I ordered a hydration belt online and never received it. I emailed and was ignored. I called 3…read moreweeks after ordering and talked to someone who was super nice (the reason for 2 stars instead of 1), and he told me that the belt had been discontinued. After 3 weeks, I had not been contacted about this, and I had to be the one to call! I was told I would receive a refund, but another week went by with nothing. I finally had to escalate to a Paypal claim to get my money back. I feel like this is a small company that may be overwhelmed by internet orders. They either need to limit the amount of orders or stop taking internet orders all together.

I have been looking for a special sized tire for my Raleigh Talus 5.0 29er for a few weeks until I…read morefinally stumbled onto this web-site. I started going through the inventory and found a tire I liked. When it finally arrived I realized I received a tire that was not going to work for me or my large framed mountain bike. I think the size was like 37/622 and I had 29x2.2 on their, the tires were just way too skinny. I called RMDLW and spoke with BUBBA who is just a super laid-back easy guy! He talked me through the sizing requirements I needed to acquire for my bike. I found a new tire and I sent the old tires back. Bubba made sure that I was taken care of by paying shipping and handling both ways, and also paid the difference in the amount for the new tires. I never had an online company take care of me like this, and Bubba just remained cool the entire way through the transaction. Bubba ROCKS!!!

Great service!! Kind, fast and assertive. Recommend if forget something!!!…read more Forgot my poles and boys got me dialed

I rented EXCELLENT skis from the DPH at the Alta Lodge. I couldn't have been happier. But my…read moreexperience got even better when I decided to buy new ski boots. JP helped me. And help is an understatement. He spent THREE hours finding the exact right boot, measuring the flex in my ankle, looking at my feet, asking me about my skiing. THEN he made me wonderful new foot beds, warmed the Solomon boots and waited for them to mold to my feet. The next day skiing I realized I have never ever had a better boot: super strong to withstand very hard skiing and yet I had no pain whatsoever. It was simply an amazing miraculous experience. JP will soon be discovered so I recommend rushing to the Alta Lodge DPH or whichever branch he is in and quickly buying the best boots of your life. The whole experience was incredible and everyone else in the shop couldn't have been nicer either.

Was referred here by a friend who had used this shop before…read more Super chill rental shop. Employees are always quick to greet you as soon as you walk in. They never seem too busy to help even when they're chatting amongst each other. They get you checked in and ready to go within minutes. They're super patient when it comes to choosing your gear etc. I asked about switching from skis to snowboarding, which they said was no problem at all. I also asked about adding an additional day onto my rental contract, they said no problem - when you return your gear, whatever additional days can be added on at the end. No need for more paperwork or a new contract; Just bring the gear back by 5 pm. This shop has a sister shop right next to the town lift in DT park city. However, this slope side shop is definitely less busy. In fact, they were willing to let us pick up our gear before 2pm whereas the other shop said wait til after 2pm because employees were on lunch break. So we opted to get our gear here, especially since they said they could hold the gear overnight for free, for us to pick up the next day. So we left our skis and poles there for morning pickup. They sized my friend for boots and they adjusted my rental skis to fit my boots. They sized up a helmet for my friend and then they had us try some poles. They recommended shorter poles, which we agreed to. They do not store your helmet or boots at the shop. What's good about the shop is they have cubbies where you can keep your shoes. They don't guarantee your stuff, so it's at your own risk, but I don't think anyone was going to steal my shoes. So i left my shoes there every day when i picked up my skis. They open at 8 and close at 5. The lifts are 9-430 so it works out perfectly. We would show up, get our boots and gear on, grab our skis and go! The shop was good about answering the phone when we called for help - someone had stolen one set of our poles. Of course there is a charge for lost poles, but I thought the charge was well below reason. Again, super chill shop. I never did change to snowboarding; the skis were perfect for the conditions. The shop has many employees. All were nice and helpful. They even let us in on the upcoming weekend events such as Gaper Day and something about a pond party etc. They gave us recommendations of what to do around town too. All in all, a great shop with wonderful employees with a convenient location and good gear. Renting online ahead of time will save you 20%. So for three days of ski/pole rental with the damage insurance, I paid $67. Great deal.

All of the staff were extremely helpful. They really seemed to care about fitting us with the right…read moreequipment.

Just Ordered my first LED Electric Longboard and I'm absolutely in love with it. I love it so much…read moreI had to get a second one just so others can ride with me and experience how much fun it is too. Super kind and personable customer service. A+++++++

I really wanted to love them. All the great reviews! What a sham…read more But, I'd now recommended you find another company. Russ, the owner I believe, is dishonest you will never see your custom order product. I ordered a wave longboard a month ago which has not even been made yet, I think. The time I reached out, he said he was waiting for the artist to send them back. (He takes forever to reply and his communication is short and incomplete. ) costumer services sucks in this regard. I reached out to the artist directly and found out that they hadn't received any new blank decks or return labels from Russ to send to me, and didn't appreciate their business being represented that way by Russ. The artist offered to send me one of their own decks, however, it wouldn't have trucks or wheels. I don't think the artist is lying as they've been responsive and showed me their communications. I think he is slandering the artists business this way- which I believe is illegal too... I don't mind the time it takes for a custom project to be made, I get it's a lot more than just send a mass produced product. That's fine. Even though, the website claimed ten days.. What I do mind is the lack of communication, transparency, and how he blamed his negligence on someone else-the artist. They did not attempt to right their wrongs. And,have yet to receive a refund from them. I will probably have to go through the annoyance or disputing this with my bank. Buyer beware.

Discovered a great new resource for survivalists, hiking enthusiasts, off grid gurus, and homegrown…read moreemergency preparedness. This company has taken the confusion and stress out of building and maintaining personal 72 hour emergency preparedness kits, for one, two, or four people. The staff are very helpful and the owner personally helped us decipher what products were going to suit our needs without immediately trying to sell us on the most expensive ones or unnecessary items. There are many other goodies in this store that have unmatched quality in functionality and durability. Such as the Athena multifunctional power bank that includes the ability to jump a car. If you could bring one item because you were dropped in the middle of nowhere like on Dude Your Screwed, I would want to choose something from this store.

I ordered a Rapid Raft in the beginning of June and 6 weeks later they took my money and never sent…read morethe rapid raft. I had to go to my bank and dispute the charge to get my money back. They are a small company who can't keep up with demand for some of their products. Avoid this company at all costs. I own an outdoor camping company and I am telling everyone I can to avoid this company at all costs.

Customer service will only correspond via email, and no longer via phone, which makes the whole…read moreprocess of asking simple questions obsolete.

Sure, Instagram ads and online reviews gave me information about Barbell Apparel's athletic-fit…read morejeans and joggers, but nothing beats interacting with knowledgeable store associates who genuinely want to help. Last week, I went to the Barbell Apparel store at City Creek Center. The ultralight joggers I ordered online are so good I replaced my Nike joggers. I wanted to touch, feel, and test Barbell Apparel gym t-shirts in person. The store has a convenient location and a great selection, but ultimately, it was the store's customer service that made my experience stand out. Connor, the store associate, is knowledgeable and helpful; he told me which size and fit he thought I would like best. He even explained the distinctions between cuts, materials, and sizes. I walked out of the store happy about my purchases. I wore the Barbell Apparel t-shirt the following day at my gym. I highly recommend any athletic human visiting City Creek Center to visit the store and try on a pair of pants and a t-shirt

Great selection of demo skis. Cool technology where they measure your boot once, then store it and…read moreuse a boot like device to set up the skis, so you never have to take your boot off. Fair pricing and refund policies. Knowledgeable staff.

Be aware of this shops policies. They will make you buy their demo equipment at FULL RETAIL price…read more I understand the need to protect your gear. And damages should be paid for reasonably. However forcing people buy a pair ski for some edge damage is ridiculous. Also they are not very nice. Blake told me that he was "just going to charge my room for the skis" because he was tired of dealing with it. Oh they also charged me rental fee for the skis they made me buy.

We purchased a trampoline and full playset, swings, tower, etc about 23 years ago. I've had to…read morereplace our tramp mat and bumper several times. It wasn't till this last time that I was fed up with uneducated online companies that my husband reminded me that Pitcher's manufactured our tramp. So, I went back yesterday and bought the perfect mat and bumper. On top of that, we had one portion of the frame that was tweaked. Rather than force us to buy a whole new frame, they sold us one piece. NOW, THAT'S SERVICE. I'm an unapologetically an online buyer yet I learned with this that face to face, local manufacturing is a beautiful thing. Pitcher's is my go to from now on! They have so many fun things in that store! Go check them out. And even though they were all masked, I was not and they didn't say one word to me. It was after the statewide mandate was lifted for groups under 50 ppl which was the case in the store. And.....the employee was very helpful. Straight to the point and very knowledgeable.

This is hands down the BEST place for all your sporting needs. Their trampolines are manufactured…read moreright behind the store by hand!! Customer service is outstanding and they always have had my best interest at heart. I HIGHLY recommend this sporting store to everyone.