Left a complaint to their customer service dept the night this happened, July 5th, and was ignored. We've been here before and had an incredible time. Our last visit was disappointing and now after giving them time to respond I'm posting the letter my wife sent to warn others.
This is being written, not because I feel the need to complain, but because my husband asked me to. I would be happy to just never return and be silent about our experience in your establishment. My hope is that this will get to the owner, or manager, but I got the impression from the staff tonight that this is all known and nothing is done anyway.
When my husband and I arrived tonight, we were immediately seated. The hostess directed us to your last table in the back, far left corner. She left us with menus and immediately returned with silverware. I found it a little rude that she kind of tosses them on the table. I observed her do this with the table across from us as well. What annoyed my husband more was that she dropped my silverware on top of the menu I happened to be reading, on the spot I was working on. She gave no notice, said nothing and walked away, a little cold, but her job was done. If that is not clear enough let me make it crystal, she's a bit rude. A hostess is usually your first impression of a restaurant. You may want to make a better impression, you know someone that speaks or lets you know that your server will be right with you might help. She is petite, I believe Latina and has long dark hair. She was working this evening about 6:30.
About this point my husband mentioned leaving because of the heat and he didn't care for the staff so far. Immediately Mike walked up and offered drinks. Mike is a blessing for your business. I'm not sure if he overheard, but he was so efficient, friendly and courteous that our hostess was nearly forgotten. I convinced my husband to stay. Jose, my husband, mentioned the heat to one of the staff. During our short stay he was told several things about your air conditioning along with your other patrons. To start with there had been a kitchen fire and it was hot because the place needed to be aired out, the manager would be spoken to, the manager would be spoken to again, the a/c system has been out all day, and the hostess staff had a separate story that I'll get to in a minute.
The food was great, Mike was incredibly attentive, and your guests appeared to be miserable. The group diagonal from us took their food to go, as we did, because they couldn't handle the heat any longer. The table next to us complained upon being seated that if the room couldn't be cooled that they were going to be leaving. Did I mention that your hostess seated them four to one side and three to the other, somewhat sardined in. By this point our food arrived I could not stop laughing, the train wreck just kept getting worse. By now I had heard several excuses from staff on the AC, instead of being spread out your guests were all put into a hot little corner, body heat, guests were fanning themselves with the drink menus, and then my husband's sizzling fajitas arrived. Hahahaha, could it get any hotter? Yes, from the laughter. At least your guests were in good spirits, or so I thought.
As people started to leave they noticed the coolness of your waiting area. Boy, people weren't seeming too happy about that. According to your hostess staff, who don't smile and aren't very friendly. Excuse me, the gentleman up front that cashed us out was, wish I had caught his name. I have the receipt if you'd like to know who. Back to my observations, the blond hostess was making faces as my husband complained about the heat. Again, I don't expect Barbie, but you might want to try friendly. I sat and listened laughing as my husband was told that the restaurant was extended from its previous size when it had been Flix. That the ac hasn't ever worked in the back, you know where we were all seated together. I had to go to the car because I couldn't stop laughing.
Here's some advice, offer the bar for dining. At least three of the tables could have been moved there, happy hour was over. Offer the option to sit outside. It was cooler outside. Use the open area between walk in and the far back corner. It's closer to the ac and would provide more air flow. Buy a few fans and strategically place them for air flow. We would have taken the food to go anyway if we'd been told and not lied to about your AC.
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