I would trust the guys at Motormania with my life.
And I guess in a way I do, since I trust them to work on my car - the screaming metal death trap that carries me to and from my life destinations.
I have owned three Volkswagens. And as any German car owner knows - finding a mechanic that works on them and works on them WELL is nothing short of an impressive feat. After leaving my home state a few years ago, I knew I'd have to find someone new and after begrudgingly allowing Firestone, due to convenience, to change my oil for about a year (of which had the wrong model written on my car's file - despite how many times I corrected them) - I finally decided to pay a visit to the little shop I pass almost every day.
The office is classic and quaint, guarded by a friendly Shepard dog (sometimes another little dog too!) and adorned with thank you notes from an array of happy clientele. Roger greets you, asks what they can help with, offers his input, and then heads into a more formal diagnostic if needed. Sometimes people seem like they know what they're talking about simply because they exude faux confidence, but with Roger you can tell that this guy is just genuinely knowledgeable. His best guess is usually right and if not - he's not far off. If I'm out and about and have a question or a problem - I'll call and Roger is more than happy to assist over the phone.
Moving on from the office to the garage scene - I'm fairly certain Tom has done the majority of repairs and services on my cars. I've met him a few times, but they're a busy shop and I know he's often in mid repair. Despite the volume of cars they see, even my most complicated repairs are done in a day, if not less. I've lucked into walk-in availability for oil changes, and they're usually more than happy to take a quick look at a squealing belt or mysterious leak. Most parts are kept on hand, are genuine VW parts, and are offered with a warranty.
I don't bother getting second quotes for pricing anymore with Motormania either. I know I'm getting the best price hands down - and even if not, I know at least it will be done right. I also know that if they're telling me a repair is urgent - it is definitely urgent - and is not just a cheap scare tactic to make me drop money on my car right then and there.
Anyway, this is quickly becoming a novel, so I will cap it here. Motormania has been a blessing, and I'm grateful to have found such a respectful and knowledgeable shop for my VW here in Austin. A big thanks for Roger and Tom and the rest of their team who continue to excel in service and business.
You've made me - and my car - very happy. read more