Great service for my dryer that just stopped heating up. They were prompt and just such wonderful…read morepeople.

I have used these guys twice and am about to call for another service on my microwave. They are…read morevery good and are professional and responsive. They also don't charge an arm and leg. So if you need an appliance fixed I highly recommend them!

Bruce of M & J Appliance diagnosed and fixed the problem with our Bosch dishwasher. The dishwasher…read moreis running very well and is as quiet as it was when we bought it. I recommend M & J for their great service.

From the owner: Ice Makers, Frigidaire, Freezers, Factory Authorized Service, Disposals, Dishwashers, Dacor,…read moreCompactors, Certified Technicians, Bosch, Asko, Including Sub-Zero, Sub Zero, Service On All Brands Of Major Appliances.

The biggest problem with this business is scheduling. Never had a worse experience. Those ladies…read moreare the worst! When I finally did get someone to come out the gentlemen were fantastic, knowledgeable, helpful and polite. I was ready to do business but the front desk ladies once again for weeks on end gave one excuse after another why I was on the schedule or wasn't. I had to contact them mostly because they never called me back when they said they would. I finally hired someone else who got the job done. Great technicians, horrible front desk. This business is losing business because of the ladies at the front desk. I sincerely hope the owner is aware.

Unfortunately I didn't have a good experience. They asked for models #'s before they went out to…read moresee if they had parts, which I gladly supplied with pictures. I received a text from the tech the next day saying he'd been out and wasn't able to do anything but he'd send me the part # if I wanted to order it myself. I replied and asked for the part #. I went there (it's a cabin out-of-state) a couple of days later and could not find any evidence he had even been there. I texted him again asking for a part # but never got a reply. They've since sent me a bill for $117.43 for services rendered. I'm having a real problem with this as I don't even know if he went there, much less did anything. I finally got a part # when they sent the invoice weeks later. I'd already had it taken care of elsewhere.

I cannot say enough about the small town furniture store. I have been to Boone. I have been to…read moreJohnson City. I have been to Elizabethton looking for furniture. Finally I said I'm going to check local because I'm tired of driving to look. I walk in and Matt was there to help me, and I have furnished 90% of my house from this one store. The customer service is outstanding the delivery when they come to deliver my things and set up is outstanding. I go to see Matt for everything I need for my house whether it's furniture or my appliances he gives great advice if I'm looking for something in town like I'm looking for you know a plumber. I can absolutely trust his recommendations. I just cannot say enough of good things about this store And the customer service and not just from Matt Matt's my favorite that's who I always go see, but everybody in the entire store is extremely helpful and polite. If you see something in there, a couch or chair and you like it, but you don't like the material they can have that made for you in whatever material that you want, they will let you know how long it's gonna take, and the cost. Once again, outstanding customer service. The prices are awesome too.!

Recently, our refrigerator suddenly stopped working. We live in Shady Valley and decided to shop…read morelocally for a new one instead of buying one from Home Depot. So, today we drove to Mountain City to shop at Quality Furniture and Appliance. What a fabulous decision we made. We found the perfect refrigerator for us at a reasonable price, the best customer service ever, and same day delivery. We couldn't be happier and will certainly return in the future should the need arise.

If you are contemplatng ordering a door or window from Lowes in Boone, NC beware! The staff at the…read morewindow and door department, "do n't know what's going on anymore". That is the response you'll get from Katie when you ask her about your order. If I've heard it once I've heard it three times. I've been waiting on an order going on three months. I found out she never placed the order to begin with.

asked five different employees for help with wrapping the christmas tree i bought and each one said…read moresomeone would come. i waited 45 minutes and nobody ever came. travis was awesome, he tried to find someone to help and even waited with me but i ended up leaving because wtf. maybe you guys should close the garden center if you don't plan on staffing anybody who can wrap a freaking tree

This is a very reliable company. We have a second home in Todd and needed service for our ice maker…read moreas well as other appliances that needed to be looked over. I called and was given a very swift response. The following day Brad Scott came at the time scheduled and solved the issue. He was friendly and courteous as well as extremely professional. Thank you for the amazing service look forward to using the services in the future ( if needed).

Brad was very quick to respond and repaired our dishwasher promptly. It is working perfectly now.read more

Excellent response and service. Jamie (the technician) was honest, up-front, and thorough. Easily…read morea 5-star rec!!

Jamie is awesome he comes and tells you exactly what you need to do whether it needs to be repaired…read moreor whether it's time to get a new one low prices and just really nice to deal with