Absolutely Horrible Experience with General Manager Jose Diaz at Woodbridge Auto Sales…read more
I cannot stress enough how terrible my experience has been dealing with the general manager, Jose Diaz, at Woodbridge Auto Sales. From the moment we purchased our vehicle, it was a downhill journey riddled with deception, hostility, and blatant disregard for customer service.
We purchased a vehicle via cashier's check and were led to believe everything was in order, including receiving the title. However, we later discovered--only after attempting to register the vehicle--that they had retained the title without notifying us. This critical detail was never disclosed at the time of purchase. The only explanation given later was that they wanted to "make sure the check cleared." While we understand financial precautions, it is completely unacceptable that we were not told this upfront.
After three weeks of calling, following up, and trying to get clarity, we finally got through to Jose Diaz. Instead of an apology or even a solution-oriented conversation, we were met with confrontation, defensiveness, and finger-pointing. He coldly told us that they would "get it to us when they get to it." No empathy. No urgency. Just blatant disrespect.
We even asked if they would cover a same-day courier service to receive the title due to the urgent need to register the vehicle. Jose Diaz refused and said it would be delivered the next day instead. When we followed up the following day to confirm, we were told by the administrator that the title was only just being sent out that day--meaning Jose Diaz had blatantly lied with no regard for his word or ethics. This level of dishonesty is completely unacceptable for someone in a leadership role.
Despite all this, I want to acknowledge the one bright spot in this entire ordeal: Mary Lou, an administrator at Woodbridge Auto Sales. She was the only professional and courteous person we encountered. She apologized for the inconvenience and actively worked to resolve the issue. She offered to make things right by ensuring the title would be sent out immediately and even offered to renew our temporary registration if needed due to their delays and errors. Her integrity and willingness to help were the only reason we were able to make any progress.
When I asked Jose Diaz for the owner's contact information to escalate the matter, he arrogantly told me that he was "as far as it goes" and refused to provide any names. Thankfully, after speaking with my attorney, we were able to identify the owner as Chady Nasr, and we are now pursuing a negligence claim due to the mishandling of the transaction and the unprofessional conduct we experienced.
If you are considering doing business with Woodbridge Auto Sales, especially under the management of Jose Diaz, I strongly advise you to think twice. He is hostile, unprofessional, and lacks the basic skills and ethics required for leadership. The experience has been nothing short of exhausting, and no one should have to go through what we did just to get the documentation for a vehicle they legally purchased.
Avoid this place at all costs if Jose Diaz is your point of contact. If you do end up there, I hope you're fortunate enough to work with Mary Lou instead.
