Showed up to rent some ski equipment for my wife, but during our drive up from Albuquerque to the slopes my daughter and I realized that our boots and helmets got left behind, too late to turn around, so when we showed up we met with Tyler Mcilvaine. I told him what we did and he went out of his way to ensure we had everything we needed for the weekend ski trip. I have never met anyone with such a n uplifted spirit and super friendly. Tyler gave me a super good impression on how we would be treated the whole weekend. read more

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Brought my board in to get spots touched up. Showed the guy at the desk what i was referring to. He assured to me with buying the full package the spots would be attended to. I wasn't expecting perfection just some effort. But when I got the board back they did not address the two main spots I needed attention too at all and did bare minimum on the rest. I feel lied to and upsold , out of money I could have put elsewher. I took the board to a different shop that immediately assured to me the spots I need will be attended too with atleast some effort. read more

You should go here if you need new boots or have an issue with your current ones. Had a really great experience with Pat, who spent an incredible amount of time with me over multiple days of my visit to try different solutions to my existing boots, and experiment with alternative boots - to get the right fit so that I could ride for performance but still stay comfortable. All of his staff are incredibly knowledgeable, patient, cheerful, and treat you as family. They will do what it takes to help you. Highly recommend. ~ The Professor read more

Ski rentals, gear, clothing and more. The fams and I stayed in Keystone during the holidays and our lodge was located at River Run, so this store was a extremely convenient for us to visit. First, I bought my daughter ski goggles here and they were super helpful with finding the perfect size for her. Our next experiences was renting skis, boots and a helmet for her. I placed the order on-line, but the line to pick-up the equipment on the day-of took about an hour. Getting fitted for the boots did not take long at all, but the line for the skis took forever. I'm sure they knew that day was going to be busy, but the servicing all of the demand took forever. I wish they had a line for those that placed their order on-line ahead of time. There was no point of me doing that because I did not get priority at all. Other than standing in line waiting for rentals, I liked this store. It served its purpose for any last-minute things you need for your snow adventure. It's pricey, but don't be surprised, especially if you are staying at the resort, you'll understand! They do not rent ski clothing here, but go down to Norski, which was several hundred feet down from the back entrance of Keystone Sports. read more

Keystone Sports - River Run - Ski & Snowboard Shops Near Me - Keystone, Colorado

If you enjoy employees cussing and swearing while you get children fitted for skis this is the place! If you also enjoy hearing how awful it is to go skiing today. It's the place for you! Oh and if you enjoy being given two left boots. Well, this is the place for you. It really seems to be bargain location for people visiting. Discount on lodging and rentals when you book together. I think next year I will go ahead and splurge on boots that fit the feet and have a more professional setting. read more

One of the worst (if not THE worst) equipment rental places I have ever visited. The majority of the staff could not understand basic English which made communication difficult. It took 3 trips to the store to finally get the correct sized ski boot, simply because the store associates could not understand. In addition, they failed to check to see if the boots clipped in properly to the skis, so that caused another trip to the store. Most of the associates just seemed put out that they actually had to deal with a customer. There were a couple of helpful folks, but all in all, one of the worst experiences and I would recommend finding another place to rent your equipment from. read more

Came in from out of town for a day at the bike park, this place hooked me up with everything I needed and it was super easy! Great customer service and very friendly. Everyone was great but Marquise, Josh and Pat were especially helpful! read more

Do not rent from here. Extremely poor customer service. I rented a snowboard for my son, my son arrived at the store at 9:11am and didn't leave until 11:00am. No apology, no refund, no discount, nothing. My son has never seen a store this disorganized. Even returning the equipment was a nightmare. Do yourself a favor and rent from any other establishment at the mountain (or elsewhere) - don't let your rental experience spoil an otherwise great mountain. read more

The staff fitting us for skis was friendly but unfortunately jack ruined the experience for us and we will not be renting from here again. He lacked customer service skills and was extremely rude to our family. read more

I came to Keystone Sports with the goal of buying new clipless mountain bike shoes before we rode today. I was surprised to only find two pairs of clipless shoes, fortunately one pair was in my size and fit well. I looked to Joe the sales men and inquired about SPD clips for my shoes. He then runs to the back to inquire and informs me they do not carry SPD clips for the clipsless shoes they sell and that I will need to pull them off my old shoes which were conveniently at my house. I go all the way home, get my old shoes, come back and buy the shoes. While checking out I see the SPD clips I needed to buy right there behind the counter. Thank you for making waste HOURS of my day! If you can, I would highly recommend avoiding Keystone Sports. read more

This place rented us 2 downhill mountain bikes and the brakes went out on both bikes on the way down the mountain. Thank god or whoever you're into that we were on the green run and that my bf wasn't up doing blacks. It took us 45 minutes to get down the hill. They refunded our $ but they did NOT seem surprised or concerned in the least, and our lift ticket $ was a waste of $100. It is beyond appalling that this happened. Funny how we have to sign a broken body waiver but they have ABSOLUTELY NO RESPONSIBILITY FOR SAFETY WHATSOEVER. This is NOT a real bike shop! These bikes are little more than the public clunkers you would rent in towns to get around. Stay away from this place if you don't want to potentially die on crap equipment. read more

I rented skis from Keystone Sports and had a shockingly dangerous experience. Terrible service aside (the guy who helped me acted like I was a horrible inconvenience to him and was downright rude), they did not perform safety checks on the bindings. I got to the summit if the mountain via gondola, went to put on my skis only to find out that the bindings were set more than an inch longer than my boots. I called Keystone Sports and asked them to fix the issue and they said I had to come down the mountain and back to their shop in order to do so. I had to take carry my skis back to the gondola, ride down the mountain and get everything fixed. This was a huge waste of my precious skiing/mountain time. Their only redemption was the manager's response to the issue. He fixed the skis, refunded me for the duration of the rental and carried my skis to the front of the gondola line so I could get back to the top of the mountain. For this reason, I gave Keystone Sports two stars rather than one. read more

Terrible customer service, Insufficient staff. Waiting line more than two hours. I do not recommend this place.

Awesome resort, nice staff Keenan and Ben C, we're very helpful with getting us what we need to enjoy our day on the slopes! Will be back! Yeah read more

First time in Colorado. First time snowboarding. I did snowboarding school. My instructor Brian Stone is so awesome!!!! I recommend him. Very patience and very instructional. I had a 2 classes 1 free special. Snowboarding is soo much fun!! read more

Keystone Sports - River Run - Breckinridge - Ski & Snowboard Shops Near Me - Keystone, Colorado

Flew in for a 3 day downhill trip last week. Had a used bike shipped to Colorado that I had never seen before. Over the first 2 days, these folks really helped me dial it in. I purchased several parts there as well and the prices were reasonable. The entire staff from the mechanics to the floor were friendly, fun and knowledgeable. Most places focused on rentals would be annoyed by a customer like me. These folks made me feel welcome. Jordan from VA read more

My brother and I purchased mittens from here and didn't realize they were 5/5 on warmth rating. We came back a day later to return them and Benjamin was extremely rude. He accused us of wearing them bc my one glove had some sort of discoloration on the leather? The gloves were still connected to all the packaging and clearly not worn. Rec come d going somewhere else as this was my first and last time shopping. Benjamin's lack of customer service and bad attitude ruined this experience. read more

THE best customer service around. The bikes were great, the people were even better.

Nika was awesome, very helpful. Most everyone there was very pleasant to work with and I wasn't the most knowledgeable. On the other hand, Ashley was very rude to me and it was very uncalled for. Nika's attitude made up for it though, she was super sweet. read more

Great customer service! Fun store and right by the slopes. Nice selection of stuff. Erika is super cool.

ERIKA is the absolute best! She went above and beyond to ensure our group was well suited for our few days of snowboarding. She saved us a lot of time and headache. She was incredibly friendly, knowledgeable and helpful! Probably one of the best vacation experiences we've had this year. Thanks Erika and Keystone Sports!!! read more

Good equipment, friendly and helpful staff to help with skis. Prices totally outrageous for 1-day rentals. Staff at payment desk was beyond rude when I asked where the nearest lift was....seriously treated me like an idiot for a very simple question. My experience so far is that there are friendlier competitors in town. read more

I love the River run! Mainly it is because of the Gondola. I went to snowboarding school and my instructor's name is Brian Stone. He is AWESOME! Brian is very patience and knowledgeable. I would love to have him again as my instructor for snowboarding. read more

Didn't have brakes available, but we're super friendly, very warm and welcoming. Great shop presence, lots of staff available to help out. I bought brakes elsewhere and they offered to install them in under an hour during a very busy weekend. I'll definitely go back. read more

Genesis was amazing! I walked in day II to get a few things because it was freezing day I. Genesis assisted me through my options along with her recommendations. By the end of my shopping venture I had my feet wrapped in Saran Wrap with little heaters connected to them. Super happy! Definelety recommend this place. read more

Wife had a rubbing brake on her cruiser. Asked worker if he could look at it. He said "Bring it down." Went to condo and brought it back. Dan looked at it, assessed it, quick turn here, quick turn there. Perfect! On our way in 5 minutes. He made our day with his nice attitude. The other worker was nice, too! read more

Nina was a great help. She was knowledgeable and fixed us right up with skis to rent in place of an outdated pair we brought with us. She was friendly, and went out of her way to assist. Overall, everyone in the store was friendly. Would definitely come back to suit up here again. read more

I stopped into Keystone Sports yesterday in need of shoe goo. Although they didn't have it, Genesis assisted me with a ingenious shoe repair. She is knowledgeable and friendly and made the experience super fun. Ashley also helped me and deserves some kudos too..both ladies were great and I will definitely be back! read more

I recently purchased a helmet from Keystone Sports and found their selection vast and their staff very helpful. Ashley was wonderful and very customer-service oriented. She took her time to ensure my purchase was exactly what I wanted and approached my retail indecision with a friendly smile and superior product knowledge. I highly recommend Keystone Sports for ski and snowboard equipment rental and purchase. read more

When we had a special situation which needed attention regarding our ski rentals, Ashley (one of the managers) did in fact give us that attention and solved our problem. Not to mention that the equipment we rented (performance skis) were good. read more

I was at Keystone visiting my father for a week and I got my rentals through Keystone Sports. The boots were great and the demo board was awesome! Shoutout to the guys working Wednesday January 13th who were really helpful and quick. I was in and out. The real hero though is Genesis who was working the register on Friday the 15th during the afternoon. I needed a new pair of mittens and I was having a hard time finding the pair I wanted and within my price range. She set me up with the best pair I've ever had, but I only had $100 and they were over that. My father is an employee though so we thought with the discount they'd be just under $100. It turns out they were $5 over which meant I'd have to drive all the way back to Dillon and get some more cash. Genesis though wasn't going to have any of that nonsense though and she proceeded to pull out some of her own cash and give me $5! Seriously the best service I've ever had! Of course I came back with $5 and returned it to her. Thanks so much! read more

I was super nervous for my first snowboarding lesson but when I walked into Keystone Sports to get my rentals, I was met with nothing but encouragement and excitement from the staff. Special thanks to Genesis for helping me pick out a pair of goggles that worked well, looked good, and were in my price range and to Landon for getting me the best looking snowboard set up around! Both were super helpful and I would highly recommend this store for great customer service! I might have fallen a million times during my lesson but at least I looked good doing it! read more