Gina at Morganthal Fredricks in SoHo helped me choose my new eye glasses. After visiting lots of NYC eyewear shops, I'd seen nothing else remotely like them. As an artist, I was immediately drawn to their multi-colored exterior, sculptural - yet light hearted - shape, and the ability to add lenses that shift to a deep violet in sunlight. They arrived even earlier than their due date. Then I discovered that these particular Press frames were designed in a limited series, like a print, and in support of Visual AIDS, a New York-based arts organization. So I'm proud to have invested in this particular pair. To be honest they are a splurge for my budget, but are well worth it already. They're fun and make me happy. Thank you, Gina, for your thoughtful guidance. -- @floweringeye, now wearing ! read more

Morgenthal Frederics - New eye glasses that turn violet in the sun. - Eyewear & Opticians Near Me - New York, New York

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i went in with some jacques that lost the pin and asked if they could help me. the woman disappeared into the back and within moments returned with a pair of glasses that looked brand new... the level of help .. im not even sure how to celebrate it. ive never seen it before. i dont know how it could be better, and am so thankful!!!! read more

They are the best store in New York Go there for chrome they have a really good selection read more

Hana, at Morgenthal Frederics SoHo, helped to assess replacing the lens for my sunglasses. The titanium frames are still in great shape, but was purchased many year ago, so I asked about whether it's still possible to upgrade the lens to my current vision prescription. Hana was friendly, incredibly helpful and gave useful info that I should account for to replace the lens on (what I jokingly referenced as) my now "vintage" frames. She also tightened my frames for a different pair of glasses that I had bought elsewhere - for free! - which I so appreciate! Great store, brand, and service at this SoHo spot. read more

Gina was fantastic as usual. I have been a customer of Morgenthal Frederics since I bought my first pair of horn glasses at their shop at the Plaza Hotel. This was almost 20 years ago. This is my fifth pair of horn eyeglasses. Gina who I've worked with for 15 years since she was at Columbus Circle branch was outstanding in striving to provide excellent customer service. I saw the Matsuda glasses in horn online and was told by a different sales person that they no longer offered it and it cannot be done. I went to Gina, who moved to the SoHo branch and asked about them. She didn't flinch and pushed to get them done for me. It took some time as they have to make it. It is completely BESPOKE. This is SERVICE in the most exquisite form. I so appreciate the effort she went through and now I have an amazing pair of very exclusive eyeglasses. Thank you so much Gina!!! read more

Everything goes great here! Between Hana, Steven and doctor Dan... this is as good as eye services and design gets These ppl are likely the best you will find in nyc I find most of the eye glass stores to churn out sales without making certain that the lenses are perfectly fitted Here they do it ! read more

We walked in to check out some frames and get my new sunglasses tightened. The staff was very warm and welcoming. They didn't pressure us to buy anything and helped me adjust my sunglasses. They kindly didn't charge us, considering it an act of goodwill. Now I feel compelled to return there for my frames. A small act of kindness goes a long way. read more

I love my glasses - this is actually my third and fourth pair of Oscar De La Renta Morganthal Fredrics' Twist. The first pair I wore daily for four years and the second I lost to the ocean in the first week of ownership. The glasses are a great fit, sophisticated and chic. BUT - what I love more, is the customer service experience at Morganthal Fredrics Madison store and online. The employees truly care about making the purchase experience great and customer satisfaction. I have been hunting for a replacement pair of Twist IV for a long time - on the verge of being a sunglass stalker. Brian in customer service was always friendly and helpful, never minding that I would call back to check if the glasses had come in stock. Best of all with the help of Beatrice, the store manager at 944 Madison they found me the last pair of Twist IV in blue and I also purchased a Twist III. When I called to thank both of them it was so lovely that they were happy for me to have them and enjoy the product. Morganthal Fredrics has top of the line glasses and employees. Wonderful shopping experience! read more

A short note of appreciation of outstanding service rendered by Luis Satomeyer to both myself and my wife. We purchased approximately $10,000 worth of eye glasses and were impressed with every aspect of Luis's service, from when we were in the store until we received the various pairs sometime later. He was attentive, polite, efficient and represents your store with dignity. I only wish that all employees everywhere displayed the same professional characteristics. Thank you for taking the time to read this note. Richard H. Grace read more

they are the absolute best , very friendly staff . And also work every quickly and efficiently

Amazing Service! I came in needing a contact since one of mine had fallen out and they were extremely nice while also offering me their restroom to put it in. Although I did not purchase any glasses, their frames look unique, and seems like this place could find the right fit for anyone. Highly recommend checking them out read more

I am pleased with the customer service. After posting some concerns about pricing on Yelp, when the local branch could not assist me, I was contacted by the main branch and could not be more satisfied. Thanks Andrea and Jessica--and Yelp! read more

Gina at the front desk is extremely rude and unhelpful. I tried to make an appointment and she hung up on me twice.

I came in for a sunglasses adjustment and everyone in the store was so lovely and attentive! Will definitely be returning for all my glasses-needs in the future! read more

Thank you Russell for repairing my sunglasses free of charge, I've never shopped here before but I must say your professionalism, expertise and excellent service made the entire process comfortable and a pleasant experience. I highly recommend this company! read more

Morgenthal Frederics - Eyewear & Opticians Near Me - New York, New York

I recently purchased some sunglasses and reading glasses in London and they never were properly fitted. I was walking past Morgenthal in Soho and stopped in to see if they could give them an adjustment. The temples and the bridge were just not adjusting to my face. Hannah a great looking and friendly woman working there sat me down and expertly made the adjustments free of charge! Amazing customer service and engagement for someone who didn't purchase my eyewear there! Going back in a few weeks to purchase an additional pair of sunglasses from their great collection! read more

The most awesome eye glasses place in the world!! The merchandise is in a class of its own-unique and cool works of art. Even more impressive are the sales associates Javon and Emily. Both are outstanding in every way and could not be more friendly and professional. They go above and beyond for each and every customer that walks into the store and make it a very positive fun experience. Can't wait to go back again!! If you need glasses this is THE place to go. Emily and Javon are THE BEST!! read more

I went in to look at a specific lapima frame. They told me this place had a lot of their product in stock. They didn't have the specific 2 frames I was looking for. Fine. But the guy who "helped" me was so rude. He kept insulting my current frames! He was asking who makes them and saying how ugly they were! Like ok bro you trying to get a sale or a punch in the face? read more

This is my first time posting on Yelp. Today was my second trip into Morgenthal Frederics and I just wanted to share my pleasant experience about the quality service these guys gave me. I've always had a tough time picking out frames by myself or with the help of professionals. From my first visit, I felt so relaxed talking with the people of who work in the shop. I told them the styles and colors of what I had in mind, they brought things out that both fit that and encouraged me to try other things as well. In the end, I ended up with my favorite pair of glasses and get compliments weekly. That's why I came back today to get a pair of sunglasses too. I was immediately recognized with a warm greeting, kind of like when you see someone you know but hadn't seen them in a bit. It was warm and genuine. Unfortunately, I spent about a half hour in there picking out my new sunglasses, only to come out to a dead battery on my motorcycle. The gentleman who helped me today (Steve) actually came outside and pushed the bike so I could pop in in gear and ride off! Not many people are willing to go to that length. That's why I'm not buying glasses anywhere else. Steve, I don't know if you red these things, but thank you so much for doing that and saving me the hassle of trying to find a jump or getting it towed! You're the best! Bill read more

I felt taken advantage of. And their glasses frames run into the $2,000-3,000 range. Wtf!

Excellent combination of form and function. Their buffalo horn and wood laminates are extremely comfortable to wear. Even their plastic frames are classy. I switched over from Oliver Peoples. And am probably converted for life. Look no further if you seek a fine pair of glasses. On the other hand, if you are hoping to use your vision insurance, go someplace else--Morgenthal Frederics does not accept any insurance. Or you could buy your frames from them and get your lenses done at LensCrafters. read more

Best in the business ... beyond professional and fun to shop there! Unbelievable selection so Vic so many choices... I bought 1 pair then bot 3 more! read more

I got glasses for my daughter and costed me $700 about a month back, I was told I will get a statement to send to insurance be emailed and have still not received despite requesting for the statement. read more

Selections are not as expected. BUT, even when I tried to buy one pair, the Very condescending store staff member scared me off. The sales person tried to sell us a pair over 2500, and the moment we told him our budget was about 2000 dollars, he put on a cold face and told us to go to another store down the street. read more

After 40 years I Finally found the frames I've been looking for. Now it's time to get rid of my other 30 eye glasses wished I came here first. Thank you Beatrice (944 Madison) for making this such a wonderful lifetime experience. You were so amazing so professional I'm glad you advised me on what lens to get that made a world of a difference. I'm recommending everyone looking for high quality frames and lens to you. Unique frames and Great prices. Finally a frames to match my Rolex. God bless! read more

I had never purchased frames here, or seen one of their optometrists. I had a first rate experience. It was time for a new pair of progressives, and their beautiful frames in the window drew me in. I got a gorgeous stylish green pair which I love, and Beatrice at the 75th and Madison Store worked to correct a bum prescription from Weill Cornell. The prescription was too weak, and she worked tirelessly to correct it, put in new lenses twice, until my vision was perfect. Have never had a retailer be so concerned. The store felt very safe and I highly recommend Morgenthal Fredericks, both products and the customer service. read more

My wife bought a pair in March 2017 for $2,600. By Spring 2020, they had to be refinished. It took a bit of arm-twisting, but the store agreed to it for free, though it was three months before they were ready. In Fall of 2021, the glasses needed another repair. That cost $250 and took a few months. My Oliver Peoples are ten years old and fine. I've never serviced them at all. They cost $600. read more

I can't say enough good things about Morganthal Frederics. If the following doesn't speak volumes than nothing will: I've been a customer for twelve years. In that time the attention I receive is nothing less than stellar. Both in the store but even on the phone. Morganthal Frederics has moved the associate I first shopped with in 2011, Gina, to a few different locations and I've followed her to the locations because I was so spoiled by my first experience. What I find so unique about the brand is the designs they offer. What I find so special about this particular associate is that she is much more than a salesperson. She has recommended frames that flatter my face and connect with my own personal style. Total strangers periodically stop me to compliment my eyewear. The shop on Spring Street is where I find Gina and the frames and customer service that makes a purchase feel like an investment. read more

I have purchased several pairs of Rx glasses and sunglasses from Morgenthal Frederics over the years. They have a beautiful selection of frames and the folks working in the Soho store are terrific. They all know their stuff and will offer their honest input if you need guidance on what styles might work best for you. I recently needed to switch out my frames, and Hannah couldn't have been more helpful! Within five minutes, I had my lenses in new frames! Huge thanks to Hannah - people like her are exactly why I keep coming back : ) read more

We absolutely loved our experience with this store! Our sales person Maria was exceptionally helpful and every time we ask a question about something the answer was always yes. The service, and quality of glasses was some of the best I've ever seen. My husband and I would buy from them again! read more

While other branches of Morgenthal Frederic are fine, this branch is a complete disaster. It deserves MINUS stars. The manager, Angel, is both totally clueless and unpleasant. Imagine adjusting a frame and twisting the frame front completely out of shape, rather than adjusting the temples. His goal seems to be to break overpriced frames to generate more revenue for the store. Please do yourself a favor and avoid the Columbus Circle branch of Morgenthal Frederics. read more

I purchased a pair of horn glasses for about $2,000 from the 399 Broadway Boutique in NYC and the service was horrible. I ordered them over the phone and when I picked them up, Gina handed them to me in an oversized case with the glasses flopping around inside, uncleaned and not polished and no bag or receipt. I asked her for a receipt, she said "use your credit card statement". She is also a pathological liar. I asked her to hold them for me when I initially called. I called back 10 days later and asked her if she could hold them for another day. In fact, she never "held" them for me at all, but gave me this story about her manager telling her that she already held them for a month, which amounted to two lies. Her manager said no such thing and it had only been 10 day. On the phone, she kept reminding me that if delivered, someone would have to sign for them as if I was trying to commit fraud. She also lied about the return policy. She told me MF didn't take returns, then clearly forgot and later said she has only taken returns when the glasses haven't been tampered with. I decided to buy two more pair of $2,500 horn glasses, but I bought them online. Gina is clearly not used to working for a high-end merchant, portraying rank amateur amoral character. By all means get some MF, they are beautiful and by all means stay clear of Gina. read more

Purchased a pair of $1500 horn sunglasses. The hardware on the eyepiece has broken 3 times. First time had to fight to get them to repair free of charge. Had to send to Germany. Second time with other side piece , they charged me $300 to repair . Sent to Germany. The same side broke again! Now it's $385 to replace ! Had I known they don't stand behind their own products, I would not have walked in. read more

Seven years ago, I purchased a pair of prescription glasses at Morganthal Fredricks on Broadway, that were printed on a 3-D printer. I was visiting New York City at the time and this was my second pair of glasses from Morgan -thal Fredricks. I had moved to Arizona but due to so many compliments on the glasses, When I return to New York City I always went to work and saw Fredericks on Broadway. Over the years I have had two incidences with my glasses that were my fault. Once I was going on a trip and a piece in the temple broke. I called Morgenthau Fredericks and they immediately FedEx the pieces that I needed so I was able to get them repaired in Scottsdale. The second time was just this past week when I stepped on my glasses and both temples came off. Due to upcoming cataract surgery, I am only allowed to wear glasses. I was frantic for without them I would've had two months wearing sunglasses each day in the house. Russell was fantastic! Without my request, he called places in Scottsdale Arizona for me and then called me back to let me know which was the closest place to my home where I would be able to find a repair. When I thanked him he said, " Oh, please, that's what we're here for." I had great service when I was in the shop on both occasions and I ,obviously, continue to have great service now. My hats off to Russell and the beautiful frames at Morganthal Fredricks on Broadway. read more

If someone can work out the secret word to get the sales staff to leave you alone, I'd love to hear it. Third visit, three attempts to say "no I'd like to just have a look around" each visit, and still I've yet to see what they have on display. Some interesting frames on display but it's only a store for people who want a stylist picking their frames. read more

Woman at the desk was so lovely! She helped tighten my sunglasses for free! I will definitely be coming back to shop here and recommend.

Unfortunately the computer is getting the best of my pupils.... I was shopping on Spring this weekend and stopped in for some seriously stylin' frames. The saleswoman pulled out a pair from a bank-like vault with antler frames and titanium hinges..... As far as spectacles go..... these are the white truffle whipped cream! Although they don't take the beloved insurance you will totally set your eyeballs aside from the rest of the designer wearing optic logo whores. Highly recommended if your going blind!!! read more

I had always longed for a pair of frames from this venerable New York City shop. On my last trip to New York I finally bought a pair. I had already noted the style I wanted so it was a pretty easy sale for the manager. He hooked me up with a receipt so I could file my own VSP (insurance) claim and even arranged for temporary non-Rx (demo) lenses so I can look brainy and stylish until I take them to my insured optometrist back home for real lenses. He even packed them with a coordinating pink leather case and orange cleaning cloth. (For $400 I guess this detail is probably expected.) All in all, it was an okay experience. I'm docking 'em one-third star though for not having my frames ready in time for my flight back home as promised. They were sent priority Fed Ex and I got them at home the next morning, however I'm docking 'em another half-star because they arrived dirty and the demo lenses weren't snapped in all the way. And, finally, another half-star gone for charging me for demo lenses in the first place. (What kind of racket is that!?) Since I round up, they're still getting 4 stars and a cautious recommendation for the shop behind Jackie O.'s signature specs. read more

Tasteful, hip, unique, timeless, and elegantly-designed eyewear that will have people going "where did you get those frames?" Great quality, too. The only thing is, while the staff is friendly, I haven't gotten the impression that they are the most knowledgeable. Feels a bit like a big chain store while I'm in there, and they don't seem to know the answer to a lot of my questions (where other stores might have a very well-informed response). I took a picture of myself in a pair that was way oversized for my face, and when I said they were too big, she said it was due to my camera phone and not the frames themselves (not true; they were obviously oversized in person and made me look like a clown). I prefer it when salespeople give me the straight dope, but I guess those things are subjective... But regardless, my camera definitely did not lie! Also, while I absolutely love many of their styles, I do think some of the frames are way overpriced, some that are around $2,000 for the frames alone. I mean, come on, I can get beautiful handmade boutique frames from other brands in other stores for significantly less. What's up with that? All in all, I would still buy frames here again and recommend them to anyone looking for something super stylish yet tasteful. Really one of the best eyewear designers out there. read more

Best on the East Coast! I had been wearing cheap frames for years until I walked into their Columbus Circle location. I will never again wear unflattering frames that break after a couple of years. I purchased 2 pairs of frames almost 5 years ago and am only contacting them now to replace a pair that I left in a cab. The sales staff was amazing, not pushy at all and they really wanted to put frames on me that looked great and that I loved. They guarantee them for life so any time they get bent out of shape or anything they fix them on site for free. I have moved to Baltimore and they still take care of me! Get over the price and just do it, you won't regret it! read more