I never enjoy leaving a negative review but I was really disappointed in what transpired during our move and so felt compelled to write this out (sorry for the length!). After having a different moving company cancel on us over the past weekend due to their team being delayed at their previous job site, we sought this company out to handle our move. I have to say, the guys that came over were both very kind and initially undeterred by the description given about our home and our moving needs. They were also punctual, arriving at 1:55 PM instead of the planned 2:00 PM; greatly appreciated that. Rates were discussed and agreed upon. They walked up, flipped our U-Haul around and began moving and loading some furniture. Everything seemed to be going well. Later and seemingly unbeknownst to them, I was upstairs in one of the rooms and could over hear the words they exchanged, including "holy sh**" whilst in the master bedroom. I heard a few camera clicks, which I thought strange and decided to poke my head out of the room I was sorting out. His reaction showed me he thought none of us could hear him. I smiled and agreed that yes, the furniture in that room was big. I was then asked how many people assembled the bed and I guesstimated two to three, he insisted it must have been three. (The movers we later hired managed with two people and I had already disassembled the other beds in the other rooms, to make the process easier). They came around to check the other rooms and I heard one of the two say "oh, okay, that's doable". I didn't think much about it but felt something was off. My neighbor and I later overheard him trying to get in contact with one of his coworkers, to bring on board. If three was what was needed, we were okay with that. At around 2:20 PM I hear a truck drive past our house. I assumed they went off to pick up their coworker. Or that they were returning their dog (Aldo, I believe) that they had brought along on the job, because of the heat and his barking. By 2:50 PM, we called them several times on three different cellular lines and sent text messages to no avail. It was clear they were dodging our calls. We just wanted an explanation and I felt the need to give them the benefit of the doubt by assuming they'd return soon enough. However, they literally just up and left without notifying any one of us. I completely understand that they may have underestimated their ability to handle this job. That's fine. Common courtesy would dictate that you would at least give any one of your customers a heads up that you no longer want the job or are unable to complete it, instead of completely leaving them in the lurch, unaware of what happened. They seemed like nice people and so I was a bit disappointed at how things turned out. read more