I had high hopes; as the concept is quite a twist from a traditional hotel. I gave it one star because it has a ton of character. But even character isn't enough, when the good-idea fairy decided to take over the planning meeting, when corporate designed this place.
We stayed in a Double Queen Room, #343, in January, 2019. Location is pretty good, and there plenty of options around to keep you busy, for those who enjoy a college town atmosphere. We are not one of those couples.
No closets. Or drawers. Yes you are reading that correctly. They also have hooks along the broadside wall in the room for hanging various items. The idea is a good one, but functionality is poor. Everything is out in the open and you can't store any luggage, shoes, jackets or other items, out of sight. Then they decided, to mount a TV along that wall, which eliminates 7 hooks.
Beds were actually comfortable (and quiet) so that was a welcome reprieve. However, the walls are so thin that you can hear others in adjacent rooms. I'm a very light sleeper, and use earplugs to compensate. Alas, we lost a night's sleep due to a guest who decided to play music at 230am. Wasn't bad music, but the fact that it took the on duty associate 3 trips, over an hours time, to get the guest to comply, was frustrating... But again, if the walls were better built, I doubt it would be a problem.
The rooms are not very bright so, not having a bright light near the full length mirror seems like it was a detail that could have easily been addressed. There are plenty of retro features that add ambiance, but they fall way short of acceptable functionality.
There are no fridges or microwaves in the rooms. We had to ask for one at check in (free), but again, who the heck leaves out a small fridge???
Bathroom is, well. Dumb. A rolling style barn door, that DOES NOT LOCK? So much for any expectations of privacy. What kind of designer thought it was a good idea to leave the locks off the bathroom doors? Couple that with the fact that the door doesn't close tightly, suggests that anyone entering the room, gets a free peeping Tom style view of your bathroom habits. Also, perhaps exclusive to my room, but the fan was worthless; and for women who need an area to get prepared for an evening out, well, a room full of steam makes that an impossible task. You might say, 'HEY, just get ready out in the room', and normally you'd be right, but with the lack of proper lighting, it's an exercise in futility.
I live in MN and like my room at 65-66, the temp gauge only goes to 69. Somehow I feel like that was an intentionally bad joke. When you are here, you will understand what I mean.
Tried to ask for 1 extra blanket, but they store them in a community Ironing room. Yes. Community Ironing room. We had to visit all 4 floors, only to find out.... NONE AVAILABLE. Imagine that.
After all this, don't walk through the room without shoes. I don't know who manages the cleaning of the floors, but since they are not carpeted, I would guess that no one here knows what a mop is. Floors look nice, but that luster is lost on the grime that washes from your feet later on. There is one single garbage can in the room. It's in the bathroom. God forbid I wanted to throw any items away. They couldn't give one extra in the room itself? Also, consider cleaning behind the chair in the room. Last thing I want to see is the remnants of previous guests.
I was in town for a baseball tournament and this was one of the hotels the tournament had a special rate with. Alas, this will be the last time I stay at The Moxy.
I travel about 12-15 times per year, and would rank this hotel right up there with staying in an airport lounge, over night. But at least with an airport they have higher standards of cleanliness. read more