Kudos to the team at the Ferguson Selection Center in Boone. Thomas and Zachary have leaned in to…read moreresolve this issue most satisfactorily. It appears there have been some significant communication issues as we tried to triangulate resolution with a problem employee, our builder, and the center. My only regret at this point is that it took so long to connect with the folks who clearly stand by their business and their customers. Thanks again for making it right as soon as the issue was escalated.

Jodi is incredibly knowledgeable and helpful. She so generously came in to help us select faucets…read moreon a Saturday during her maternity leave!!! Great service.

Excellent info very helpful. The info was correct and up to date. Made the trip to town more…read moreproductive and successful.

This is a five star complete kitchen gourmet shopping store. From iron skillets to Portmeirion and…read moreVietri China . There they have a phenomenal inventory for a gourmet shop in the middle of the mountains. Well worth a visit for anyone interested in kitchen instruments or cooking.

Studio 321 has a tile selection much beyond my expectations. A friend who has beautiful tasteful…read morehomes in Hickory, NC and Beaufort, SC. recommended Studio 321 to me when I recently did a renovation of a house in Hickory. I was impressed by the selection of tile. Dawn goes beyond the extra mile to make sure everything is on track with the contractor as well. Tile selections and the quality of customer service at Studio 321 can't be beat.

I am building a new home and have been looking for tile for the past 5 months. I have looked at the…read morebig box stores, online of course, and never gave Studio 321 a shot. I was of the opinion that a smaller tile store wouldn't have enough options for me. I was wrong! As soon as I walked in, the owner Jeff greeted me and truly took an interest in me. He asked all the right questions to get an idea of the style of the home, our price range, etc. Jeff then proceeds to walk over and pulls this porcelain marble off the shelf. He brings it over and says "What do you think?" and he described the tile to me in detail. He then proceeded to put additional details with the tile and within 30 minutes of walking in the store, I had my tile picked out for my Master and Guest Showers! All I can say is anyone that is building or remodeling a home knows that picking out tile is probably the hardest part of the project. Big THANK YOU to Jeff and his wife, Dawn, for making this process SO easy!

Beautiful natural material items, perfect for an earthy natural vibe. I bought a wooden herb…read morestripper. Natural candles, pottery, linen clothing speaks of a simpler time when everything was handmade, simple and beautiful

I tried a class here a few weeks back with a friend and we had a blast. We signed up for the…read moreFrittatas lunch n learn on a Friday at noon. We participated with 6 or 7 other people, so it was a a good small group but we did enjoy chatting with the other attendees. Our instructor was fun, friendly, and knowledgeable and answered all our questions along the way. We started with a spring mix salad and for the entree, she made a veggie option and one with sausage. Both were delicious, but my favorite was definitely the meat version. I love that this was just an hour long and so a little more budget friendly and also if you call the shop and book directly, you can save the online booking fees so keep that in mind. I definitely plan to attend another class - these are such fun, interactive, and tasty events and they are helping me get into cooking more which has been a longtime goal of mine., The demo kitchen is in the back of the shop, the rest of the store is full retail with home and kitchen goods, decor, gifts, etc. You get 10% off your purchase after taking the demo class, so don't forget that. @azfitfoodfun

Looking for a neat birthday experience for my niece, I came across Southern Home and Kitchen. Why…read morewould I take a child to a home goods store, you ask? Look over their events calendar and you'll see they offer several cooking classes a week, including some which are specifically targeted towards children. With a roomy kitchen setup in the back of the store, there are every kind of class you can think of which allow you to try to cuisines, learn new techniques, and try new tools. Today's visit was a children's class, taught by Nissa and assisted by Jennifer (the website lists all the instructor profiles.) Nissa is an elementary school teacher and was FANTASTIC with keeping a group of kids engaged, learning, and feeling welcomed. The kids were given cookbooks, walked step-by-step through several recipes, and got to be hands-on through every step of the process. They learned how to safely use tools, how to mix the ingredients, and at the end of the class got to eat what they had made. My niece LOVED this experience, and as the adult in corner watching I was a bit jealous. Of course, the adults are not required to stay, and they told me some parents choose to go shop or get a treat in Thru-Way while the class happens, but we were also welcome to watch. Personally, I spent some time wandering the store and was enamored with such a massive selection of kitchen tools and home goods. I ended up buying a few of the tools they used during the class to bring home (like a really nifty tool for mincing garlic, or a strawberry huller!). I'm planning to come back and try one of these classes for adults in the future. They told me that some of the adult classes are more observation while some are hands-on, so check the calendar, but I fully recommend checking the classes out for a fun activity. And if education isn't your thing, swing by one afternoon while you're shopping to check out the very broad inventory offerings in the store. All of the staff were extremely friendly and helpful!

Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

If you need bedding this is the place. They have all cost points between semi expensive and very…read moreexpensive. Honestly, compared to other high end bedding store, they are reasonable. Highly recommend

This has honestly been one of the best customer service experiences I've ever had, AND I truly…read morebelieve these people have the best down comforters on the market. I live in Los Angeles, and I was unhappy with an old down comforter I had gotten from ikea 20 years ago and ready to upgrade. I started simply--ordering down duvets from Amazon, and I was deeply disappointed with what arrived. So I went on a "princess and the pea" perfect-fit comforter-seeking mission for the next month, and I honestly ordered at least 12 comforters from all around the world--including from major brands like L.L. Bean and Parachute. After seeing how much the quality has gone down in the last 20 years since searching for a comforter, I decided I was willing to pay any price for the best down comforter I could find. When I ordered the "arctic" duvet from Dewoolfson, they reached out to me because they noticed that I am in Los Angeles, and they let me know that they believed I would be too hot under that weight of down. I was skeptical because all of the other duvets that arrived to my house were surprisingly under-stuffed, but they suggested I speak to their customer service rep Catherine, who was an absolute dream. Catherine spoke to me for about 30 minutes to help me choose the perfect fit for me--and when the comforter arrived, it was literally 10x more fluffy and high quality than any of the other comforters I received from all over the world. I have needed to do more customer service dialing it in with them, and Catherine has continued to be kind, available, helpful, positive, gentle, and attuned. I don't know if the company broadcasts this, but their owner has created a new technology that sorts feathers in a new way--and it is highly apparent just how different the quality is. AND--the price is so fair based on the quality. I cannot recommend the quality and the customer service from this wonderful independently owned company enough!

I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

Nothing but kind things to share and say. They allowed me to deliver a semi pallet not once but…read moretwice, and all we had to do was choose to buy their wood when we went to construction on our decks. Locals type spot. Friendly. Neighborly.

Selection, availability, and price - three quality values a great business like New River demands…read moreand maintains.