This is my 9-month review after purchasing my car, so this is a real, long-term experience; not a same-day review. I found this dealership through a Google search while looking for a new vehicle. The pricing looked fair, so I decided to make the drive. One thing people should know upfront: the online pricing for Teslas already includes the EV rebate, which isn't always clearly explained elsewhere. When I arrived, their inventory was pretty solid, especially if you're looking for a Tesla; they seem to get a lot of them. With Teslas, you can verify battery health and Carfax before purchasing, which gave me peace of mind. I was greeted when I walked in and asked what brought me in. At first, things felt a bit unorganized, or maybe they were just understaffed that day, but it wasn't a deal-breaker. They still allowed me to test drive two vehicles I was interested in. The sales manager, Roy, was a straight shooter. If he felt a deal could be done, he worked it. If not, he was honest about it; no games. I will say this: you get the same energy you give. You can't walk into someone's business demanding things, cursing, or yelling and expect professionalism in return. While I didn't personally experience any unprofessional behavior, there was a situation while I was there, and in my opinion, the dealership was not in the wrong. So I can't really relate to the "rude" or "unprofessional" reviews. The dealership itself was clean, had a waiting area, and offered light refreshments. Approval didn't take long at all; the finance team was able to get me approved given my situation with only a small deposit. Fast forward to now: I LOVE my car. I've had zero issues. I purchased a 2023 Tesla Model 3 Performance for less money, lower mileage, and a clean Carfax, compared to another dealership that wanted nearly $40,000 for a damaged 2022 model. The vehicle was well taken care of and came from Florida. Would I shop here again? Yes. Just make sure you do your research on the vehicle beforehand; as you should anywhere. Not everyone has the same experience, but mine was solid from start to finish. read more

See all

Buyers beware. This place needs SHUT DOWN This place is a rip off and will hit you with fees from all directions and they do not disclose it. You have to look closely and I'm not talking about something small. I'm talking about $3000 an extra fees besides the $1500 quote dealer fee there's a $3000 acquisition fee that they do not disclose I went to Autotym in Fredericksburg and check those two dealerships out honest people pricing upfront nothing hidden read more

My experience at Premier Auto was horrible from the moment I walked through the door. When I entered, there was only one employee sitting at a desk even though there were several open desks available. I sat there for several minutes without anyone acknowledging me or offering assistance. Eventually, I had to walk up and ask for help myself. The employee then went to get someone else, who I later found out was the manager, Jay. Unfortunately, things only got worse from there. Jay was extremely dismissive, rude, unprofessional, and acted as if helping customers was an inconvenience. His attitude alone made it clear this was not a place I wanted to do business with. If you are looking to purchase a vehicle, I highly recommend going somewhere else. Customer service matters, especially when making a major purchase, and this establishment failed completely in that area. I repeat: DO NOT go to this dealership if you expect professionalism or respect. Also, pay attention to the other reviews because many of them are negative for a reason. I wish I had taken them more seriously before walking in. read more

I strongly advise anyone thinking about buying a car from Premier Automotive to be extremely careful. I purchased a vehicle on May 1st, and within less than a week the car stopped charging completely. Before purchasing, I was told the vehicle had a Tesla warranty, but after taking the car to Tesla, I was informed the vehicle was not under warranty and was actually marked as salvage. This information was never clearly disclosed to me during the sale. I feel completely misled by the dealership and the sales process. I trusted the information I was given and now I'm left dealing with serious repair and financial issues almost immediately after purchasing the vehicle. The experience has been stressful and disappointing. read more

Premier Automotive - Car Dealers Near Me - Dumfries, Virginia

I'd like to thank the team at Premier Automotive for making my car-buying experience smooth and stress-free. They worked with me every step of the way to help me get the exact car I wanted and kept me consistently updated throughout the process. A special shoutout to Moe and Johnathan for their dedication, communication, and professionalism--great guys who truly care about their customers. I'll definitely be recommending this location to my friends and anyone looking to buy a car! read more

Update! So even though I was on the hook for the registration for my Tesla, Premier Automotive tried to right their wrong. Ethan is now the head guy and the employee who went out of his way to help. I drove an hour to pick up a free Tesla charger but when I arrived there was no charger. Ethan could see I was frustrated so he said he would find one. I waited over 45 mins for the charger and atlas Ethan came to my car with a used charger because driving back was absolutely not an option for me. I was upset as I had missed business meetings but the charger worked even though it was used and dingy. I wouldn't return as a customer because of the whole integrity aspect of buying my car BUT, I will update my review to show good faith as a consumer. Thank you Ethan! I lost quite a bit of money but at least my car has no issues and it's not a lemon! read more

An absolute 0. "Moe" the manager is ready to lose everything to say what he has to say. Didn't believe i was a serious buyer so he told me to get out of his shop.. i was in absolute disbelief. All I did was ask for a price out the door. Horrible sales team there all around. I was sure "Moe" was going to stand up and throw hands after I told him his AI assistant online was giving me false information (which it was). I can't believe anyone shops here, or tries to. read more

Their customer service is the worse. They have very little patience when working on deals, financing and basic conversation. The finance manager is rude, does not like working with people or having your own pre-approval. It's either his way, his finance company's or no way. Do Not Purchase from them. read more

Had a really abrasive experience with the car salesmen here. They made me wait as they "brought the car up" just to ask me 20 mins later if I wanted to go walk to the car, them acting confused why I was here. Like why'd you make me wait then hahaha The guy takes a phone call in the middle of talking to me with no warning or "excuse me"...um okay. if you want thousands of my dollars, I'd expect a bit more professionalism and common courtesy.... Super weird experience honestly I just wouldn't go back to Ethan or this whole place read more

Service was terrible. One of the workers said "If you want to come back and negotiate don't bother coming back".

I would stay away from this place. huge scam. they add all these hidden fees and contracts and never provide you the paperwork for them... I bought a tesla from them that was listed for $24,000... when all the paperwork was done, the total ended up being $53,000.... I have been requesting for a complete copy of the contract and have received bits and pieces but not the complete contract that includes all the services they added. a theft protection package and an appearance protection package and have yet to provide me the copies of those contracts/packages. next to a house, a car is your second biggest investment. don't bother dealing with people whom are not honest and won't help you after you were a paying customer. If you want to waste an extra $20,000, go here and let them lie and take your money and when you ask for a copy of your contract, they won't provide it. read more

Asked 3 questions about rates. Supervisor came out with a rehearsed attitude for asking questions about ballpark rates. Absolutely crazy. Was planning to pay cash anyway but wanted to consider financing. They refused to sell the car, because the supervisor had an attitude, when the cash was ready. I even tried a second time, cash in hand, refused to sell. Interesting. read more

Heads up: They are deceptive and sketchy, and they will completely ignore you after the sales. Worse dealership experience in the DMV area! Here's my experience with them: - The rep who ran the credit check lied that he sent the application to only 1 bank, I got hit a few days later with hard inquiry notifications from all credit bureau from 3 different banks. - Minutes after I drove out, the car I just bought came up with a faulty "cabin heat unavailable". The second day, the low voltage battery was out as well. I called them immediately to let them know, they said I should send email to sales team. Later they completely put my calls on endless hold and literally ignored me. I already paid for the car, but was just looking for helpful information to fix the error. I had to drive the car with not heat in freezing cold weather to their office to get someone's attention. One of the reps later gave me his direct contact but - I emailed the sales team and followed up twice but didn't receive a single response. They will deceive you all the way to just make the sale. They feel they are a big dealership and an individual customer is too small to worry about. Very bad experience in all. read more

5-Star Experience I found an amazing deal on a car at Premier Auto all the way from Texas. I reached out the night before buying it, and the team contacted me that same day. We got all the financing handled quickly, and they even helped me find a great deal on a plane ticket. I flew out the next morning, and the entire process at the dealership couldn't have gone more smoothly. Moe, Masi, and Patrick were all incredible -- genuine, helpful, and easy to talk to. The vibe was great, and it felt like I'd known them for years. This is truly a great place to buy a car. I'll definitely be back when I'm ready to add more cars to my Turo fleet. Thanks again, guys! read more

See all

Found a car online that looked perfect for me. They are open from 11 - 5 on Sundays. Scheduled an official appt for 4:30pm. Drove 2 hrs and got there a few minutes late... but texted that we are on our way. Sales person was shocked to hear I had a 4:30 appt... but was nice enough and willing to help me. I asked to see the car I was interested in... decided after 10 minutes that i'd take it. He asked me if I wanted financing or was paying cash... I said likely a split, but I wouldn't know till I had a bottom line price. He then told me he couldn't give me a bottom line price till I told him how I was paying for it. Next thing I know, the manager or owner comes out, tells me no deal... we can't buy the car... that we came just as they are ready to close and he doesn't appreciate it. I explained that I drove 2 hrs and had a 4:30 appointment and he says my "appt" was made by an automated system and that isn't his problem. He demanded the keys back, threw us out of the shop, and slammed and locked the door behind us. Shop at your own risk! read more

DO NOT TRUST THIS PLACE. I worked for DAYS to get any information about a specific vehicle I was looking for (I live 10 driving hours away). After days of sketchy communication, I finally find the vehicle I wanted. I told them I was ready to hop on a plane and pick it up that day, but ETHAN told me it wasn't ready to be picked up. I repeatedly emphasized my concern about it getting sold out from under me. ETHAN promised her would let me know as soon as it was available. Suddenly I get this message: "It looks like this vehicle is not here anymore." Yeah that's right. The listing is gone. They sold it right out from underneath me. You've been warned. read more

This has to be the worst dealership on Planet Earth and they do not care about their own customers not even a little bit. They're cheating people out of their money if you look at the other reviews. They may have a large inventory but the level of service is below average. Do not waste your time, money nor energy at this place. It's clear that the sales staff let the high volume get to their heads! It's sad to see a car dealership settle to such a low level of customer service. SHOP ELSEWHERE! read more

There are a lot of bad reviews here, but I personally had a great experience buying a Tesla Model Y. There was no bait and switch like some others are claiming. The car had just arrived on the lot and I worked with Ethan, who helped make the entire process smooth and straightforward. Even though he was juggling multiple customers at once, he kept checking in with me regularly and made sure I felt taken care of. Don in financing was equally great. Friendly, down-to-earth, and easy to talk to. We ended up having a good chat while going through the numbers, which made that part of the process much more relaxed. If you're concerned about a shady dealing, do your research on the car before walking onto the lot. They sell a ton of Tesla's here and for good reason. read more

Absolutely would not recommend this to anybody, spoke to someone on the phone prior to coming in and was told a certain price. I expected the price to be higher than what they told me on the phone but I was willing to pay an extra 2-3k but when I had gone in person they had added over 7 thousand in "dealer fees". Would not recommend this dealership unless you wanna waste your time read more

Called in ahead to look into one of their cars and was greeted and welcomed instantly as well as being a professional and safe environment with complementary snacks on standby got to look at the car really quickly and was answered every questions and doubts we had read more

Premier Automotive - Car Dealers Near Me - Dumfries, Virginia

A regular dealership only charges around seven to $800. The dealership charges an extra 1500+ there's their numbers jump 4 to 5000 be very careful their cars also have lots of issues. read more

Today I had an amazing experience purchasing a Honda CR-V. My salesman Ethan was very patient and professional throughout the sale. Thank you for helping me get into my new vehicle. read more

Premier Automotive - Meet Hermione! - Car Dealers Near Me - Dumfries, Virginia

Buyer Beware: This is a bait and switch dealership. The advertised price on their website/Truecar has little to do with the price they try to give you once you arrive at the dealership. On their website in the "Seller notes and disclosures" they state that they have a $1499 dealer processing fee. We specifically asked if these two items (the advertised price + the dealer processing fee) were the "out the door price". They reassured us that besides T,T, and L that these were all the costs. So I flew from Texas out to Virginia buy a car. When I tried to verify the asking price with the sales person at the dealership he added a couple more thousand dollars to the car's price! I told him we were told that all "gotcha' fees" were included in the $1499. He still refused to honor the price we had previously verified over the phone. Also, They advertise cars on their website that they don't have in inventory. We called beforehand to verify that 3 of the cars we were interested in were in stock and had not been sold. We were told they were there and had not been sold. When we arrived, none of the 3 cars had even arrived from the auction. This is a dealership without transparent pricing and without integrity. read more

My son and I, a 74-year-old disabled veteran with terminal cancer, flew 1,400 miles from San Antonio, TX to Premier Auto in Dumfries, VA for a 2023 Tesla Model Y deal at $24,999. Salesman Moe claimed he'd beat my son's 5.5% rate with 4.99%, but they offered 8.99%, spiking his $30k loan from $438 to $557/month. I had my own financing, yet they denied a P.O. The car? A cracked windshield, water in the frunk, and no charger--EVs always include one! Moe's excuse: "It's used." When we raised this, sales manager Ethan Ranberger denied the damage, refusing adjustment. Owner Maswood Attai hid behind Ethan. Stranded at 5:30 PM, 1,500 miles from home, I was told to leave after trying to mediate. No apology for our $600 flight or $500 deposit we had to reclaim. I saw a young man with an infant jerked around--reminded me of my own past. I was poor and uninformed. Premier's tactics exploit the uninformed, risking safety and budgets. Ethan's unsigned text threatened my son with litigation to "modify" his accurate review, hinting at silenced complaints. This unethical pressure, backed by an "F" BBB rating, demands action. Avoid Premier Auto--verify everything! Check ZoomAuto across the street; they helped us wait for our Uber. I'm filing with Virginia Consumer Protection, VA AG (notifying Texas AG for interstate issues), BBB, and others to investigate their repair and lending practices. Buyers, research reviews (Yelp, BBB) and decide . As a Native American, I echo Chief Joseph: "All honorable men belong to the same tribe." Premier serves another master. No more threats--agencies are notified. Consumers Beware: If you don't know your rights; You don't have any and become an economic Slave. Check other post. Premiere just posted a rebuttal to this and further stated that their Owner did not car about his deanship customers as he was living in a multi million dollar beach house. Can't say that I ever heard of a response like that. Like they say in Texas; " All Hat and No Cattle" Ethan: Take a lesson from Shakespeare; Hamlet: Petronius Act one, Scene two: "This above all: to thine own self be true. And it must follow. as the night, the day, Thou cans't not then be false to any Man" Look in the Mirror Ethan! You will be more successful in life if you are honest and don't go after the fast buck. read more

Ethan worked really hard to find me the perfect tesla that meets what I want and need financially. I went in looking for something with Hardware 4 or hardware 3 w/ FSD included and he was able to pull it off. Car low milage good condition left happy and was glad I flew in from Arizona to buy read more

Premier Automotive - Tesla Model 3 - Car Dealers Near Me - Dumfries, Virginia

Scumbags I bought a 2021 Lexus 300 IS told me they fixed my tires and did nothing. Please stay away from this place. My tags die tomorrow and no one will answer a text or return a call. Mo I should have known you were a crook. Buyers be ware. read more

They worked with my budget and got me exactly the car I wanted. Fair prices and a smooth, no-pressure experience!

I knew exactly the car I wanted when I arrived and asked for a test drive as I had been shopping for weeks and narrowed it down to 3 cars. First off Ethan was amazing and I loved the buying experience with him. I came in prequalified, but he was able to work a better deal for me. His buddy JJ was also super helpful. I don't think I've ever enjoyed a large purchase experience as much as I did with these two. However, I knew upfront the tires would need to be replaced soon, but wasn't aware there was no spare tire in my trunk OR the tools to jack up my car or remove the lugs. And of course I don't see this until I'm stuck on the side of the highway with a flat and no way to fix it myself. I kinda feel like a dealership should be proactive and make sure that things pertaining to driver safety in particular should have been resolved or at least disclosed. Luckily insurance saved the day. As with any large purchases definitely do a thorough inspection of the car you're buying, and any of the extra warranty crap they want to add on to your bill, and make sure you know how to use those warranties. read more

My father and I Flew over 1,400 miles from San Antonio, TX to Premier Auto in Dumfries, VA for a "deal" on a 2023 Tesla Model Y at $24,999. Sales guy Moe said he could "beat" my 5.5% rate with 4.99%. Did not happen--offered 8.99% from their only lender, spiking my $30k loan from $438 to $557/month. Yes, I got my own financing. I requested a P.O. and never got one, thus I could not bring my money. I should have seen that red flag there. The test drive? Undisclosed cracked windshield, water in the frunk (dry storage!), and no factory-standard charger (EVs always include those!) or J1772-to-NACS adapter. Moe's excuse? "It's used." Finance manager admitted Moe should not have said that, and 8.99% was what they were offering. I walked away from the car, and the dealership. My 74 year old disabled veteran father got told to leave Premier Auto's lot! I had to go back and remind them to refund my $500 deposit. No apology for my $600 flight and time. Not even offering how to get back home.  Pure scam--avoid Premier Auto at all costs. 1 star; ZoomAuto across the street was kinder, letting me wait in their office for my Uber. Before you try Premier Auto, check out ZoomAuto--they won't scam you. I also doubt they will send you a message telling them to change your review like Premier Auto did, see the attached screenshots. read more

See all

BUYERS BEWARE CROOKS in a SNAKE DEN TLDR poor quality cars (hence the low prices), bad salesman and sleazy sales method & extremely high markup. Writing this full review in March 2025. They use a cheap price and poor quality photos to bait you and then use all types of tatics to get you to fly there to see the car. Over the phone, sight unseen. "Mo" was my sales person. He knew absolutely nothing about what he was selling. I wanted a MX p100d. I ask multiple times to confirm the specs I wanted, he tells me what I wanted to hear (almost everything he said was false) to get me to book a flight out . Found car on cargurus priced at 19.5k both kbb & bank value at 26k (so it looks like a good deal only to be a bait) 100k miles exterior photo visually clean. He claimed this car is in transit from Cali (lie, they hid the car in the back of garage as a part out car) requested them to send purchase order to my bank. They made up reasons to not send it. Requested otd price, finance guy is too busy. Mo said over the phone "a couple thousand more for tax & tabs" (another lie) asked him what size rims are on there bc I wanted 20" he confirmed yes (another lie) asked him if there's anything wrong with the car any damages? He said nothing is wrong all clean (another lie) since they refused to send purchase order, he said they offer financing in house better rate than the bank (another lie) says I can refinance after 6 months (another lie) a second car with all the same specs and color (except 110k miles) was posted a few days before I arrived. Told me one of the two cars is ready, there was miscommunication on which one was ready but in any case one was ready for sale (another lie). Made sure the car is highway ready for interstate travel back across the country, he confirmed it passes state inspection (dodgy answer, not highway ready). I wanted to send a ppi inspector, he says the car is in service, how about the next business day, he said another buyer is flying in to buy the car (this a huge red flag, all lies) See how the rest of the story unfolds and how I made a big mistake so you can learn from it when buying your own car (link) read more

See all

Just a heads up, they will not prioritize you at all after you have bought a car and signed the contract. So hard to get in touch with them, did not give us our signed paperwork after requesting it and calling them for a week after buying our car. had to drive an hour to go in person and get a copy of the paperwork because they never called back like they said they would. read more

Thank God I didn't get a vehicle here. All of these reviews are true, these people don't give a single care for customers and their time. I experienced the horrible customer service. Patrick is a sleazy person that's going to make it seems like he cares and immediately turns around and forgets about you. read more

Let's start with the good. I bought a car, it works as advertised and 2 months after purchase I haven't had any issues. Ethan was good to work with and seemed very helpful. He was the first person I met at 9:30am when they opened and the person who saw me away when I did finally make the purchase 10 hours later. The car I came for was not ready for sale per Ethan, so I looked at a couple of others which were ready but were also a fair bit more expensive. When I voiced that I was really only there for the vehicle advertised, he put in some work to get it ready for purchase that day. It just took a really long while. I wasn't even able to test drive it until after 5:30pm. Now for the rest. The vehicle intended to purchase upon arrival had a sticker price of $14,999.00. I understood that probably meant the $4k federal rebate was included in the price although I didn't see that expressly advertised. This price was largely what brought me to drive out to the dealership from DC. My initial sales person Stanley did not show me an itemized bill of sale and instead showed me monthly payments. When I did the math the monthly rates seemed high. Even after denying Gap and warranty. I asked about it and he became very defensive. He stated 'How much did you think you would be paying?'. I was a bit taken aback by the complete lack of decorum. When working with Ethan later on to make the purchase I noticed they'd added a $3k charge for LoJack. This was explained as a way to make the car seem less expensive than it actually was or something. This is also why the payments were above expected. I asked Ethan to have them remove the charge because I wasn't worried about theft on a Tesla... He stated that they wouldn't be able to proceed with the sale w/o adding that charge. I was able to at least get 2 detail visits included in lieu of LoJack subscription. Still it was very sketchy to have that slipped on there with no prior discussion. The car was still a somewhat reasonable price after adding the charge although nowhere near the 'excellent' deal I drove out for. So I made the purchase somewhat begrudgingly. As I was leaving I tried to first transfer my insurance over to the new vehicle but was roadblocked by the lender information, since I'd gone with their lender. Ethan ensured me that I would receive the information needed to complete that process via mail in a few days. I did not receive a bill of sale or any other paperwork. I drove home. They left me with 25% charge to make the drive back to DC which left me with 11% upon arrival. Just something to note as there was ample time to charge the car up over the course of the day. Two weeks later I was rear ended in a hit and run, having not received the necessary paperwork to complete the insurance transfer. I called the dealership to get the ball started on the hit & run but they required the bill of sale to get a valuation for the vehicle. I'd still not received that from the dealership so I called repeatedly, probably over 100 calls to have 2 picked up. Once they hung up on me while on hold and the other time I was assured that I would get the documents via email and nothing came. I had Ethan's cell, so I texted him as well. He assured me that I would get the documents I needed asap and that he'd get on the finance dept to ensure it would get emailed to me. A couple days went by and I tried texting and calling again but didn't get a response. So, the next time I could, I went to the dealership to pick them up. Ethan was incredibly apologetic and in fairness, he did get me these documents and threw in some floor mats for the inconvenience. A over a month after purchasing the vehicle I got a call, a text and an email from Wazir in their titling department. These came in mere seconds apart. Even though they didn't have the decency to respond to my request for a bill of sale in a timely manner. He requested my updated insurance to get the ball rolling on registration and licensing. I got this document to him in just a few minutes and requested a follow up email to ensure receipt. No such courtesy was extended. I called and Wazir confirmed receipt. While on the call I requested updated temporary tags since the tags provided at purchase were currently expired. He had somethings to say about Virginia taking a long time with temporary tags or thereabouts and essentially said he couldn't get me updated tags. A several weeks later I'm still trying to receive a follow up email from Wazir for a new set of temp tags or a status update on permanent tags without success. He just hasn't bothered to respond to my emails. Why is there a $1500 processing fee? So here we are. Buyer beware. You'll get a car. It will cost more than advertised online. They will almost completely ghost you after purchasing unless you show up at their doorstep and force them to take action. I'm hoping this poor review will incentivize them to respond. read more

Stay as far away from this place as you can!!!! Sold me a car that was supposedly under factory warranty, only to find it had major frame damage. Never disclosed any of this to me, and the car has cost me thousands since purchase. Calls, emails, text messages never returned. A place like this should never be able to continue rip people off like they have. Makes me sick! Lawsuit has been filed! read more

Absolutely aweful place to get a car, stay away!! Feels like a scam with tons of overpriced hidden fees, and the majority of the workers are either clueless or entirely unhelpful. read more

Inaccurate listing prices. They are not selling EVs for the publicity listed price. Drove over an hour to find out that the cash price for a $24,999 listed vehicle is actually $28,999. read more

We were illegally told by Rory Renzi, a registered offender in Virginia, that we were required to buy a warranty contract for $4,350 in order to finalize our financing. I would stay away from this seller as their salespeople are not following ethical and legal sales practices. They also over charged us $2,000 above the listed price on their website, and added a $1,500 appearance protection charge. We were not made aware of this until several days later when we were emailed the TILA documents. We have attempted to reach out via phone, text, and social media outlets, but have been ignored or insulted. Premier Automotive has been reported to the OAG, MVDB, BBB, and we have contacted lawyers to get our $3,500 back. We are still waiting for our $4,350 warranty charge to be refunded to the loan through Ally. read more

This dealership is amazing, go to Ethan for all your needs chillest guy ever. He will get you right and also answers every question regardless of what he's doing. Always go to Ethan, AND everyone in the dealership is so friendly. read more

If I could give zero stars, I would. We drove three hours from Virginia Beach area to this dealership because they advertised over 100+ Tesla vehicles on their website. Unfortunately, the experience was nothing short of frustrating and a complete waste of time. The first major issue was with the EV tax credit. The dealership's website advertised a "$4K EV tax credit available on the vehicle "we were interested in. However, when we arrived, they told us the price already included the tax credit. What does tax credit available mean? This is blatant bait-and-switch advertising. Other dealerships are upfront about whether the price includes the credit, but here they deliberately mislead customers to get them in the door. False advertising like this is unacceptable. Upon arrival, we met with a "salesman" Ethan and explained we were looking for a Tesla Model 3 with under 80K miles for around $16K-$20K, primarily for my wife's commute and take advantage of the EV tax credit. Instead, we were immediately pushed toward a low-mileage Model 3 priced at over $22K--completely outside our budget. The typical high-pressure tactics about how they're "losing money" on cars began, which anyone educated in car buying knows is nonsense. Eventually, we were shown a 2019 Model 3 with 90K miles, which wasn't what we wanted but decided to test drive anyway. The vehicle drove smoothly, aside from a warped front rotor causing noise, which the salesman dismissed as something the service tech could address. I also pointed out six other vehicles listed on their website (complete with actual pictures, not stock photos) that fit our criteria, but I was told they "weren't ready." It became clear these vehicles were likely at a sister store, and the salesman had no interest in getting them, instead pushing higher-mileage inventory on us. Despite my reservations, I was still willing to work a deal on the 90K-mile vehicle. That's where the experience got worse. They provided the outdated four-square tactic to discuss numbers, and I was given a $450/month payment without any transparency on the interest rate. When I asked, the salesman admitted he didn't know the rate. Seriously? I came with a preapproval from NFCU at 6.5%, which they confidently claimed they could beat. However, when I did the math myself using their numbers, the interest rate worked out to a shocking 13%. When I questioned this, I was told they couldn't match or beat NFCU, despite my solid credit score (700-740). To top it off, the finance manager wasn't even there, so they couldn't "do anything." At that point, it was clear this dealership wasn't interested in negotiating price, fees, or interest rates. Their $1,499 processing fee was absurd, and they seemed more focused on taking advantage of uneducated buyers rather than genuinely helping customers. In the end, we walked out. I've bought enough cars to know this isn't how it should be done. My advice: educate yourself on car buying, avoid dealerships that refuse to negotiate or clarify terms, an For anyone reading this, here's some advice: 1. Read reviews on Google, Yelp, and the BBB. 2. Compare prices using car websites. 3. Confirm pricing directly with the dealership to avoid bait-and-switch tactics. 4. Negotiate--most dealerships will work with you. 5. Understand fees: In Virginia, doc fees average $600-$800, and sales tax is 4.15%. Request a buyer's order and review it carefully. 6. Decline add-ons: Don't accept unnecessary extras. 7. Negotiate financing: Dealers often get kickbacks, so shop around for better rates. 8. Trust your instincts: If something feels off, walk away--or run, as I did. *Contact the Dboard if you have a complaint and the attorney general of customer protection. read more

Good communication. Good salesman. Great car. I liked working with the salesman wazir. Very good guy.