One star is generous, and I am posting this to prevent any other consumers from wasting their money on this business! I am appalled! I initially reached out to this company for an estimate for a new door for my salon about a year ago. We decided to hold off and then in July decided to proceed. I paid my deposit and was told it would be about six weeks until my door came in to be replaced. Then I started requesting info on when I could expect this to be completed with no response. I am currently dealing with my credit card company to hopefully reverse the charges. read more

Mountain View Windows and More - No communication. No responses via Yelp. No communication via phone. I have called three weeks straight. I have a texted. - Glass & Mirrors Near Me - Mesa, Arizona

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Went with them because of reviews however my experience wasn't good. I was originally quoted 10 to 14 days for the window and felt like they told me just to get our business once they had it and I paid the first half then I didn't hear from them. 14 days came and went then 18 days. Every time I tried to contact them I never got a hold of anybody at the office. I text the tech and they would respond a day or two later. Over a month later, when we finally got on the schedule for the window to be installed big surprise a tech called out and they pushed us back another week so in all we waited almost 5 weeks for the window to be installed. That being said they finally came out and the window is fixed so I guess if you aren't in a hurry or timeline then go with them. read more

I was attempting to reach out for their sales and first impression isn't so great. Wants me to give rough measurements of every window (22) on a two story house. I don't have the ladder tall enough to do some of them. Told me I should seek else where for services. If this is how it starts with minimal communication and hardly a welcome, I don't even want to go any further. Eddie should work on customer service or find a job elsewhere to not deal with people. It's not his strongest suit. read more

Super fast and diligent. Work was done quickly and correct. Had a great experience! Also pricing was great.

I started working with Eddie in May 2023, he sent his son out to take measurements for some sunscreen replacements. They took the measurements took a deposit confirm the colors. And then ghosted me. I contacted them for several weeks through June 23 it's now October and I am trying to reach them again with no success. read more

We had our shower glass door done by them, they had a reasonable quote and were always in communication with us via Yelp. We had to delay the measuring because we hadn't finished our shower tile, but they were patient and come out once we were done. It took about 8-10 days for the glass to come in, and they offered 1 time slot for scheduling. They did the work quick and we've had it about 2 weeks now and it's doing great. We love the look of it and it was a pretty smooth process! read more

Found this company on yep to install glass splash panels and glass shower doors on my bathrooms. The were priced very well. The custom shower doors were much cheaper than competitors. Staff is friendly and professional. I've recommended to all of my friends now to you too ! read more

Mountain View Windows and More - Splash panel - Glass & Mirrors Near Me - Mesa, Arizona

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buyer beware! terrible communication! did not do the job they were hired to do! just ripped me off for the money i paid them for the deposit! read more

After reaching out to the crew they were initially very responsive and helpful. I had to put my project on pause for a few weeks and reached out to set up a measuring appointment. Once I gave them my address (in Scottsdale) they stopped responding. Very unprofessional. Better to find out now though that they are that way and can't communicate. read more

I had a good experience using this company remotely. Someone broke a pane in a french door, trying to break into my home. Mountain View Windows and More replaced the pane quickly and gave me the best price (I shopped around a little bit). They were always on time (for both the emasuring appointment and the installation appointment) and respectful of social distancing. It was really easy to pay them with a credit card through their online system. read more

This company could be so great! I love communicating through Yelp and these guys are on top of it! Had a rough estimate within minutes of sending my quote request, and after they came out to measure, the initial quote matched the invoice I received. Someone shot a bb through our front window...large windows with 4 separate dual low e panes. They came today to replace the window and after they left my husband and I realized the new window doesn't match the other 3 windows next to it. I contacted them and was told it's their standard low E window, and if I wanted the windows to match I would need to contact the manufacturer of the original windows and get a replacement through them. We totally would've done that..,had we known we needed to. Not once during the process did anyone say hey, the new window won't match unless you do XYZ. I'm thankful that we have a window that is no longer broken, and that the work was done well! But now we have a window that looks like it doesn't belong and no one told us that would be the case. We would've happily paid for a window from the manufacturer that matched our other windows front and center of our home had we known we needed to. read more

Mountain View Windows and More - Top right window clearly doesn't match. Huge bummer! - Glass & Mirrors Near Me - Mesa, Arizona

A very small rock hit our slider when my husband was mowing on Sat morning. Totally shattered our door. Saw these guys on Yelp. Called them. They responded within 5 minutes and arranged to come out that afternoon. Came out (on time) gave me a quote and said they would let me know if they had the glass in stock. Called me back and arranged to come back the next day. (On a Sunday I might add) Abraham arrived on time, replaced the door (all by himself) and brought his own broom and trash can for clean up! Great service, great people! read more

Mountain View Windows and More - Glass & Mirrors Near Me - Mesa, Arizona

The owner called me the same day. He sent out a repair person in less than 24 hours. Not only did they do a good job but they charged the price quoted. The repair tech was very nice. He explained what he was doing and why. They are taking safety precautions and don't leave a mess behind. I would use them again. read more

Highly recommend!! Did a great job fixing our glass door, there were some mistakes but Eddie came back and fixed it!! I really appreciate that, he made sure we were happy about the little details. Thank you!! read more

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Do not use this company. I paid my initial deposit in January of 2023 and I STILL (September 2023) do not have a complete job. I needed one window replaced, along with sun screens for the exterior windows. At first it was COVID related delays from the factory, which I understand, and then they just kept delaying and delaying the install. When I attempted to get my money back and cancel the order, they finally got me scheduled, but did not have screens to fit all of the windows, and cracked the replacement window. One week after that, I still have not heard back from them. read more

I would like to give a great review 4 Rob from mountain view windows and doors he did an excellent job fixing my window broke out of my home would recommend him highly thank you Betty Williams read more

Mountain View Windows & More repaired our sliding glass door on our Gilbert home. We were having troubles with the tracks and closing mechanism and they repaired it nicely. Fast service, responsive with fair pricing, but most importantly, GREAT communication. read more

Haven't had a chance to try the shower door, but they worked hard to get it installed for us. Best price after several other quotes. Prompt response after inquiry. read more

Mountain View Windows and More - Glass & Mirrors Near Me - Mesa, Arizona

Initial contact with Eddie was quick. We got someone on site to take measurements for a new shower glass door the next day and a quote for the work the following day. However, Eddie was quick to assume that we wanted the minimum set up; options of color and hardware were not provided. I had to ask for the shower glass to have a pull handle instead of the standard puck that would have been installed had I not asked. After details were clarified, a 50% payment was requested 4 days after initial contact. After payment, it felt like Eddie was ghosting me. He was unresponsive to Yelp messages that were marked as 'read' and did not provide updates on delivery or installation dates unless I asked. A typical pattern would be Eddie telling me that he'd update me by the end of the week, only to tell me that he'd update me the following Monday. When a date was scheduled, Eddie would push it back further. Eddie did not provide me with reasons for the setbacks; I had to ask what the reason for the delay was and only then was a reason provided. Three weeks from the initial payment had passed when I requested a refund and cancellation of the order, to which I was advised by Eddie that payment is not refundable. This was not explained at the time of payment nor did we receive anything in writing that states a non refundable agreement. While some of the setbacks and delays were understandable, the lack of communication is inexcusable. 28 days passed between payment and installation. After installation, it was noticed that two pieces of hardware did not match the color of the rest of the hardware. Eddie told me that I would have to contact him to request replacement parts. I reached out 13 days after installation for replacement parts and was asked to contact him back in a month and a half due to a back order. When I contacted Eddie again after a month and a half, he gave me the same pattern as before for follow up: he said he'd let me know the following Monday (he didn't), then he said by end of business the next day (he didn't), then he said a 5-7 business day turnaround, only to tell me two days later that I have been put on a 2-3 month waiting list for the individual parts. We'll see if the parts actually come in by the estimation given of mid June / early July, which will be 6 months after installation and 7 months after initial contact. TLDR: The glass, hardware, and installation look alright (you get what you pay for), however communication and service was incredibly poor. As a customer, I initiated more communication and prompted follow up more times than I should have. The business should be providing the consumer with updates without the consumer having to ask, and should be taking ownership for a project that is clearly not finished. Eddie takes no accountability whatsoever. For that reason I will not be recommending this business to anyone. read more

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My back slider glass cracked. They came out and their pricing was exactly what they shared in the estimate over the phone. They were flexible with their schedule as well. Unfortunately, the glass cracked on 1st installation and to get a new piece and have it out in took some time. They had to come back a third time to make adjustments to door and make it fit/slide better. No complaints with service overall, just in the time for completion. read more

Awesome company!!! Ed (owner) was very helpful and honest. Did exactly what he said, on time, on budget. What a concept, COVID has become a excuse for crappy customer service, not here. Installer was great! We have done 4 security doors over the years and will not use any one but Mountain View from now on.... read more

I have a few companies come out and give me a quote. Eddie was very responsive and professional on the phone and gave me options for the glass other companies weren't capable of doing. We haven't had it installed yet so I will update after that but so far I've been impressed with them and look forward to my install in a couple weeks! read more

I was looking for someone to replace a shower door. The person that replied to eMails (never was able to get someone to answer a phone) suggested I look at ideas online or the website. Not helpful. We decided to simply have them come out to adjust the door, since the main problem was related to the wheels coming off the track. Did not get any replies to eMail requests. Finally, I was told the schedule was being set up and would have a day and time by Sunday evening. Slow-forward (nothing about this process has been fast) to Tuesday, when I had enough and said to forget it. The last straw was the reply that they "lost Yelp access" and did I still want them to come put. Cannot comment on the quality of work, but communication and effort to schedule something was very poor. read more

Great and professional service. Did have to reschedule an appointment to the following day based on staff levels but other than that everything was great. read more

These guys were responsive and followed through so that alone makes them so much better than the rest. They are a bit steep when it comes to pricing. They charged me $250 to fix my shower door. I would have totally understood if they were here for hours but the fix took 5 min. Looking back, I know the other companies I consulted only charged $80. I should have just waited. They also don't guarantee their fix for a certain amount of time. For those reasons, I would not use them again. read more

Excellent response time. Came out and quickly and efficiently got the job done. Their price was reasonable. Highly recommended.

Fixed our window to our patio door as promised and for a reasonable price. Quality install and quick communication. Took a little longer than expected to get the replacement glass but pleased with the end result. read more

Excellent experience - job well done! Great follow up, quality work and on time completion.

Very fast response time and repair. The owner and employees were understanding and the quote was very affordable. We will definitely use them again if we need a window repair! read more

Quick responses and timely communication throughout the process. Reasonable quote. Friendly customer service and installation team. One week from first call to service complete. My shower door looks as good as it did when I bought the house. Well done. read more

Mountain View Windows and More - Repaired shower door glass - Glass & Mirrors Near Me - Mesa, Arizona

David was wonderful. He did an amazing job making sure the job was done and my expectations were met. read more

Mountain View Windows and More - Gap at bottom of door. - Glass & Mirrors Near Me - Mesa, Arizona

Why, How long should it take to return a voice message? a day,never? do you have that much business that you could afford to treat your customers that way? horrible. read more

I had a great experience with Mountain View! They were the only glass company I reached out to that was willing to even consider replacing the glass in my windows as opposed to a whole window/frame replacement. They were timely, efficient, and nice! read more

Love how quick and easy the guys were. They were also clear and fast in responding to my questions. Thank you again for the product and amazing service! read more

Very polite and good follow up. Seems like their security doors are basic, but they seem like good people.

We just had a door installed with Mountain View Windows and had a great experience. They were the only company out of four who could get the exact door we wanted (patio door with doggy door insert). They gave us a fair price and had great communication about ordering and install times. They made sure we were happy with the door and install (not easy to get right on an older home with weird sizing) and Eddie answered all of our questions quickly. We will definitely be using them again for any door/window projects. read more

Super fast response for quote, and even faster scheduling for installation. Honest, fast, and reliable! Eddie was great to work with, he always responds and on time both during measurement and installation. I love how my new shower splash guard turned out. Thanks Eddie! read more