We were there on Sunday, a very busy day at the store, but received excellent service from Mary! She really went above and beyond helping us choose some really wonderful shoes and sandals. She checked sizes and suggested options we hadn't thought of. Thanks Mary! You made our shopping experience so much fun! read more

Needed to replace my 5yr old Birks. I knew exactly what I wanted--the exact same ones I wore into the store. Mission accomplished, and with a military discount to boot. read more

Had a wonderful experience with Jeff this last weekend. He took the time to see how I walk, where I put pressure on my feet, and examine my foot bed. I was very pleased with the level of care and support given to me. Would highly recommend going. read more

We had never been here before though we had seen the ads everyday in the newspaper. We were running errands at Hilldale and stopped in since I was having a hard time finding a comfortable casual shoe. It was a weekday but there was a steady stream of customers. After browsing some of the displays and choking on some of the prices. $450 for some ugly casual German shoes!!! I was skeptical. I decided to dive in and get some help. It turns out it was one of the co-owners who helped us. It was if I was being consulted by a podiatrist. I later learned that a few of the employees are certified pedorthists. I have never encountered such a process at a shoe store. I learned a lot about my feet. I did find a pair of shoes that fit my feet and my needs and my price point. I am not sure every employee would give this level of service or have this expertise but I will return. Oh yeah - the prices keep this from being a 5 star review. read more

Jeff spent quite a bit of time helping me find shoes for my difficult feet. He recommended inserts based on my symptoms and pressure mapping and got a pair with the perfect fit to address runners knee. Thanks Morgan's and Jeff! read more

We took my 89 year old mother-in-law to buy shoes -- probably her first since pre-pandemic. Josie was the clerk who helped us, and she was amazing: kind, helpful, patient, knowledgeable ... I don't often leave reviews, but Josie deserves to be recognized. Thanks! read more

- Recently stopped into Morgan's Shoes to purchase a pair of On Cloud Training shoes. I was greeted by Kelly who proceeded to show me the On Cloud models available to me and their characteristics. We decided to try on several models/styles that would fit my needs. I picked the model/style that gave me the most comfort. Kelly did a great job and was as thorough and professional as could be. I cannot recommend Morgan's Shoes highly enough. - Robert D. read more

This place has gone way down hill customer service wise. Purchasing 5 pair of shoes, they ring up one pair 50% off. I've always gotten 50% off each 2nd pair of shoes whether they were clearance or not. Today only 1of 5 was reduced. The manager raised his voice and hit his fist on the counter when I calmly said i had been coming for years and always gotten every second pair half off. After pounding like a caveman and shouting I informed him I could still hear him there was no need to shout. 10 years ago I received half off all extra pairs, then it went down to all second pair, now shouting and pounding it's only non sale 2nd pair. Not disclosed on the window sign that's been there for years. Anger management and customer service classes would be nice. read more

Not one friendly staff member and not one leather sole shoe ... just the truth. DSW has better quality for half the price.. as a customer I would expect a small buissness to have better quality and customer service. read more

There is one friendly staff member. Everyone else is standoffish, making buying shoes there stressful and woeful. The selection is not good and shoes are overpriced. For example, FinnComfort are ~$150 in Germany, at Morgan's they are priced at over $400. I bought two pairs of shoes thinking my foot pain was caused by my old shoes, but it turned out it is related to a much bigger issue. The pain is unbearable no matter the shoes. I went to return one of the pairs I bought (unworn and with labels of course), which unfortunately happened to be on sale. It turns out, there is a policy of return only as store credit, which I didn't know about and no one informed me. The manager told the cashier reluctantly to proceed with the refund but to tell me that they would make a note on my account (as a warning or something). I am just speechless! You can write this on my account, I will not be a returning customer! read more

Relaxed shopping experience, friendly staff, clean store display, well-organized new / past year merchandise, convenient Hilldale location. Good to see this NB store in Madison. read more

So, I have never had an easy time shoe shopping, and with age it's become apparent that (1) my feet are ridiculously hard to fit and (2) because of that, I am ridiculously picky. Given that, while visiting my sister, she insisted that I go to Morgan's, her magical shoe store. The husband and I browsed for a few minutes before someone offered to help us. He measured my feet, offered me water, and went to the back to get some shoes. So far, so good. Now one of my issues with shoe shopping is that I can usually tell, within seconds of putting a shoe on, that it absolutely Will. Not. Work. I have bought many shoes in my life optimistically saying, "They'll break in! It'll be fine!" Spoiler alert -- they do not break in, and it is not fine. This generally leads me to rapid-fire try on every shoe available in my size in the store, in the hopes of finding something that fits. In a setting like Morgan's, then, where they bring out a few pairs at a time, things get tedious and annoying very quickly for everyone involved. I promise I am not trying to be a pain...but I am NOT getting talked into a pair of expensive, unattractive shoes that aren't a PERFECT fit. And if I put a shoe on and it immediately hurts some part of my foot, I am done with those shoes. There is no point in spending 15 minutes playing with tiny adjustments; it is a lost cause and I abandon it. So what happened at Morgan's is what always happens. I tried on a few pairs that were moderately attractive and not moderately-priced, refused to try on a few pairs that positively screamed "Grandma orthopedic shoes," got talked into trying on a few pairs by my companions (that I knew wouldn't fit or I wouldn't like, and yup, they/I didn't), and ultimately didn't find anything remotely plausible. The salesman was pleasant and helpful, but he couldn't really do much with the available options. That said, they had several styles of posture-correcting seats out in the open to try, and I did find a nice one for working at my desk. I was even able to use my 10% off coupon. Overall, if you are somewhat sensitive to how your shoes look as well as how they feel, or if you find you run out of options quickly, Morgan's may not be the magical solution for you. Aside from continually cringing at style and price, I don't have any real problems with the experience, but I didn't find anything even remotely promising, so I wouldn't bother going back. read more

I've always had great customer service at Morgan's. Just in today with my arm in a sling looking for some easy on easy off boots. Fantastic service - very accommodating and helpful service. The staff is very knowledgable about about what brands and styles will meet your needs. While I've always found the service very good, Morgan's is like any popular store at a popular mall... The store is easier to navigate if you can make it in on days other than Saturday or Sunday. read more

Morgan's Running - Shoe Stores Near Me - Madison, Wisconsin

The store has quite a selection. But their return policy of one week is unreasonable. If you are buying shoes for a vacation or if you don't live nearby, you're pretty much stuck with what you buy. I asked for an extension based on the fact that I was getting ready to go on vacation and the man tried to take the shoes back from me on the spot. He eventually allowed me 2 1/2 weeks for a return, but I had to practically beg for that. This is not a chain store with corporate rules. Ridiculous. Customer service is not their thing. read more

Thank you to Paige and trainee Megan for helping me with the difficult task of finding shoes for my teen son with autism. They got very creative and were quick and patient in dealing with his behaviors. You have no idea what that little bit of kindness means to a frazzled mom! read more

Horrible customer service and experienced a racist encounter! Would much rather order online than deal with employees who think they are entitled to everything! So disappointed in the quality of customer service at this location. read more

I have been an avid shopper of Morgan's shoes since I was a little kid. I would always find durable shoes for my playing/outdoor adventures. Now that I am slightly older, I'm in love with there versatile selection of shoes that are super comfortable, and I know I can repair to keep for longer time. The staff at Morgan's are phenomenal, and they will help you find what you exactly need. If they don't have your size in stock, they will gladly ship them to your home! Every time I walk into Morgan's, I feel like I'm apart of their family. In addition, the layout of the store is adorable! I love all the windows in their, which allows so much natural lighting. The store also has an extensive selection of shoes that are on sale as well! They also have a smaller selection of handbags and jewelry on top of their shoe selection. read more

What a selection!!! Holy cow! I stopped in the store just before the Christmas holiday. The store was packed with all types, ages of people looking for all sorts of shoes - sandals, boots, hiking, etc. Contrary to fake, censored, corporate-bought media: These specialty stores are in high demand! I had my eye on several Naot shoe and sandal styles but could not wait for assistance anymore and we were in dire need of lunch. This confirmed yet another consumer trend: people want quality, practical shoes. Again, I am completely shocked by the in-store sensational selection. Kudos to the store staff - they have a goldmine! read more

I have been very fortunate that the two times I've really needed new shoes I got to work with Jim. He was very kind, incredibly patient (for hours!), and very knowledgeable about what my feet needed. He never wavered with my need to take time to think about spending an ungodly amount of money for shoes and he was generous about making sure I was getting the deals owed to me as a valued customer. I loved working with him and he really was the main reason I felt good about my purchases. Before Morgan's, I was unable to find many dress shoes with removable insoles for my orthotics. I have found my inventory now! The shoes are expensive but you get what you pay for and my feet have thanked me. A few other times I did have poor experiences in the store. Once, my friend and I were waiting and another salesman seemed disinterested in helping her or waiting for her to make a decision; she decided not to make a purchase because of this. Another time, I was not helped in the same way Jim had helped me (and I have seen sales associates standing around doing nothing even though I was clearly waiting to be helped and it was not busy), so I left pretty quickly. Because of the few other less than friendly experiences, the long waits sometimes, and the expensive shoes, I am giving it just four stars. It is otherwise a great resource for those that have specific needs for their feet. read more

Summary: A great selection of high-quality shoes with excellent service, but a price tag that matches. Morgan's carries many brands for a small store, such as Ecco, Dansko, Tsubo, Birkenstock, Merrell, Lowa, MBT, Teva, and even Vibram FiveFinger "shoes". There's tons of other brands I'm missing, especially since I don't peruse the women's section. Prices can range from $50 to ~$400. Don't forget to check the sale racks! They also have excellent service which is plentiful but not pushy. The vibe I get is that they don't work on commission, and a friend who worked shoes for years felt the same way. When you are thinking of making a purchase, it's apparent that they really know their stuff. They take the time to make sure the shoe is the proper fit after first measuring your feet, and can also recommend a number of inserts and things as well. In addition, they seem to have some specialists on staff (after checking their website, it's Pedorthists) that can help people with feet/back/etc. issues. I've even come into this place when it was busy over the holidays looking only for some replacement laces, and when I tried to buy them the person at the register said "no charge". I was nonplussed as that was so atypical for *anywhere*. It's not often I enter a store, acquire an item, and walk out without paying - that's usually called shoplifting... I feel bad giving Morgan's 4 stars because they're expensive, as I don't know their margins. I just wish more of the shoes were in my price range. However, I can usually justify it when I eventually do make a purchase because their products are so durable and you know you're getting a good fit. One helpful thing is that they have a card where for every $50 you spend you get a punch, and I think at something like $250 spent you get $50 off your next purchase? I might have that wrong, so your mileage may vary. So far I've bought my most expensive shoes ever there, in a pair of $250+ MBTs, and will come back for some Tsubos and Eccos. If you're looking for a pair of shoes that will last and are willing to pay for it, you'll be fine here. And if you're looking for athletic shoes, don't miss the connected New Balance/Stride Rite shop that's connected to Morgan's. read more

I really got the best service I can imagine from Kristin. She spent time listening to the issues I have w my feet and came up with several options.... in my price range. I'll be back for a couple of the other styles she suggested . What a nice place to shop, very customer oriented! read more

This is a shoe store worthy of driving an hour to get to, which is what we do. Our son wears orthotics, which can make finding the right shoe difficult, but the staff here makes things a breeze. On my own front, I have the most difficult feet imaginable. Look at my feet and I get blisters. Wide forefoot, narrow heel. Plantar fasciitis. You get the idea. Whenever I buy shoes, it basically takes me a solid hour to get the right size, with the right insole. Unless I'm buying Finn Comfort, which they carry. Still, even buying sneakers, they took the time and effort to get things dialed in to where a week long trip to Disney that involved walking nine to eleven miles a day resulted in no foot issues. What a great store. Great people and a great selection. read more

High-quality shoes for your broken feet. No, let's revise that: you use your feet all the time. They hold you up. Look at them, way down there...they need some love too! So healthy shoes are not just for the elderly and wise, but also for the smart people who plan to continue walking. Prices are pretty high, but service is excellent (not pushy) and they really want you to feel good. Orthopedic shoes abounds! If you have any medical foot problems, come here. Maybe a little less fashionable, but hey, take what you can get. I've found quite a few comfy and stylish pairs here. read more

Absolutely fantastic business and they take care of their customers! Both my wife and I have shopped at Morgan's Shoes for a while and we couldn't be happier. The shoes are of some of the best quality we've encountered and they last for a long time with proper care. For the instances where the shoes haven't lasted as long, they have either provided a proper shoe repair store (my case was the Monroe Shoe Repair on Monroe St.) and offered to pick up the tab on the repair or, if the repair didn't take, they we're more than happy to help take care of us at the store to replace the shoes free of charge. Again, absolutely amazing and worth every dollar you spend on the shoes. I will be recommending Morgan's Shoes to everyone I know. read more

Excellent Customer service! Absolutely the best purchasing experience I've had in Madison ever! This store has a wide selection of stylish yet comfortable shoes. I took away a star because of there 7 day return policy. I will definitely be returning:-) read more

For the last five years or so I've tried going into Morgan's about once a year (I've lived in Madison for decades). I used to love the store and bought a pair (or two) of shoes (and lots of socks) there every year for myself and my kids. There was an older gentleman who made everyone feel very special. He was respectful, friendly and kind and had a sweet smile. That has all changed. Now, it's the only store in Madison where I feel like I am bothering the staff just because I exist. I always have a yucky feeling in there, as if the employees are gauging whether people have money or not and if they decide that you don't have money, they treat you like dirt. I've even tried dressing up a bit more before I go in and still, I feel like they are incredibly condescending and judgmental... not welcoming and helpful at all. A genuine smile and friendliness are too much to ask for I guess. I'm going to do myself a favor and never go back. read more

My first time going into this New Balance store I was so excited to get a pair of running shoes because my clients all rave about how they love their shoes. I'm in the store with maybe one other customer and there were 2 employees working at the time. I asked if I could try on a few different styles in my size, 45 minutes later still nothing... I try to be patient I keep looking around until someone is able to help me, still nothing. Rather than getting more angry, I just decided to leave. Even though I was irritated I figured just go online and buy a pair to try out- so I did. They didn't end up working out so I went to the store to see if they would be able to return it. Unfortunately I went when the employee was apparently having a terrible day. After asking if I could return at their store I got a flat "no sorry can't help you." So I was curious as to why, and he responded "were locally owned, we don't do those kinds of things." Which is fine if they don't but it was just the lack of respect and customer service that was so irritating to me. I will never go back to this store after 2 terrible visits- really unfortunate considering they're the only one and a lot of my clients look to me for recommendations. Sorry to break it to you but costumer service is part of the gig. read more

Not the morgans i used to shop at when i was in high school. Customer service is less than acceptable. Woman at the cash register was rude and I told her she didn't seem to care, maybe that's why she's divorced. read more

I've always excellent experiences here. The staff is very educated on foot health too. This is something that sets them apart from most other shoe stores. They sell top line products and know them well. read more

I have size 10.5 wide flat feet with plantar fasciitis. I have a very tough time finding appropriate shoes. I started shopping a few years ago at Morgan's and will not go anywhere else. They know feet and how to best fit me with the right shoes. I am always treated with respect and patience. The shoes are not inexpensive, but you get what you pay for. I typically buy Finn Comfort or Naot and they last me for years. I appreciate the replaceable footbeds, which lengthen the life of the shoe. And I always get the same excellent quality and service next door at their New Balance store, as well. The New Balance shoes they sell are more expensive than at a typical shoe store, but the styles they sell are top of the line and not found elsewhere. read more

I'm done with Morgan's. Sure they have a good selection of shoes but I hate to feel like wanting to be treated respectfully is an imposition. I went there Monday evening found a pair of expensive sandals I liked and tried to make contact with a salesperson. No luck so I sat down. Then a salesperson approached--and asked me to move! I got up and started to walk out. Then, she said if I wanted shoes I needed to take a ticket! I found their inability to set expectation and make some contact unprofessional and was put very far off when I was asked to move rather than a smile and "we'll be right with you after I help this customer" or some such. Only when I left did a salesperson shout after me. I bought a pair of shoes there several months ago and it was equally curt but efficient at least. So yesterday I drove to The Shoebox in Black Earth where I was greeting QUICKLY by a very friendly salesperson who then spent a great deal of time with me. I left with three pairs of shoes and spent $250. The Shoebox has a huge selection but importantly the service was so far ahead of Morgan's that I have no doubt where I'll shop from now on. Jeff read more

Horrible customer service. I stood around for several minutes looking for help when finally a woman noticed me, and very rudely asked me if I had a number. I was confused and did not realize that you needed to grab a number in order to line up to speak to a sales associate. Her condescending tone just completely turned me off, so i put the shoes down and left. I'd rather take my business somewhere where I am spoken to in a friendly polite manner where I feel welcomed. read more

The quality and comfort of the shoes at this store is fantastic. The prices are in line/competitive for the quality of the shoes they sell. The employees are very knowledgable and friendly. It is a full service shoe store. My only gripe is that it can be hard to find someone to help you because they are busy - but once you get a turn they give you their full attention. They also have a punch card system where you can earn $50 off a future purchase by collecting enough punches. That was a really nice unexpected bonus to find when I purchased. I will go back again. read more

Never again coming back to this store. We had a horrible experience at the store. My wife just wanted to check on the price of a shoe that she was ready to purchase, we waited in the store for about 20 minutes and not once did an associate offer to help us. After we were told to take a number and wait, just to ask a question, we left. They were very busy, so I decided to send them a message on their website to discuss what happened. That email was sent on June 26, and I haven't heard anything from them. We used to love shopping here before they moved to the new store. I don't know what happened, but we will never be returning. read more

I bring my son there. I sold high end shoes for over a decade and the staff there knows what they are doing. Aside from Stride Rite there are many other good brands and the service is terrific. A friend has a special needs child and the manager, Bob , sets aside appointments to better assist them. read more

I just left the New Balance store at Hilldale. This review is based off of this interaction. I went there with the intention of buying a new pair of athletic shoes. When I walked in there were two salesmen working. One was already helping a customer. There other one was working on some paperwork at the sales counter. Neither one greeted me. No big deal - they were busy. So I went to the mens shoe area. I am fairly confident that I was acting like a potential customer - picking up shoes, looking at price tags, reading the signs indicating what the shoes are designed for, etc. After a couple of minutes I starting looking around for one of the salesmen. The salesman who was originally at the sales counter was now standing in front of a TV watching a football game. So... I went back to looking at shoes and waited... and waited... and waited... Nothing. I kept looking over at the salesman hoping to get his attention. However he was still glued to the TV. Mind you this is a fairly open concept store so both salesmen could clearly see me looking at shoes. I realize I could have walked over and asked the TV watcher for assistance. However, I don't feel it's unreasonable for a salesperson to actually try and sell something. I refuse to beg someone to sell me something. If this guy worked for me I would be pissed. I chose to try and purchase my new athletic shoes at a locally owned store. I have nothing against big box stores, however I like to support the little local guys and gals when I can. I usually don't mind paying a little more with the local guys because the service is typically better than the big box stores. Thanks to the dude at New Balance I must now go to Dick's Sporting Goods for new shoes. Ugh! read more

Very attractive space with a very nice selection of shoes. Unfortunately, the staff seemed much more interested in talking to each other about their holiday plans and their shifts than they did in helping me. When one of them finally deigned to ask if I needed help, she told me they didn't carry much of a selection and basically blew me off. I won't be returning. I can easily find what I need at Zappos. read more

Very nice guy Michael helped me. Gave me my mall discount, was fast and said they would do what they need to if the shoe didn't work out. Way better then cornblooms customer service. read more

The New Balance store in the Hilldale Mall is the best place to buy shoes. The salespeople are very knowledgeable about the shoes and work with you to find the best fit. I took my son in to buy shoes...his feet are hard to fit and he has a difficult time expressing himself. The salesman was so patient and did an amazing job in asking questions to engage my son. We will be returning to the New Balance store the next time we need shoes and highly recommend them to others. read more

Was just in Morgan's Shoes. The prices are ridiculously high and after 15 minutes of wandering around, no one had spoken to me, let alone acknowledge my presence. Very dissatisfied and would not recommend to my friends. read more