The store manger was incredibly helpful, professional, and went above and beyond. It's not often you come across someone who genuinely cares about providing excellent customer service, and it really made a difference. Thank you for your kindness and patience Tamra! read more

Saturday after a long day at baseball tournaments I decided to call in for a pizza. I placed my order at 6:13pm and told it would be about a hour. 7:38 I called to see what was going on since I hadn't received pizza yet. They said driver just arrived back and would be leaving with our order. Well 8:10 rolls around still no pizza. At this point I decided to go down. I heard every excuse, driver lost keys, under staffed and busy, computer messed up, etc. While I was there my pizza was delivered. Slightly over 2 hours when I was told a hour. To say I was frustrated was an understatement. Wasn't offered any compensation for the delay, really not even an apology. I haven't been to this place in years because the head manager there is awful. At this point, I won't return. read more

Past couple of times I've ordered from here pizza is never ready when it's supposed to be. I've had to wait twice inside both more than 20 mins each time. This last time, hardly anybody was inside and still took a while Customer service is rude when you ask for ranch dressing, funny when you order cheese bread and don't get marinara sauce.... read more

DO NOT RECOMMEND! Poor customer service! We placed an online order mountain size pizza 1/2 pepperoni & 1/2 BBQ. When we stopped by to pick up our order they told us they were out of BBQ and added red sauce on the entire pizza. They did not apologize or try to make it right and cancelled the order. read more

They've really started to skimp on meat toppings for the prices they're charging. I also asked for my pizza to be "well done/crispy" which they said they could do, but they definitely didn't. Id rather just be told that they can't do it then get lied to for the sale. read more

They said the pizza will be done in 45 minutes and an hour later I'm still waiting. The employees are in the back arguing about mozzarella sticks that apparently have been gone since yesterday. The person who I assume is the manager (blonde hair in a pony tail) should probably try managing the restaurant instead of making pizzas and arguing with the rest of the staff about what the customers need. The cashier ignored me for about five minutes while she just stood by the pizza oven waiting for the pizzas to come out. Last time I was here it was the same experience. If it's going to take 90 minutes to make one pizza they should tell the customer that on the phone. Not promise 45 minutes. read more

Last Thursday we ordered 3 pizzas and the young lady said that it would be 30 minutes because she was a worker short. It was no problem because she was working her tail off and the place was really busy. The pizza was great and my son said the spicy Himalayan was really great. The place was really clean. I have been to 3 different Mikes and every time the people and the pizza were all great we shall return! read more

Went for the buffet lunch, my wife asked if they could make a vegetarian pizza and a combination one. Not only was it not a problem but it was done quick and delicious. Idk why there was hardly anyone there, because it's good pizza, service was great and the establishment was clean. What more could you ask for for a quick lunch break. read more

Management made it right for us we got a free pizza. And an apology. Thank you to Mc Henry store for making it up to us. Still one of the best pizza in Cali read more

Best pizza I've ever had pepperoni was perfectly crispy. The pizza was amazing. It was just the perfect pizza.

Took 40 minutes to get a personal pizza with NO toppings. 5 employees and 2 customers and still super slow.

Wilted slimy brown lettuce from what "Shelly" said is a fresh bag. They refused to swap out the lettuce for a what they showed me was a fresh bag. Refund was given, but we had already ordered pizza for our kids. We've always had great service here and frequently order delivery. read more

Mountain Mike's Pizza - Wilted slimy lettuce - Pizza Near Me - Riverbank, California

Anyone giving this place five stars has low standards or is straight-up delusional. This place started out pretty good years ago, but descended into mediocrity in the past few years, and has been going downhill and picking up speed. Tip #1: Order for pickup or directly at the counter. Their delivery drivers don't know the neighborhoods and are slower than if you picked up your pizza on foot. Your food is guaranteed to be cold, wrong, or never arrive if you order delivery. Tip #2: Don't order on a day ending in "y", but especially on weekends. I've been known to, on the occasions I don't just get sick of the wait and buy a take and bake down the street, spend up to a leisurely half hour on hold waiting to place an order. They don't care, and often forget that there are customers on the line when they hang up. You will take at least two tries to get through to place an order. Tip #3: Eat lunch at the on-site buffet to toughen up your immune system. Nothing beats sitting down to barely wiped down tables and eating a pizza that has been sitting under a heat lamp for who knows how long, served by employees who don't use gloves and who don't wash hands. Between that, the soda dispenser that hasn't been cleaned since the Bush administration, and the vintage veggies of the open salad bar, you're sure to expose your system to a veritable smorgasbord of germs to get yourself in fighting shape for the next big crisis. I loved this place as a kid, but I don't know what happened to make it into a rundown, overpriced shell of a formerly decent member of the chain. Order from a different Mountain Mike's, pick it up in person, and don't waste your time and emotional energy on this place until it turns itself around. read more

Tonight the 2 people working were a refreshing change. Excellent customer service, the man at the front counter was extremely nice and pleasantly greeted us as we came in for our pick up Even though it was after 9p. And the blonde girl in the back had everything cleaned and looking like I've never seen it before. And the pizzas were Exceptional! They looked exactly like the picture online and tasted amazing. I can't rave enough about our experience tonight! Great job! read more

Come her often, havent really had any issues besides a burnt breadstick order and this hair in my pizza order. Im pulling it so you can tell its like baked in or somehow got stuck into the dough. I tried to call twice lines were just super busy and kept being placed on hold. Im sure you guys will reach out to me and i can do an update review. read more

Mountain Mike's Pizza - Hair in pizza - Pizza Near Me - Riverbank, California

Awesome Service and Great Quality Pizza! Ordered online at Mountain Mike's Pizza and gotta say, the food was on point! Though what really stood out was the service, Shoutout to Anthony. Accidentally ordered the wrong soda, but Anthony fixed it up real quick, no extra charge. Even helped me out to my car with a smile. Super friendly dude! Props to Mountain Mike's for the great pizza and even better service! read more

We had a 1 year old birthday party in the back room ! Great service it is a nice big pack room to have like 20 or so people in it kinda there game but with booths and tables ! They brought the pizza out all at once pizza was great Mountain mikes pizza. read more

A customer service review for Jane! She got to my door and noticed I had a sign saying "please do not ring the doorbell." She walked back to her car and called me to let me know she was at the front door. She was also very sweet! She's delivered to our house before and both times have been very pleasant. read more

Love Mtn. Mikes. This was the first time to this location. Called it in and it was ready on delivery. Very tasty, not my choice for kind but overall it was good. read more

Mountain Mike's Pizza - Half cheese and half chicken. - Pizza Near Me - Riverbank, California

the staff is so nice and the pizza is always perfect and on time. SUCH great customer service. only mountain mikes i will go to!

Well I would loved to review MM in riverbank for their pizza however I wasn't able to partake for they ran out of cheese!!!! I can't even believe that. Never in my 42 years of life have I heard of a pizza place running out of cheese. I called at 7pm to order a pizza. My kids were starving and I was at a big event today so I didn't feel like cooking. They told me to call back at 8pm because they ran out of cheese. So I called back at 8 and they told me they were still out of cheese to call back at 9pm. Well that is not ok . I have 3 young children that have school tomorrow and 1 was already passed out from waiting. My older daughter kept asking when food would be here . So I had to call & order in Modesto. They were busy and it would be a half an hour 45 minutes till my pizza was ready. So I ordered and went over there. I can't believe this. What was supposed to be an easy night completely turned into a nightmare. Now I have exhausted kids who won't eat until after 10pm. And I waisted all kinds of time waiting for riverbank to get cheese. Then I had to drive to Modesto and wait for dinner. Such a horrible experience. Not sure if I will be back. I wish I just immediately decided on something else but kids really was looking forward to pizza. Ugh!!! read more

My family has been using this mountain Mike's for years. We've never been disappointed and I've always received good pizza. Our most recent order was mixed up, but the staff was very helpful and polite and resolved our issue. I recommend this mountain Mike's, plus you can get some ice cream afterwards so when win-win read more

Typically when I visit this Mountain Mike's location I am disappointed with the service that I am provided. I just wanted to hop on today and say the young lady at the counter today April 19 at 6 o'clock was a pure joy and Exhibits every attribute of perfect customer service. I hope this review finds management and they find pass it along to this young lady and let her know that she is doing a fabulous job. read more

Ordered the jalapeño breadsticks with extra cheese and they did not disappoint! Made it perfectly right before closing. Thank you to the lady with red hair and glasses! She was so nice! read more

Mountain Mike's Pizza - Jalapeño breadsticks - Pizza Near Me - Riverbank, California

We've been coming here for pizza for about 10 years now, maybe even longer! It's the only place we go for pizza! The food is great, kitchen is clean! The people are wonderful! Denial is Always helpful with great service and always smiling! read more

Ordered pizza for delivery today. Had one of the best experience I've ever had! Pizza was fast hot and delicious! But the best part was the customer service from Anthony he took my order and was just so genuinely nice and happy to help me. It was so refreshing to have such amazing friendly service! Anthony it was a pleasure talking with you today! Thanks again! read more

Great service and very quick getting our ordering with the crowd there during our schools family night out! Friendly and efficient crew. Plus having Baskin and Robbins next door was a pleasure to take home some ice cream. read more

This location is very nice. Also it's very clean inside and the employees were very friendly. I got a pepperoni and sausage pizza and it was amazing. read more

Most disgusting place to eat at, fist off they took almost an hr for a dine in pizza, after we ate I asked for box for the left overs.... Opened it to a cockroach running around in the box for its dear life!!! Imagine... that roach running in and out of boxes, and when ur pizza is boxed that roach already did laps in it! Not only ate roaches gross but this places looks dirty! No thanks! read more

Shitty service all around! Can't answer the phone can't deliver within an hour and a half at 3pm on a Sunday. Rude AF!

The store says open till 11:30pm. Was doordashing tonight and the people in the restaurant waved us off at 11:10pm. That's money I and they could've made to feed our families. read more

I have ordered here many times. However, my last two times have been a disaster, especially this last time. I ordered online for delivery. I was given a delivery time of 40 minutes. It didn't show up, so I waited another 30 minutes before calling because the last time I ordered, my pizza arrived late. I was put on hold for 10 minutes. Finally, I hung up and called back. This time I just got a busy signal. Tried calling for 10 more minutes and still couldn't get through to someone. I got in my car and drove down there (kinda defeats the purpose of delivery) to see what happened to my pizza. By this time it's almost 2 hours since my pizza was supposed to arrive. Several employees were standing around in the back, but no one said anything to me until I finally asked if someone could check on my delivery. After a few minutes, I was given several excuses and informed they were just STARTING my order. I refused to wait another 30 minutes. I did get a refund and went somewhere else. I won't be ordering here again. There are plenty of pizza places to choose from and customer service here is just not worth it. read more

As I waited for my order I noticed an employee on their break behind the counter, they had their face mask down and were touching their face. Upon returning to their work station, they put their mask back on, but failed to wash their hands or at the least sanitize. They went on to touch the pizza spatula and resume work. The cashier was rude and I mentioned it to her and she rudely said "have a nice day." Very disappointed in these standards of service. First and last time I'll be ordering from here. read more

I hope this saves someone else the headache from ordering from this location. On a Saturday around noon I ordered 2 pizzas through the app. It gave me an estimated time of delivery to be about 60-70 mins. Ok no big deal. After 90 mins I called the location to make sure they received my order. They said yes they received it and it was the next to Lea and it shouldn't be more than 20 mins. 30 More minutes go by nothing. I called to just cancel the whole thing because I was going to just find something else. Then ensured me they would refund my money but still deliver, I agreed. Finally after 2 1/2 hours my two pizzas showed up. My order was never refunded and what was the point calling back a third time!!? I know they might be short staffed but be honest. Sorry but never again would I order from them, the pizza is overpriced to begin with. Next time I will just drive in to Escalon to Diboni's or Pizza Plus. read more

This should actually be 0 stars because ALL of the BBQ wings were burnt on one side of the wings! And the worst part of ALL is that they tried to cover it by turning the burnt side of the chicken down! Also, the "manager" was really rude over the phone stating that she had done them herself and were not burnt (clearly the picture shows otherwise) and they didn't want to give us new freshly cooked wings, because they wanted the burnt ones back. Mind you, it was lunch time and everyone grab one but threw them away once they saw the burnt side. So we DID NOT get our money back and we DID NOT get our MONEY'S worth! read more

Mountain Mike's Pizza - Burnt wing!!!!!! - Pizza Near Me - Riverbank, California

This is my favorite Mountain Mikes! They have the best costumer service. Every time I come here it's always quick for my pizzas and the employees always go above and beyond. read more

I love their salad bar!! They keep it clean and refill it every time when it needs to. So Friendly here and amazing customer service, would definitely be here often for the salad bar. read more

"I'm sorry, the manager said she's busy." WRONG ANSWER! Ordered 2 pies and a Large Salad a couple days ago for pickup, left pissed off and shocked. Arrived on time and was handed a styrofoam box for the salad while they finished my order. No problem, wasn't in a hurry anyway. Two tables were occupied, pretty quiet. The place looked reasonably clean. Didn't give it the usual inspection since I was takeout. I tossed in the bagged iceberg mix you can get anywhere for a couple bucks and started perusing the toppings. The bar had several empty spaces despite the fact that it was very small to begin with. Pulled out a spoon of Kidney Beans and noticed some milky substance in between the beans. Kidney Beans should be shiny, dark, and plump. I knew what it was right away, still I picked it up and gave it a sniff. Yep, rotten. All beans do this when they go bad. It's then that I look at the rest of the bar and am horrified. Carrots, I think they are carrots as they are somewhat orange, are as dried out as I have ever seen in my life. Not to mention cut into long quarters like you would find in a mixed veggie try, not for a salad. A bin of cherry tomatoes that are half shriveled. Half rotten lemons. Button mushrooms that have seen better days. Red Bell peppers that are, again, half shriveled and begging to be put out of their misery. I wait for the cashier to come back around and ask for the manager. Cashier goes in back and returns to inform me that, "I'm sorry, the manager said she's busy." Brain nearly exploding, I select the best response I can muster and ask ask again, a bit more emphatically, if I she could get the manager for me. I'm trying not to take it out on the cashier although everyone in that shop is partly responsible for the health hazard lurking beneath the sneeze guard. While I wait The manager approaches looking a little unsure of the situation. By that point I had already pulled out the offending bins from the bar and set them on the counter. Firstly I asked her how often they change out their bins. She immediately replied that they were changed daily. Now to me that means they put out rotten food every day or she's lying to a customer that she tried to avoid in the first place. I repeated her answer in disbelief and she restated daily. She asked me what the problem was and I showed her each bin and explained the Kidney Bean situation as there was no way she was going to notice, or care for that matter. I was really pissed by this point and explained to her (again, this is the store manager) that she needed to pay attention to what she was putting out for customers. I turned to the cashier and said that I will take a refund on that salad. The manager offered me a disingenuous apology said she'd take care of it and took the bins away. I asked her what her name was, but she didn't hear me (or was hoping I'd just go away) and kept walking. I asked again, much louder this time and she told me her name was Emily. Against my better judgement, and the fact that I didn't want to piss off my wife coming home pizzaless (yeah I know it's not a word), I took the pies and turned. A table of customers took interest in my interaction and I told them, the salad bar was "no bueno". They smiled and I left pissed off at a manager who was just collecting a paycheck. Shame on you Emily. You may not like your job, but you got one so don't punish your customers. If you really don't like it, better yourself and you'll get a better job. There's something going on in the Central Valley with customer service in the food service industry specifically and all I can say is, it really is appalling. I'm sending a copy of this review to Mtn. Mike's Headquarters as this is unacceptable. I grew up (9yrs old and on) in the Bay Area. Back in the 80's, Mountain Mike's WAS The Gold Standard. They had the best pizza hands down and were always busy (at least at my Fremont, Ca location). Now they are just another Fast Food place with overpriced product. Sad. Pizza is too expensive for how unhealthy it is and there are way too many crappy shops nowadays so it's hard to find a really good pie for a decent price. I really want to believe that this matter will get resolved, but I'm not holding my breath. read more

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Went in to pick up an order for my family for lunch and the staff was very friendly and tentative. Wanted to say amazing job to the riverbank location because it has been one of my favorites for years and I prefer it over other locations I have been to while out. read more

Love this store! Super clean restaurant and very nice staff! I want to thank the head manager Isaac and all the staff there working I can tell they work very hard and the company should be great full to have such amazing employees. read more