I wish there was an option for zero stars because that's exactly what this dealership deserves. My recent experience with them was nothing short of pathetic, from their unprofessional manager to their disrespectful staff. My husband and I had scheduled an appointment for a test drive of a Ford Raptor for our son at their Dumfries, Virginia showroom. Despite living in Silver Spring, Maryland, and working until 6 PM, we made every effort to arrive on time, leaving work early at 5:35 PM. However, due to a major crash on I-495, we encountered unavoidable delays. Despite informing them of our situation and estimating our arrival time to be 7:05 PM, the salesperson callously informed us that the manager wouldn't wait and suggested we reschedule. Desperate to keep our appointment, I pleaded for just five more minutes of grace time, which the salesperson reluctantly agreed to. We pushed through and arrived at the dealership at 7:05 PM, only to find out that the manager had already left because we were supposedly FIVE MINUTES LATE. To make matters worse, the salesperson had the audacity to demand that we commit to purchasing the truck before allowing us to take a test drive, and even had the nerve to ask for a separate commission. It was clear that customer satisfaction was the least of their concerns. The salesperson's disrespectful behavior, coupled with the manager's lack of professionalism, left us feeling utterly disrespected and undervalued as customers. I urge everyone to steer clear of this dealership. Don't waste your time and energy on these disrespectful and unprofessional dealers who prioritize their own interests over basic decency and customer service. Save yourself the frustration and look elsewhere for your automotive needs. read more