I came here today to get my fishing license and discovered this store has a lot more than I…read moreexpected. No idea where to go... at each entrance there are service stations where you may purchase your items or ask questions. I asked where to get my fishing license and the young man cheerfully gave me precise instructions. Once I arrived at customer service I was greeted warmly and in less than 5 minutes I had my license. I chose 1 year but you can choose from a good variety of options up to three years! 5 star experience... While I walked about I was asked by a floor monitor if they could assist me with anything... I asked T question and they responded kindly good people in the store. I got some Iowa beef sticks... they also had good variety of jerky... that meaty juicy type not dried. I asked AI what are the top 5 most popular lures that work best in Utah and the store had all of them. I took them, a great Nike T shirt and my beefsteak at the cashiers near the entrance, paid and bid good day. I'd shop this place again.

Sorry to do this but things are very different at Scheels than in the past…read more I spent 30 minutes in the Kuhl department and no one even offered help or bothered to say hello. (I had several questions) 10 minutes in golf department. Same story. 20 minutes in BBQ and the two guys there seemed more worried about the display looking great than offering help. I've always loved Scheels but I am very disappointed with the current lake of service or lack of. I hope things improve! (I only spent $250)

We had to be at IHC hospital and needed some socks. This was the closest place that had what we…read moreneeded. I was so amazed when we went in! The staff was so nice and offered so much help! The selection of all items was incredible! We will definitely go back!

Sun & Ski Sports is a great shop in Murray with a wide selection of outdoor equipment and clothing…read more The staff is friendly and eager to help. Their pricing is pretty standard but they do offer regular sales. It's nice to have an alternative to REI and DICK'S that offers brands and a different selection. They also have a bike and ski shop for repairs and tuning.

Kelsie was awesome in helping us get new cleats. She knew what they had and what was comparable to…read morewhat we had before. She was great helping and we really loved working with her.

This place is worth the drive. After yet another horrific customer service experience at Soccer…read moreInternational on Highland Drive, I returned to Team Gear, and I'm glad I did. Better selection, WAY BETTER customer service, and fair prices + club discount. Helpful friendly staff. Got the indoor shoes we were looking for and felt good doing it. I will return to this store from now on.

I had an exceptional experience at REI while shopping for hiking boots. I've been a member for many…read moreyears and of shop for boots in many stores. The salesperson, Aimee, after understanding what kind of hiking we were planning to do proceeded to measure not just the length and width of the feet but also the arches sitting and standing revealing a small pronation in one foot. She then suggested an insert to Provide support and resulted in complete relief from the rubbing and pinching experienced when trying on various boots.Aimee then proceeded to recommend a boots explaining the different design details between the companies. It was an awesome experience by an exceptionally knowledgeable employee who was truly interested in getting you the right fitting shoe.

I came here for vegan hiking shoes. All of the Rei brand are vegan, according to the staff. Luca…read morehelped us out, and I bought a great pair. I also bought the lifetime membership for $30...and received a $30 gift card. They were out of what my son needed, so we'll hit up the other location in the valley. Super friendly staff. I spoke with several. Informative, and educated in their jobs/knowledge of equipment. Spendy...but that is the price of outdoor equipment, sad to say. We'll be back.

I took a few items to consign at this store... these guys have a lot of clients so the items get…read moresold! Great location for the store and packed with good deals and great gear! These guys stick to climbing and ski gear mostly from what I have seen. Lots of Patagonia and North Face gear in here!!

Staff is friendly and they have a lot of new and used equipment…read more The equipment seems well price And they have a great selection for all outdoor activities from rock climbing to skiing

They fit my used racks w new brackets, installed within a few minutes and added a key. They were…read morefast, efficient and friendly. I'd highly recommend!

Zach is amazing. Top shelf service. Honest people. Zach helped me negotiate all my options with…read moreincredible knowledge and clarity. Thank you!

There are several reasons why I am giving one star. I purchased a treadmill and a service plan…read morefrom Shape Up last year. My treadmill stopped working in December. It has been a nightmare trying to get Shape Up to fix the treadmill. Have been dealing with their technician and customer service for a month, and my treadmill is still not fixed. Customer service is nonexistent. The gentleman who works at the Murray store is rude, short, and indifferent. The technician won't answer his phone, or return my messages and texts for days on end. We have been repeatedly lied to. Told over and over again the part we need is in the process of being shipped. It has been almost four weeks with no resolution to our problem. As of yesterday, we were told we had been lied to for three weeks. There is no replacement part available, and they were simply telling us they shipped it, to give them time to find one. Customer service did not apologize, and had no empathy. I was given the district manager's phone number, and told to call him myself, as customer service couldn't reach him. I should not have to do customer service's job for this company.

This has been a nightmare, we purchased two Nordic track machines, a treadmill and elliptical…read more Neither worked and it took almost a year to get them replaced. The Elliptical that replaced the original does not work, the resistance motor is broken. We too, have been told that the part is being shipped. It will be two weeks etc. This is not true and since August of last year the elliptical is still not working!!! I would never recommend purchasing from them.

Got a great down hoodie jacket for sale at a good discount at this low pressure store. Just…read moreperfect for my ski wardrobe and the young man who helped me was both friendly and knowledgeable. Best of all he wasn't pushy and let me look around until I found what I needed

I purchased my first Cotopaxi product just before leaving on a 24 day trek of the Annapurna and…read moreEverest Himalayas. It was a synthetic coat rated for intense cold that weighed nothing and scrunched into an extremely small space... exactly what I needed in terms of bulk and weight. It worked perfectly for the first few days until I came too close to dung-burning stove and the material burned while the bottom quarter of the zipper melted. Despite this, I was able to continuing using the coat for my remaining days because I could pull it on like a sweatshirt over my head. During most days on the trail, I had to take it off because I became too hot. This had not been my experience with other brands' coats in similarly cold weather. Nights in the Himalaya were another matter, but the coat was surprisingly comfortable (well, I wasn't literally freezing) when combined with a thick fleece layer. That wasn't what made Cotopaxi so good. What impressed me most was upon my return to the States when I contacted the company about the burn and melted zipper. They replaced the coat even though I'd worn it for a month post-melt; and, more importantly, they had me return the used coat for follow-up testing. I was so pleased that they cared enough about customers that they were committed to stand behind their products--they wanted to ensure we have quality, working products every time we enter the wilderness. I was even more pleased that they cared enough about customers that their research team re-tested the used coat to ensure nothing like this ever happened with any of their products again. Kudos, Cotopaxi and your sales team, for awesome customer service. You have a customer and fan for life!