up talking to 5 different people, reexplaining everything. They said someone would call back, never happened! Never got a quick straight answer. What a hassle just try to make an appointment! :( Even my good long time tenant was getting unhappy with no answers. Then I called MR. BATHTUB, everything was so simply addressed and explained!!!!!!!! The work completed was beautiful, every detail! The tech was soooo nice, he explained things, answered other questions. worked quickly, prepped the job site perfectly! I will use them again, very soon!!! read more

Arrived friday morning as promised. Did a nice job of prep (which should result in much better durability) and returned first thing sat for clean up. My 100 year old clawfoot looks like new. First refinished in 1985, I've gotten good value from refinishers. This job looks like it should last another 25 years! I'm totally satisfied. read more

I'm a finicky customer and I'm soooo happy that I went with Mr. Bathtub! Ryan came to my house and advised me on the best solution and gave me very valuable tips, saving me a lot of money. I really appreciate his honesty and hard work (and he was so humble about it all). Ryan rocks! I highly recommend this service--hard to find trustworthy folks these days! read more

The workman arrived on time, was very pleasant. I had one big chip or peel in my tub so he sanded the whole tub and put glaze on. It looks beautiful. Comes with a five year warranty. Done in two days time read more

They gave us a phone consultation and told us that it would be no problem for them to refinish our tub. Then they showed up the day it was supposed to be fixed and told us they couldn't fix it. This business seriously needs to come out and evaluate tubs to see if they can actually improve them before scheduling their employees to fix the tubs. That's a horrible method as it wastes everyone's time. It was the last thing we needed done before our house was shown and put on the market to be sold. If they had come and evaluated the tub before, we could've figured out a way to replace the tub. If you call this company, be sure that you have them come to evaluate the tub before you schedule with them. They won't even offer to compensate you in any way if they cannot help you. I wouldn't recommend this company to anyone. read more

My husband contacted this company to refinish our tenants bathroom. Jose did a fabulous job! The bathtub looks brand new and I love the paint job they did with the tiles as well. The job was completed in 2 days! A lot quicker than we were expecting. Thank you! Highly recommended! read more

Truly excellent product and workmanship! I just had Joelle and Jose from Mr. Bathtub complete the process of refinishing both the bathtub, shower and all tile surrounds in my condo in San Francisco. They did a spectacular job! From the first call when I scheduled the work to the final inspection this morning, everyone was extremely professional and very easy to work with. Their product is superior and it was much less costly than replacing the tub and shower pan. In addition I learned that the final spray coat eliminates the need to ever again clean the tile grout! I will definitely recommend Mr. Bathtub to all of my friends and contacts. read more

I tried out first time for bathtub repainting with them. They did a good job on vintage bath tub and my customer loves it.

Jose did an amazing job on our bathtub and tile! Exceeded our expectations far beyond what we had hoped for! He was respectful, kind and a pleasure to speak with the entire time he was at our home. A true dog whisper as well :) Thank you Jose for everything! We will definitely have you come back for future work. read more

Can't say enough good things about this company ! They call to verify show up time; they show up; they are super diligent about a clean work space and respect your house and when the estimate they give you is higher than the actual work done - you get a refund!!! Thank you Mr Bathtub. read more

Highly recommend for any bathtub refinishing. They just re sprayed my tub and it looks brand new! Thanks Mr.Bathtub!

these guys did an awesome job. Came out right away to give an estimate, called me back on weekend! - came out when they were scheduled to, and the before and after are unbelievable. From rust-stained brownish bathtub and sink that were 90 years old (that came with 1920's house) - these now look brilliant and shiny white - like new. Prices were totally reasonable and saved having to buy new. Too bad the tile now looks so bad by comparison! bh Palo, Alto read more