My partner and I went to Pioneer Sports about an hour before closing on a Saturday to rent a…read moremountain bike for my very first time, and I couldn't have asked for a better experience. When we walked in, our sales associate Michael was friendly, prompt to greet us, and genuinely interested in helping. He took the time to listen to what I was looking for and never made me feel rushed or silly about my beginner questions, even though it was close to closing time. Since it was my first time mountain biking, he walked me through the differences between a full-suspension bike and a hardtail, let me try both, and helped me find the best fit. I ended up on a small women's hardtail, which fit me perfectly from their selection and was a much more beginner-friendly option. It was obvious that Michael wasn't just trying to rent me a bike--he was invested in making sure I had the right bike so my first mountain biking experience would be a great one. That level of customer service really stood out. Thank you, Michael! We're locals, and this experience definitely earned our future business. We rode that day with a family member visiting from Oregon who is an avid mountain biker. She had rented a bike in Vail, and after comparing both the bikes and the prices, she said she wished she had rented from Pioneer Sports instead. 10/10 service and experience. If you're looking for a quality rental at a great price from people who genuinely care about getting you on the right bike, I highly recommend Pioneer Sports. I'll definitely be back!

On my ski trip to Breckenridge, decided to rent equipment from Pioneer Sports in Frisco because of…read morethe reasonable rental rates. I made my reservation online and paid for the equipment in advance. They have a variety of equipment options, I chose the performance ski package, but wasn't quite sure of the difference between packages other than price. The store was located in a strip mall and upon entering looked like a typical sporting goods store. When you make your way to the back of the store they have all the ski equipment. I was asked if I had a reservation which I provided my email. First, you walk up the steps on a platform where an employee measured my foot to determine ski boot size. When I tried the ski boots on, they were small so they gave me a larger size for comfort. Next step is to wait in line to pick up your skis and poles. The employee at the counter calls you in the order of boot measurement. This process was a bit time consuming and took approx an hour before it was my turn. They input information into a system and ask you some questions about how you ski, fast, experienced, beginner, etc and help you pick out the correct ski brand and length. My boots were very dirty and well used, but they did the job. The employee makes some adjustment to the skis to make sure your boots fit. The XX skis that I received performed well and I did not have any issues. Check in if the equipment was much more efficient and they just scanned a barcode on the equipment when we returned it and we left it in a pile and were good to go. Overall, I think you get what you pay for and this store offers functional ski equipment at a reasonable price. I do wish the process of getting the equipment had been a bit more efficient. The employees were very friendly and helped to make this equipment rental experience go smoothly.

I'm a long-time local in Summit County. I had an unusual, but relatively simple issue with my…read moree-bike. I only needed help figuring out how to pull the motor without damaging the frame, so that I could plug in a new wiring harness. I had already mostly disassembled it. I had previously visited three shops, all with great reputations. First place wouldn't even consider looking at it. Second was nicer but said they won't touch motors on e-bikes. Third tried a bit but didn't put much effort into it. But then, I got to Rebel Sports. Jack came out to my vehicle and looked at the bike while it was still on my rack. He said he'd be happy to give it a try. I unloaded the bike and brought it inside. It took some time, but he finally got the motor out. He replaced the wiring harness and put it all back together for me. He even helped tweak the adjustment on my derailleur to get it shifting better. The cost for the repair and help was exceptionally reasonable. Jack told me that he genuinely had fun figuring it out and that he enjoys working on niche projects. Also, while I was there, I heard the interactions between other staff members and customers (all from out of town). Their customer service is exemplary. I will be going back to Rebel Sports for all of my bike needs in the future and I'll specially be asking for Jack.

We've been visiting Rebel Sports almost every year since 2016, and one of the main reasons we keep…read morecoming back is because they're the only place that carries the adorable trike that our kids absolutely love riding. Unfortunately, this year's experience was extremely disappointing. From the moment we walked in, the customer service was lacking. There was only one person at the desk, and the interactions felt dry, impersonal, and unwelcoming. We were initially told the trike was not available to rent. Later, another employee outside said it actually was. After explaining that we've rented the same trike nearly every year, they finally agreed to let us rent it. About 30 minutes into our ride, the trike's brake suddenly snapped open on its own. There was no collision, no crash, no impact--nothing that would reasonably explain a mechanical failure. Because the brake no longer worked, my 12-year-old daughter had to manually roll the trike back for nearly two hours, completely ruining what was supposed to be a fun family bike day. What disappointed us even more was how the situation was handled when we returned. Instead of showing any empathy, apologizing for the equipment failure, or offering a discount or credit for the ruined rental, we were immediately blamed for damaging the brake. Any reasonable person would ask: how is a rider responsible for a brake mechanically coming apart without any accident or impact? Rather than standing behind their equipment, Rebel Sports chose to argue over a brake issue that appeared to require nothing more than a pair of pliers and a few seconds to reconnect. We had traveled all the way from Texas and were parked far away--otherwise, we likely could have fixed it ourselves. Eventually, I realized it simply wasn't worth continuing the argument. I was prepared to pay $10, $20, $50, $100--or even buy the trike outright--just to end the discussion and move on. The cost was never the issue. What bothered me was the principle. A minor mechanical problem exposed what felt like an unfair, unprofessional, and unethical approach to customer service. Rather than treating a loyal customer with understanding and goodwill, the focus was on assigning blame over what appeared to be an obvious equipment failure. We've always believed in supporting local, family-owned businesses, and that's exactly why we've continued coming back for nearly a decade. But supporting small businesses should never come at the expense of fairness, accountability, honesty, and respect for customers. This experience left us genuinely disappointed, and unless customer service and accountability improve, we'll have to reconsider returning after so many years of making Rebel Sports part of our family trips.

How many businesses deliver on the promises contained within their website? Well, I can attest…read morethat Avalanche Sports does! My experience started with a phone call to the store. Just as promised, it was answered by a human and Kathleen answered all my questions. Upon on arrival, I met John. I needed to have two pairs of ski bindings adjusted to fit new ski boots. Just like their website promised, the service was super courteous, very prompt, and indeed at a tremendous value. As a result of this visit, which happened to be on New Years Eve, I guarantee I will return to Avalanche Sports. Thank you!

Showed up wanting same day snowboard rentals and these guys were quick, super helpful, and had us…read moregeared up in no time. Boards were spot-on, staff zero judgment on my newbie questions. No lines, no hassle. Highly recommend!

Looking to finally upgrade my ski boots after 15yrs (yea, I know that is about 2x longer than I…read moreshould have been skiing on them). Podium in Frisco was recommended by several friends - just Wow. The ski boot selection is completely over the top. There must have been 30 different kinds of boots to choose from (total for both men's and women's). The team there (Reilly and John) treated us like royalty and did everything necessary to make sure we (i) got the boots that fit our feet (my wife has pretty unique feet), and (ii) boots that fit our ski-ability. The boots were molded to our feet, heels, etc. and she got a heating unit - pretty sick!! The price for what we got was super reasonable - I checked on the web while sitting at the shop and Podium was ~20% cheaper than what I found from virtually every online store for the boots I bought. I skied on them the next day and it was INSANE how much more comfortable I was and how much more control I had skiing. Yes, I said "comfort" and "ski boots" in the same sentence, crazy. For anyone buying boots or any ski gear (I also bought a new helmet), I highly recommend Podium. (I gather they do mountain bike and other cycling gear in the spring/summer)

I have had horrible shin bang from boots that I had bought and I was recommended to come to this…read moreshop and talk to Paul. Not only was everyone is the store experienced and knowledgeable they did everything they could to help me. Shout out to Paul, he really knows his stuff, he figured out what was causing my pain and took the time to educated me about ski boot fit and helped me find a solution.

The service and communication was incredibly friendly. My large family truly enjoyed our time here!…read moreI would totally recommend coming here for mountain bikes!

We (a coupla middle aged ladies and myself) signed up for a bike ride down Vail Pass where we'd…read moremeet at this bike shop, get fitted for bikes, take their shuttle up to the pass and ride back down, ending in Frisco. It was $78/person and we had the bikes for 4 hours for the 13-mile ride down. We thought it would start out cold since it was high elevation, but a light jacket was sufficient on what would end up to be a 70 degree day. The staff was very friendly and gave great instructions. We felt safe and the ride was absolutely stunning! We saw the most beautiful scenery and even ran into a herd of mountain goats (I think that's what they were). We stopped in Copper Village for a coffee and then found lunch in Frisco. A fantastic way to spend a morning!

Flat-out dangerous and shockingly unprofessional -- avoid this bike rental shop at all costs…read more We reserved two kids' bikes online, thinking it would make for a quick, easy pickup. Instead, it took over 50 minutes to get them. One incompetent employee was running the show alone, and when a second college aged worker finally showed up, he immediately started helping walk-ins who came long after us. All we needed was two kids' bikes fitted appropriately, two helmets, and a bike lock. Instead, we got a slow-motion circus. The lock was forgotten entirely, which made for an interesting lunch experience. A couple with no reservation showed up, got their bikes, and were on their way with in minutes. Then a group of 15 walked in and were helped immediately--while we were still standing there trying to get one hand brake adjusted by a guy clearly more interested in eating his brunch food than helping his customers. What happened next is what makes this shop not just frustrating, but outright dangerous. We pointed out that my son's bike was making a loud squealing noise before we even left, but they dismissed it as "fine." It absolutely wasn't. The bike emitted piercing, high-pitched screeching sounds for the entire seven hours (see video). Then.....my son's entire BACK WHEEL FELL OFF mid-ride. Let that sink in: the back wheel of a kids' bike came unhinged while riding downhill. We were extremely lucky it didn't result in a serious injury. That kind of failure is inexcusable and a clear sign of negligence with zero safety protocols. Thankfully, we know a little about bikes and could safely reattach the wheel since we were 10-15 miles away from the shop. This place is a liability nightmare and a customer service disaster. Do yourself a favor and go anywhere else. There are far better, safer, more competent bike rental shops all over town. This one should be avoided at all costs.

Incredible rude staff, made fun of my reading disability repeatedly. I will never return or give…read morethis company business and neither should you.

Showed up to rent some ski equipment for my wife, but during our drive up from Albuquerque to the…read moreslopes my daughter and I realized that our boots and helmets got left behind, too late to turn around, so when we showed up we met with Tyler Mcilvaine. I told him what we did and he went out of his way to ensure we had everything we needed for the weekend ski trip. I have never met anyone with such a n uplifted spirit and super friendly. Tyler gave me a super good impression on how we would be treated the whole weekend.

Brought my board in to get spots touched up. Showed the guy at the desk what i was referring to. He…read moreassured to me with buying the full package the spots would be attended to. I wasn't expecting perfection just some effort. But when I got the board back they did not address the two main spots I needed attention too at all and did bare minimum on the rest. I feel lied to and upsold , out of money I could have put elsewher. I took the board to a different shop that immediately assured to me the spots I need will be attended too with atleast some effort.

I thought they were very friendly and informative . We plan on returning to the Breckenridge area…read morenext summer and our second stop will be back at Lake Dillon rentals.

My e-bike ran out of power sooner than it was supposed to. Everything else was fine…read more They got us fixed up and going quickly. Easy to find.