I don't live in SLC, but when I'm in the area, I always stop at the Patagonia Outlet…read more The biggest and one of the only downsides of this location is the parking. If you catch it at the wrong time, good luck finding a place to park because the lot is tiny. Inside, the store isn't large, but it packs a punch for what it has. A lot of items are discounted 30% or 40% (or more, depending on the event). Some of the items are samples and/or irregular items, so the discount(s) can be pretty steep. One of the best parts of this is that for someone who is out of town, they will ship your purchase for free. So I always take advantage of that because why pack it in your luggage when they'll do that for you? It's a great outlet with pretty stellar deals and a great selection. 100% worth the stop.

This is not your typical outlet. The store consist of full price retail items, slightly discounted…read moreitems (30-40%) and irregular items. Don't expect to come to this store for a deal. The store also offers repairs for Patagonia products. This is great opportunity to get repairs done right at the shop. I've been told repairs are reasonably priced when product is out of warranty. The store does have a small lot. Good perk in this just area.

This store has everything you need for outdoor adventures! We've been coming here for years for all…read moreour outdoor needs and their prices are reasonable for even the name brand items! Sadly, they will be closing their doors soon, but I still wanted to leave a review so they know they will be missed and have/had a lot of fans of their store. Last day is still TBD but they are still getting shipments each day to clear out their warehouse.

Great selection and helpful staff. Prices are very reasonable. You pretty much find anything you…read moreneed for outdoors.

Came in looking a new ski setup this winter on a limited budget. I also don't know much about skis…read moreor boots either. But the associate, Rachael, was so helpful! She sized my boot perfectly and patiently answered all of my questions about skis. She offered valuable insight and clearly knows her stuff! I found the perfect boots within my budget and skis for a reasonable price. She also helped me get my skis mounted! Literally made this experience so easy and helpful. Someone give this gal a raise because this was one of the best customer service experiences I've ever had!

Always we stop at REI at the beginning of our backpacking trip because we need fuel and freeze…read moredried foods. I also got sun hoodies. Good selection of stuff here. Staff was helpful and friendly.

Cool stuff, bullshit customer service…read more After opening the box and deciding I'd rather have hiking poles 5cm shorter the next day, I realized they're unwilling to exchange anything that's been opened. For a premium company with hefty markups, you'd think they could afford a slightly more permissive exchange policy. It's a cheap corner to cut and not good for long-term business, so I'll take mine elsewhere in the future.

Fooled by them to buy a backcountry skin that neither the width or length fits, even if I brought…read moremy ski. I do should buy the skin with my friends that knows backcountry

this was my first time here and everyone was so nice. Goldie helped me pick out my helmet and this…read moreone gentleman (I forgot to ask for his name lol) helped me with my goggles. They were very informative and patient with me :)

It could not be easier to sell gear. Drop stuff off. Get an email your stuff sold. Super fast,…read moresuper easy.

Parking is a nightmare, directed to the baseball gloves, but struggled to find the right size for…read moremy left hand player. Staff was MIA when I needed help. I get that there is no public restroom, but not very sympathetic response when directed to cart my 3 year old to another store just to come back and ask for help (which I wasn't getting in the first place). Good reminder why I shop online. Able to come home and buy the items on Amazon much easier, quicker and cheaper. Wanted help and to support brick and mortar, but didn't feel supported as a solo parent trying to buy sports gear for my son.

Finally some good customer service at a Big 5 Sporting Goods Store…read more I came in to find out if they had any hiking boots that would suit my needs, and weren't to expensive, but were of good quality. Angel asked right away if he could help me. I told him what I was looking for,. He was very patient with me. Since the store is set up that the sales associate has to go in the back to pull the shoes/boots from inventory. I put a lot of miles on Angel today. I think I tried on every possible hiking boot that they had available. The answer was always nope this one isn't going to work for some reason or another, mostly due to comfort. I was about to walk out again defeated when he said "Why don't you try these Bearpaws they look similar to the boots you have on." I said "Sure, let's give it a whirl." He came back empty handed saying they didn't have my size in stock. He quickly added that he could see if another store, in the valley, had my size, and he could have the boots transferred to that store. He called around, the store in West Valley had my size. He said I could drive all the way across town, or I could come back when they transferred. I opted to come back. I didn't want to drive across town, in traffic, to try on a pair of boots that I wasn't sure would fit me or not. He said it would take around 10 days. Just to come across town...ummm ok. I wasn't in a rush so it was ok I would have to have to wait. Angel was so helpful in this seamless process. I was also able to find a new hiking pack similar to the one I've used for years. It was a disappointment that they didn't carry the same style, but that isn't Angels fault, and the pack was similar enough that I'm sure I will enjoy it just as much. Fast forward a few days later my boots were in to pick up. That's faster than the 10 days I was told. I told them I would be by on the weekend to pick them up, well actually to try them on to see if I liked them. The next day someone else called to tell me my boots were in, I told them I had already spoken to someone, and I would be by this weekend. So the weekend came, and again I went hiking in my old boots. I stopped by to check out these Bearpaw boots. What a difference a week makes when it comes to customer service. I had to ask for help. I asked if Angel was there, and they said he had the day off. I told them what I was there for, and the two sales associates at the counter looked at each other like "what is she talking about". Someone found the boots, and handed them to me...and I was left on my own. After trying them on, I decided to buy them, and try them out. They were similar to the ones I already own, and hoped for the best. The cashier surely wasn't friendly when she rang up my purchase, which is the case with most Big 5's. Big 5's are a lower end discounted sporting goods store with a self serve vibe. When you shop here you know what you're getting or you should.

This review is for the snowboard rentals…read more So, this year, I finally made time to get back to snowboarding and to continue practicing before I make big decisions to invest in the complete gear. I heard about this store and how they provide rentals for a reasonable price. The process is easy: check in at the kiosk to make res; meet with one of the reps in the back (fitting/sizing): and then, pay at the front counter. Staffs are super helpful and nice. Ample parking in the lot. I'd come back to continue renting gears or referring others to come here.

Our first round of rental equipment was great so we rented from Canyon again yet our second…read moreexperience was horrible. The bindings on the skis were set so that they creaked all day. Instead of enjoying the quiet serenity of skiing through powder, the sound of a squeaking old rusty hinge was heard the whole day. The snowboard was set so badly that it caused foot cramping all day. When shown the video with the sound and told how vastly different the experience had been, the employees did not know what could have caused it and were not willing to do anything about it. Extended family are coming out next month and will not be using this rental shop.

The customer service here is top notch. The whole crew were especially helpful especially when I…read moretook over an hour to find the perfect Backpack. Thank you to Matty and the two women...their names escape me- one with a cool outdoorsy name Thank you all for your patience!

This company stole the jacket I sent back to them for an exchange. They said the jacket wasn't in…read morethe box. Awful customer service and I will never shop there again. After 10+ email exchanges and zero empathy on their end I am out the money and have no jacket. Unbelievable.

Miles did an awesome job punching out my boots today. What a smart and knowledgeable fella!read more

We have now purchased skis for ourselves and our kids from Level Nine every year that we've been…read moreback in Utah. The location is convenient and I'm always struck by how knowledgeable the staff is. They all are avid skiers/snowboarders with so much love for the sport. The selection is fabulous and the sidewalk sales fantastic! My son was thrilled this year to see the skis he's been drooling over, on sale! Level Nine is always my first stop for local ski gear!