Helpful and friendly service. Fair prices. A good variety of items for a small town hardware.read more

From the owner: Retail Hardware store; specializing in paint but also offers a full line of hardware, plumbing,…read moreelectric, lawn and garden and other departments.

A diverse store that has just about any kitchen gadget you need including linens…read more The prices are high but there are some unusual items and some local items. It's crowded, narrow isles. Only one employee that was not at the register when we needed to check out. Probably will skip next time

I love this store more than I can say! A million interesting and unique household and gift items,…read moreplus a hardware store that has had every single random part we have ever needed for a 100+ year old house. We are always skeptical we will be able to find various unique replacement items and miraculously, Town Hardware always has them along with knowledgeable folks with helpful advice.

This is a classic small town hardware store. It has that amazing range of items such stores have,…read morethe nuts, bolts, tools, tin, rope, wood stoves, paint, seeds, plants when in season, roofing. It also has some surprises - winemaking and beermaking supplies, including carboys, the only store in Unicoi County to carry those to my knowledge. In case the guys are busy with a customer, do not hesitate to ask the woman behind the counter to help you - she knows her stuff as well as any man.

From the owner: We excel in customer service! We have a great variety of plumbing supplies and other hard to find…read moreitems. Need a new gasket for your pressure cooker? Need your Monitor or Laser heater worked on, bring it in and if parts are available we can get them and re[pair it for a fair price. We not only sell Stihl equipment, we service it as well! We also have a good variety of cold drinks. Come on in and say hi!

The service at this store stinks! There's no one to help you because they won't hire enough people…read moreto help. I was just there and waited for a good 10 minutes on someone that was called to come help and no one ever showed up. I ordered a grill a few weeks ago to pick up the next day and to my surprise it was not in the store it had to be ordered after saying it was in stock online. Then it didn't come in when the email said it would. Lowes is just a sorry place to depend on anymore!!!

We were in need of a replacement kitchen faucet. Something non-plumbers like us only do a very few…read moretimes in a lifetime. We choose what we thought we needed on Lowes web page. We could not find it. We asked a young lady, Cate on her name tag, for help. After determining which item we were looking for she determined that they were in a shipping box on the top shelf. She was going to get a special ladder to get it down, but first answered some questions we had about features we were looking for, pull out spray head with magnetic latch, and a top fill soap dispenser to place in hole where our current leaky faucet's spray head was located. It turned out that there was another premium brand with both these features that did not require us to wait while she went to retrieve the high ladder move a bunch of boxes, retrieve the shipping carton, replace moved cartons with other products, bring carton with 4 faucets in it, open the box, check that it what we were looking for and handing us the package the retail box with the faucet with us and take us to where the top filled counter installed soap despensers which are sold separately from the model we had selected on-line. All this with a friendly smile and never a sign that she was getting impatient with our many questions or acting as if she needed to get somewhere else. In short great friendly and helpful customer service.

They love my dogs here and are always helpful. Prices can be high for some items…read more I love closer to a similar store and came here because I had a gift card. Evening times are slower and that's when I prefer it. The location is convenient for some, but it's a busy street and sometimes impossible to turn left when leaving.

I will never again order an online order at this location. I ordered 20 bags of topsoil to go. I…read moregot a text and email in the morning saying that my order was ready to go. I had pickup set for 2pm and when I got there they told me to drive around to the garden center. My order was not ready.. I wasn't in a rush so no biggie. The guy who got my order was an angry bird. It was about 25 minutes to get my order from start to finish. He wheeled over 10 bags on one cart, not saying a word to me. Im a disabled veteran with back issues and I guess he assumed I was going to load it up myself. When he came over with the 2nd cart he let out a loud sign of anger. He loaded up the first amount and I opened the doors to my back seats so he could load the rest in the backseat for me. He broke my rear dashcam and didn't say a word to me, so sorry no nothing. I forgot to put that part on my survey I got after the fact. He loaded up the back seta huffing and buffing. The kind of huffing and puffing as to say screw you, you should be doing this. People pay for pickup for different reasons. This is his JOB. if he doesn't like his job he should do something else. After he was done, he didn't close any doors, I said thank you and he didn't say a word to me. He wouldn't acknowledge me at any time during the transaction, just stormed off in a huffy. On the survey it asked if you wanted a store manager to contact you and I said yes, but no one ever contacted me.

I buy lots of items here (paints, caulk, light bulbs, insecticides, scrapers, steel wood,…read moresandpaper, wood filler, and they can order bigger items). I've been pleased with products and service. Additionally, I once had a serious commercial door problem, and they gave me the contact for someone to replace the door ASAP and at a better cost than I could have found on my own. I am 100% pleased!

Best building experience I've ever had. Their construction arm JAS completed a walk out basement…read morefor me. Worked with me every step of the way to a great outcome. I couldn't be more pleased! I love going to the hardware too. So friendly and helpful. They still help with getting purchases loaded in your car!

Absolutely the best building supply in the High Country, Mountain Lumber is committed to Service,…read moreQuality, and Integrity.

Mountain Lumber is a one of a kind business. It's family owned and operated with some of the most…read moreknowledgeable people in the industry. They have the ability to help supply large and small jobs. Honesty, integrity and personal service are large parts of the foundation that make up Mountain Lumber. They are well known for there belief in selling quality material as apposed to the "cheaper grade". If doing the job right the first time is your priority, then look no further than Mountain Lumber.

I have been shopping here at this hardware store for many years. This is by far the best hardware…read morestore I have ever been in. My line of work has me in different areas of the country and I often find myself having to visit hardware stores for my line of work. I only wish every hardware store was like this one. It is hard to believe that a store of this caliber is in such a small town.

Do not price match and impose a restocking fee for returns. Would not buy from again. Overpriced…read moreand rude.

The nicest and friendliest owner ever! So helpful and have so many things made in the USA. They…read morehave older axes and other old tools. There is a wood fire heater that is so cool. This is the kind of place you step back in time where they always know your name. Over 100 years old building with the original elevator. If you are even close by stop in and say hi. Support local owned businesses they need all the support they can get.