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    Moving Star

    4.2 (99 reviews)
    Open 7:00 am - 11:00 pm

    Services - Moving Star

    In-state moving

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    Michael A.

    Great people and actually came earlier at 7:30am prepared and ready to work. I am in no way affiliated. I found them on yelp and checked with other moving companies who were charging way more for a 1 mile move. They took breaks of course but stayed consistent and finished a 3 bedroom house in 4 hours. Granted it was all packed beforehand but shows how quick and respectful these guys were. Thank you Olivia for the constant communication and to the 3 guys who came through. I will definitely be doing business with them again in the future. I appreciate the care you guys displayed for my things and even wrapping and taking apart some of our furniture. Highly recommend and hope to see you guys grow more!!

    Jing clearly dismissing my valid complaints, which I had the decency to try and handle privately
    Alyssa A.

    CON ARTISTS!! DO NOT WORK WITH THEM WORST SERVICE EVERRRRR! I WISH I COULD GIVE ZERO STARS!! I hired this company to help me pack for my huge cross country move. I had all the necessary materials. I simply needed help packing, which Jing ensured was no problem. Being a single woman, orchestrating this giant move alone, while working long hours & with all the complications of covid...I thought that their services were my saving grace in an extremely stressful & tumultuous situation...I was absolutely wrong. The "employees" that showed up were extremely unprofessional & illegitimate (to say the least). They barely spoke English, which would have no relevance to me except for the fact that the nature of the job requires a level of communication which was blatantly impossible. More importantly, I was required to pay them for a minimum of 3 hours...I had absolutely no problem with that, since I honestly expected them to be there for the entire day. I had lived in SF for nearly a decade & I expected these "professional" movers to carefully and professionally pack my entire life and assist me in an overwhelming circumstance. However, they did exactly the opposite. They carelessly threw my fragile belongings into boxes. They didn't properly wrap anything. They didn't label anything. Due to the language barrier, I couldn't properly dictate my wishes or expectations. They didn't fill the boxes so they crushed down when stacked. They carelessly misused my packing materials as recklessly as they handled my belongings. After an hour and a half, they were already itching to leave. I tried to delegate and explain why the job was not even close to complete (not to mention that, if I am required to pay them for a minimum of 3 hours, there shouldn't be any intention of leaving before that), but they would just carelessly throw some more of my belongings in a random giant box & tape it shut. I was already under so much pressure over this life-altering move. I turned to this company for help & was more than happy to pay for the much needed assistance. All they did was cause me MORE STRESS & ANXIETY. I had to open & repack every single thing that they packed, losing even more time...I would have absolutely been better to just do it by myself in the first place. Not only because there was a language barrier, but because Jing SEEMED professional in our correspondence through the booking process...I paid the men & sent them on their way, assuming that Jing & the company would do right by their customer....WRONG. I was so relieved to have them out of my house & their careless hands off my belongings, as I redid all the work I'd paid for, that was done offensively poorly. I expected that Jing & the company would be responsive & understanding of their "staff's" embarrassingly tragic performance (not to mention during the most stressful time in my life)...WRONG. I contacted Jing before writing this review, entirely expecting it to be rectified. I'm a restaurant manager, so I absolutely know how valuable it is to be contacted directly by a client, as opposed to having a negative review posted...I also know how disappointed I would be to have a dissatisfied client. Apparently this company does not give AF about their clients, since I was swiftly dismissed...I could not imagine allowing a client to feel the way that this company made me feel. The only response I received was that Jing will follow up with these "staff members" & make improvements...this means NOTHING to me since this is a once in a lifetime move for me and even if it weren't, I'd rather walk everything I own across the country than ever work with these unprofessional con artists ever again. Anyone could round up 2 random people to recklessly throw things in boxes...do yourself a favor and just do that instead of hiring these clowns to steal your money & treat your LIFE like trash.

    Old food packed in with lots cleaning supplies
    Lindsay D.

    UPDATE: This is in response to Jing/Olivia's comment to my review. She is a complete liar as can be seen in her ridiculous responses to other people's negative reviews as well. All of her statements are absolutely false and would take way too much time to address. However, most importantly - We NEVER received compensation for the damage to our TV. However, her response just adds evidence to my case. See you in small claims court Olivia! Also as one of another recent reviewers stated - the movers wouldn't accept my tip and demanded more money. Another example of how unethical this company is. - - - STAY AWAY from this company. If I could give this moved a negative 10, I'd do so. This is most definitely the WORST mover we've ever had in the 20 years of living in San Francisco. First, let me disclose that Olivia told us the move for our apartment would be approximately $400 for a one bedroom. We ended up paying over $1100. The movers arrived on time at 08:30am and began pretty quickly. However, things went downhill quickly. A few hours went by and barely anything was moved out of my apartment. We became concerned as the move was only supposed to go from 08:30am to 01:00pm. The next thing you know, it was 2 and then 3. They definitely were not moving at a pace you would expect professional movers to go at. At about 1 pm, when the move was supposed to be over, Olivia called my boyfriend and said it was "partly his fault" that the move was taking longer than expected. Last time I checked we don't run a professional moving business, she does. Not sure how this could be our fault. As the day went on, the movers told me they didn't have enough materials to pack our personal belongings. This meant that our belongings were packed carelessly. They even charged mfor boxes after stating that all packing materials were included. We arrived at our new place around 4pm and it took approximately an hour to unload the truck. Most of the items were in good shape to what we could see, but clearly it was a long day and there was no way we could evaluate every single piece that they moved over. A couple of days later, Comcast shows up at our condo to set up everything and we discover that our $1500 TV was destroyed as the entire left screen was cracked. Thus, My boyfriend sent a text to Olivia alerting her that the set was broken requesting that her company reimburse us for the damage. At first, she said it was our fault and she didn't know what happened between the time my set was moved and the time Comcast arrived (2 days later). Obviously, we wouldn't realize the damage to my TV until we turned it on. Why would we turn on my TV if we didn't have cable set up yet? Finally, she admitted fault by saying people make mistakes (as in her movers) and offered $400. Olivia came up with as many excuses as possible. She even referred to herself as "just a little girl" trying to make us feel bad for her. I'm confused, is this company employing children? If she's just a little girl maybe she shouldn't be running a business? Should I be reporting this company to the labor board? At this point, we feel we have to take this to the next level. Unfortunately, $400 won't even put a dent in purchasing a new TV. That said, we are in the process of filing a small claims court. Obviously, it is reasonable to think that a tv that was reported broken within 2 days of a move would result in compensation from the movers negligence. People don't just break their own TVs in their own houses. It's more likely that it happened in the move. we have witnesses that saw the TV in perfect shape before the move. That's all the evidence that will be needed in small claims. Unfortunately, this was only the beginning of the nightmare with this company. Nothing was packed with any organization or with any care. They even took food from my refrigerator and put in a box of cleaning supplies and next to a dirty toilet bowl cleaner. They broke countless other items due to carelessness. This can be seen in the pictures. Bottom line - stay away from this company. They clearly aren't ethical and do not know what they are doing.

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    6 years ago

    Everything was great. Had a bit of a language barrier, but was able to communicate with "go" "no go"

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    Page 1 of 3

    Ask the Community - Moving Star

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    Review Highlights - Moving Star

    Thank you Olivia for the constant communication and to the 3 guys who came through.

    Mentioned in 21 reviews

    Read more highlights

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