if I could give more than 5 stars I would. I have never spent more in my life on glasses, but I…read morealso couldn't be happier to spend here. Dr. Dana is lovely, and Michael is an absolute star who makes for a true luxury experience. He is an expert in picking the right frames as well as customizing the final produce for a bespoke pair of glasses. I wouldn't go anywhere else, he makes sure you will pleased.

From the moment I walked in, my experience was exceptional. Michael, the manager, was incredibly…read morehelpful and accommodating. He went above and beyond to meet all my needs and ensured I found exactly what I was looking for. I came in for my first pair of glasses and ended up leaving with two!

I've tried other Morgenthal locations - always a disappointment - won't stray again from Beatrice…read moreand team. Beatrice has listened to and spent time on the nuanced issues that get my lenses to optimal performance. And she had good taste as well. I recommend this location and Beatrice's expertise.

Update: After my initial experience, I filed a complaint with customer service but received no…read moreresponse. I then escalated it to the company executives, after which they finally addressed my concerns. They provided a full refund and issued an apology. I appreciate their effort to resolve the issue, and I hope they improve their customer service moving forward. ------------------------------------------------------------------------ Original review: Beatrice at this store is the rudest salesperson I have ever encountered. She was pleasant before I placed my order, but afterward, she became very rude and unprofessional. I specifically requested the thinnest lenses because I cannot wear thick, heavy eyeglasses. However, despite paying over $2,000, the 1.74 index lenses she provided were significantly thicker and more than twice as heavy as my old 1.67 index lenses. When I visited this store to pick up my eyeglasses, I was carrying a Hermès Birkin bag and placed it on a table. Without my permission, Beatrice suddenly touched my bag and moved it to another table. She then asked me if my bag was "a real Hermès." I was shocked and offended by this inappropriate question and asked, "What do you mean? Why would I buy a fake Hermès?" She responded that because my bag was lighter than another client's Birkin bag, implying that mine might be counterfeit. As a loyal Hermès customer who spent over $14,000 on this handbag, I find Beatrice's behavior very inappropriate and disrespectful. A salesperson should never make unsolicited judgments about a customer's belongings, especially in a high-end retail setting where professionalism and customer experience should be a priority. Beyond this incident, I also experienced poor service when following up on my eyeglasses order. I called Beatrice twice--once to request a receipt and once to check if my eyeglasses were ready for pickup. Both times, Beatrice said she was very busy with in-store clients, promised to get back to me soon, and quickly hung up. However, she never called me back, even after several hours, so I had to visit the store in person to speak with her. When I asked why she hadn't followed up, she simply said, "I'm busy with clients in the store." This is far from the concierge-level service Morgenthal Frederics promotes. I can only hope that Beatrice is not too busy in the store judging whether other clients' handbags are real or fake.

The first sunglasses frames Lamar pulled out for me were interesting, yes, but as we chatted, he…read moregot a sense of my style and preferences, and he pulled from a drawer a stunning red pair that a friend describes as being "architectural." The first day I wore them walking around Manhattan, I received five compliments.

I can't tell you how thrilled I am with my experience at Anne and Valentin. Kate was very…read moreprofessional and helped me choose the perfect frames. She went out of her way to help me get the glasses in a timely manner and assisted me with the entire process. The glasses are a little pricey but WORTH every dollar. I was using glasses from Warby Parker that constantly would smudge and scratch. These glasses, especially the lenses, are amazing! They are light and cMy eyesight is clear and there is limited smudging. You also get a two year warranty which is a nice perk. I got so many compliments on my glasses already -they fit perfectly on my face. Thank you Kate!!

Now that I have retired from practicing ophthalmology, I can review Clairmont Nichols without…read moreconflict of interest concerns. I practiced ophthalmology in Manhattan for 40 years. I can say, without reservation, that the Clairmont Nichols people are the best opticians they that I have worked with. Lloyd, Scott, Ann, George, Jessica, Emily and everyone else offer bespoke service. They are uniformly lovely. They all have a great sense of esthetics and make excellent recommendations for frame selection. The Zeiss lenses that they offer are optically excellent. They are great at fitting and adjusting glasses. Hopefully this will never happen, but the place where CNO shines is in problem resolution. They can help with the most difficult issues. I have not known of a patient, colleague or family member who has not been happy with their glasses. I'm happy to wholeheartedly recommend Clairmont Nichols for glasses that are attractive and offer crisp vision.

Clairmont Nichols provides excellent care and service. They are cordial and professional. They…read morehonor warranties for eyeglasses and go out of their way to accommodate customers. They even send eyeglasses via courier to those living far away. I highly recommend this business. Also, the store's appearance is aesthetic and attractive.

Exceeded all my expectations. Excellent service. I got my…read moreeye exam this week and the Optometrist figured out momentarily my vision issue. The exam was great and Roman helped me to pick a beautiful pair of new eyeglasses and a prescription sunglasses and I received a great discount fort second pair . Highly recommended! Will definitely be back.

Poor Service. Unprofessional. With so many options in New York, you can certainly do better.read more

My eyes do not focus together, requiring a 'parallax' coreection to force them to do so. It is not…read morealways easy to find really good glasses with this sort of requirement. An ophthalmologist recommended Leonard because he said their lens grinding was exceptional. He was right. It adds to the experience that their personnel are unfailingly nice and helpful. .

I recently received a letter from the New York Department of Motor Vehicles that I needed to renew…read moremy drivers license. I was also informed that I'd need a vision test. I could go to a DMV or go to a licensed optician that's listed on the DMV's website. To my delight, Leonard Opticians was listed as a licensed provider so I made an appointment, discovered the price was very reasonable ($35) and met Ana Amarante, who not only gave me a wonderful eye exam but helped me process my vision test on the internet, saving me the time and agravation of making an appointment and sitting at a motor vehicle office for hours! Once Ana finished with the " paperwork" I couldn't help but be mesmerized by the incredible display of sunglasses as well as eyewear that was beautifully displayed . Leonard Opticians is a great store if you want to be fitted by top notch professionals. You'll leave looking very cool with glasses that will truly enhance your appearance and you'll want to tell all your friends about this amazing store!

They don't care about customer service. I expressed my frustrations with their communication -…read morenever got a phone call that they would be closed on the day I arranged to come in from out of town for my glasses. Marina didn't want to hear it. I thought I had found the perfect place for glasses and spent a lot of money here in the past. But they really do not take responsibility for a mix up. A simple apology would have been sufficient but instead I was made to feel like I had no reason to be upset and it was all my fault. I do not recommend and I won't return.

As I waited for my exam the assistant measured the diopter on my glasses and while he was handling…read morethem he over-tightened the screws without asking me and now they're busted. Then when i went in the exam room, I was a bit taken back by seemingly outdated technology and machines ive used even 20 years ago for exams. Everything seemed kinda dirty. Then came in the dazed optometrist who was unfriendly and impatient as well. After the exam i went to the disgusting (yeah disgusting) bathroom to try on my contacts and for the first time in my many exams I couldn't see well with the contact strength she prescribed me. This almost seemed to make her annoyed and she didn't know what to tell me, showcasing on that old rickety machine that those were the numbers it showed after the exam. Strangely somehow my prescription strength somehow switched eyes. This seemed odd and i couldn't stand the new prescription strength so we just went back to my original prescription. Additionally, they gave me the wrong prescription with the incorrect contact brand and I had to do phone tag/fax to fix the problem when trying to order my lenses online. all in all, i got a broken pair of glasses, a prescription i'm not sure is correct and a good waste of time. Would not recommend and honestly questionable how this place is legit operational.

Terrible customer service came in today for an appointment I booked for 10:30AM and they…read morerescheduled it to the following week without even asking or calling me, then said they were fully booked for the day after I came all the way to my appointment. This place will never get my money ever again!

I made an appointment on Zocdoc to see the optometrist,. I showed up and they said they had no…read morerecord of the appointment and also they didn't cover the issues that Zocdoc said they did. Hopefully they save somebody else from wasting their time.