DO NOT ORDER AND PAY ONLINE! I could have walked in, ran my background, and picked up my firearm in…read morean hours time. Instead, I, foolishly, thought that that paying ahead online would speed up the process. I ordered at 11:00am. It is now 45 minutes to closing. The website said that the firearm was in stock and the estimated pick up was for today. Didn't happen. I even went in and was told that since I ordered and paid online that there was nothing that they could do. I called the 1-800 number and they were useless. I tried to call the store directly and nobody picked up the phone. This may be the last time that I ever buy a firearm from this place. What a joke.

Cashier was very nice and super helpful. He realized that I am deaf and he made sure that I…read moreunderstood everything relating to warranty that I purchased a camping chair.

I love Scheels. I like how they are organized that somehow makes shopping comfortable. The layout…read moreof the store is great, from clothing to camping to the cafe to hunting to toys. There is a great selection and variety. I mostly go for the toys. There is a specific toy that I seek and this is the place to find them. While their toy department is not huge and is just a relatively smaller department within the store, what they do have is quality stuff, things that people actually seek out. Lego sets, RCs, educational children's toys, games, etc. I was pleasantly surprised to see a decent selection of disc golf discs. They even had some of one of my favorite brands, Kastaplast! Either Kastaplast is finally getting some mainstream recognition or Scheels has a good sporting goods manager. Speaking of which, Ashton is a great guy and truly thinks of the customer first and the customer's experience. There were even Zuca disc golf carts there. And they were all on sale. Another aspect to love about Scheels are the things you can do there like mini bowling, shooting arcade, and the Ferris wheel. You can have a date there for cheap! And then go to the cafe for a meal or treats. BTW, the jerky they sell there is excellent! All the employees there are very helpful. In some small ways, Scheels is better than Bass Pro, Cabela's, Sportsman's Warehouse. In this competitive market, small ways is what stands you apart. I really like those other stores, too, but Scheels just feels different. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Sorry to do this but things are very different at Scheels than in the past…read more I spent 30 minutes in the Kuhl department and no one even offered help or bothered to say hello. (I had several questions) 10 minutes in golf department. Same story. 20 minutes in BBQ and the two guys there seemed more worried about the display looking great than offering help. I've always loved Scheels but I am very disappointed with the current lake of service or lack of. I hope things improve! (I only spent $250)

We had to be at IHC hospital and needed some socks. This was the closest place that had what we…read moreneeded. I was so amazed when we went in! The staff was so nice and offered so much help! The selection of all items was incredible! We will definitely go back!

Sun & Ski Sports is a great shop in Murray with a wide selection of outdoor equipment and clothing…read more The staff is friendly and eager to help. Their pricing is pretty standard but they do offer regular sales. It's nice to have an alternative to REI and DICK'S that offers brands and a different selection. They also have a bike and ski shop for repairs and tuning.

Kelsie was awesome in helping us get new cleats. She knew what they had and what was comparable to…read morewhat we had before. She was great helping and we really loved working with her.

This place is worth the drive. After yet another horrific customer service experience at Soccer…read moreInternational on Highland Drive, I returned to Team Gear, and I'm glad I did. Better selection, WAY BETTER customer service, and fair prices + club discount. Helpful friendly staff. Got the indoor shoes we were looking for and felt good doing it. I will return to this store from now on.

I had an exceptional experience at REI while shopping for hiking boots. I've been a member for many…read moreyears and of shop for boots in many stores. The salesperson, Aimee, after understanding what kind of hiking we were planning to do proceeded to measure not just the length and width of the feet but also the arches sitting and standing revealing a small pronation in one foot. She then suggested an insert to Provide support and resulted in complete relief from the rubbing and pinching experienced when trying on various boots.Aimee then proceeded to recommend a boots explaining the different design details between the companies. It was an awesome experience by an exceptionally knowledgeable employee who was truly interested in getting you the right fitting shoe.

I came here for vegan hiking shoes. All of the Rei brand are vegan, according to the staff. Luca…read morehelped us out, and I bought a great pair. I also bought the lifetime membership for $30...and received a $30 gift card. They were out of what my son needed, so we'll hit up the other location in the valley. Super friendly staff. I spoke with several. Informative, and educated in their jobs/knowledge of equipment. Spendy...but that is the price of outdoor equipment, sad to say. We'll be back.

Great place to get your skis tuned or to get an inexpensive lightly used ski jacket if your…read moredaughter forgets to bring hers. Friendly and nice staff. Great local vibe

What an amazing shopping experience! Phil and Erik were incredibly helpful getting me suited up for…read moreAlta. They even had great advice regarding insurance to protect my investment in equipment. HIGHLY RECOMMENDED

They fit my used racks w new brackets, installed within a few minutes and added a key. They were…read morefast, efficient and friendly. I'd highly recommend!

Zach is amazing. Top shelf service. Honest people. Zach helped me negotiate all my options with…read moreincredible knowledge and clarity. Thank you!

There are several reasons why I am giving one star. I purchased a treadmill and a service plan…read morefrom Shape Up last year. My treadmill stopped working in December. It has been a nightmare trying to get Shape Up to fix the treadmill. Have been dealing with their technician and customer service for a month, and my treadmill is still not fixed. Customer service is nonexistent. The gentleman who works at the Murray store is rude, short, and indifferent. The technician won't answer his phone, or return my messages and texts for days on end. We have been repeatedly lied to. Told over and over again the part we need is in the process of being shipped. It has been almost four weeks with no resolution to our problem. As of yesterday, we were told we had been lied to for three weeks. There is no replacement part available, and they were simply telling us they shipped it, to give them time to find one. Customer service did not apologize, and had no empathy. I was given the district manager's phone number, and told to call him myself, as customer service couldn't reach him. I should not have to do customer service's job for this company.

This has been a nightmare, we purchased two Nordic track machines, a treadmill and elliptical…read more Neither worked and it took almost a year to get them replaced. The Elliptical that replaced the original does not work, the resistance motor is broken. We too, have been told that the part is being shipped. It will be two weeks etc. This is not true and since August of last year the elliptical is still not working!!! I would never recommend purchasing from them.

Got a great down hoodie jacket for sale at a good discount at this low pressure store. Just…read moreperfect for my ski wardrobe and the young man who helped me was both friendly and knowledgeable. Best of all he wasn't pushy and let me look around until I found what I needed

I purchased my first Cotopaxi product just before leaving on a 24 day trek of the Annapurna and…read moreEverest Himalayas. It was a synthetic coat rated for intense cold that weighed nothing and scrunched into an extremely small space... exactly what I needed in terms of bulk and weight. It worked perfectly for the first few days until I came too close to dung-burning stove and the material burned while the bottom quarter of the zipper melted. Despite this, I was able to continuing using the coat for my remaining days because I could pull it on like a sweatshirt over my head. During most days on the trail, I had to take it off because I became too hot. This had not been my experience with other brands' coats in similarly cold weather. Nights in the Himalaya were another matter, but the coat was surprisingly comfortable (well, I wasn't literally freezing) when combined with a thick fleece layer. That wasn't what made Cotopaxi so good. What impressed me most was upon my return to the States when I contacted the company about the burn and melted zipper. They replaced the coat even though I'd worn it for a month post-melt; and, more importantly, they had me return the used coat for follow-up testing. I was so pleased that they cared enough about customers that they were committed to stand behind their products--they wanted to ensure we have quality, working products every time we enter the wilderness. I was even more pleased that they cared enough about customers that their research team re-tested the used coat to ensure nothing like this ever happened with any of their products again. Kudos, Cotopaxi and your sales team, for awesome customer service. You have a customer and fan for life!

Nice sporting goods store, you will find whatever you are looking for, except for hunting stuff…read more That is the down fall here no weapons are sold here. Other than that this place is amazing!

Oh, what can I say... I went into Dick's to purchase a set of golf clubs for my 8 year old. After…read morebeing in the store for about 30 minutes and no one offering any help, I decided we would get several little things we needed and head over to the PGA Superstore. When we go to the checkout line I told my girls they could each pick out a ball from the small bin of balls. I then bent down to look at something on a shelf. I heard an associate very rudely tell my girls that the balls needed to go back in the bin. Not knowing what to say they started to apologize and the associate repeated "balls in bin!" My girls did as requested and walked over to me. I found it extremely rude and unprofessional that the only interaction we had with any one of service was someone scolding my daughters for holding balls that I said I would buy them ‍. The store was nearly empty and I can understand why. Unfortunately, I cannot recommend doing any business with this store, unless you want to have your kids leave crying. .