This has honestly been one of the best customer service experiences I've ever had, AND I truly believe these people have the best down comforters on the market.
I live in Los Angeles, and I was unhappy with an old down comforter I had gotten from ikea 20 years ago and ready to upgrade. I started simply--ordering down duvets from Amazon, and I was deeply disappointed with what arrived. So I went on a "princess and the pea" perfect-fit comforter-seeking mission for the next month, and I honestly ordered at least 12 comforters from all around the world--including from major brands like L.L. Bean and Parachute. After seeing how much the quality has gone down in the last 20 years since searching for a comforter, I decided I was willing to pay any price for the best down comforter I could find.
When I ordered the "arctic" duvet from Dewoolfson, they reached out to me because they noticed that I am in Los Angeles, and they let me know that they believed I would be too hot under that weight of down. I was skeptical because all of the other duvets that arrived to my house were surprisingly under-stuffed, but they suggested I speak to their customer service rep Catherine, who was an absolute dream.
Catherine spoke to me for about 30 minutes to help me choose the perfect fit for me--and when the comforter arrived, it was literally 10x more fluffy and high quality than any of the other comforters I received from all over the world.
I have needed to do more customer service dialing it in with them, and Catherine has continued to be kind, available, helpful, positive, gentle, and attuned.
I don't know if the company broadcasts this, but their owner has created a new technology that sorts feathers in a new way--and it is highly apparent just how different the quality is.
AND--the price is so fair based on the quality.
I cannot recommend the quality and the customer service from this wonderful independently owned company enough! read more