The customer service here is top notch. The whole crew were especially helpful especially when I took over an hour to find the perfect Backpack. Thank you to Matty and the two women...their names escape me- one with a cool outdoorsy name Thank you all for your patience! read more

Cotopaxi - My new bag 26l Allpa - Women's Clothing Near Me - Salt Lake City, Utah

This company stole the jacket I sent back to them for an exchange. They said the jacket wasn't in the box. Awful customer service and I will never shop there again. After 10+ email exchanges and zero empathy on their end I am out the money and have no jacket. Unbelievable. read more

Cotopaxi has bad customer service in general, they often shipped wrong item and it is impossible to get your ordered and paid item to your home. Essentially the company cares only money not the customer. read more

We drove into Cotopaxi downtown SLC 'home base' store because my wife needed a different size of the brightly- and cheerfully-colored Fuego hooded puffer jacket she was gifted for Christmas. They didn't have the same color in stock any more -- it had been on sale when it was purchased from Cotopaxi.com -- and a bit surprising to us for the cost they charge, even for sales promotions, that they won't let you trade across for a different color in the same model. But they did search other store inventories and soon were talking to a Colorado retail store to arrange to have the right size & same color shipped for free out to her. It took about 12 days to arrive because the CO store initially erred in how they prepped the shipment (so she got a warehouse email saying it actually wasn't available anymore, and the "get help" phone number included in the email wasn't actually working) but after we called back the SLC store, Christian soon got things fixed and followed up with a call to her to apologize and clarify the shipment was indeed on the way. That's the kind of save-the-day, personal-touch attitude that turned a huge disappointment (as stylish, athletic, and "fairly sourced" as their apparel may be) into a win! Bought a puffer vest for myself, too, because they've made me a fan. (They just gotta smooth out some of their online sales and support processes to really get to five-star.) read more

Service is great, no questions asked with return. Email questions were somewhat slow to respond but once I hooked up with a specific person she always answered promptly and thoroughly. Selection is large. Colors are great. Lots of sizes. read more

Cotopaxi is a mission driven merchandise movement. Cotopaxi stands behind supporting refugees (IRC) in times of need. Knowing that helped me choose Cotopaxi as my #1 outdoor gear shopping store. I own several Cotopaxi items, my favorite ones are a hybrid jacket and 28L backpack (i.e. suitcase interior backpack). Cotopaxi is one of the most unique shopping destinations in San Francisco with a very powerful mission statement. read more

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My family got me their Fuego hoodie for my birthday. They ordered the hoodie online, by happen chance, there was a one-off labeling issue and I ended up with the wrong size when it got to my door. I decided to bring it into this store to see what they thought. I spoke with Matthew and he was extremely accommodating. He made sure I was taken care of with the correct size. While doing so he took the time to explain the product and how to best use it. All in all, Im impressed with his customer service, professionalism and overall eagerness to tend to clients. I will definitely come back to this location for anything other adventure wear. read more

Cotopaxi - My correctly sized fuego hoodie - Women's Clothing Near Me - Salt Lake City, Utah

Only give it one star because there isn't anything lower. Their customer service is one of the worst ones I have ever experienced. I was so excited about their products that I immediately placed an order for various accessories and backpack online without any hesitation Days went by and no shipment notification even though I had paid extra money (gladly) for expedited shipment due to an international trip I have upcoming Not a call Not an email No customer driven approach I had to reach out to learn they were delayed Was promised that day the shipment would go out Nothing. Waited four days. Four. Not one or two Reached out again. Was told they didn't have one item and I was getting refunded Again the shipment would go out and it never did The story went on like this over a few times NEVER buying or promoting this brand with anyone Hope I truly get my full refund back Will provide a review on how AWESOME was Peak Design. read more

Love Love ... LOVEEEE Cotopaxi. The vibrant and bright colors (FYI : Color Therapy is a thing haha ) Minimal, clean interior .... The concept, the philanthropy (Philanthropy it's my heart), the friendly & helpful folks, fair prices, soft 'DO GOOD' tees, quality of all the products is EXCEPTIONAL. It's ALL GOOD .. (Pun intended, ;) ) Also, love the fact that they are super involved in doing much for the community not just outside the community. It's always an honor to support a WORTHY IDEA. DO GOOD! I WILL LEAVE YOU WITH THIS AMAZING QUOTE!!- Go into the world and do well. But more importantly, go into the world and DO GOOD. Minor Myers Jr. read more

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Soooooo exciting to have visited the store of such a great company I have loved and supported for so long. We don't have one in Phoenix AZ yet (please come!!) but I couldn't pass up the chance to visit here when I was hiking in Park City. If you don't know Cotopaxi yet- you must go to their website and read their mission and purpose- amazing not to mention their quality, packs and clothing are the best! And masks are the most comfortable I own!!! They are reversible and adjustable so say goodbye to sore ears or itchy noses or not enough fabric to cover your face! - Cotopaxi has this all taken care of!!! read more

Cotopaxi - Best packs I own! - Women's Clothing Near Me - Salt Lake City, Utah

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I had heard of Cotopaxi but didn't know anything about. While browsing at their store I learned much about their mission and I am very impressed with their business model--their responsibility to help in the countries where they do business, to be ecological responsible, to provide good quality, and to guarantee their products. They have some products that I really liked--their t-shirt material is very soft, their jackets are very light, and their Del Dia line that uses remnant material with no two items being exactly the same is impressive. I was disappointed with two products. Their Libre sweater made of "ultra soft llama fiber" was not that soft. I crochet with 100% llama fiber and the fiber is sublimely soft so I was expecting that same level of softness. I was also disappointed with the construction of the Luzon Del Dia 18L back pack. I liked that it had a draw string opening but it was pretty impossible to pull the draw string to completely close the opening. I was debating between the 16L Batac Del Dia backpack with the zippered opening and the Luzon backpack. I had to go with the Batac because I needed a pack that was easy to close completely. read more

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This is such a great shop. The products are amazing, and if you don't see a color combination you are immediately in love with, ask and they'll show you others from the back. The staff were helpful, even going so far as to bring out their own laptop from the back when I was trying to figure out if my behemoth would fit. That was the deciding factor in my getting the bag, and I appreciate them taking that extra step. I love the company's ethic behind their items and the fact that the one I've got was hand designed by someone. It seems as though it will fix several travel problems related to traveling with my electronic gear, too. I look forward to good travels with my new Cotopaxi Tasra. read more

I really love Cotopaxi. They sell great outdoor gear, but a lot of companies do that. What really makes them awesome is all of the additional special interest projects that they do. They support many causes, and truly seem passionate about it. This is their first brick and mortar store, and it is lovely. It's pretty small, but they have a good assortment of most of the items they sell on their website. My sister and I actually attended a free yoga class they hosted, and it was fabulous! Again, I love that they genuinely seem interested in involving their community. Plus, the building they are in is charmingly old, and the upstairs space is super gorgeous with the original ceiling and some of the structural details that must have been so stunning when that space was first built. I have their Luzon Del Dia backpack and I love it! It's very high quality, and the perfect size for a day hike. The coolest thing is no two are alike. The crafters in the Phillipines, I believe, choose the colors and create them however they desire. Pretty awesome! I buy a lot of outdoor gear, but I love shopping at Cotopaxi because if I'm going to buy it anyways I might as well support a business that is doing so many great things in the world. Also, If you check in on Yelp you get an offer for a free Del Dia Dopp Kit with purchase! Hurrah! read more

Great shop, very helpful personnel, high quality items and a company trying to make a positive impact. Very positive experience.

I truly love this store. It's a shop in the heart of downtown, with great products, and great values. Their motto is "Gear for Good" so they donate to charities and use scrapes to make excellent, unique products. I have one of their day packs and it's durable, the perfect size, and super cute! But I love this store particularly because they are always looking for ways to involve the community. Every month they have free yoga events, with snacks, drinks, and giveaways after. It's always a good class, with good people, and good vibes. One of the employees, McKenna, plans all of these events and is always so sweet and such a pleasure to chat with. I really love the sense of community they've created at this store. Great job guys, keep it up :) read more

I was introduced to Cotopaxi June 2017 when my friend invited me to join a morning yoga session in the park. It was such an energizing morning that was sponsored by Cotopaxi. They gave out a coupon so it lured me into their store. I'm happy I stopped in and purchased a Luzon Del Dia 18L daypack and picked up two Agua Water Bottles of different sizes. The customer service was great. Since I got a del dia pack, the store associate was kind in bringing down different colors multiple times. Also when I used my coupon they were happy to oblige, and even threw in a coupon for a questival that I ended up using a few months later. I've used my daypack in the grand tetons, yellowstone backcountry (packed my quarter dome tent, and minimalist solo overnight gear - it all fit!), death valley, zion, bryce, yosemite, and Escalante. I list all that because altho the hip straps aren't the best (like borderline useless for someone shaped like me [it rides up, I have to keep my thumbs on the strap to keep it down and take some of the weight off my shoulders]), I still love my pack and take it everywhere with me. read more

Our all time favorite store for gears!! Their items are all very nice and you will stand out from the crowd. We got our new duffel bag from them and already have gotten so many compliments on it! The store is so cute as well and staff are very welcoming and friendly! read more

Wide and colorful selection of sports apparel. Outstanding customer service! Thanks to Chris and Grace! read more

Cotopaxi - Stylish sports apparels - Women's Clothing Near Me - Salt Lake City, Utah

Parking sucks. Besides that awesome store with awesome back story that makes you feel good purchasing from them. Prices are fair. Get a cool backpack for around $50. Not one the same! Store set up is cool in a beautiful old building. Employees are cool and not pushy, your choice to "do good." read more

The place here is great! The people in there are wonderful! I would drive to salt lake city weekend just to come here. Their cause is touching! The colors are vibrant! Everything about cotopaxi is great! read more

Cotopaxi - Addicted! Love these people! - Women's Clothing Near Me - Salt Lake City, Utah

Great store, helpful staff, awesome stock selections for such a small store footprint. Was very happy with our fun purchases.

I have had a lot of Cotopaxi brand gear and decided to finally come and visit the store in person. The setup at the store is very open and the offices are right up the stairs. The staff was very inviting and the customer experience was fantastic. Tried on a couple of different clothes and the staff helped me find the right size even though it wasn't on the floor. They even told me about some of the items coming out in the next collection that hasn't been released. Definitely planning to visit again when I come back. Though they should probably change the Apple maps store category from "Women's clothing". read more

Jonathon was an amazing help in finding the right product! Got a great jacket at a great price. Thanks Jonathon! read more

Cotopaxi - Main Floor Area - Women's Clothing Near Me - Salt Lake City, Utah

I went into the Cotopaxi store in SLC for their Sample Sale last weekend and I loved everything about the experience. The staff at this store really know their stuff and I was able to pick up a few things from the sample boxes. They made my payment process fast by having employees walking around and taking payment on iPads which I thought was a really nice touch. The layout of their store is well orchestrated and every piece of gear has a story tied to it. I really liked that they put some passion in making their products. The person who helped me talked about how each product is special and what kind of materials go into making them. If you are in SLC and would like to check out a really cool local brand, you have to see this store. read more

Great store with excellent customer service. They were able to fix a buckle on my Allpa 35L backpack strap in just a few minutes, no questions asked. I have been very pleased with my Cotopaxi purchased and would highly recommend their products and this store in particular. read more

Awesome products with a purpose. Thanks for the great customer service by Chris and Grace.

I have served in the military as a medical professional and participated in many humanitarian missions. I love to spend my money with companies that see a global picture and make a difference and contribution to making the world a good place for all areas and less fortunate communities. My favorite product is the del dia product that is completely unique, no other is like mine just like me read more

Love their products and love their philosophy. I kickstarted the Libre Sweater and it's the best thing ever! I went to the store and bought a jacket on sale and even brought friends who all ended up with something awesome. Wish they had a place in San Diego but every time I'm in SLC, you can bet I'll be stopping by. read more

We were halfway across Nevada when I realized I really shoulda bought that sick backpack. We had stopped in SLC for the night on a road trip, next stop was Lake Tahoe by way of the I-80 clear across northern Nevada. Before hitting the road, we got some fuel at starbucks, and to our delight, there was a Cotopaxi store right next door. I didn't even realize they had a store... We browsed for a while, chatted with one of their really friendly employees, and gawked at all the awesome uniquely colored Del Dia packs. Fast forward a few hours and a couple hundred miles of driving, and I was having complete reverse buyers remorse. Really shoulda bought that sick Tarak Del Dia climbing backpack. Its not as easy as ordering one online either, since each of the Del Dia packs have a unique color combo. I was gonna take a shot in the dark here, give the store a call, and ask if anyone there could FaceTime me so I could pick the bag I wanted. My girlfriend thought I was totally crazy. I thought I was a little crazy. What the heck though, we have all day in the car, might as well. Queue Spencer, the man, the legend, the dude who answered my call at the store. I gave him the low-down on my situation, and how I regretted not picking out a pack while I was there, and he totally felt my pain. With zero hesitation he agreed to FaceTime with me and show me some bags. We hopped on FaceTime and this hero of a dude gave me the grand tour of every bag in the store. We hung up and he continued sending me pics. I could tell that Spencer would not rest until we found the perfect one. Well we found it! I sent him my info, and boom, it was shipped. This whole experience really made my day, and I was really impressed with the willingness of the staff to accommodate a customer in such a weird way. You can tell that this is a truly good company that really cares about making the world a better place and making people happy. Definitely a huge fan. Thank you Cotopaxi crew! read more

Brightly colored outdoor gear. Love it! I bought a big turquoise water bottle and my partner bought a cream and green fleece jacket that looks great on him. Now he finally has something PNW-appropriate to wear back home. I wish we had a Cotopaxi in Seattle! read more

Cotopaxi Flask/Water Bottle Review I ordered a Cotopaxi pack on a Black Friday sale and a water bottle was included in the deal. I already had 2 hydroflasks, one 16 oz. thermos and a 32 oz. flask. This one was a great 500 ml size that I use primarily for come fluid, which I have used at work, at the gym, international travel, and various backpacking trips. It is by a long shot the flask I use the most! Here are the positives and negatives, in my opinion: Pros: 1) Truly keeps liquids cold for 12-24 hours. I use the ice pebbles at work, which typically dissolve into the water within an hour or so in a normal mug/cup. I have filled and refilled the flask with water multiple times, taken home and had overnight, and wake up to have ice remaining each time--all from the initial ice fill. I am impressed every time. 2) The size is perfect. My 32 oz. Hydroflask is great, but I strongly recommend the 500 ml. It makes drinking plenty of water more manageable for me. 3) The color/design is pleasing to the eye. As much as I don't want to admit it, aesthetic goes a long way for me, as I'm sure it does for most people. There is a wide range of color selections, all vibrant and developed. The signature Llama logo is front and center on the bottle, which looks great. The narrowed neck and silver cap enhance the look as well. 4) As mentioned before, I travel and backpack frequently, and my Cotopaxi flask is the only one I consistently bring with me. The main reason for this is its durability. I have dropped this on cement sidewalks, used it dirty camp sites, and knicked it on edges of tables, the sink, etc. and it has come out without a scratch. It really is remarkable. It withstands a lot, which is important for an adventurer (a clumsy one, at that), and is very easy to clean. 5) The pricing is competitive for the quality of materials and its functional use. I have noticed the efficacy is neck-and-neck with Hydroflask, but is slightly cheaper in price. Con (s): 1) Previous reviewers have mentioned that its 2-piece design is not quite as good as the 3-piece design of other brands. My hydroflasks are both 2-piece as well, so that is all I have to compare it to. I have used a 3-piece system in the past while snowboarding in sub-zero weather, and my hot chocolate stayed piping hot on a full day on the mountain. I am positive that it would not keep the liquid hot like the 3-piece system did. The silver cap is not insulated or vacuum-sealed tight, which contributes to this. But at the end of the day, you get what you pay for. I highly recommend the Cotopaxi flask. read more

I've shopped many times at Cotopaxi's on line store. With the busyness of the holidays, I experienced a couple of snafus with a few orders. After a quick email to the company's help line, their service agent, Lance stepped in and handled everything very swiftly. He is amazing. He researched my orders, tracked them down, then emailed me & left a phone message detailing his findings! This is top notch customer service! Much Kudos to Lance and the Cotopaxi team!!! read more

Visited on a recent trip to SLC and had a great experience! Great product coupled with a fantastic social mission.

Smaller than I expected, though the staff was helpful in answering questions. I was hoping for more gear and styles displayed, but they had a nice selection of the del dia styles. read more

Not only do they go above and beyond with their customer service, they give back to their community members in dire conditions. They make the highest quality clothing that this outdoor clothing abuser has ever purchased. They are amazing and when your package comes ecologically packed, there is a personal letter that comes with it. read more

I stepped into the new Cotopaxi retail location right in the heart of downtown SLC because I'm a big gear-nut and wanted to see their amazing sense of style and store-design and cool bags. Now, this isn't reflective of the company, per se, but given that this was the first day they've been actually OPEN (either today, or sometime this week), you'd think their customer service would be top-notch and ready to make anyone that walks into the store excited about coming in for a cool new waterbottle, tshirt, hat, backpack, tent, etc... Instead, I wandered around, making it a point to touch, gawk, and be interested in the items. I was in the store for about 10 minutes doing this, taking it all in...and not ONE single person greeted me or asked if I could be helped. And this didn't happen the first time I walked in today, but the SECOND time as well. I suppose customer service is a foreign concept to high-end gear stores these days. I know that when I once worked for another gear dealer here in SLC we were actually taught and encouraged to have great service. Here's hoping they learn a bit and make this new Cotopaxi store successful! read more

This is a cool store and a great cause with laid-back employees that let you just browse. The products seem to be of high quality and reasonably priced. I made a couple purchases here and plan to purchase the 75L backpack for a future trip. I just wish they had other retail locations because physically seeing the products is much better than an online experience. read more

This place is awesome! Awesome gear. Great idea. Gear for good! Jon helped us out and was so friendly- thanks guys!

Half-interested customer service, and un-stocked inventory that must be ordered online.