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Tempe, AZ

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Moxy Phoenix Tempe/ASU Area

3.5 (323 reviews)
Open • Open 24 hours

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Bryan S.

Checked in fine... Later arrival after spring training baseball game. I thought all was going to be awesome... I had confirmed days prior to arrival and there is a note on all my reservations. **down allergies family** attention to detail is the Bottom line! I am a platinum elite bonvoy rewards member and appreciated the warm reception from the front desk staff... So first thing is first.... I have a serious down allergy. That means with down feather pillows that I come in contact with it could lead to a hospital trip. It was listed on my reservation.... always is... Didn't happen. I took pillow down to the front desk and dropped off. Aamil and the lady upfront apologizing... They were not the cause of my frustration. I do appreciate them and their service this night.... especially because they were pouring my drinks when I sat at the bar!! I thought an apology would happen at some point from management...not so much.. I will clearly chalk this up as a fail for Moxy Hotels.... as this seems to be missed by several of the Marriott chain hotels...and I continue to be loyal...(head scratching I know) The 2 star rating was given because the check-in experience was having me at zero stars...but the evening and morning staff working (Aamil, Kiara) was superb!! Smiling and friendly. Unfortunate experience So many choices out there ... Was told I was getting comped breakfast. After checking out - I get on the plane and find out I got charged for the comped breakfast... Questions just reach out! Respectfully, Bryan Oklahoma City

Cove base falling off wall
Melissa S.

I really wanted to love the Moxy. The fun vibe, old-school arcade games, and outdoor pool activities looked perfect for my teenagers. Unfortunately, reality had other plans and we checked in and out within 45 minutes. We did not stay. First impressions weren't great. The parking lot is full of massive potholes, and several lights don't work, which made the property feel not only rundown, but also not safe or secure less "trendy hotel" and more "surprise obstacle course." Inside wasn't much better. There was an emergency exit sign lying on the floor with the red exit lights still on which felt more like a movie set than a functioning hotel. Cove base was falling off the walls, and the elevator ride felt like a little trust exercise I didn't sign up for. Cleanliness was the final deal breaker. The hallways looked poorly vacuumed. Our room greeted us with a pretty awful smell, water coming up through the bathroom flooring, visible mold in the shower, and a refrigerator that looked like it had lost a serious life battle. I wish I would have taken pictures because the photos on the Marriott website are deceiving. What we saw in person looked nothing like the polished images online. Honestly, I would be surprised if this hotel would pass basic inspections. To make matters worse, I've now left two messages for the manager that have yet to be returned, which only adds to the frustration. I truly thought this would be a fun hotel for my family. For a Marriott property, this was extremely disappointing. Marriott should highly consider removing this property from its portfolio. I definitely should have read the reviews first.

Floors not cleaned
Sabrina C.

Review based on 9/21/24 stay. Was suppose to be 2 nights but after the first night we went elsewhere. I hate giving bad reviews but this hotel has been the absolute worst hotel experience I have had in my adult life. I would consider this more of a motel but with doors on the inside than a hotel. There is no hospitality from the front desk employees upon check in or even when we checked out a day early. The first young lady did not call my daughter over when we checked in, she just looked at her, did not give directions on where our room was located, did not give a warm send off. When she came to give us new card to the second room she literally just handed it over and said nothing. The girl who helped us check out was on the phone when we walked up and had an attitude with the person on the phone and when she helped us, no welcome, threw our room keys, didn't ask if there was any issues, nothing. Both of these girls should not be representing this establishment. The first room we got was dirty, had a used wash clothes hanging in the bathroom, desk was not wiped down, there was stuff all over the floor. I was shocked the beds were even made. The second room was cleaned and beds were comfortable but you can hear so much noise from the main street in front. There is a family of bird living in the side of the building that made noise on top of the street noise all night. There are no amenities in the room, like a fridge or microwave, no dresser, no closet, no coffee maker, not even bottled water. The parking lot is beat up and needs work. The first elevator sounds like it's gonna break down, go to the other one down the hall for your safety. The only positive I have is when we called about our first room being dirty, the gentleman who answered was nice and he felt really bad, maybe he is the manager so he cares a little more. This place needs a serious make over in hospitality training. We will never go back. I'm sure they are use to dealing with rude people all the time since it's so close to the college but don't be rude to nice people who haven't been rude to you yet.

Room 231
Krystle M.

The Moxy Hotel in Tempe has a convenient location, but it fell short in other areas. When you walk in, there is no traditional lobby. It's a lobby bar/game room and the bartender also serves as the person who checks you in. Rooms are bare minimum: thin mattress, no comforter just a blanket. No rugs or couch or any furniture and the walls were thin, making it hard to enjoy a quiet stay. The blackout curtains worked well. There was a huge beanbag chair which was fun. I didn't mind the lack of a closet. I thought the concept of hangers on the wall itself was funky, functional, and a better use of space in most cases. The "ironing room" -- a supposed area stocked with towels, toiletries, and other amenities. Unfortunately, it was completely understocked, for basic supplies like towels. It's clear there's a lack of attention to detail when it comes to maintaining the hotel's resources. There was a hotel restaurant but free breakfast is limited (parfait, fruit, muffin) not like other hotels in Marriott Bonvoy hotel chain offer. And overall this hotel is in a great location. Close to downtown Tempe as well as quick freeway access. Location is the only redeeming quality. The location is ideal, with a CVS right next door for any quick needs, and it's incredibly easy to catch an Uber, Lyft, or even a Waymo to explore different areas around the city.

There is a very long live edge table that is nice to use for eating or workspace.
Laura F.

Its is weird to check in to the hotel with the bartender and have tour room bumbers given to you aloud with ppl sitting maybe two three feet from you on either side. However that was my experience checking into this hotel and that makes me uncomfortable. Next while checking in i was asked are you just here for the day? Uh... no. But after i saw my room and my blanket had a big old stain on it I wished I was here for just the day... Went to housekeeping asked for my room to get a new grey bedcover. Instead of housekeeping doing this for me I started my visit to Tempe remaking a bed that hadnt been even sat on yet. Not happy about that. Then scrolling thru my reservation i notice housekeeping isnt even guaranteed. So that makes sense why the staff didnt offer to do this. Still i expect more from a marriottt branded hotel. This hotel is really geared to a segment I am no longer in. 20 yr ild me would be like this so sooooo cool. 40+ me is like "hmmmmmm". The lobby is dark but open. It has cool lighting. Lots of seating. a pool table, fusbol, had guitars on the wall u could borrow and bring back and a lot of free pinball machines. Large tables for dining or working. Its very comfortable with a young hip vibe. Big bar in the center where drinks and food can be ordered. This also can be accessed by the pool area that is adjacent to lobby What I hate obviously is you check in at the bar. Weird. The hallways are colorful. There is one pink door per floor where guests have keyed access to towels, toiletries and ironing supplies. The room is clean but humid. Wish u could iron in your own room. I disliked needing to go way down the hall for that. Pool is a good size and offers floaties and when on deck there are cabanas. Fun. It was a little dirty last night so we did not use it. Room: i had 2 queen beds. They were very comfortable. So far haven't had one bed bug bite me. Yay, as four months ago someone left a review with pictures of them being eaten alive so I was fearful of this. But again my room was fine. However- Its a very dim room. 20 yr old me would love this. Me now- too dark for my liking. Bathroom fixtures excellent. Sliding glass doors. Fancy hand held modern shower fixtures. Large overhead shower head. A+. Con: exhaust fan is quiet but the bath gets VERY humid. Had avocado toast from the kitchen. It was average nothing special. Get something else is my recommendation. Every time I was by bar lots were eating, it looked good and fresh. Grab and go pantry is excellent. Lots of things to chose from. Staff welcoming. Management excellent. I asked for a pool side room w balcony. I got ground floor. Disliked the location. Room was fine, clean, safe. I have to say i feel there were a lot of tinder hookups going on here that particular night (not a fault of Moxy by any means)which created a temp weird vibe. Made me uncomfortable. For that reason I steered clear of the bar. I chose to shorten my stay and find a different hotel primarily due to the low light of the room.

Hannah S.

Are stay was horrible. First room the sheets were dirty. VERY DIRTY. The phone didn't work nor did the outlets. The second room the tv didn't work. The third room the shower is dirty and we had the worst sleep of our life because the thermostat didn't work. We were so cold. I even turned in up to 80* and it still is about 60*. DO NOT STAY HERE

Outdoor patio by the pool
Mike L.

This was my first time staying at a Moxy Hotel and it was a fun experience. It seems geared towards a younger crowd with a bar and how they decorate their rooms. I like the fact there are guitars everywhere including in our room, I just wish I knew how to play. They have Ironing Rooms where guests can iron their clothes which also stocks some extra supplies (towels, toilet paper, coffee keurigs) that people might need. The hotel staff seemed pretty nice and responsive, the people checking guests in were also waiting on people for the restaurant and mixing drinks at the bar. Their lobby/bar/lounge area had pinball machines, old arcade games, a pool table and other games. In one corner they have a small business center with a printer. This place is very dog friendly, so we had our dogs both inside the lobby and on their poolside patio area. This hotel seemed in a good location for us to get around with a rental, near ASU and a bunch of different restaurants and shops. I think we'll try this place again.

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3 months ago

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28 days ago

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18 days ago

Clearly understaffed. Place is not well maintained. Gym had broken treadmills and missing weights. Will not be coming back.

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7 months ago

noisy, no wash cloths or bathmat in bathroom. substandard especially for a Marriott hotel.

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Page 1 of 9

Ask the Community - Moxy Phoenix Tempe/ASU Area

Review Highlights - Moxy Phoenix Tempe/ASU Area

“Super comfy and there is a bar with free arcade games and a great lounge to hang out in.”

Mentioned in 9 reviews

Read more highlights

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Residence Inn by Marriott Tempe Downtown/University - Cup of bacon. Yum!

Residence Inn by Marriott Tempe Downtown/University

(93 reviews)

$$

Had a good experience. Was able to accommodate my requests. Got upgraded cuz of platinum status…read more Th room is a bit dated but not terrible

This is a long overdue review for this amazing hotel…read more I've visited Tempe to attend the Innings Festival three times now. Each time staying at a different Marriott property: Aloft the first time, Westin the second time, and at this Residence Inn during my last visit. And I have to stay, this was probably my best stay. Location wise, this property is a couple of blocks away from the Westin. But still within walking distance to the Innings festival site. The nightly rate to stay at this property was also much lower in comparison to Westin and/or Aloft (at the time of booking). And being a Residence Inn, obviously breakfast is included in the rate. Anyway, the check in process during my stay was quick, and the staff was super friendly and hospitable. Actually, all the staff encounters I'd had during my stay were super pleasant. From offering me a bottle of water when I had purchased a pack of ibuprofen to just a simple hello and a smile as we're walking by the front desk. I don't think I've ever stayed at any Marriott property where the staff is just overall pleasant! During check in, I found out that my room had been upgraded. I had originally booked a room with two queen beds but got upgraded to a two bedrooms suite with a personal bathroom in each bedroom. The hotel room also had a little common area and a kitchenette. Awesome! The noise level at this hotel was pretty much on par with every other hotel I'd stayed in so I'm not complaining about that. I thought my bed was comfortable and I always had a good night sleep during my stay here. Breakfast foods are pretty much what you'd get at any other Residence Inn. You get your eggs, sausages, potatoes, juices, waffles, etc. And although the hotel was sold out during my stay (or so I was told), the line for breakfast never got too long. And although I didn't drive here, there's a parking garage (I think public parking garage) attached to the hotel and I believe it was only around $15/night to park there. So they weren't charging insane parking fees that hotels located in downtown anywhere typically charge. Would I stay here again in the future? Hells to the yes!

Canopy by Hilton Tempe Downtown - Guest room

Canopy by Hilton Tempe Downtown

(105 reviews)

$$

Service at the outrider bar on the seventh floor had a few of their drink specials, the coconut…read morewater Mojito that was bomb Diggity! Once we were done up there, we went downstairs to the restaurant inside the lobby. Arreyana was on point and gave us fantastic service ordered our food and it was out 10 minutes later. It was fantastic. Went upstairs passed out. Then went back down for breakfast and we were met with Jennifer, who was incredibly helpful and on point with our coffee she did a fantastic job. The service here is fantastic. All around this location is great if you have one too many drinks and you don't wanna leave and risk anything. You can just eat there. The prices are fantastic. I'm definitely going back again. Thank you guys for the fantastic stay!!

The hotel is beautiful, and every member of the staff we encountered was genuinely kind. The…read moregentleman at the front desk was especially friendly and helpful. That said, this isn't a hotel I would choose again. The road noise outside is surprisingly loud. You can hear virtually every passing car, and I honestly can't remember ever making that complaint about another hotel. On Saturday night, the DJ on the 14th-floor rooftop had the bass turned up so high that our room on the 8th floor was literally thumping. I called to ask whether the music could be turned down and was told it could not, and that it would continue quite late into the evening. I then asked whether the hotel had a couple of fans we could borrow to help mask the noise. Unfortunately, they didn't though they did offer earplugs, which I appreciated. To their credit, the front desk was empathetic and relocated us to another room, which we appreciated. Unfortunately, the overall noise issues were still enough that I wouldn't choose to stay here again. If you're planning to enjoy the rooftop nightlife, this may be a great fit. If you're looking for a quiet night's sleep, I'd look elsewhere.

Omni Tempe Hotel - ASU

Omni Tempe Hotel - ASU

(67 reviews)

Omni Hotels & Resorts is an established American luxury hospitality brand known for its upscale…read morecity hotels and destination resorts. The Omni Tempe Hotel at ASU opened in 2023 and brings that upscale hotel experience to the heart of downtown Tempe, right next to Arizona State University's campus. Our room was a good size, clean, and comfortable, and the bathroom was particularly nice. One thoughtful touch was the white noise machine next to the bed, which I appreciated. The lobby is also attractive and has a welcoming atmosphere. Our main issue was some rowdy neighboring guests who were blasting music around 10 p.m. We eventually requested a room change that night, which was a bit inconvenient. Another downside was that we didn't receive housekeeping service during our weekend stay. Overall, a solid stay with comfortable accommodations and a nice property. Just be aware that parking is valet-only at $39 per night, with no self-parking available. Verdict: A good downtown Tempe hotel, especially if you're visiting ASU or want to be within walking distance of Mill Avenue. A few service and noise-related hiccups, but overall a pleasant stay.

When you have a hotel with terrible leadership and a nasty, loud and obnoxious woman who runs the…read morefront desk -- you can count on having a terrible stay. The staff is unpolished, rude and disrespectful. I'd rather sleep in my car than stay at this "Holiday Inn Express" disguised as an Omni branded hotel. Frankly, it is time for the Omni franchise agreement to be revoked, as this place is just an awful ghetto mess!

The Westin Tempe

The Westin Tempe

(80 reviews)

$$

I had a FANTASTIC stay at the Westin Tempe! Beautiful views, a spectacular suite and a vivacious…read morerooftop pool and bar have me excited to come back! I first want to acknowledge the parking since I know the valet cost is a an issue. I did self parking at the Brickyard Parking Garage for $16 for 24 hours which was a 3 minute walk across a side street and down a short flight of stairs. I found it super convenient and would recommend it to anyone looking to skip valet. The lobby was nice, very clean and open with high ceilings and a comfortable sitting area. Austin got me checked in quickly and hooked up with their welcome package that included two free margaritas at the rooftop bar Skysill, two free cups of coffee or tea at their coffee shop and two free smoothies from Terra their restaurant on the 1st floor. I stayed in one of their Executive Suites With Mountain View and when I say the room took my breath away, I actually gasped!! It was more than I could hope for with beautiful views overlooking Tempe and Phoenix in both the living room and bedroom, a big comfy bed, a nice sized table to get work done at and a beautiful bathroom complete with a spacious shower and luxurious soaking tub! The room also came with bathrobes, complementary water bottles in the mini fridge, wine glasses and a corkscrew. I really loved being able to relax knowing everything was thought out! The rooftop bar and pool was beautiful, again with breathtaking views. The welcome margarita was good and strong but the Hibiscus Paloma was a show stopper! I also really enjoyed the rooftop patio the next morning when I took my laptop up to enjoy the sunrise over the city while getting my work day started. My morning was a breeze, enjoying beautiful views, my complimentary tea and smoothie but the standout of my stay was Aneesa at concierge. I had a last minute schedule change for a meeting that left me stressed for time to checkout and make my meeting but Aneesa saved the day when, without hesitation, she moved my checkout time back so I could complete my Teams call in the privacy of my room and not feel rushed to leave. I only ended up needing 30 extra minutes but I can't thank her enough for giving me that extra hour! It's people like her who keep me coming back somewhere and I'm happy to say I've already recommended this hotel to a few friends and work colleagues. A couple places I feel the hotel may have room for improvement on is stocking additional amenities for the bath like epsom salts or bubble bath and the windows of my room could have been cleaner but those little things really didn't bother me much at all. Honestly, I just walked across the street to the 24hr CVS and bought some bubble bath after my drinks and enjoyed a nice relaxing soak, it was perfect! I've definitely found my new go to hotel in Tempe! Thank you Westin Tempe and Team for taking care of me and again, thank you Aneesa, you're a true MVP!

Beautiful place! I love all of amenities…read more The rooms can be spacious depending on which room you get. Having a nice view is always the best! The lobby is nice and spacious. Has places to eat, a bar, places to study, or get some work done. It's beautifully decorated. The rooftop pool, the do at night, the bar opened and the food you can get there. It is a bit pricey. The view is one of the best views in Tempe I have seen so far! The drinks for happy hour is always good! It's super close to mill Ave where all the bars and city life is! Super convenient place. There are fees such as parking and etc. I would stay here again and again! We went for a staycation and we got a great deal! We didn't pay over $100 ! Sometimes it's rare but it does happen! I probably would not pay over $200 for this hotel because the area is super loud at night especially if there is a dj and there are a lot of judgy stares from staff. I'd say this place offers a lot for accessibility. Elevators, ramps, and wide doors entrances rooms are spacious. Walk in showers etc. it is super loud at night not best for sensory sensitivities

Vīb Hotel by Best Western Phoenix-Tempe - Guest Room

Vīb Hotel by Best Western Phoenix-Tempe

(37 reviews)

Fourth of July: Sunset & Sparks at Vīb Hotel Tempe…read more We're a little late getting this one posted, but this rooftop celebration was definitely worth sharing. We had the opportunity to attend Sunset & Sparks at Vīb Hotel Tempe, where guests enjoyed an evening filled with rooftop views, a buffet dinner, complimentary cocktails, lawn games, live music, a photo booth, and of course, fireworks to end the night. As much as we love our usual Independence Day traditions, this was a refreshing change of pace. Instead of rushing around, we were able to slow down, take in an incredible Arizona sunset, enjoy some good food, listen to live music, and simply spend quality time together. The buffet featured grilled chicken, burgers with all the fixings, creamy potato salad, coleslaw, fresh toppings, patriotic desserts, and plenty of drinks to keep everyone cool throughout the evening. Sometimes it's not about doing the biggest celebration--it's about finding the right atmosphere to relax and enjoy the holiday. This rooftop event delivered exactly that. Thank you to Vīb Hotel Tempe for inviting us out to experience Sunset & Sparks. We had a wonderful evening and loved seeing another unique way to celebrate the Fourth of July in the Valley.

We had the opportunity to stay at Vib Hotel this past week for a two night stay. Upon arrival the…read morefront desk clerk was friendly and even gave us complimentary parking. Don't mind if we do! The first thing I noticed about our room was the layout. Typical hotel rooms have the headboards of the bed against the wall. Our room was totally different. There was a long desk which was the headboard of the bed and the foot of the bed faced the window. As a result, there was very little space between one side of the bed and the wall. It wasn't a big deal but worth noting. Our room was clean and quiet which was appreciated. I also really liked the fragrance of the body wash and lotion. It was definitely a little detail that I noticed. All in all our stay was comfortable and relaxing. If we are back in the area we would probably stay at the Vib Hotel again.

Hampton Inn & Suites Phoenix Tempe - Guest room bath

Hampton Inn & Suites Phoenix Tempe

(86 reviews)

$$

I travel a LOT.i have to say this is one of the nicest hotels I have stayed at in a while …read more CLEAN Breakfast Great Customer service . We are traveling from California to texas in our motor home. Stayed her for our granddaughter volleyball game. They accommodated my motorhome. It's a small one so they could. But didn't have to . We felt safe and the rooms were really clean and the front desk, ladies those ladies couldn't have been kinder. Thank you The Atilanos

Very nice hotel in a decent area for local places to go eat, drink, etc. but I have to say I was…read moreexpecting more for a Holiday/Hampton hotel. I could not change my temp in the room at all. I played with it, called downstairs for support but nothing. It was 75 degrees so not that hot but stuffy with no air circulation. Because of that, partially, I was not able to sleep comfortably. At about 5 AM I woke up, did what I had to do and then tried to go back to get some sleep and there was a consistent knocking against the wall. Not from a room but from what sounded like the stairwell that was next to me. It just kept knocking. I don't know if it was hammering from the plumbing, someone in the stairwell but it would not allow me to go back to sleep. As far at the hotel, it is well kept up. Very nicely designed. The staff was polite and professional. The breakfast was decent, actually pretty good. Should be more than 3 Stars but that room did now allow me to sleep.

Hyatt Place Tempe / Phoenix / University - Sunset from the rooftop bar.

Hyatt Place Tempe / Phoenix / University

(59 reviews)

$$

From the moment we walked into the hotel, we felt incredibly welcome. The entire staff was…read moreabsolutely amazing--friendly, helpful, and genuinely pleasant throughout our stay. The hotel has a little market area where you can grab snacks, drinks, and even some adult beverages, which was really convenient. We also stopped by the downstairs bar for a drink before heading out to the game. The hotel also has a rooftop bar and restaurant, which looked really cool, and the pool stays open until 11 p.m. with an amazing view overlooking the entire valley. Definitely a great feature! One of the biggest perks for us was the location. If you're staying here for a football game, it is seriously about a seven-minute walk, if you walk slow, to the stadium. You can't beat that! We loved being able to leave the car behind and easily walk to the game. Our biggest complaint--and honestly the reason we're giving the hotel 4 stars--is the parking. There isn't really a separate hotel parking area, and parking in the lot costs $16 a day. While $16 isn't terrible, when you're staying at a hotel like this, you definitely expect convenient, dedicated parking to be part of the experience. We also ordered Uber Eats the night of the game and before halftime, but because so many of the streets around the area were closed, our driver couldn't get to us. That's a whole other story and probably deserves its own review! Breakfast the next morning was actually really good. The eggs, French toast, oatmeal, bagels, muffins, and everything else we tried were great. The only thing I would skip is the sausage - even for a continental breakfast the sausage quality is bad, so bad, skip it Overall, we really enjoyed our stay. The staff, location, amenities, rooftop bar, pool, and incredibly convenient walk to the stadium were all fantastic. With better/more convenient parking, this easily could have been a 4.5- or even 5-star experience for us. Great hotel, fantastic staff, excellent location--we just wish the parking situation was better!

Very good amenity count for hotels I've stayed at including a microwave and stove and laundry…read morefeatures and breakfast included. Location is great for walking distance food and pretending to be a college student. Only cons are window view is meh and bright streetlights at night so you can't crack it open to rely on the sun to wake you up. HVAC is pretty loud and seems to be close to the unit but noise is acceptable background. Bed is okay and definitely noticed when I got back home how comfy my own bed is.

DoubleTree by Hilton Hotel Phoenix Tempe

DoubleTree by Hilton Hotel Phoenix Tempe

(230 reviews)

$$

Due to a flight delay, my husband and I ended up having a last-minute stay at this hotel--and it…read moreturned out to be a pleasant experience overall. The first impression was warm and inviting: the decor has a cozy, Native American-inspired vibe, complete with a little fire pit area that added to the charm. At check-in, we were warmly greeted by the friendly front desk staff, who made the check-in process smooth and of course offered us the Signature Doubletree cookie. The hotel's layout blends indoor and outdoor spaces, so after checking in, we had to walk outside to reach our room. While the room felt a bit dim, outdated, and slightly worn, it was decently clean and worked just fine for a short overnight stay. One of the biggest perks of this hotel is its proximity to the airport--super convenient for layovers or early flights. They also offer a shuttle service, and the drivers were cheerful and friendly, which made the travel experience very enjoyable. If you're looking for a quick and comfortable stop near the airport with friendly staff and a unique ambiance, this hotel is a solid choice.

DoubleTree has always been one of my favorite hotels and not just for the cookies, but because of…read morethe excellent customer service and cleanliness I've come to expect from Hilton properties. We were staying one night in Phoenix before our flight and decided to book through our Hilton Honors account at a DoubleTree. The location we originally wanted was full, so we chose the Tempe property instead. Unfortunately, the experience was disappointing from the start. The woman at the front desk was very standoffish. When we asked about room rates, she quoted a much higher price than our Hilton Honors rate, so we decided to book online while standing in the lobby. When we went back to check in, she told us we had to wait. I also asked for one of the famous cookies, and she said they "weren't ready." She offered no welcome, no information about the hotel, and didn't ask any questions. If you're the face of a hotel, a warm and friendly attitude makes all the difference. Once we got to our room, things didn't improve. The property itself feels very old and outdated. The carpet was torn right at the entrance with sharp pieces sticking out, the AC was loud and squeaky, the headboard wasn't attached to the wall, and we heard a strange tapping sound all night long. We decided to give the property another chance by trying the on-site restaurant, Milagros. Unfortunately, both meals, the ribeye and fajitas the ribeye was raw (and made my husband sick later) and the steak on the fajitas were super tough and both were disappointing. The steaks were poorly cooked and lacked flavor. The one bright spot of the evening was Pedro, who apologized sincerely and provided 50% off my fajitas. His customer service was excellent and truly appreciated. Overall, this hotel does not reflect the quality or hospitality I've come to associate with DoubleTree. It's old, outdated, and lacks the warmth and care that usually make this brand so dependable. I truly hope management takes steps to refresh both the property and the guest experience.

Moxy Phoenix Tempe/ASU Area - hotels - Updated November 2026

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